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Team Lead – Operations

·       Must have work experience in a BPO of 1 year as a Team Lead

·       Should be fluent in English and Hindi (able to clear Versant 4)

·       Open to rotational shifts and week off  (24/7 process)

·       6 day working

·       Experience in Inbound calling

·       Managing a team of at least 15 callers

·       Must have qualities of a good leader

We are looking "Fusion Technical Consultant (OIC)" for Reputed client @ Chennai Permanent Role.

Experience: 7+ Yrs

• Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),

• Strong hand on experience generating BI reports (strictly Mandatory)

• Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.

• Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.

• Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.

• Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF. 

• Excellent communication skills, both written and verbal, to effectively interact with clients and team members.

• Oracle certifications in Fusion Middleware and OIC are highly desirable.

Good To Have Skills:

• Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.

Key Responsibilities: 

• Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).

• Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.

• Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.

• Perform root cause analysis and implement preventive measures to avoid future technical glitches.

• Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.

• Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.

• Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.

• Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.

Professional Attributes: 

• Flexibility

• Willing to work in shifts

• Willing to learn attitude

Educational Qualification: ANY

Job Description:

• Conducting market research to understand user needs
• Defining product features and requirements
• Creating and managing a product roadmap and timeline
• Developing competitive analysis and product positioning strategies
• Defining metrics for product’s success
• Incorporating customers’ feedback
• Knowledge of product development methodologies
• Strong project management skills
• Ability to conduct market research and understand trends
• Experience in the relevant industry
• Excellent communication and interpersonal skills
• Ability to make data-driven decisions

Job Summary :

      As a Software Development Engineer, you will be responsible for end-to-end delivery of software components all the way to production. In this position you will partner with our globally distributed cross-functional teams, product managers and other internal stakeholders. This position requires understanding business & technical requirements, designing clean solutions, implementing them and managing these systems. A key aspect of the role is to understand the digital commerce businesses part of KBX and implement technology systems that favourably align with business initiatives and requirements. The position will be evaluated in terms of the quality of the technology development, ongoing management of the systems and impact on business metrics.

Responsibilities :

• Work closely with cross functional teams to and deliver quality technology solutions
• Operational rigor for a rapidly growing tech stack and live portals
• Regular communication with management on status and risks.
• Measure success metrics and influence evolution of the tech product
• Be resourceful and find creative solutions to complex technical challenges.

Basic Qualifications :

• Ability to understand business requirements and build technology solutions that factor in the business requirements completely
• Possess an extremely sound understanding of basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented, Databases.
• Excellent coding skills 
• Great problem solving skills and propensity to learn and develop tech talent.
• Bachelor’s degree or higher in Computer Science and years of Software Development experience

Preferred Qualifications :

• Understanding on Web programming is must; full stack experience would be a plus.
• Understanding on AWS Cloud Stack (EC2, Lambda, Dynamo DB, Aurora) would be a plus
• Knowledge of serverless development
• Excellent verbal and written communication skills. 

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

We are planning to expand our business in multiple cities across India and looking for great additions to expand the team.  

As a part of a growing startup company, you will be closely work with the leadership team in building the culture of the company

Day to day responsibilities : 

• Understand the requirements and plan strategically on attracting the right candidates. 
• Working collaboratively on scheduling interviews with the hiring team. 
• Being more transparent on hiring status. 
• Work closely with the hiring manager to understand the need of requirement, filtering applicants and building a holistic team. 
• Conducting the regular meetings with the managerial team to discuss the development of hiring. 
• Be the candidate champion in connecting, collaborating and communicating on the candidature status of the applicants 
• Responsible for the end to end recruitment process.
• Develops training and performance management program that ensures all employees are familiar with their job responsibilities.
• Handles employee grievances and resolve
• Develop and implement human resource policies and process.
• Maintaining employee records and attendance management. 

Best fit : 

• Should have proven work experience in recruitment and HR operations. 
• Looking for an immediate to one month notice period candidate. 
• Should have 3- 5 years of experience in HR . 

Job Description:

We are looking for a full-stack Python Django developer to work on the latest technologies for global education. You’ll be part of a cross-functional team responsible for the entire software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. With problem-solving approaches and rigorous thinking abilities, we are looking for a learner who may not know all the answers but are obsessive about finding them and know exactly where to look for them.

“If you’re also familiar with Agile methodologies, we’d like to meet you."

Why you should work with us:

Culture:

-  Fun and learning environment

-  Interact with stakeholders and clients from day one on a project

-  Work with professionals across the globe from marketing, to technology, and learn problem-solving from their experiences.

Technology exposure:

-  Exposure to the latest technologies like AWS Cloud Platform, Python Programming, and DevOps Processes.

-  Opportunity to work in Cloud-based Data Integration Solutions and Products.

-  Building our products and solutions on the latest technologies like Python, Django, AWS & Google Cloud, and Microservices.

-  Serverless services like AWS Lambda, SQS, SNS, DynamoDB, etc.

-  Container-based applications i.e. Microservices built on Dockers, we also use AI for data analytics and reporting.

- Work with agile methodology.

Benefits:

- 5-day working week

-  No location constraints

-  Competitive salary

-  Stable work environment

You are suitable if, you:

- Have 2+ yrs of Python experience.

- Have 2 yrs of experience in Django-powered web/mobile apps.

- Extensive experience in Full-Stack application design and development using Python.

- Have hands-on experience in HTML, JS, Bootstrap, Angular, and server-side APIs integration.

- Have worked on Agile projects

- Have a learning attitude, and excellent communication & interpersonal skills.

- Have the ability to work both in teams and individually.

• Must worked on Spring Boot as an individual contributor.
• Develop a distributed and scalable solution for high-performance financial solutions
• Design, code, test, debug, and document programs as well as support activities for the corporate systems architecture
• Develop tools for performance tracking, monitoring, and reporting on the suite of server-side applications
• Perform and manage stages of the SLDC and participate in the systems review with Project Lead/Manager
• Should have knowledge on Cloud applications preferably on AWS
• Devops with Jenkins, Shellscripting
• Must have experience / knowledge in Cluster Management Frameworks , Spark, Kafka,
• Elastic Search, Docker and database, build-and-test (preferred).
• Demonstrate skills in problem-solving and decision-making
• Experience with Test Driven Development using TestNG/Junit testing framework

• Minimum of 3+ years of experience with server-side core java development
• Hand-on experience in Micro Services with Spring Boot and use of tools like Sonar Qube, Jenkins, AWS.
• Test methodologies and testing tools e.g. JUnit.
• Shell scripting to handle basic scripting
• Able to work independently and produce high-quality solutions.
• Excellent team player and strong interpersonal skills.
• Participating in code reviews
• Knowledge in cloud and DevOps will be plus

• Design, configure, test, deploy and maintain reusable Automation Anywhere scripts and frameworks.
• Create and maintain technical documentation, including the Solution Design Document.
• Work collaboratively with Product Owners and Business Teams during test phases and UAT to test, debug and overcome issues.
• Participate in and contribute to deployment activities inclusive of Pre and Post release activities.
• Work on Automation Anywhere and IQ Bot related solutions as needed.
• Participate in daily team stand-ups, planning sessions, etc.
• Work closely with stakeholders to review and refine business process workflows including identifying areas of possible simplification.
• Lead deployment of new releases / upgrades within RPA.
• Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible