
About Us
Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.
Introduction:
We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.
Responsibilities:
In this role you will collaborate with the engineering team and shall be responsible for:
• Test new and existing features (units and integration) and report errors and failures
• Work collaboratively with the developing team to correct errors and participate in testing for product releases
• Gathering requirements
• Test automation and test methodology (ex: TDD or BDD)
• Expertise in Test case design and test case execution.
Qualifications:
• 2+ years of experience as a QA Manual Tester
• Experience in Manual testing dashboards and chatbots shall be a plus.
• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing
• Keen attention to detail
• Ability to solve complex problems
• Determination and tenacity to commit to the end when solving issues
• Defects triage and follow up on the defects fixes.
• Worked with the developers and the functional team
• Understanding of Business Logic
Time management
• Concise writing
• Flexibility
• Critical thinking skills
• Understanding of User Experience
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/ for more information

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Key Responsibilities
Execute comprehensive manual test cases for our e-commerce platform
Design and implement automated test scripts using Selenium or Playwright
Work with AI-based testing tools to enhance testing efficiency and coverage
Identify, document, and track bugs throughout the testing lifecycle
Collaborate with developers and product managers to resolve issues
Participate in sprint planning and review meetings
Create and maintain testing documentation
Requirements
Minimum 2+ years of hands-on software testing experience
Strong manual testing skills with attention to detail
Experience with test automation frameworks (Selenium or Playwright)
Familiarity with AI-based testing tools and approaches
Understanding of e-commerce platforms and their testing requirements
Excellent problem-solving and analytical skills
Strong communication and collaboration abilities
Experience with agile testing methodologies
Selection Process
Our hiring process involves practical assessment to ensure candidates have the hands-on experience we require:
Initial screening and interview
First-round technical assessment (practical task)
Technical interview
Second-round technical assessment (practical task)
Final interview
Note: Completion of the practical assessment tasks is mandatory for all candidates as we prioritize demonstrated skills and hands-on experience.
Job Title: Senior QA Engineer – Manual Testing (Hardware Focused)
Location: Navi Mumbai (Only local candidates from Mumbai/Navi Mumbai will be considered)
Work Mode: 5 Days Working | Work From Office
Experience Required: 5+ Years
Notice Period: Immediate Joiners or Candidates Who are already serving or served notice period.
About the Role:
We are looking for an experienced and detail-oriented Senior Manual QA Engineer with strong proficiency in hardware-based and emulator-driven manual testing. The ideal candidate will also possess 1–2 years of hands-on experience in Java, ideally for scripting or basic automation tasks. This role is ideal for someone with a background in hardware testing looking to contribute to highly integrated systems involving both hardware and software components.
Key Responsibilities:
- Design and execute manual test cases focused on hardware-integrated systems, embedded environments, and emulators.
- Translate complex system requirements and user stories into well-structured, actionable test cases.
- Plan and maintain comprehensive test documentation ensuring traceability and thorough coverage.
- Identify, document, and follow up on bugs and inconsistencies across releases and change requests.
- Collaborate with development and hardware teams to ensure robust system validation across interfaces.
- Utilize Java (1–2 years' experience) to support test scripting or automation where applicable.
Must-Have Skills:
- Manual Testing Expertise: 5+ years in QA with a primary focus on hardware/manual testing.
- Hardware & Emulator Testing: Proven experience in testing physical devices, hardware components, or emulators.
- Java Scripting: 1–2 years of experience in Java for test scripting or automation utilities.
- Proficiency in test case design, defect tracking (e.g., JIRA), and understanding of testing life cycle models.
- Exposure to DevOps practices, CI/CD pipelines, and cloud platforms like AWS.
- Hands-on experience with SQL and working knowledge of databases.
Preferred Skills:
- Experience with Python or other test automation frameworks.
- Testing certifications (ISTQB, CP-SAT, CP-MAT, etc.)
- Familiarity with location-based technologies (GPS, mapping, navigation systems).
- Strong analytical mindset with excellent communication and collaboration skills.
Develop testing strategy, test plan and test scenarios for new feature set in existing
applications and for new applications as well.
Perform Root Cause analysis for captured bugs
Prioritize and Categorize captured bugs
Develop, prioritize, and execute manual and automated regression test cases/scripts on
releases.
Track defects to closure and keep defect repository up to date
Contribute to Acceptance Criteria
Identify and create test data for sprint test demo
Create positive and negative tests for User Stories
Expected skill set (MUST HAVES):
Excellent command of Manual Testing and Automation Testing (Any tool).
Good knowledge of UI automation using Selenium or equivalent
Good knowledge in writing advanced SQL queries and data validation techniques
Solid knowledge of SDLC and STLC concepts, Functional Testing Fundamentals
Good Experience of working in an Agile environment and
Expected skill set (Good to have)
Experience working with defect management tools like JIRA
Well versed with all types of testing artifacts.
