About Us
Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.
Introduction:
We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.
Responsibilities:
In this role you will collaborate with the engineering team and shall be responsible for:
• Test new and existing features (units and integration) and report errors and failures
• Work collaboratively with the developing team to correct errors and participate in testing for product releases
• Gathering requirements
• Test automation and test methodology (ex: TDD or BDD)
• Expertise in Test case design and test case execution.
Qualifications:
• 2+ years of experience as a QA Manual Tester
• Experience in Manual testing dashboards and chatbots shall be a plus.
• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing
• Keen attention to detail
• Ability to solve complex problems
• Determination and tenacity to commit to the end when solving issues
• Defects triage and follow up on the defects fixes.
• Worked with the developers and the functional team
• Understanding of Business Logic
Time management
• Concise writing
• Flexibility
• Critical thinking skills
• Understanding of User Experience
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/ for more information
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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We are looking for a professional in Quality Assurance to join our team.
In this role, you will be responsible for designing and implementing test plans to improve the usability of our products
The QA Tester works with the development team and other QAs to test software functionality, identify errors, and troubleshoot any issues with the software code.
Apply now for the role of QA (Software Tester) at Codebuddy, which is opening doors for skilled, energetic individuals looking to grow exponentially in their careers.
A successful QA (Software Tester) should be hard-working, have a strong working knowledge of software code and testing methodologies, and be a team player.
Responsibilities:
- Designing test plans, scenarios, scripts, and procedures.
- Executing tests on source code.
- Analyzing test results and reporting to the development team.
- Working with the development team to correct bugs and errors.
- Performing routine inspections and quality tests.
- Preparing and implementing quality assurance policies and procedures.
- Identifying and resolving workflow and production issues.
- Ensuring that standards and safety regulations are observed.
- Addressing and discussing issues and proposed solutions with superiors.
- Documenting quality assurance activities and creating audit reports.
- Making recommendations for improvement.
- Creating training materials and operating manuals.
When You Need To Apply (Technical Competency) :
- A Bachelor’s degree in Computer Science, Engineering, or a related field.
- Minimum 3 years experience in QA testing.
- Should have experience or knowledge in Automation testing
- Good working knowledge of test management software, programming languages, and QA methodologies.
- Familiarity with Agile frameworks and regression testing is a plus.
- Ability to document and troubleshoot errors
- Good teamwork and critical thinking skills.
- Excellent data collection and analysis skills.
- Strong attention to detail.
What will I be doing? 👩💻👨💻
- You will be owning features through inception, design feedback, implementation, and launch. This will include building test plans for new features and improvising on existing test plans for feature updates and customer feedback.
- You will collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers, and Customer Support
What do I need? 🤓
- Strong quality sense and experience working closely with web/mobile development teams
- Excellent communication skills and passion for tough technical problems
- Attention to detail and voice of customer experience
- Familiarity with Agile frameworks and regression testing is a plus
- Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
- Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience
Brownie points 🍰
- Understanding of the importance of test plans and how to approach writing informative bug reports
Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.
● Basic knowledge of all testing types
● Experience in Web, Mobile & Mobile App testing
● Innovative mindset to track issues/bugs
● Good teamwork & Communication Skills
Develop testing strategy, test plan and test scenarios for new feature set in existing applications and for new applications as well.
Perform Root Cause analysis for captured bugs
Prioritize and Categorize captured bugs
Develop, prioritize, and execute manual and automated regression test cases/scripts on releases.
Identify and create test data for sprint test demo
Create positive and negative tests for User Stories
Expected skill set (MUST HAVES):
Excellent command of Manual Testing and Automation Testing (Any tool).
