UNIX Administrator

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Responsibilities:

• Drive sales strategies to meet revenue goals

• Build & maintain key client relationships

• Lead, mentor & manage the sales team

• Conduct market research and identify opportunities

• Coordinate with Marketing & Product teams

• Prepare sales reports for senior management

• Attend industry events & generate business

• Maintain strong sales pipeline & improve processes

JD:

Role - Java FullStack Developer

Experience - 5+ Years

Location - Bangalore

Job description

• A Java Full Stack Developer is responsible for designing, developing and maintaining the full stack of an application using Java programming language
• They are expected to have expertise in both front-end and back-end development, as well as the ability to integrate the two
• Key responsibilities include: Design, develop, and maintain both client-side and server-side applications
• Write clean, efficient, and well-documented code
• Develop and implement RESTful APIs
• Collaborate with other developers to integrate user-facing elements with server side logic
• Test and debug applications
• Stay up to date with emerging trends and technologies in web development
• Requirements for the role include: Strong experience with Java and Java-based web development frameworks
• Experience in front-end technologies such as HTML, CSS, JavaScript, and Angular or React
• Experience with databases (eg, MySQL, MongoDB) and ORM (Object Relational Mapping) frameworks
• Familiarity with Agile software development methodologies
• Good understanding of RESTful API design
• Ability to write well-documented, reusable, and testable code

FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!

As a member of the development group, you will be primarily responsible for the design, development, and maintenance of the product:  

• Help define and create full stack architecture and deployment using React- Django-AWS in an agile environment with lots of ownership and active mentoring. 
• Work with the Product and Design teams to build new features to solve business problems and fill business needs 
• Participate in code reviews to create robust and maintainable code 
• Work in an agile environment where quick iterations and good feedback are a way of life 
• Interact with other stakeholders for requirement, design discussions and for adoption of new features 
• Communicate and coordinate with our support and professional services teams to solve customer issues. 
• Help scale our platform as we expand our product across various markets and verticals globally. 

As a young startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise. 

-Promote and sell insurance products to potential clients.

-Assess client's needs and offer tailored coverage solutions.

-Build and maintain relationships with new and existing customers.

-Achieve sales targets and performance goals.

Who Should Apply?

-Effective Communication and sales ability

-Had good convincing skills and problem solving skills.

-Should have a good acumen for Sales.

-Good in interacting with peoples.

-Interpersonal skills to meet the targets and build customer relationships.

-Age: 20 to 30 years.

Pls Contact to sairam.akirala

@

kiaraglobalservices.com

798

981 217 8

❖    Experience & Knowledge:

❖    Minimum 2 years of experience in Sales/BD in department & Institutes & Industries.

❖    Previous experience in business-to-business (B2B) sales is a must.

•  Candidates with Market knowledge of Electrical Panel, Automation Solution, Energy Saving Solutions & IOT products will be prefered.
• People who are familiar with Electrical/Automation products of ABB /SIEMENS /SCHNEIDER /MITSUBISHI will be preferred.
•  Knowledge of LT / HT Switchgear & Electrical Control panels is preferable.
• Basic costing knowledge.
• Basic Taxation Knowledge.
• Qualification required is Diploma/ Btech in Electrical/Electronic .

❖   Skill

➢    Excellent organizational skills and a keen eye for detail

➢   Basic working in CRM / ERP.

➢   Should have good command in excel sheets / PPT etc.

➢    Excellent Communication Skill in English / Oriya is a must.

➢    Good Commercial & Negotiation Skill.

➢    Should be able to do presentations in front of customers / Clients.

➢    Excellent Follow Up / Negotiation and social problem-solving skills

We are looking for a PHP + Laravel Developer responsible for managing back-end services and the interchange of data between the different cloud applications across all verticals. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end .

Why join Kesari Awayddings?

We are super aggressive and believe in a strong vision. We love building products that solve real problems and you get to write code across multiple technologies and do actual stuff. We are reimagining and reengineering the Destination wedding Industry & its ecosystem through intelligent and innovative technology.

