
About Us
Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.
Introduction:
We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.
Responsibilities:
In this role you will collaborate with the engineering team and shall be responsible for:
• Test new and existing features (units and integration) and report errors and failures
• Work collaboratively with the developing team to correct errors and participate in testing for product releases
• Gathering requirements
• Test automation and test methodology (ex: TDD or BDD)
• Expertise in Test case design and test case execution.
Qualifications:
• 2+ years of experience as a QA Manual Tester
• Experience in Manual testing dashboards and chatbots shall be a plus.
• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing
• Keen attention to detail
• Ability to solve complex problems
• Determination and tenacity to commit to the end when solving issues
• Defects triage and follow up on the defects fixes.
• Worked with the developers and the functional team
• Understanding of Business Logic
Time management
• Concise writing
• Flexibility
• Critical thinking skills
• Understanding of User Experience
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/ for more information

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
Required Skills: QA Process Setup & Strategy, Team Leadership & People Management, Manual Testing Expertise (SaaS Focused), QA Tools & Bug Tracking Proficiency
Review Criteria
1. Must have 8–10 years of QA experience in B2B SaaS.
2. Must have 3–5 years of experience as a QA Lead or QA Manager (leading and managing a QA team).
3. Must have strong hands-on manual testing experience (UI/UX + API testing).
4. Must be able to set up QA processes from scratch for SaaS products.
5. Must be proficient in test planning, writing test cases, and managing full QA cycles.
6. Must have strong knowledge of regression, smoke, and sanity testing.
7. Must have experience using ClickUp, JIRA, or similar tools for test case and bug management.
Profile Overview:
We are looking for a skilled and hands-on QA Team Lead to manage our Quality Assurance team and help improve the overall product quality. This role includes both leadership and practical testing responsibilities. The ideal candidate should be able to set up strong QA processes from scratch, guide the QA team, and ensure smooth and successful product releases. Experience in B2B SaaS, especially in the hospitality industry, will be a plus.
Roles & Responsibilities:
1) Quality Strategy & Process Setup
- Create and follow the best QA practices for our hospitality SaaS products.
- Set up manual and automation testing systems from the ground up.
- Manage the full QA process — from understanding requirements to testing and final sign-off before release.
2) Team Leadership & Management
- Lead and support the QA team members in their day-to-day work.
- Organize training to help the team improve their skills.
- Manage team workload and assign tasks effectively across different projects.
3) Testing & Execution
- Read product and technical documents to plan testing.
- Write detailed test plans, test cases, and checklists.
- Manage all testing stages including regression, smoke, and sanity tests.
- Verify fixes and issues after updates go live.
4) Tool & Workflow Management (ClickUp)
- Use ClickUp or similar tools to manage test cases, bugs, and team tasks.
- Define rules for bug severity and manage the bug tracking process.
5) Automation (Optional but Preferred)
- Automate repetitive tests like regression or smoke tests.
- Use tools such as Selenium, Cypress, or Playwright if possible.
6) Cross-Team Collaboration
- Work closely with Product Managers, Developers, and Support teams.
- Be the final checkpoint for product quality before release.
7) Reporting & Metrics
- Track QA performance — number of bugs, test coverage, and more.
- Share regular updates and reports with leadership.
Key Skills Needed:
- Experience leading QA teams and setting up QA processes.
- Strong knowledge of SaaS products and manual testing.
- Some experience with test automation tools is preferred.
- Comfortable using tools like ClickUp, JIRA, or similar.
- Good at problem-solving and attention to detail.
- Strong communication and teamwork skills.
Requirements:
- 8–10 years of overall QA experience in B2B SaaS companies.
- 3–5 years in a QA lead or manager role.
- Hands-on experience with manual testing, UI/UX testing, and API testing.
- Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).
- Experience using project management tools like ClickUp or JIRA.
- Good written and spoken communication skills.
The Role
We are looking for a detail-obsessed QA Engineer to own quality across PlaySuper's core product surfaces: the in-game SDK touchpoints, the studio-facing console, and the end-to-end integration flow. You will be hands-on — playing games on physical devices, clicking through studio workflows, finding what breaks, and documenting it with precision.