Good knowledge of UI automation using Selenium or equivalent
Good knowledge in writing advanced SQL queries and data validation techniques
Good Experience of working in an Agile environment and
Expected skill set (Good to have)
1. Testing the product manually, finding bugs, reporting, and qualifying for test releases
2. Working with the engineering team to make the product bug free
3. Creating a test plan and maintaining the test plan
4. Automating the QA process to ensure that the testing time is reduced
Desired Qualifications
1. Strong attention to detail
2. Fast-learner - ability to understand product quickly and find out usecases and edgecases.
3. Ability to prioritize issues to ensure quality and timely delivery
4. Strong sense of ownership
An awesome SDET with 2 years of experience with testing scalable distributed systems,
exceedingly comfortable with writing code in JS.CHAI+MOCHA / JEST
Experience with test automation suites and have implemented an automated test using
selenium.
Experience with functional and load testing for RESTful APIs.
Comfortable digging/investigating the architecture of systems looking for potential problems
and/or experience with bug tracking tools.
Problem solver who is not limited/hindered by programming languages. Open to learning new
technologies to expand personal impact.
Bonus Qualifications:
Experience with testing real time applications like chatbots, games etc.
Experience with WebRTC.
Prior experience at a small startup.
ROLE REQUIREMENTS:
- Experience of 5+ years working as a Quality Assurance Analyst
- Experience with test management tools such as Quality Centre, JIRA, ADO.
- Knowledge of automation tools like Selenium
- Knowledge of Non-Functional testing - Accessibility, Performance
- Educated to degree level, ideally in Computer Science
- ISEB certification in Testing (intermediate level) is advantageous
- Experience in participating in process change is advantageous
- Experience testing commercial websites in a creative and/or agency environment is advantageous
- Experience testing native iOS and Android applications is advantageous
QUALIFICATIONS & CHARACTERISTICS
- 5+ years’ industry experience.
- Analytic and positive mindset with a personable and professional approach.
- Sharp attention to detail and a passion for new technology.
- Professional written and verbal communication.
- Play an active role in QA activities during all phases of our product development from requirements elaboration, design/development, test and deployment
- Responsible for manual and automated testing activities for a multi-tier web-based platform. This includes writing test cases based on business requirements, test data creation, creating and maintaining automated scripts to test front-end, APIs and database changes
- Creating and maintaining all QA related documentation throughout the process
- Execution of the test phase consistent with the overall project schedules
- Direct interaction/facilitation of bug resolution with engineering teams
- Work effectively within a dynamic team environment following standards and best practices and ensure the highest level of quality
- Ability to understand the technical architecture, its implementation, design patterns, data representations and infrastructure powering these systems.
- Work closely with software devs and solution architects to understand the tech stack, design and accordingly build the test frameworks, setup infra and build execution models to drive the end-to-end quality efforts of backend systems/services and client apps
- Debug test failures, read through logs, network calls and make preliminary root cause analysis of defect/bug
- Develop test plans, test cases, test design documents with good coverage and optimised testing approach
- Should be able to identify the test cases qualifying for test automation
- Use of tracking tools to log, manage, resolve and report on bugs
Candidate requirements
Must have
- At least 2-4 years of experience in manual and automated quality assurance
- Experience on automation tools like TestNG, Selenium (Grid, parallel, SauceLabs), Mocha_Chai frontend or backend test automation
- Good understanding of REST APIs and a solid experience in testing them
- Tools like Jira, Asana or similar bug tracking tool, Confluence - Wiki, Jenkins - CI tool
- Knowledge of different browsers and cross-platform operating systems
- Keen eye for design and functional UX
- Strong in writing SQL queries
- Proficiency in git
- Ability to develop or maintain applications for test automation
- Excellent written and oral communication and organisational skills with the ability to work within a growing company with increasing needs
- Proven track record of ability to handle time-critical projects
Good to have
- Experience in working in a distributed micro-service environment
- Proficiency in Python, JavaScript or any other programming language
- Hands-on experience in testing frameworks like Pytest or testing platforms like BrowserStack
- Built APIs at some point and practical knowledge on working with them
- Good understanding of CI/CD
- Ability to independently manage test environment deployments and handle issues around it
- Performed load testing of API endpoints
- Should have built an API test automation framework from scratch and maintained it
- Knowledge of cloud platforms like AWS, Azure
- Bachelor's degree in Computer Science / IT / Computer Applications