Responsibilities: • Build efficient, testable, and reusable PHP and NodeJS modules • Solve complex performance problems and architectural challenges • Integration of data storage solutions (AWS S3, Redis, Memcache) • Architecting NodeJS-based scalable microservices. • AWS deployment, CI-CD pipelining. • Designing and developing APIs.

Skills & Knowledge:

Minimum 2 years of experience is mandatory - Strong knowledge of PHP web frameworks (Laravel) - Understanding of MVC design patterns - Basic understanding of HTML5, and CSS3 - Knowledge of object-oriented PHP programming - Knowledge of JS frameworks like ES6 Express and GraphQL - Understanding fundamental design principles behind a scalable application. - User authentication and authorization between multiple systems, servers, and environments. - Familiarity with limitations of PHP as a platform and its workarounds - Creating database schemas that represent and support business processes - Knowledge of SQL, MySQL, MongoDB or similar database management systemExposure to or experience with AWS- ElasticBeanStalk, Load Balancer, S3, EC2, Git/ Bitbucket/Jira/Jenkins, etc - Optional - Familiarity with JavaScript frameworks such as Vue JS or React is a plus

What’s in it for you? • Opportunity to be a part of the core team, working closely with founding team members • The steep learning curve with great exposure to all the aspects of start-ups • A performance-based environment with no limits to career growth and personal development • An opportunity to collaborate with a team of like-minded, smart, creative people who execute and get things done. • Platform to fulfil your entrepreneurship dream and a chance to witness the exponential growth of a company • ESOPS discussion can happen depending on the performance

The Job location is Pune If you’re passionate about web platforms and translating code into user-friendly products, we would like to meet you.

Your LinkedIn Profile link Your GitHub link Any stackoverflow contribution is a plus Projects you have developed so far, along with links and reference

Hello,

Greetings for the day !!!

Tridat Technologies is hiring " Technical Architect" for one of the international MNC specialized into Hardware & Networking based @ Bangalore !!!

Position: Technical Architect

General Summary:

• The Technical Architect is responsible for the overall architecture, design, implementation, and integrity of the organization’s applications consumed by TSPs. The architect is responsible for ensuring that the solution delivered to business units is engineered in accordance with organization’s architecture tenets and infrastructure standards.
• This position is for the Business Management Software division that enables the MSPs to streamline, manage their operations, and achieve operational maturity with the following products and many more.

Our Global Engineering team works in the following Tech Environments:

Languages: .NET, python, golang, java, javascript, typescript

Frameworks: .NET core, spring, react, mui

Cloud Platform: AWS, Azure

Runtime: Docker, kubernetes, ecs, eks, ec2

Databases: Postgres, SQL Server, Cassandra, MongoDB, DynamoDB, Document DB, Snowflake, ElasticSearch

IDEs: VS Code, IntelliJ, Visual Studio

Others: Kafka, EMR, S3, SQS, Trino, Sage maker

Essential Duties & Responsibilities:

• Hands-on development experience using current software patterns including web services, web APIs, message queues, service-oriented & microservices architecture.
• Candidates should have designed products on AWS or any other public cloud.
• Should have an understanding of the Infrastructure, involved in hosting on AWS, pricing, and load balancer.
• Have expertise in one or more areas like building and scaling web apps, Machine Learning, UI Engineering, Information Visualization, CRM solutions
• The candidate must have demonstrated the capability of Architecting a scalable SAAS-based platform.
• Should have experience in enterprise applications in the cloud or on-premise environments, and multi-tenancy applications.
• Candidate must have Continuous integration experience, and conceptual knowledge on continuous delivery.
• Should have experience in any NoSQL database (Cassandra/MongoDB is preferred).
• As an architect, the person would be responsible for the suggestion and implementation of new technologies.
• Has delivered multiple versions of a SaaS-based product to production.
• Has made design decisions for a product & lived with the consequences of decisions. Has successfully introduced new technology.

