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JOB DETAILS:
* Job Title: Lead UX designer
* Industry: Banking and Finance
* Salary: Best in Industry
* Experience: 9 to 13 years
* Location: Pune, Maharashtra
Criteria
Strong UX Design / Product Design profile
Minimum 9+ YOE in UX / Product Design
Strong portfolio of UX / Product Design works,
Team handling of UX designers and project management
Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)
Should NOT have more than 12 Years of Total Experience
Role & Responsibilities
- Leverage one’s Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.
- Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.
- Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.
- Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Content square, Smartlook, Glassbox etc.
- Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.
- Create customer journeys maps basis the user behaviour analysis, customer segments and personas.
- Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test.
- Own and deliver the KPIs for a zero-error environment, increased journey completion rate and high NPS.
- Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences.
- Build a partner ecosystem to deliver the CX objectives for the company.
- Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer-centric UIUX practices across platforms.
- Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.
Ideal Candidate
- Bachelor’s degree in design or a related field
- Working knowledge of UX design principles
- Knowledge of Wireframing/prototyping tools
- Good knowledge of UX design tools such as Figma, Axure, or InVision
- Experience with user testing and usability analysis
Data AnalyticsStrong UX Researcher Profile
Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products
Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing
Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies
Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies
Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.
Preferred
Preferred (Company) - Product Company
Strong UX Researcher Profile
Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products
Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing
Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies
Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies
Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.
Preferred
Preferred (Company) - Product Company
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