About Us
Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.
Introduction:
We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.
Responsibilities:
In this role you will collaborate with the engineering team and shall be responsible for:
• Test new and existing features (units and integration) and report errors and failures
• Work collaboratively with the developing team to correct errors and participate in testing for product releases
• Gathering requirements
• Test automation and test methodology (ex: TDD or BDD)
• Expertise in Test case design and test case execution.
Qualifications:
• 2+ years of experience as a QA Manual Tester
• Experience in Manual testing dashboards and chatbots shall be a plus.
• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing
• Keen attention to detail
• Ability to solve complex problems
• Determination and tenacity to commit to the end when solving issues
• Defects triage and follow up on the defects fixes.
• Worked with the developers and the functional team
• Understanding of Business Logic
Time management
• Concise writing
• Flexibility
• Critical thinking skills
• Understanding of User Experience
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/ for more information
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
Alternative Path is looking for a Senior QA, to assist one of its clients, which is a SAAS platform helping alternative investment firms to streamline their document collection and data extraction process using Machine Learning.
This role is responsible for leading quality review of various applications and includes creating test plans and strategy, test cases in partnership with developers, business analysts and project managers which are used to shape and verify code and check conformance to system requirements. The role relies upon test automation and manual testing tools.
Key Responsibilities
- Analyse and interpret business requirements and end-user feedback to provide meaningful and timely inputs and apply analysis to the testing process.
- Create comprehensive Testing Strategies/ Plans, describing the testing scope, strategy, techniques, approach, and test data that you will use to test new features.
- Report defects for issues found under testing and manage the defect through its life cycle.
- Create Test cases, relevant test execution reports and bug reports and use them to convey current state of feature under test
- Collaboratively work with the design and development team members to resolve identified issues/bugs in timely manner.
- Apply the functionality knowledge and understanding to determine the impacted testing areas and come up with the relevant regression testing scope, plan, and timelines.
- Do regression, exploratory testing along with planned and documented testing for new features.
- Do automation planning towards automation testing of features and create automation scripts at UI and API levels using appropriate tools.
- Take a stand and share views on the quality of feature under test, back it up with necessary data and metrics, use it to provide (or not provide) release sign off.
- Do defect analysis of bugs found in Production environment and come up with systemized solutions to avoid these occurrences in the future.
- Collaboratively work across all areas of IT development, actively liaising with developers and business stakeholders to improve overall quality and performance.
- Contribute to the continuous improvement of the QA test strategy and process.
- Be aware of and understand the impact to QA of any new technologies being introduced.
Desired Skills and Experience
Technical
- Candidate must be a Graduate/Postgraduate with proven experience in QA Engineering field.
- Candidate has 3 to 5 years of experience in Quality Engineering field.
- Candidate has strong knowledge of software QA methodologies, tools, and processes.
- Hands on experience of using tooling for Test Case Management, Defect M.
- Strong Analytical, logical reasoning, problem-solving skills with Good Aptitude and communication.
- Flexible to work in designated shift hours to facilitate global communication.
- Be willing to help your teammates, share your knowledge with them, and learn from them.
- Be open to receiving constructive feedback and turning it into process improvements.
Personal
- Able to question the status quo
- Out-of-the-box thinking
- Smart & agile
- Fast learner
- Able to work autonomously
- Eager to learn new technologies
Design test plans, write test cases, review functional requirement documentation, and present test strategies for team review
- Conduct integration, regression, ad-hoc, and edge-case testing as part of release cycles
- Analyze complicated software system and design a strategy to test this system
- Understand and represent customer needs in product feedback discussions
- Participate in release management and post deployment testing
- Work closely with developer team to ensure proper test coverage is done
- Documentation and Release cycle
Job Profile Requirement :
Experience of testing web applications, mobile applications.
- Knowledge of Responsive Testing
- Working knowledge of functional, GUI, Performance and Regression testing
- Strong knowledge of QA procedures, principles, and tools.
- Strong verbal and written (technical) communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to both product owners and software developers.
- Ability to work in an environment of perfection and compliance to web standards and high design quality benchmarks.
- Strong organisational and time management skills - know what you need to do, and DO IT!
About The Role
CapitalNow.in technical team is seeking a hands-onQA Engineer with a noted experience on Manual Mobile Application, API Testing and has the knowledge on Database.. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow.in.