What is the interview process?

• Your application will be screened within 30 days.
• All Engineering positions will go through 3 rounds of technical interviews.
• Each round will be approximately 1 hr which is then followed by a managerial round and an HR Round.
• Please note all rounds will be done subject to feedback provided in the earlier round.
• There will be a face-to-face interview at the Bangalore office during the final 2 rounds.

What can you expect in the Technical Interview?

• Questions that show you have a problem-solving ability
• We would love to see you code and how you solve technical problem(s).
• Questions about modules you have used to date while developing applications.
• Agility and Adaptability to technology and environment
• The architect will be expected to be hands-on with the Amazon Cloud Platform on products integrating with Microsoft 365, Azure, and third-party vendors in addition to enhanced reporting using data mashups to improve MSP (Managed Service Provider) Operational Maturity model.

 EXPERTISE AND QUALIFICATIONS

Knowledge, Skills, and/or Abilities Required:

• Hands-on architect in multiple programming languages and willing to work on new tech stacks.
• Ability to work constructively and independently under stress and pressure in a fast-paced, multi-tasking environment. ·
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
• Maintains a deep understanding of programming and coding fundamentals, architecture, and design in multiple languages.
• Drives technology transformation initiatives, working with cross-functional teams to identify and implement new technologies, frameworks, and tools that can improve the team's productivity and efficiency.
• Ensures that the team follows software development best practices, including coding standards, code reviews, automated testing, and continuous integration and deployment.
• Recommends new tools, processes, and practices that can improve the team's productivity and efficiency.
• Leads the technical design and architecture of software products, ensuring that they are scalable, maintainable, and meet the needs of the business.
• Presents technology transformation plans and progress reports in a clear and concise manner to leadership cross-functionally.
• A strong proponent of engineering best practices for Unit Testing, Coverage, Code Quality, Continuous Integration & Continuous Deployment.
• Candidate must have demonstrated capability to optimize usage of AWS/Cloud resources
• Strong ability and desire to coach engineers to adopt industry best practices and design strategies
• Experience in Agile Scrum processes, including a solid understanding of how to deliver an MVP and build on it.

Educational/Vocational/Previous Experience Recommendations:

• BE/BTECH(CS/ECE) / Post Graduation · 10+ years of relevant experience
• Deep Experience leading technology transformation initiatives, including the adoption of new technologies, frameworks, and tools
• Domain experience in one or more areas Fintech, Accounting, ITSM, and Data Visualization.
• Stays up to date with emerging technologies and software development

Working Conditions: Hybrid

Employment Mode: Permanent

Working Days: Mon to Fri

Location: Bangalore

Thank You & Regards,

Shraddha Kamble

HR Recruiter

Responsibilities

• Develop test scenarios and cases as per the sprint requirements from product owner
• Should prepare the effective test data for the identified cases.
• Should be able to configure the test environment.
• As per the sprint planning, execute test cases and report the bugs.
• The test execution involves at the user interface level, including functional tests, UI tests and workflow tests to identify system and software problems and their causes
• Work with automated test cases using already existing frameworks
• Work in agile Team and actively participate in agile events
• Be an advocate of high quality of the products you work on

Minimum Qualifications

• 3-5 years of in-depth QA Engineering experience in enterprise applications in ERP/ SCM/ CRP domains.
• Bachelor’s degree in engineering or equivalent work experience
• Experience with manual testing, automation testing using Selenium with appropriate frameworks

Role/Title: Functional QA

Location: Mumbai/Bangalore 

Fulltime/Permanent role

Notice period should not exceed more than 60days

Job Responsibilities:

Test Analyst:

• Good Communicator, 4 to 7 years, BFSI domain exp.(Investment banking/Capital Market/Wealth Management) is a must.

Skills & tools needed:

• Agile exp. and knowledge, end to end testing, UAT, regression, automation test frameworks.

Testing tools: JIRA, ALM

• Hands-on experience on test planning/test strategy, defect validation, sending status reports