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Telecommunications Jobs in Delhi, NCR and Gurgaon

11+ Telecommunications Jobs in Delhi, NCR and Gurgaon | Telecommunications Job openings in Delhi, NCR and Gurgaon

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PLUS MEDIA E-COMMERCE PRIVATE LIMITED
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹2L - ₹4L / yr
Communication Skills
Customer Support
Telecommunications
Self motivated
Attention to detail
Job Description: We are urgently looking for a new member to our Service Team in Noida office Responsibilities and Duties: - Receiving calls from our customers and collecting data on their queries - Using CRM for keeping data - Support to Service Team in all customer care questions - Collecting feedback about our services Skills required: - Good communication skills - Fluent Hindi and English - Attention to details - Self-motivation - Desire to grow with the company What we offer: - Work in a friendly atmosphere of Startup - Learning opportunities: we have international team with more than 15 years experience - Professional growth and challenging tasks - New office walking distance from the metro - Team of young and ambitious professionals - Chai/coffee at the office Job Type: Full-time About company: Our company designs and develops websites for brides and grooms all over the world. We have more than 15 years of experience in this market. Our projects are well-known in Russia, Thailand and other countries. Now we are developing our Indian project Wedding.net This website is useful for all customers who are planning wedding functions and other social events all over India. Wedding.net has the most full and various information. Our content-team is searching for a new information (venues and wedding vendors) and download it to the website regularly. Also vendors download new photos and information in their portfolio on the website by themselves. We have the most detailed catalogues (13 000+ venues and 45 000+ vendors are enlisted all over India). Because of a huge amount of unique and useful content Wedding.net is shown on the TOP positions in Google search. It is very easy to find us for all target visitors. We are sure, that search in Internet should be the most quick and easy way, that is why we give our users high-quality content and opportunity to contact vendors immediately without any registration form and time lag. We are looking for people who are interested in challenging job and are ready to grow together with the company.
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Kotak Mahindra Bank
Mumbai, Noida, Pune
0.6 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Business relationship management
BPOS
+1 more

Responsibilities

  • To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
  • To identify and convert the opportunities for cross-selling (banking products).
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


Requirements

  • Graduate
  • Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
  • Excellent communication skills – Verbal & Written.
  • Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9 hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
  • Should be able to establish rapport quickly with peers, managers & customers.



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Denmonk
Moksha Luthra
Posted by Moksha Luthra
Delhi
2 - 5 yrs
₹3L - ₹4L / yr
Communication Skills
MS-Office
Team Management

Job Title: Operations Manager

Company: Denmonk - Sportswear Brand

Location: [Specify the location]

Job Description:

Denmonk, a leading sportswear brand, is seeking a highly motivated and experienced Operations Manager to oversee and streamline our operational activities. The Operations Manager will play a pivotal role in ensuring the efficient functioning of our company's supply chain, inventory management, and production processes. If you are a dynamic individual with strong skills in MS Excel and a passion for the sportswear industry, we encourage you to apply.

Key Responsibilities:

  1. Supply Chain Management:
  • Manage and optimize the end-to-end supply chain, including procurement, inventory, and logistics.
  • Ensure timely procurement of raw materials and components to meet production demands.
  • Establish and maintain relationships with suppliers to ensure a reliable supply chain.
  1. Inventory Management:
  • Monitor and control inventory levels to prevent overstock or understock situations.
  • Implement effective inventory tracking systems to reduce waste and improve efficiency.
  • Conduct regular inventory audits and reconcile discrepancies.
  1. Production Oversight:
  • Collaborate with production teams to ensure efficient manufacturing processes.
  • Monitor production schedules and resource allocation to meet delivery deadlines.
  • Implement strategies for continuous improvement and quality control.
  1. Data Analysis and Reporting:
  • Utilize MS Excel to analyze operational data and performance metrics.
  • Prepare regular reports and forecasts on operational efficiency and cost management.
  • Make data-driven decisions to improve processes and reduce operational costs.
  1. Team Leadership:
  • Manage and lead a team of operations and logistics professionals.
  • Set clear objectives, provide guidance, and facilitate professional development.
  • Foster a positive and productive working environment.

Qualifications and Skills:

  • Bachelor's degree in Business, Operations Management, or a related field (Master's degree is a plus).
  • Proven experience in operations management or a similar role in the sportswear industry.
  • Proficiency in MS Excel, including data analysis and reporting.
  • Strong analytical and problem-solving skills.
  • Excellent organizational and time management abilities.
  • Effective leadership and team management skills.
  • Knowledge of supply chain best practices and inventory control.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • A passion for sportswear and a keen interest in industry trends.