This is our first dedicated QA hire. You will build the test case library and regression checklist from scratch, work directly with engineers, and your sign-off will gate every SDK release that goes to our studio partners.
What You Will Do
In-Game SDK & Placement Testing
● Install PlaySuper-integrated game builds on physical Android and iOS devices and verify that commerce touchpoints appear on the correct screens, at the correct moments in the game flow.
● Validate placement visuals against the game's style: correct colours, fonts, sizing, asset quality, no overlapping UI elements, no z-index or clipping issues.
● Test across a device matrix — low-end (2GB RAM), mid-range, and flagship devices — and across screen sizes and resolutions.
● Validate all touchpoint states: first impression, repeat impression, coin balance too low, post-purchase, dismissed state, and error fallback.
● Test edge cases: no internet connection, mid-session app backgrounding, language/locale switching, first-time user flow.
● Regression test every SDK build before it is shared with studios. Maintain a signed-off build log.
Studio Console Testing
● Test the end-to-end studio onboarding flow: screenshot upload, game fingerprint extraction,
placement recommendation display, revenue forecast range, placement selection, and one-click
deploy.
● Verify placement mockup previews render correctly across different game visual styles (flat,
cartoon, material, dark/light theme).
● Test error and empty states: failed uploads, unsupported file types, missing data from analytics
connectors, slow network conditions.
● Validate form inputs, validation messages, loading states, and responsive layout across Chrome,
Safari, and Edge.
Integration & Data Validation
● Manually verify that data from connected analytics tools (AppsFlyer, Firebase, GameAnalytics)
appears correctly in the PlaySuper console after studio connects their accounts.
● Spot-check that cohort breakdowns, event counts, and session metrics in the console are
consistent with what the studio sees in their own tools.
● Test the game code integration flow: verify that Claude-generated Unity integration code, when
applied to a test game project, produces placements that render correctly.
Bug Reporting & Documentation
● Write clear, reproducible bug reports with: steps to reproduce, expected vs. actual behaviour,
device/OS/build version, and annotated screenshots or screen recordings.
● Maintain a structured test case library in Notion or Linear covering all product surfaces.
● Run and document regression suites before every release. Provide a written QA sign-off
summarising coverage and any known issues.
● Participate in sprint planning to flag testability concerns early — before features are built.
What We Are Looking For
Must-Have
● 2–4 years of manual QA experience on mobile applications.
● Experience testing on physical Android devices — not just emulators.
● Strong visual eye: you notice a misaligned button, a font weight change, an image that rendered
at half resolution.
● Structured, precise bug reporting. Engineers should be able to reproduce your bugs on the first
try, every time.
● Familiarity with bug tracking and test management tools (Linear, Jira, Notion, or equivalent).
● Basic understanding of how mobile apps and APIs work — you do not write code, but you know
what a network request is, what a build version means, and how to read a crash log.
Strong Plus (Nice to Have)
● Experience with mobile games — even as a regular player. Understanding what feels native vs.
intrusive in a game UI is directly applicable.
● Experience testing third-party SDKs or integrations in mobile apps.
● Exposure to Charles Proxy or similar tools for inspecting HTTP traffic.
● Familiarity with Android Developer Options (layout bounds, GPU overdraw, animation speed).
● iOS testing experience.
About the Company
Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation.
Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need.
Main Purpose:
Peacock Engineering’s Technical Services team is now looking for an Test Analyst Professional to support the growing demand for Maximo enterprise asset management solutions, working from our office in Bangalore.
Specific Responsibilities:
- Manual testing
- Functional including Smoke, Integration, System, System integration and Regression testing.
- Limited Non-functional testing.
- Analysing requirements documentation and user stories to build standardised test artifacts.
- Creating Test Data requirements and prerequisites.
- Planning and creating test traceability matrix for the projects involved.
- Provide technical services over the entire lifecycle of a project.
- Effective communication skills (verbal and written) possess the ability to multi-task.
- Waterfall and Agile methodology work experience.
Skill Requirements - Essential:
- Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
- Minimum four (4) years of work experience.
- Effective communication skills, and the ability to work well in a project team environment.