Responsibilities
- Involved in Product discussions and discussions on impact analysis.
- Writing Test cases and Test scenarios for the application and passing QA for regular updates.
- Daily sanity checks to ensure that the product is working as expected.
- Assured quality, security and compliance requirements are met for supported technology domains.
- Leads modules and as an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems..
Essential Qualifications
- Have at least 3 years of hands-on working experience in Quality Analysis.
- Have 1+ years of experience in Database Queries (mySQL or similar).
- Have in depth knowledge on writing Test Cases and Test Scenarios.
- Have experience on writing complex queries using MySQL.
- Having knowledge on JIRA or similar tracking tools.
- Experience working in large projects with ability to multitask.
- Strong analytical, communication and interpersonal skills.
Desired Qualifications
- Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage.
- Immediate joiner is most preferable.
-
As a Senior Software Test Engineer, your primary responsibility will be to test/qualify new products and enhancements to existing products as part of a cross functional team. You are required to verify and validate software changes for new products, enhancements and defects.
-
Responsible for verifying that the software complies with the requirements and that the various customer use-cases can be satisfactorily met by the software.
-
Work very closely with the project/baseline manager and development team to understand the architecture and design of the system and the interaction between various software sub-systems and components.
-
Prepare and execute test plans for software releases, document and automate test cases to exercise the various features and capabilities of the software, identify and capture bugs and related information in the bug tracking database.
-
Develop higher complexity test cases, test suite selection and execute all necessary testing activity required for a customer software release (negative and backward compatibility scenarios) per assignment, group objectives and product requirements.
-
Document, enhance and maintain regression test procedures over the lifecycle of the software.
-
Execute the software release test plans and certify that a software release has met the quality criterion(s) for various phase exits (pre-alpha, alpha, beta).
-
Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution
-
Independently manage schedule for his/her projects and deliverables, seamlessly works with all key stakeholders to ensure delivery is never on the critical path
-
Consistently look out for areas of improvement in all areas of software product development and processes, champions implementation of identified best practices
-
Strong understanding of SDLC processes and the QA lifecycle and methodology
-
Prior experience in supervisory control systems software would be a plus (but not mandatory)
-
Strong knowledge of software test methodologies, tools, standards and processes.
-
Good hands on programing experience in any of the scripting/programming languages (C++, C#, Java Script)
-
Strong interpersonal skills. Excellent written and verbal communication skills
-
Prior experience of working in global teams and interfacing with multiple stake holders
• Responsible for the quality of product delivery to customers and ensure we put out certified releases to customers
• Be responsible for leading and managing the QA team
• To be able to establish a solid relationship with other team members to understand the vision, requirements, and priorities of our business partners
• Participate in product and feature design with developers, product managers, and business systems analysts
• Design, Develop and Execute test strategies, test scenarios and test plans for new components and help root-cause issues working with software development teams
• Understand requirements and review the Test Cases and all other documents created by the QA team
• Develop plans, schedules, metrics, data needs and scenarios for end to end integration testing including areas such as database impacts, software scenarios, or usability as well as environment set ups and build plans
• Maintaining and Reporting on important QA metrics periodically
• Implement tools and technologies consistent with scaling processes in growing companies including helping speed up regression cycles by identifying areas of automation opportunities
• Maintain complete traceability of issues all the way from roadmap to production environments
Desired Skills & Qualifications:
• A Minimum of a Bachelor’s degree in Computer Science or related software engineering discipline, or equivalent
• Ability to learn and adapt quickly; ability to motivate people, instil accountability and achieve results
• Possess good oral and written documentation skills and be able to interact with other team members to deliver with quality
• Be a self-starter with the ability to deliver on time with quality and also handle multiple tasks simultaneously
• Must have experience in performing quality assurance testing -functional, performance (load, stress, reliability) and regression
• Experience with Agile development methodology (e.g. Scrum)
• Passion for testing with the "break it" mentality
• Have Experience in SELENIUM(JAVA), JMeter and hands on experience on MySQL would be a plus
- Reviews design specifications to understand the scope, requirements, and function of the software product.
- Preparation of test data and execution of test cases (including functional, system, regression, performance, API and database layer etc.)