How to Apply:

Be sure to include "Operations Manager Application" in the subject line.

Denmonk is an equal opportunity employer. We welcome applicants of all backgrounds and experiences to apply.


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Instantpay

at Instantpay

4 recruiters
Gargee Bhadauria
Posted by Gargee Bhadauria
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹2L - ₹4L / yr
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
Data Analytics
+2 more
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
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Microcode Software LLP
Microcode Software LLP, Plot No.B-07 second floor, Main Road, Patel Garden,infront Metro Pillar No.786, Dwarka Mor, New Delhi- 110059
0 - 1 yrs
₹0.7L - ₹1L / yr
Email Marketing
Customer Service
Customer Support

Microcode Software looking Intern for the post of Email Process Executive responsible for working as assigned by the senior.

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Grip invest
Gunjan Goyal
Posted by Gunjan Goyal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 5 yrs
₹2L - ₹5L / yr
Customer Support
Customer Service
Relationship building

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation


What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned


Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player

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Computer Ware India Pvt Ltd
ANJU MANGLA
Posted by ANJU MANGLA
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
1 - 3 yrs
₹1.8L - ₹2.5L / yr
Technical support
Tech Support
Desktop
IT infrastructure
IT service management
+2 more
Computer Ware India Pvt Ltd is an IT services and solutions providing company based in Delhi since 1987.

- Providing IT Infrastructure support to our clients is one of the services we provide.

We are hiring a Desktop Support Executive for supporting and maintaining the the IT infrastructure and network uptime of a client with offices near Palam, In qutab Instl area and Gurgaon

- Desktop/laptop troubleshooting

- Maintenance of Mail systems

- Network Management

- Exposure to L1 server is additional benefit

Candidates should be :

- Graduates / 2-3 yrs diploma in Computers/ Electronics

- Certifications like MCP/ MCSE/ CCNA are desirable

- At least 18-30 months experience of desktop support

- Comfortable user of the internet and MS office tools

- Fluent in understanding/ speaking/ reading and writing English

- Would prefer candidates staying in the vicinity of any of the above office locations

Immediate hiring
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Synergy Teletech

at Synergy Teletech

1 recruiter
Lokesh Mathur
Posted by Lokesh Mathur
Noida
2 - 4 yrs
₹4.2L - ₹6L / yr
Communication Skills
Analytical Skills
NodeJS (Node.js)
MongoDB
Honesty
+1 more
•Proficient in developing scripts/applications on Node.JS
•Proficient in Socket Programming/TCP Server Client Architecture
• Experience in Developing APIs and RESTful services using NodeJS.
• Experience with NoSQL database technologies such as MongoDB, Elastic Search
• Integration of user-facing elements developed by front-end developers with server-side
logic
•Knowledge to handle large database for GPS and building immensely scalable projects
•Writing reusable, testable, and efficient code
•Design and implementation of low-latency, high-availability, and performant
applications
• Implementation of security and data protection
• Integration of data storage solutions (may include databases, key-value stores, blob
stores, etc.
• Integrating with AI/ML Libraries
•Produce high quality code and experience with security implementations Identifying
application security risks and implementing security patches procedures.
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Admiral Group Plc
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹1L - ₹3L / yr
Customer Service
Customer Support
Communication Skills
Interpersonal Skills
International Business
Customer –
− Is high on integrity
❖ Safe guards all customer data Financial and
personal.
❖ No Calls disconnection
− Must complete 7 Hours 30 minutes of log in.
− Taking ownership and resolving of the customer’s query.
− Ensure FCA/ PCA rules are followed
− Maintain the call quality required.
− No instance of rudeness with the customer is observed.
− Ensure customer is called as promised and requested
− Should be a team player
− Keen to learn
− Willing to take feedback on board.
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REINDIA GROUP

at REINDIA GROUP

1 recruiter
PRIYA PRADHAN
Posted by PRIYA PRADHAN
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 1 yrs
₹1L - ₹1.4L / yr
Telesales
Tele Sales
Customer Support
CALLING
LOOKING FOR TELECALLERS FOR NOIDA LOCATION HAVING GOOD COMMUNICATION SKILL. FEMALE CANDIDATES WILL BE GIVEN PREFERENCE
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Dimagi

