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Role Summary:
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will
be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction
in a fast-paced trading environment.
Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
• Bachelor's degree in Computer Science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.
FinGrad is a financial education platform that offers curated webinars and courses by Market Experts and top Instructors to empower financial literacy in India.
Responsibilities:
• Performing research on the finance sector.
• Creating content on trading and investing niche.
• Writing scripts on financial-related topics.
• Finding emerging trends in the financial system.
• Performing in a reel or video while being creative.
• Creating audio podcasts.
Requirements/Skills:
• Graduate.
• Fresher (with stock market knowledge).
• Excellent English speaking skills.
• Familiarity with social media channels.
Role/Title: Functional QA
Location: Mumbai/Bangalore
Fulltime/Permanent role
Notice period should not exceed more than 60days
Job Responsibilities:
Test Analyst:
- Good Communicator, 4 to 7 years, BFSI domain exp.(Investment banking/Capital Market/Wealth Management) is a must.
Skills & tools needed:
- Agile exp. and knowledge, end to end testing, UAT, regression, automation test frameworks.
Testing tools: JIRA, ALM
- Hands-on experience on test planning/test strategy, defect validation, sending status reports
Highly creative and imaginative with an effective writing style that is fresh, consistent, and customer friendly
Have a flair for writing with an understanding of what works on the internet and social media
Knowledgeable about digital marketing tactics, including SEO, email marketing, and web analytics
Writes (and sometimes edits) digital content that meets project goals and end-user needs for complex efforts
Ensures online content complies with corporate brands standards, web style guide, legal and compliance
Review stats on an ongoing basis to understand how the content is working and improvise accordingly
Have a portfolio of published articles
Performing research and covering the latest happenings and updates in the business world.
Finding and covering emerging trends /companies in the financial system.
- Excellent Knowledge of technical analysis software.
- Able to give profitable tips to the client in the worst stock market condition.
- Able to give consistent performance in all segments i.e. Equity cash, Futures & Options, Commodity, Forex, etc - Sound Fundamental knowledge.
- Before giving tips very good homework of the share market is being required daily.
- The accuracy rate should not be less than 85-90 %.
- Preparing research reports like Daily Report, Daily Track sheet, etc Give Intraday Profitable Calls, Prepare Daily Reports / Track sheet.
- Generating intraday trading recommendations in Equities/Commodities.
- Knowledge of forecasting techniques and valuation methods.
- Ability to quickly turnaround a potential idea/story into a research report.
- Conduct comprehensive industry research and analysis.
- Prepare and deliver Industry and Sector Research in their Areas of Specializations.
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