- Creating Test plan, Test cases, and Test Reporting documentations.
Skill Requirements - Preferable:
- DevOps Methodology work experience.
- API testing- Postman/SOAP API/REST API.
- Knowledge of Automation testing (functional or non-functional).
- Maximo knowledge required to help plan and execute numerous projects.
- Certification in relevant work domain.
Person Specification/Attributes:
- Professional and committed, with a disciplined approach to work.
- Motivated and driven by finding and providing solutions to problems.
- Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
- Has respect for others and their views.
- Technology minded and focused, enthusiastic about technologies.
- Analytical, able to raise from the detail and see the bigger picture.
- Dedicated to continually updating and upgrading own knowledge.
- Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
- Values quality at the centre of all things in work.
Due to considerable amounts of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.
As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.
Job Title: Manual QA Tester
Location: Bangalore
Experience Required: 4+ Years
Work Mode: Onsite / Hybrid (as per company policy)
Notice Period: Immediate joiners or candidates who have completed their notice period only
About the Role
We are looking for a detail-oriented and methodical Manual QA Tester with strong analytical skills and a passion for ensuring high-quality software. You will be responsible for understanding requirements, planning test coverage, identifying defects, and ensuring a seamless user experience across web and API interfaces.
Key Responsibilities
- Design, develop, and execute comprehensive test cases based on functional requirements and specifications
- Perform manual testing of web-based applications, APIs, and mobile apps (if applicable)
- Identify, record, and track bugs using JIRA or similar tools
- Work closely with developers and product teams to understand features and resolve issues
- Maintain clear and concise documentation of test results, reports, and testing processes
- Validate bug fixes, regression cases, and perform smoke testing
- Perform cross-browser and device compatibility testing
- Analyze and debug issues using logs, browser developer tools, and relevant tools
Mandatory Tools & Skills
- Postman – for API testing
- Chrome Developer Tools – for UI inspection, console & network analysis
- JIRA – for defect tracking and test management
- Log Analysis – basic familiarity with reading and debugging logs
- Strong command of test case writing, reporting, and scenario-based testing
Good-to-Have Skills
- Experience with tools like TestRail, Zephyr, or Confluence
- Exposure to Agile/Scrum methodology
- Understanding of database queries (basic SQL)
- Experience testing responsive designs and mobile UIs
Job Description
- 0-3 years of software testing and application regression testing.
- Strong expertise in manual testing
- Design, develop and execute automation scripts using open source tools.
- Responsible for writing test cases, executing them and maintaining the relevant logs.
- Analyze test results to ensure functionality is implemented correctly in all platforms (Android, iOS, and web) and highlight them in case it is not so.
- Participating in status meetings
- Communicate progress of testing activities to the Team Lead/Manager
- Identify and prepare technical test data
- Execute testing cycle activities as defined in test plan Identify, log, and follow-up on all defects encountered
- Maintain and communicate a solid understanding of software testing best practices, methodologies and terminology.