at Dimagi

2 recruiters
Nisreen Harianawala
Posted by Nisreen Harianawala
NCR (Delhi | Gurgaon | Noida), NCR (Delhi | Gurgaon | Noida)
1 - 7 yrs
₹8L - ₹10L / yr
XML
MySQL
Relational Database (RDBMS)
MS-Excel
Microsoft Access
+6 more
Organization Description Founded out of Harvard University and MIT in 2002, Dimagi is an award-winning global technology social enterprise with an impact-focused business model. We deliver open source technology to help underserved communities in over 60 countries around the world. Our partners include the World Bank, WHO, the Bill and Melinda Gates Foundation, USAID, UNICEF, Novartis, Johns Hopkins, the University of Pennsylvania, the Harvard School of Public Health and more. Dimagi’s work has been profiled in the New York Times, the Washington Post, Huffington Post, the World Economic Forum and Forbes, among others.   Our team of exceptional public health and development specialists,software developers and engineers apply their experience in technology development, implementation, and global healthcare delivery to further public health and well-being. In the next few years, our India office has set aggressive goals, both for Dimagi and across the mHealth industry, to dramatically improve healthcare delivery at scale across India and beyond. We are developing and already implementing mobile applications for hundreds of thousands of health workers of the Government of India, who use our technology to provide services to hundreds of millions of beneficiaries across the country. Job Description Dimagi’s Technical Project Analysts are the main drivers in implementing our technology all over the world. They share a passion for challenging experiences and developing solutions for trying environments that enable people to live healthier and more productive lives. As a Technical Project Analyst, you will dedicate your time to one of our ground-breaking, large-scale mHealth projects, which is transforming community health systems across multiple Indian states, in partnership with central and state governments. You will work with a diverse, collaborative, and international team. You will be based out of Delhi (where our office is located). You will work on creating and deploying mobile applications, based on our CommCare platform, for strengthening service delivery of front-line workforce. You will join our global team and share lessons learned and expertise from around the world. You will receive regular mentorship and support from our office in New Delhi.In your first two years at Dimagi India, based on a combination of skills, interests, and opportunities, you will specialize in areas such as technical design and application development, quality assurance processes, and reporting functionalities on one of our large-scale projects. In the medium to long term, Dimagi is flexible in terms of growth and career progression, and strives to accommodate your interests in defining your future role. We have a skills-based performance and development system that rewards people for building their skills. Your performance will determine your future growth at Dimagi. Employment at Dimagi is at-will, however, we do expect a longer term commitment. Responsibilities Project needs assessments and technology requirements definition Design of mHealth applications, bringing together the best combination of stakeholder inputs, field feedback, technical feasibility, and robust architectural principles Preparation of detailed software specifications that convert design documents into practical instructions for CommCare application builders and for software engineers to build out requisite functionality Building mHealth and eHealth systems using Dimagi’s flagship mHealth platform, CommCare, using CommCare’s application building tools Development of software test plans, as well as load testing and quality assurance (QA) of our mobile tools Explaining project matters to the technical team and technical matters to the project team Building the capacity of the support team to address post deployment support matters Technical documentation Other project management and capacity building support Skills & Requirements Degree in computer science, engineering, information technology, or related – or equivalent work experience Experience with XML, MySQL or other relational database, Excel, and Access 1 – 4+ years of work experience Outstanding proactive oral and written communication skills Reliable, self-directed, and resourceful Able to juggle many things at once Able to get things done Flexible and able to wear many hats Well organised and detail oriented Interested and able to work in a multicultural team distributed across the globe Note that experience with software programming is NOT a requirement, since Dimagi tools allow applications to be built by system administrators through a user-friendly web interface. Desirable Fluency in Hindi or other Indian languages is an asset Quantitative data management and data analysis skills Experience with the complete software development lifecycle Experience working in India Desire to make a social impact Is this the right position for me? The ideal candidate is interested in understanding what makes technology work in practice in low-resource settings. This person is able to self-organize and self-manage, thrives on the intricacy and challenge of application design and project management and functions at a high level when interacting with partners. This person is detail-oriented and comfortable with mobile tools, and, if she does not have software development experience already, has at least been exposed to the software development process.   Benefits Dimagi provides an employer-sponsored health insurance plan for all employees and their family, including an additional OPD and mental health allowance Health and Fitness allowance Air Quality reimbursement to cover air purifiers, pollution masks, etc Employee stock option plan 30 days Paid Time Off, Flex time and 10 Personal Initiative Days. Complimentary lunch provided in office Opportunities for international travel
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