Education Background
A Bachelor degree, or equivalent, preferably in Software Engineering and Computer Science
ISTQB Certification preferred.
Job Description
- 0-3 years of software testing and application regression testing.
- Strong expertise in manual testing
- Design, develop and execute automation scripts using open source tools.
- Responsible for writing test cases, executing them and maintaining the relevant logs.
- Analyze test results to ensure functionality is implemented correctly in all platforms (Android, iOS, and web) and highlight them in case it is not so.
- Participating in status meetings
- Communicate progress of testing activities to the Team Lead/Manager
- Identify and prepare technical test data
- Execute testing cycle activities as defined in test plan Identify, log, and follow-up on all defects encountered
- Maintain and communicate a solid understanding of software testing best practices, methodologies and terminology.
- Perform thorough regression testing when bugs are resolved
- Stay up-to-date with new testing tools and test strategies
- Responsible for test related documentation and archiving
Desired Candidate Profile
- Proficient experience in creating test cases
- Experience with testing REST-based APIs and Services (Postman)
- Experience in manual, exploratory, regression, and functional website and mobile testing
- Strong analytical skills and a high level of attention to detail
- Experience writing automated test scripts for marketing and ecommerce websites
- Experience writing automation scripts for desktop and mobile resolutions
- Experience with Issue and Project tracking software
- Excellent written and verbal communication skills
- Testing and proving that the software meets major architectural requirements
- Developing clear, comprehensive, and well-structured test plans and test cases that align with the business/ functional requirements
- Proving scalability and performance of software and ensuring the quality of the system as a whole.
- Developing and automating tests for software validation and detecting bug issues
- Preparing file defect reports and reporting test progress
- Analyzing test results, detecting issues and tracking root causes
- Documenting technical issues and solutions
- Building automated testing systems for regular checks
- Participating in assessing and adopting new testing tools or methodologies
What you need to have:
- 2-4 years of experience.
- Exposure to and understanding of Webpage HTML structure and browser developer tools
- Previous experience using Cross-Browser test tools such as BrowserStack
- Previous experience working in a Linux environment
- Ability to Analyze Network traffic using tools such as Charles Proxy, Fiddler, or similar tools
- Previous experience testing web API’s
- Ability to query SQL Databases
- Proven experience working within an Iterative/Agile SDLC
- Experience working with CI platforms
- In-depth knowledge and understanding of Software Development Life Cycle processes and the QA lifecycle and methodology
- BE Computer Science, MCA or equivalent
- Familiarity with Cloud security
- Hands on experience with AWS setup troubleshooting.
- Working knowledge of any messaging system [ Kafka prefer] , application server
client-server architecture , any DB (preferably, MongoDB )
- Good understanding of Protocols: http, https, FTP
- Experience over: Windows & Linux Operating systems [ more than user level] or Mac
- Basic knowledge of automation know-how [ API automation, Selenium Java]
- Test to fail mindset, Solid test strategy experience, well versed with QA processes.
- Hands on experience on Performance test angle.
- Should have worked on defining test cases for enterprise products [ prefer on cloud]
Experience:
- Min 4 year experience
- Not more than 10 year experience.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week (11 AM to 7 PM).
Position:
- Full time/Direct
Other Benefits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period
- 3-7 years of hands on experience in mobile app testing - iOS / Android
- Mobile automation expertise (iOS, Android) using Appium.
- Experience having automated in an Agile environment.
- Experience with issue tracking tool (JIRA) and reporting tools.
- Experience with source code management and build tools - Git, SVN, Maven, Gradle
- Experience in using Charles Tool / Fiddler
- Programming language: Java
- Automation tool: Selenium, Appium
- Others: Jira, GIT, Maven, Gradle, Bamboo, TestNG
- Experience working and automating in REST APIs based WS environment.
- Strong knowledge on current automation trends.
- Knowledge of Performance testing on mobile applications.
- Experience with continuous integration using bamboo/Jenkins
We have an open position for the "Software Testing” role at Warangal location. Inviting applications for the same.
Duties & Responsibilities:
- 2 years of experience in Manual Testing of Complex Web Based, Mobile (Android & iPhone). Experience in automated testing would be an added advantage.
- Ensuring Successful Execution of Testing Tasks, logging defects and making proper documentation, daily test logs.
- Work closely with the Software Development team in testing and problem resolution
- Ability to multi-task between complex projects.
Qualifications & Requirements:
- Must be a graduate in any stream
- Strong communication & interpersonal skills
- Advanced Excel skills are added advantage









