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About the Role

We are seeking a proactive Customer Support Executive to join Zeromoblt in Hyderabad. You will be the first point of contact for parents, school coordinators, and other stakeholders using our student mobility platform, ensuring every commute is safe, smooth, and hassle‑free. This full-time role offers a competitive annual CTC of INR 2.4–3 LPA and includes a 42-day apprenticeship/probation period with a stipend of INR 15,000 for that period, based on an onsite schedule, before transitioning to a hybrid work model.

Responsibilities

• Answer inbound calls, WhatsApp messages, and emails from parents and school coordinators, addressing queries about trip schedules, student status, and service features.
• Deliver clear, courteous, and timely resolutions to customer issues, escalating complex cases to the appropriate internal teams when necessary.
• Liaise closely with operations and transport teams to track, prioritize, and resolve escalated incidents, ensuring minimal disruption to student commutes.
• Accurately log every interaction, issue, and resolution in the CRM system, maintaining up‑to‑date records for reporting and analysis.
• Guide users through the app/portal functionalities, including live tracking, schedule modifications, and frequently asked questions, fostering self‑service adoption.
• Proactively monitor open tickets, follow up with customers, and drive each case to closure while measuring satisfaction metrics.
• Compile and share recurring customer feedback with product and operations teams, contributing to continuous service improvement.
• Conduct periodic outreach (via calls or messages) to verify satisfaction levels and pre‑empt potential concerns.

Requirements

• Minimum 0-2 years of experience in a customer‑facing role.
• Excellent verbal and written communication skills in English;
• Proficiency in regional languages (Telugu/Hindi) is needed.
• Demonstrated ability to handle high‑volume inbound communications across phone, WhatsApp, and email while maintaining composure and empathy.
• Strong problem‑solving aptitude with a track record of turning ambiguous issues into clear, actionable solutions.
• Proficiency with CRM or ticketing tools (e.g., Freshdesk, Zoho Desk) and basic computer literacy (MS Office, Google Workspace).
• Familiarity with mobile app navigation and the ability to quickly learn new software platforms.
• High attention to detail for accurate data entry and documentation of customer interactions.

Interested ones can apply via https://loopx.redstring.co.in/zero-zeromoblt/job/69e7683ee66bbff6edefc5a6

MANDATORY CRITERIA:

• Education: B.Tech / M.Tech in ECE / CSE / IT
• Experience: 10–12 years in hardware board design, system hardware engineering, and full product deployment cycles
• Proven expertise in digital, analog, and power electronic circuit analysis & design
• Strong hands-on experience designing boards with SoCs, FPGAs, CPLDs, and MPSoC architectures
• Deep understanding of signal integrity, EMI/EMC, and high-speed design considerations
• Must have successfully completed at least two hardware product development cycles from high-level design to final deployment
• Ability to independently handle schematic design, design analysis (DC drop, SI), and cross-team design reviews
• Experience in sourcing & procurement of electronic components, PCBs, and mechanical parts for embedded/IoT/industrial hardware
• Strong experience in board bring-up, debugging, issue investigation, and cross-functional triage with firmware/software teams
• Expertise in hardware validation, test planning, test execution, equipment selection, debugging, and report preparation
• Proficiency in Cadence Allegro or Altium EDA tools (mandatory)
• Experience coordinating with layout, mechanical, SI, EMC, manufacturing, and supply chain teams
• Strong understanding of manufacturing services, production pricing models, supply chain, and logistics for electronics/electromechanical components

DESCRIPTION:

COMPANY OVERVIEW:

The company is a semiconductor and embedded system design company with a focus on Embedded, Turnkey ASICs, Mixed Signal IP, Semiconductor & Product Engineering and IoT solutions catering to Aerospace & Defence, Consumer Electronics, Automotive, Medical and Networking & Telecommunications.

REQUIRED SKILLS:

• Extensive experience in hardware board designs and towards multiple product field deployment cycles.
• Strong foundation and expertise in analyzing digital, Analog and power electronic circuits.
• Proficient with SoC, FPGAs, CPLD and MPSOC architecture-based board designs.
• Knowledgeable in signal integrity, EMI/EMC concepts for digital and power electronics.
• Completed at least two project from high-level design to final product level deployment.
• Capable of independently managing product’s schematic, design analysis DC Drop, Signal Integrity, and coordinating reviews with peer of layout, mechanical, SI, and EMC teams.
• Sourcing and procurement of electronic components, PCBs, and mechanical parts for cutting-edge IoT, embedded, and industrial product development.
• Experienced in board bring-up, issue investigation, and triage in collaboration with firmware and software teams.
• Skilled in preparing hardware design documentation, validation test planning, identifying necessary test equipment, test development, execution, debugging, and report preparation.
• Effective communication and interpersonal skills for collaborative work with cross-functional teams, including post-silicon bench validation, BIOS, and driver development/QA.
• Hands-on experience with Cadence Allegro/Altium EDA tools is essential.
• Familiarity with programming and scripting languages like Python and Perl, and experience in test automation is advantageous.
• Should have excellent exposure with coordination of Manufacturing Services, pricing model for production value supply chain & Logistics in electronics and electromechanical components domain.

