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- Bachelors degree in Software Engineering, Computer Science, Information Technology or related
- Previous work experience as a Manual Testing in OTT Platform - MUST
- Complete understanding of STB, Set up box (MUST)
- Understanding of testing protocols
- Good analytical and troubleshooting skills
- Attention to detail
- Strong communication skills
JOB DETAILS:
- Job Title: QA Team Lead
- Industry: SAAS
- Experience: 8-10 years
- Working Days: 5 days/week
- Job Location: Surat
- CTC Range: Best in Industry
Required Skills: QA Process Setup & Strategy, Team Leadership & People Management, Manual Testing Expertise (SaaS Focused), QA Tools & Bug Tracking Proficiency
Criteria:
1. Must have 8–10 years of QA experience in B2B SaaS.
2. Must have 3–5 years of experience as a QA Lead or QA Manager (leading and managing a QA team).
3. Must have strong hands-on manual testing experience (UI/UX + API testing).
4. Must be able to set up QA processes from scratch for SaaS products.
5. Must be proficient in test planning, writing test cases, and managing full QA cycles.
6. Must have strong knowledge of regression, smoke, and sanity testing.
7. Must have experience using ClickUp, JIRA, or similar tools for test case and bug management.
Description
Profile Overview:
We are looking for a skilled and hands-on QA Team Lead to manage our Quality Assurance team and help improve the overall product quality. This role includes both leadership and practical testing responsibilities. The ideal candidate should be able to set up strong QA processes from scratch, guide the QA team, and ensure smooth and successful product releases. Experience in B2B SaaS, especially in the hospitality industry, will be a plus.
Roles & Responsibilities:
1) Quality Strategy & Process Setup
- Create and follow the best QA practices for our hospitality SaaS products.
- Set up manual and automation testing systems from the ground up.
- Manage the full QA process — from understanding requirements to testing and final sign-off before release.
2) Team Leadership & Management
- Lead and support the QA team members in their day-to-day work.
- Organize training to help the team improve their skills.
- Manage team workload and assign tasks effectively across different projects.
3) Testing & Execution
- Read product and technical documents to plan testing.
- Write detailed test plans, test cases, and checklists.
- Manage all testing stages including regression, smoke, and sanity tests.
- Verify fixes and issues after updates go live.
4) Tool & Workflow Management (ClickUp)
- Use ClickUp or similar tools to manage test cases, bugs, and team tasks.
- Define rules for bug severity and manage the bug tracking process.
5) Automation (Optional but Preferred)
- Automate repetitive tests like regression or smoke tests.
- Use tools such as Selenium, Cypress, or Playwright if possible.
6) Cross-Team Collaboration
- Work closely with Product Managers, Developers, and Support teams.
- Be the final checkpoint for product quality before release.
7) Reporting & Metrics
- Track QA performance — number of bugs, test coverage, and more.
- Share regular updates and reports with leadership.
Key Skills Needed:
- Experience leading QA teams and setting up QA processes.
- Strong knowledge of SaaS products and manual testing.
- Some experience with test automation tools is preferred.
- Comfortable using tools like ClickUp, JIRA, or similar.
- Good at problem-solving and attention to detail.
- Strong communication and teamwork skills.
Requirements:
- 8–10 years of overall QA experience in B2B SaaS companies.
- 3–5 years in a QA lead or manager role.
- Hands-on experience with manual testing, UI/UX testing, and API testing.
- Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).
- Experience using project management tools like ClickUp or JIRA.
- Good written and spoken communication skills.
Key Responsibilities:
- Perform manual testing for web and mobile applications to ensure high-quality releases.
- Conduct API testing using tools like Postman or similar.
- Perform database testing and write SQL queries to validate data in backend.
- Utilize Charles Proxy or similar tools(like DevTools) for network traffic analysis and debugging.
- Collaborate closely with product managers, developers and other stakeholders to understand requirements and clarify expectations.
- Document test cases, test plans, and report defects efficiently.
- Ensure good software quality standards and best practices.
- Lead and mentor junior testers if required.
Required Skills:
- Excellent communication skills both written and verbal.
- Strong experience in API testing and database validation.
- Proficiency in SQL queries for data validation and debugging.
- Hands-on experience with web and mobile app testing.
- Ability to work with network proxy tools such as Charles Proxy.
