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At CraftMyPlate, we’re building something meaningful — a platform that simplifies food for gatherings, celebrations, and everyday teams.
But behind every great product is a great team.
And behind every great team is someone who cares deeply about people, culture, and shared purpose.
We’re looking for someone to lead our people function — not just as an HR leader, but as a culture builder, team guide, and vision enabler.
Your Role
You’ll be the backbone of our team — helping us hire right, onboard well, grow continuously, and stay connected as we scale. This is a leadership role that combines HR systems with human care.
You’ll be responsible for:
Hiring with heart & speed: Owning the full recruitment cycle for business, ops, tech, and creative roles.
Smooth onboarding: Ensuring every new hire feels aligned, supported, and ready from Day 1.
People growth & check-ins: Tracking probation, performance, and feedback across the team.
Team rituals & morale: Driving birthdays, wins, townhalls, internal notes — all the small things that keep the team spirit alive.
Culture & alignment: Helping the team live our values in the way we work, speak, and grow.
Being the bridge: Listening, resolving, and guiding — whether it’s challenges, ideas, or celebrations.
Who You Are
Someone who loves working with people — with empathy, fairness, and clarity.
You’ve spent 4–8 years in HR, hiring, or people-focused roles (startups preferred).
You care about culture and communication — not just processes.
You believe small actions shape big outcomes.
You’re organized, proactive, and ready to build systems that scale.
What You’ll Get
A high-trust, ownership-driven role working directly with the founders
A chance to shape the people and culture of a growing startup
Freedom to experiment and improve how we work, connect, and grow
A supportive team that values good intent, clear communication, and shared purpose
Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization
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