MANDATORY CRITERIA:

• Education: B.Tech / M.Tech in ECE / CSE / IT
• Experience: 10–12 years in hardware board design, system hardware engineering, and full product deployment cycles
• Proven expertise in digital, analog, and power electronic circuit analysis & design
• Strong hands-on experience designing boards with SoCs, FPGAs, CPLDs, and MPSoC architectures
• Deep understanding of signal integrity, EMI/EMC, and high-speed design considerations
• Must have successfully completed at least two hardware product development cycles from high-level design to final deployment
• Ability to independently handle schematic design, design analysis (DC drop, SI), and cross-team design reviews
• Experience in sourcing & procurement of electronic components, PCBs, and mechanical parts for embedded/IoT/industrial hardware
• Strong experience in board bring-up, debugging, issue investigation, and cross-functional triage with firmware/software teams
• Expertise in hardware validation, test planning, test execution, equipment selection, debugging, and report preparation
• Proficiency in Cadence Allegro or Altium EDA tools (mandatory)
• Experience coordinating with layout, mechanical, SI, EMC, manufacturing, and supply chain teams
• Strong understanding of manufacturing services, production pricing models, supply chain, and logistics for electronics/electromechanical components

DESCRIPTION:

COMPANY OVERVIEW:

The company is a semiconductor and embedded system design company with a focus on Embedded, Turnkey ASICs, Mixed Signal IP, Semiconductor & Product Engineering and IoT solutions catering to Aerospace & Defence, Consumer Electronics, Automotive, Medical and Networking & Telecommunications.

REQUIRED SKILLS:

• Extensive experience in hardware board designs and towards multiple product field deployment cycles.
• Strong foundation and expertise in analyzing digital, Analog and power electronic circuits.
• Proficient with SoC, FPGAs, CPLD and MPSOC architecture-based board designs.
• Knowledgeable in signal integrity, EMI/EMC concepts for digital and power electronics.
• Completed at least two project from high-level design to final product level deployment.
• Capable of independently managing product’s schematic, design analysis DC Drop, Signal Integrity, and coordinating reviews with peer of layout, mechanical, SI, and EMC teams.
• Sourcing and procurement of electronic components, PCBs, and mechanical parts for cutting-edge IoT, embedded, and industrial product development.
• Experienced in board bring-up, issue investigation, and triage in collaboration with firmware and software teams.
• Skilled in preparing hardware design documentation, validation test planning, identifying necessary test equipment, test development, execution, debugging, and report preparation.
• Effective communication and interpersonal skills for collaborative work with cross-functional teams, including post-silicon bench validation, BIOS, and driver development/QA.
• Hands-on experience with Cadence Allegro/Altium EDA tools is essential.
• Familiarity with programming and scripting languages like Python and Perl, and experience in test automation is advantageous.
• Should have excellent exposure with coordination of Manufacturing Services, pricing model for production value supply chain & Logistics in electronics and electromechanical components domain.

A back-end developer is a web developer or engineer who works with at the back end of a website or application. In this sense, will work on Java code for application development comprehending what users want from the finished product, developing design documentation for the application, debugging and repairing code, and testing the softwares.

SKILLS:

• Core Java: Collections, Generics, data structures, Oops concepts, Exception handling, Design patterns, Data Structure.
• Mysql,C++
• Knowledge of Angular
• Candidate should have working knowledge on web services
• Hands on experience on Kubernetes, Docker, Python, AWS, Springboot.
• Proven hands -on experience in software and app development using Java Platforms
• Telecom industry experience is a must

COMPETENCIES:

• Plan and Organize: Plan and organize activities in a clear and accurate manner
• Achievement Orientation: Meets predetermined standards
• Meticulous attention to detail: Recognizes obvious information
• Teamwork: Collaborates with others to get the work done and achieve team goals

MINIMUM QUALIFICATION:

•  B.E/ B.Tech/ MCA

REQUIRES EXPERIENCE:

•  3 -13 years of relevant experience in Java development

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure the functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Resolve technical issues in a timely manner using available resources within the company