
About Us
Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.
Introduction:
We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.
Responsibilities:
In this role you will collaborate with the engineering team and shall be responsible for:
• Test new and existing features (units and integration) and report errors and failures
• Work collaboratively with the developing team to correct errors and participate in testing for product releases
• Gathering requirements
• Test automation and test methodology (ex: TDD or BDD)
• Expertise in Test case design and test case execution.
Qualifications:
• 2+ years of experience as a QA Manual Tester
• Experience in Manual testing dashboards and chatbots shall be a plus.
• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing
• Keen attention to detail
• Ability to solve complex problems
• Determination and tenacity to commit to the end when solving issues
• Defects triage and follow up on the defects fixes.
• Worked with the developers and the functional team
• Understanding of Business Logic
Time management
• Concise writing
• Flexibility
• Critical thinking skills
• Understanding of User Experience
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/ for more information

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Key Responsibilities:
- Design, execute, and maintain comprehensive manual test cases.
- Perform exploratory, functional, and regression testing across multiple releases.
- Identify, document, and track defects using bug tracking tools (e.g., JIRA).
- Collaborate closely with developers and product teams to ensure timely, high-quality releases.
- Prioritize testing tasks effectively in a fast-paced, dynamic environment.
Required Skills:
- Solid manual testing expertise with strong attention to detail.
- Experience in functional, regression, and exploratory testing.
- Proficiency with test management and bug tracking tools.
- Ability to create and execute test cases quickly without compromising depth.
- Strong adaptability to shifting priorities and tight deadlines.
Good to Have (Optional):
- Basic knowledge of automation frameworks (Selenium, Cypress, Playwright, etc.).
- Exposure to CI/CD pipelines and version control (Git, Jenkins, etc.).
Qualifications:
- 3–5 years of professional experience in software QA.
- Bachelor’s degree in Computer Science, Engineering, or related field (preferred).
JOB DETAILS:
- Job Title: QA Team Lead
- Industry: SAAS
- Experience: 8-10 years
- Working Days: 5 days/week
- Job Location: Surat
- CTC Range: Best in Industry
Required Skills: QA Process Setup & Strategy, Team Leadership & People Management, Manual Testing Expertise (SaaS Focused), QA Tools & Bug Tracking Proficiency
Criteria:
1. Must have 8–10 years of QA experience in B2B SaaS.
2. Must have 3–5 years of experience as a QA Lead or QA Manager (leading and managing a QA team).
3. Must have strong hands-on manual testing experience (UI/UX + API testing).
4. Must be able to set up QA processes from scratch for SaaS products.
5. Must be proficient in test planning, writing test cases, and managing full QA cycles.
6. Must have strong knowledge of regression, smoke, and sanity testing.
7. Must have experience using ClickUp, JIRA, or similar tools for test case and bug management.
Description
Profile Overview:
We are looking for a skilled and hands-on QA Team Lead to manage our Quality Assurance team and help improve the overall product quality. This role includes both leadership and practical testing responsibilities. The ideal candidate should be able to set up strong QA processes from scratch, guide the QA team, and ensure smooth and successful product releases. Experience in B2B SaaS, especially in the hospitality industry, will be a plus.
Roles & Responsibilities:
1) Quality Strategy & Process Setup
- Create and follow the best QA practices for our hospitality SaaS products.
- Set up manual and automation testing systems from the ground up.
- