
About Us
Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.
Introduction:
We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.
Responsibilities:
In this role you will collaborate with the engineering team and shall be responsible for:
• Test new and existing features (units and integration) and report errors and failures
• Work collaboratively with the developing team to correct errors and participate in testing for product releases
• Gathering requirements
• Test automation and test methodology (ex: TDD or BDD)
• Expertise in Test case design and test case execution.
Qualifications:
• 2+ years of experience as a QA Manual Tester
• Experience in Manual testing dashboards and chatbots shall be a plus.
• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing
• Keen attention to detail
• Ability to solve complex problems
• Determination and tenacity to commit to the end when solving issues
• Defects triage and follow up on the defects fixes.
• Worked with the developers and the functional team
• Understanding of Business Logic
Time management
• Concise writing
• Flexibility
• Critical thinking skills
• Understanding of User Experience
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/ for more information

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Key Responsibilities
Execute comprehensive manual test cases for our e-commerce platform
Design and implement automated test scripts using Selenium or Playwright
Work with AI-based testing tools to enhance testing efficiency and coverage
Identify, document, and track bugs throughout the testing lifecycle
Collaborate with developers and product managers to resolve issues
Participate in sprint planning and review meetings
Create and maintain testing documentation
Requirements
Strong manual testing skills with attention to detail
Experience with test automation frameworks (Selenium or Playwright)
Familiarity with AI-based testing tools and approaches
Understanding of e-commerce platforms and their testing requirements
Excellent problem-solving and analytical skills
Strong communication and collaboration abilities
Experience with agile testing methodologies
Selection Process
Our hiring process involves practical assessment to ensure candidates have the hands-on experience we require:
Initial screening and interview
First-round technical assessment (practical task)
Technical interview
Second-round technical assessment (practical task)
Final interview
Note: Completion of the practical assessment tasks is mandatory for all candidates as we prioritize demonstrated skills and hands-on experience.
You can contact us on: Nine three one six one two zero one three two
At BigThinkCode, our technology solves complex problems. We are currently looking for Software Engineer, Test engineers to join and work with our cross-functional engineers of talented experts at Chennai.
As a Test Automation Engineer, you will engage in a dynamic environment where you will utilize quality processes and automation tools to enhance testing products and solutions. Your typical day will involve collaborating with cross-functional teams to implement automation methodologies, ensuring the highest standards of quality and efficiency in the testing process. You will be responsible for running the end-to-end quality engineering function, focusing on automation to improve control, accuracy, and integrity in all testing activities. This role requires a proactive approach to problem-solving and a commitment to continuous improvement in testing practices.
Please find below our job description, if interested apply / reply sharing your profile to connect and discuss.
Company: BigThinkCode Technologies
URL: https://www.bigthinkcode.com/
Work location: Chennai (work from office)
Experience: 3 – 4 years
Education: Bachelor’s degree in computer science or comparable experience.
Responsibilities:
· Reviewing and managing the manual / automation code quality.
· Develop & enhance Test automation framework to support different OS, Browsers etc.
Requirement:
· Hands on expertise in both manual and automation testing.
· Familiar with oops concepts and basic programming language.
· Test management - Agile process, Stakeholder co-ordination, Status reporting
· Strong expertise in Automation Framework design (Selenium+Java Framework, Rest Assured)
· Designed, reviewed and maintained automated test scripts.
· Developed reusable utilities to embed in framework
· Experience in performing Software Testing and preferably Application testing
Benefits:
· Medical cover for employee and eligible dependents.
· Tax beneficial salary structure.
· Comprehensive leave policy
· Competency development training programs.
The test Engineer will assess software quality through manual and automated testing. He/She will be responsible for finding and reporting bugs and glitches. Ultimately, he/she will ensure that our products, applications, and systems work correctly when implemented.
Duties And Responsibilities
- Review and analyze system specifications
- Collaborate to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Help troubleshoot issues
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
- To complete testing in line with agreed timeframes and by following the documented business processes using the appropriate test management and automation tools.
Skills / Attributes Required
- Strong domain experience
- Proven 3+ years experience as a QA tester
- Experience in QA methodology
- Familiarity with Agile frameworks and regression testing is a plus
- Ability to document and troubleshoot errors
- Working knowledge of test management software
- Excellent communication (verbal & written) skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong organisational skills
- Proven ability to work under pressure
Skills:- Manual testing, Automation, Agile/Scrum, and TMS
A Day in the Life:
- Collaborate with developers and product managers to understand feature requirements.
- Review feature specifications and design detailed test cases.
- Perform manual tests on payment gateway systems, including transaction flows and API validations.
- Identify, log, and track defects using tools like JIRA and prioritize them for resolution.
- Conduct regression testing to ensure system stability after updates.
- Participate in team discussions to troubleshoot and resolve issues.
- Document test results and prepare for upcoming sprint activities.
Key Qualifications and Skills:
- 5 - 7 years of QA experience, with at least 3 years in payment gateways, fintech, or banking systems.
- Strong knowledge of payment processing.
- Experience with REST/SOAP APIs, webhooks, and encryption (TLS, AES, RSA). Familiarity with PCI-DSS, PSD2, GDPR, and AML/KYC processes.
- Proficiency in SQL for database validation (transaction logs, ledger entries).
- Hands-on experience with JMeter, Postman, Selenium, or similar tools.
- Knowledge of blockchain-based payouts (optional but a plus).
Key Responsibilities:
- Test Planning & Strategy: Develop and execute test plans, test cases, and test scripts for payment processing, refunds, chargebacks, settlements, and fraud detection. Ensure compliance with PCI-DSS, PSD2, and other financial regulations.
- Functional & Integration Testing: Validate API integrations with banks, PSPs (Payment Service Providers) and third-party vendors. Test transaction flows (success, failure, retries, timeouts) and edge cases.
- Security & Compliance Testing: Perform penetration testing, vulnerability scanning, and data encryption checks. Ensure PCI compliance and adherence to EMV, 3D Secure (3DS2), and SCA (Strong Customer Authentication).
- Performance & Load Testing: Conduct stress testing to evaluate system behaviour under high transaction volumes (TPS - Transactions Per Second). Identify bottlenecks in authorization, settlement, and reconciliation processes.
- Automation & Tools: Develop and maintain automated test scripts (using tools like Postman, Selenium, JMeter, or Karate). Work with CI/CD pipelines for regression testing.
- Defect Management: Log, track, and prioritize bugs using JIRA, Bugzilla, or similar tools. Collaborate with developers, product managers, and compliance teams for issue resolution.
- Documentation & Reporting: Maintain test documentation, including test cases, test data, and audit logs. Provide QA metrics and test summary reports to stakeholders.
MCS is seeking a meticulous and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.
Responsibilities
- Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
- Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
- Maintain detailed records of quality assessments, findings, and recommendations.
- Create and update quality documentation, including standard operating procedures.
- Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
- Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
- Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
- Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
- Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
- Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.
Qualifications:
- Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
- Proven experience in quality assurance or quality control, preferably in a similar industry.
- Strong analytical and problem-solving skills.
- Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
- Excellent communication skills.
- Attention to detail and a commitment to precision.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with quality management software and tools.
If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!
Skills Required -
- No handholding
- Logical thinking (scenario)
- API testing (POSTMAN)
- Database SQL (think of null & able to write join query)
- Why & when regression and different types of testing
- Able to write test case
- Web testing
- Development and Test Automation experience through Test Driven Development (TDD)
- Establishing and executing Automated testing strategy for mobile apps with Tools like Perfecto Mobile/Appium or Web Driver/Selenium, TestNG and continuous integration tools like Jenkins, Git, Stampede etc.
- Sound knowledge in JAVA is must have
- Experience in Mobile AppDev and Test management tool (JIRA, qTest) and
- Monitoring/Troubleshooting Tools Splunk, DynaTrace, SOAP UI
Education skills and experience
- 2+ of experience in producing test plans and creating test UI scripts/cases
- Good experience of the management of all or part of the Mobile AppDev and UI Test execution phase in projects
- Work in Agile methodology with TDD
- Experience in API and Database Automated Testing
- Hands on experience of iOS (Objective C/Swift) and Android (Kotlin) technologies
- Hands on experience in developing test artifacts and processes. Should have done test reporting with good clarity and no ambiguity
- Experienced working in an onshore/offshore environment with flexible and adaptable working style to work with aggressive project schedules
- Good communication and interpersonal skills
- Good working knowledge of Microsoft Office, Excel, PowerPoint.