- Ability to interact with cross-functional teams and drive discussions on requirements and issue resolutions.
- Experience in Azure DevOps for defect tracking and test management tools.
- Design appropriate test strategy and test cases
- Timely delivery of software projects, support incident fixes
- Effective communication of requirements, issues, reports on regular basis
- Proven experience in manual testing
- Solid understanding of QA processes, approaches, methodologies and software development life cycle, and ability to apply the knowledge in daily operations
- Experience specifying, establishing, and managing test environments and test data for Manual testing projects
- Ability to document and troubleshoot errors
- Experience in delivering software using Agile methods
- Expertise in using Jira
- Ability to analyze & maintain existing solutions
- Knowledge or experience in Selenium, Java, BDD Test Design
•Should be self-motivated and self-driven
•Ability to work with team members across the globe
•Excellent interpersonal and written communication skills
•Ability to define, implement and work to a schedule
•Good time management skills
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As a Senior Software Test Engineer, your primary responsibility will be to test/qualify new products and enhancements to existing products as part of a cross functional team. You are required to verify and validate software changes for new products, enhancements and defects.
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Responsible for verifying that the software complies with the requirements and that the various customer use-cases can be satisfactorily met by the software.
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Work very closely with the project/baseline manager and development team to understand the architecture and design of the system and the interaction between various software sub-systems and components.
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Prepare and execute test plans for software releases, document and automate test cases to exercise the various features and capabilities of the software, identify and capture bugs and related information in the bug tracking database.
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Develop higher complexity test cases, test suite selection and execute all necessary testing activity required for a customer software release (negative and backward compatibility scenarios) per assignment, group objectives and product requirements.
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Document, enhance and maintain regression test procedures over the lifecycle of the software.
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Execute the software release test plans and certify that a software release has met the quality criterion(s) for various phase exits (pre-alpha, alpha, beta).
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Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution
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Independently manage schedule for his/her projects and deliverables, seamlessly works with all key stakeholders to ensure delivery is never on the critical path
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Consistently look out for areas of improvement in all areas of software product development and processes, champions implementation of identified best practices
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Strong understanding of SDLC processes and the QA lifecycle and methodology
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Prior experience in supervisory control systems software would be a plus (but not mandatory)
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Strong knowledge of software test methodologies, tools, standards and processes.
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Good hands on programing experience in any of the scripting/programming languages (C++, C#, Java Script)
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Strong interpersonal skills. Excellent written and verbal communication skills
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Prior experience of working in global teams and interfacing with multiple stake holders
Key Responsibilities:
- Reviewing software requirements and preparing test scenarios.
- Executing tests on software usability.
- Analyzing test results on database impacts, errors or bugs, and usability.
- Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
- Interacting with clients to understand product requirements.
- Participating in design reviews and providing input on requirements, product design, and potential problems.
Job Requirements:
- A bachelor's degree in computer science or related field.
- Up-to-date knowledge of software test design and testing methodologies.
- Working knowledge of test techniques and compatibility with various software programs.
- Working knowledge of programming.
- Excellent communication and critical thinking skills.
- Good organizational skills and detail-oriented mindset.
In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.
Ultimately, you will ensure that our products, applications and systems work correctly.
Responsibilities
Review and analyze system specifications
Collaborate with QA Engineers to develop effective strategies and test plans
Execute test cases (manual or automated) and analyze results
Evaluate product code according to specifications
Create logs to document testing phases and defects
Report bugs and errors to development teams
Help troubleshoot issues
Conduct post-release/ post-implementation testing
Work with cross-functional teams to ensure quality throughout the software development lifecycle
Requirements
Proven experience as a Quality Assurance Tester of minimum 4 years
Must have knowledge in API and Selenium Automation
Must have knowledge of SQL and Linux
Working knowledge of test management software (e.g. qTest, Zephyr, TM4J)
Analytical mind and problem-solving aptitude
Excellent communication skills
Strong organizational skills
Base Criteria
Candidate should be comfortable with APP and UI Testing (Must)
Candidate should be able to write excellent Test cases (+ve and -ve)
Candidate should be good in logical implementations
Candidate should be good in Communication and work approach
Candidate should have good solution oriented approach
Candidate worked with premium Institution or premium product/app will be a great plus