- Perform thorough regression testing when bugs are resolved
- Stay up-to-date with new testing tools and test strategies
- Responsible for test related documentation and archiving
Desired Candidate Profile
- Proficient experience in creating test cases
- Experience with testing REST-based APIs and Services (Postman)
- Experience in manual, exploratory, regression, and functional website and mobile testing
- Strong analytical skills and a high level of attention to detail
- Experience writing automated test scripts for marketing and ecommerce websites
- Experience writing automation scripts for desktop and mobile resolutions
- Experience with Issue and Project tracking software
- Excellent written and verbal communication skills
- Helps Test Lead to prepare the Test Plan and coordinate with Test Engineers during Testing Phase
- Performs Bug Analysis, understands the client requirement and help Test engineer to prepare the test cases
- Ability to multi-task/handle several projects effectively and deliver within timeline
- Peer Reviews the test cases, understands the Test Plan and write Automation test cases
- Able to write Scripts in languages like Java, Ruby, Python, etc.,
- Able to review the Scripts written, able to run the Maintenance / New Scripts and identify the issues
- Knowledge on automation test reports (TestNG, Allure, JUnit reports etc)
- Define onboarding documents for technology and domain for the teams
- Train/Mentor and evaluate juniors on testing specializations
- Exihitbit strong expertise in one of Load Testing - Jmeter (or similar tools) or Api Testing - Rest client/postman or DB testing
- Perform cross Browser / device compatibility testing using automation
- Understand and contribute to sprint release cycle process, ensure 100% test coverage and follow JIRA hygiene
- Besides the job specific responsibilities strictly adheres to the policies and procedures of the organization
- Excellent communication (verbal and written) - Articulates clearly, concisely and with context at all times, High confidence and assertiveness skills
- Has a cordial work relationship with peers and manager
- Speaks his/her mind even during challenging situations, Proactively seeks help /assistance when in need
- Ability to Develop self and others - Takes feedback positively and works on it seriously, Is not afraid of making mistakes as part of learning
- Open to working across projects and technologies, Good analytical and logical skills
- Understands requirements quickly and accurately
- Proactively thinks through the solution and seeks clarification before coding
- Explores the root causes of problems before taking action
- Quickly learns the latest developments in technology and is able to apply it to the projects
- Good Interpersonal Skills - Builds good working relationship with team members and customer stakeholders (Product owners and Scrum master etc)
- As a QA person - Show extreme attention to details and nuances
- Customer centricity : We believe an ability to empathize with merchants and customers will help us outperform the competition and motivate us to innovate. The developer should be able to prioritize the roadmap based on customer needs.
- Outcome and data-oriented : The developer should have the ability to define the economic rationale for every major effort and translate it into metrics. There should be an obsession with data for business iterations and improvements.
- Hands-on & Willingness to go above and beyond: For start-ups the responsibilities and needs of the business change quickly. We're looking for a developer who is not afraid to take on new challenges and can deal with ambiguity.
- Ability to work with cross-functional teams : The developer must be able to manage cross-functional teams - customer care, product, merchants, compliance & finance teams. Having the experience of managing healthy conflicts and driving people towards customer goals and organization priorities would be valued.
Requirement :
- Good Understanding Software development life cycle and testing lifecycle
- Good at testing Mobile, Web and API
- Basics of performance and load testing
- Experience in financial service would be preferred
- Fearless - not afraid to suggest or back big ideas however disruptive they may be
- Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)
- Good level in SQL/database
- Candidate with at least 2-4 years.
- BE Computer Science, MCA or equivalent
- Solid hands-on with JMeter or related tools.
- Knowledge of CI/CD implementation for Load Testing- JAVA applications. Prefer
MongoDB knowledge and hands-on.
- Knowledge and hands-on with complex enterprise cloud environment performance
testing.
- Experience in AWS Services.
- Familiarity with microservices.
- Understanding the non-functional requirements
- Evaluating the objectives of the service level agreement
- Analyzing business scenarios
- Designing the test scripts and the workload models
- Identifying parameter for testing
- Executing performance tests & establishing checkpoints
- Using consistent metrics for monitoring
- Interpret results and graphs.
- Understand describe the relationship between queues and sub-systems
- Identify suggestions for performance tuning
- Working with the cross-functional team, analyze/profile the application for performance
and scalability bottlenecks
Experience:
- Min 6-8 year experience
- Not more than15 years experience
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week (11 AM to 7 PM).
Position:
- Full time/Direct
Other Benifits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period.
• Participate in formal reviews of business requirements and application designs.
Perform requirement ambiguity testing and provide inputs to the SME.
• Should have knowledge on enterprise applications testing preferable in Supply chain/
ERP/ CRM solutions.
• Be a quick learner of product and domain knowledge
• Advanced product knowledge/SME Coordinates production verification
• Perform risk based testing approach for early identification of the probabilistic
failures.
• Perform test estimation inline to the agile/scrum environment
• Test suite design for the product releases.
• Mentor the team and be a hand on in executing the test suite.
• Tracking/reporting/triage of bug.
• Should have hands-on experience in automation testing using Selenium tool with
appropriate frameworks
• Be able to design the approach and validate for non-functional product requirements.
• Delivering 100% quality of the product to customers (functional and non-functional
testing like performance, stress testing, localization and accessibility testing)









