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at PLUS MEDIA E-COMMERCE PRIVATE LIMITED
Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
Job Title: Operations Manager
Company: Denmonk - Sportswear Brand
Location: [Specify the location]
Job Description:
Denmonk, a leading sportswear brand, is seeking a highly motivated and experienced Operations Manager to oversee and streamline our operational activities. The Operations Manager will play a pivotal role in ensuring the efficient functioning of our company's supply chain, inventory management, and production processes. If you are a dynamic individual with strong skills in MS Excel and a passion for the sportswear industry, we encourage you to apply.
Key Responsibilities:
- Supply Chain Management:
- Manage and optimize the end-to-end supply chain, including procurement, inventory, and logistics.
- Ensure timely procurement of raw materials and components to meet production demands.
- Establish and maintain relationships with suppliers to ensure a reliable supply chain.
- Inventory Management:
- Monitor and control inventory levels to prevent overstock or understock situations.
- Implement effective inventory tracking systems to reduce waste and improve efficiency.
- Conduct regular inventory audits and reconcile discrepancies.
- Production Oversight:
- Collaborate with production teams to ensure efficient manufacturing processes.
- Monitor production schedules and resource allocation to meet delivery deadlines.
- Implement strategies for continuous improvement and quality control.
- Data Analysis and Reporting:
- Utilize MS Excel to analyze operational data and performance metrics.
- Prepare regular reports and forecasts on operational efficiency and cost management.
- Make data-driven decisions to improve processes and reduce operational costs.
- Team Leadership:
- Manage and lead a team of operations and logistics professionals.
- Set clear objectives, provide guidance, and facilitate professional development.
- Foster a positive and productive working environment.
Qualifications and Skills:
- Bachelor's degree in Business, Operations Management, or a related field (Master's degree is a plus).
- Proven experience in operations management or a similar role in the sportswear industry.
- Proficiency in MS Excel, including data analysis and reporting.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- Effective leadership and team management skills.
- Knowledge of supply chain best practices and inventory control.
- Excellent communication and interpersonal skills.
- Ability to adapt to a fast-paced and dynamic work environment.
- A passion for sportswear and a keen interest in industry trends.
How to Apply:
Be sure to include "Operations Manager Application" in the subject line.
Denmonk is an equal opportunity employer. We welcome applicants of all backgrounds and experiences to apply.
Microcode Software looking Intern for the post of Email Process Executive responsible for working as assigned by the senior.
What We Can Offer You
● Young and fast-growing company with a healthy work-life balance
● Great culture based on the following core values
○ Ownership
○ Transparency
○ Courage
○ Customer Obsession
○ Celebration
● Lean structure and no micromanaging. You get to own your work
● The company has turned two so you get a seat on a rocket ship that's just taking off!
● High focus on Learning & Development and monetary support for relevant upskilling
● Competitive compensation along with equity ownership for wealth creation
What You’ll Do
• Provide world-class customer service to both internal and external clients in all
interactions, striving to exceed client expectations.
• Take ownership of customers issues and follow problems through to resolution
within the SLA defined.
• Drive higher NPS through quality and timely resolution of customer issues.
• Coordinate across different departments and follow-up with them to ensure timely
resolution of user service requests.
• Coordinate with other departments to understand internal processes and suggest
changes if required to improve customer service.
• Maintain an orderly workflow according to priorities
• Ability to handle a high volume of requests in a fast-paced environment
• Explain and educate users about Grip’s offerings and its benefits
• Enable RMs manage and nurture relationship with existing and potential investor
• Other duties as assigned
Your Superpowers
• Bachelor’s degree
• Have an understanding of the wealth segment and product offerings (3-5 years’ work
experience in customer service)
• Command on MS Excel
• Strong written and verbal communication skills and ability to communicate with Retail,
HNIs, family office investors would be essential
• Strong phone presence
• Prior experience in financial services industry is preferred
• Should be a team player
- Providing IT Infrastructure support to our clients is one of the services we provide.
We are hiring a Desktop Support Executive for supporting and maintaining the the IT infrastructure and network uptime of a client with offices near Palam, In qutab Instl area and Gurgaon
- Desktop/laptop troubleshooting
- Maintenance of Mail systems
- Network Management
- Exposure to L1 server is additional benefit
Candidates should be :
- Graduates / 2-3 yrs diploma in Computers/ Electronics
- Certifications like MCP/ MCSE/ CCNA are desirable
- At least 18-30 months experience of desktop support
- Comfortable user of the internet and MS office tools
- Fluent in understanding/ speaking/ reading and writing English
- Would prefer candidates staying in the vicinity of any of the above office locations
Immediate hiring
•Proficient in Socket Programming/TCP Server Client Architecture
• Experience in Developing APIs and RESTful services using NodeJS.
• Experience with NoSQL database technologies such as MongoDB, Elastic Search
• Integration of user-facing elements developed by front-end developers with server-side
logic
•Knowledge to handle large database for GPS and building immensely scalable projects
•Writing reusable, testable, and efficient code
•Design and implementation of low-latency, high-availability, and performant
applications
• Implementation of security and data protection
• Integration of data storage solutions (may include databases, key-value stores, blob
stores, etc.
• Integrating with AI/ML Libraries
•Produce high quality code and experience with security implementations Identifying
application security risks and implementing security patches procedures.