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Position: Pre-Sales Technical Consultant – UCC Products

Company: Inflow Technologies

Website: https://inflowtechnologies.com/

Company Details: Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry, providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia. Inflow is headquartered in Bangalore with a presence across 20+ locations, enabling resellers to design, deploy, and adopt IT Infrastructure solutions to facilitate their customers' needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle. Inflow has an annual run-rate revenue of USD 700+ million.

Location: Mumbai

Mode of Working: Work From Office

Days of Working: 5 Days a week

Responsibilities

Position Overview:

We are seeking a dynamic, technically proficient, and partner-focused PreSales Consultant specializing in Unified Communications and Collaboration (UCC) solutions. In this role, you will act as the technical bridge between our internal sales teams, channel partners, and vendors. Your primary mission will be to empower and enable our channel partners, design robust UCC technical solutions, and drive successful customer engagements from initial discovery through to solution validation.

Key Responsibilities:

• Deliver PreSales training for Channel Partners on products and solutions, and handhold them so they can progressively manage customer engagements going forward.
• Collaborate closely with the internal sales team throughout the opportunity cycle.
• Prepare technical proposals, respond to RFPs/RFIs, and address Channel Partner and End Customer queries.
• Engage with Channel Partners to understand End Customer requirements, and deliver product demonstrations, presentations, and proof of concepts to validate proposed solutions.
• Coordinate with Inflow's Vendors and internal stakeholders to support solution validation. Ensure effective communication and timely closure of opportunities.
• Continuously upgrade technical expertise through certifications, industry awareness, and structured learning. Stay current with technology trends, new product capabilities, and best practices.

Key Skills

1. Work experience with Information and Communications Technology (ICT) distribution companies or System Integration companies is desirable.
2. Exposure to or certifications in relevant products and solutions from Inflow Technologies' vendor list (UCC Portfolio) will be desirable.
3. Broad understanding of key UCC technologies and core concepts is essential — including, but not limited to, IP telephony, VoIP, video conferencing systems, contact centre solutions, unified messaging, collaboration platforms, audio-visual solutions, headsets & endpoints, meeting room solutions, and integration with Microsoft Teams, Zoom, Webex, and other cloud collaboration ecosystems; along with knowledge of architectures, design principles, and deployment models within the domain.
4. Ability to train partners, design technical solutions, and prepare accurate Bills of Materials (BOMs) based on customer requirements is essential. Hands-on experience — not at deep implementation level, but sufficient to manage design discussions, training, customer queries, product demonstrations, and Proof of Concepts (POCs) — is essential.

Skills Needed

• Excellent verbal and written communication skills with a consultative approach.
• Strong presentation skills with ability to explain technical concepts clearly.
• Problem-solving ability with focus on addressing customer pain points.
• Customer-oriented mindset with adaptability and continuous learning.
• Effective time management, multitasking, and team collaboration abilities.

Interview Process: 2 Rounds Virtual and Final Face-to-Face

• This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
• Preferred Domain- Telecom
• Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
• Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
• Work closely with Marketing Team for proposal preparation,Business case development