- Identifies appropriate processes, parameters, functions, and data to test and validate; parameters may include general function, the validity of results, accuracy, reliability, and compliance with industry standards.
- Lead and participate in test case reviews with Business, Developers, other team members
- Estimate, prioritize, plan and coordinate testing activities
- Ensure that user expectations are met during the testing process
- Design, develop and execute automation scripts using open source tools
- When a product does not perform within specifications, reporting defects to programmers while identifying and recommending solutions, improvements, and updates.
- Identifies, logs, and recreates error codes, bugs, and defects.
- Draft quality assurance policies and procedures
- Investigate production issues
- Conducts testing to ensure products perform according to product requirements and within established guidelines.
We are seeking a talented QA automation engineer to design testing procedures for our software applications. In this role, will be responsible for analyzing the functionality of applications and designing automated tests to validate their performance. You will also be required to identify bugs, install databases, and collaborate with the software design team.
To ensure success as a QA automation engineer, you should have advanced programming skills, a keen eye for detail, and excellent project management skills. A skilled QA automation engineer can design and write efficient test procedures for every software application.
QA Automation Engineer Responsibilities:
- Meeting with the software design team to discuss verification protocols.
- Identifying software application weaknesses and target areas.
- Sketching out ideas for automated software test procedures.
- Reviewing software bug reports and highlighting problem areas.
- Writing automation scripts and implementing software applications.
- Designing and installing software databases.
- Troubleshooting automation software and finalizing system procedures.
- Identifying quality issues and creating test reports.
- Collaborating with the design team to solve application faults.
QA Automation Engineer Requirements:
- Bachelor’s degree in computer science, software engineering, or a similar field.
- Previous experience working as a QA automation engineer.
- Advanced programming skills including automation systems and databases.
- Must have worked on Selenium,Cucumber,Maven
- Familiarity with programming script languages including Java and VBScript.
- Excellent analytical skills.
- Detailed knowledge of application functions, bug fixing, and testing protocols.
- Good written and verbal communication skills.
- Strong attention to detail.
- Good project management skills.
• Manual testing experience in Web and Mobile application
• Have worked in Agile projects
• Familiar with test documentation such as test plans, test cases, test matrices, check lists etc
• Familiar with smoke tests, regression testing, functionality, integration testing, defect logging
• Having experience of automation testing (Selenium / Appium etc) will be a major plus
• Able to work in a startup environment will be a major plus.
● Review requirements, specifications and technical design documents to provide timely
and meaningful feedback
● Create detailed, comprehensive and well-structured test plans and test cases
● Estimate, prioritize, plan and coordinate testing activities
● Identify, record, document thoroughly and track bugs
● Perform thorough regression testing when bugs are resolved
● Develop and apply testing processes for new and existing products to meet client needs
● Liaise with internal teams (e.g. developers and product managers) to identify system
requirements
● Monitor debugging process results
● Track quality assurance metrics, like defect densities and open defect counts
● Stay up-to-date with new testing tools and test strategies
● Prepare and keep updating documentation such as
o Test Artifacts ( Test plans, Test cases etc)
o Release & test planning
o Testing related guidelines
o Test reporting
Essential Knowledge, Skills and Experience:
● Atleast 1 years of experience in Product QA, Web plus Mobile Testing
● Experience & knowledge of tools like JIRA, Postman
● Understanding the Product Development life-cycle and the customer requirements
● Problem solving, detail-orientation and basic communication skills
● Agile mindset with the capacity to iterate quickly, test things with a lean approach
Educational Qualifications:
● Bachelor’s Degree in Engineering
● Additional business degree/Certification in Agile or Scrum preferred
automated testing. You will be responsible for finding and reporting bugs and glitches.
In this role, you should have a keen eye for detail and excellent communication skills.
If you are also competent in executing test cases and are passionate about quality.
Ultimately, you will ensure that our products, applications and systems work correctly.
Responsibilities
• Review and analyse system specifications
• Develop effective strategies and test plans
• Execute test cases (manual or automated) and analyse results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software
development lifecycle
Requirements
• Proven experience as a Quality Assurance Tester or similar role
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. qTest, Zephyr) and
SQL
Educational Competency:
• BCA/MCA/ B.Tech
Experience:
• Relevant Experience should be 1-3 years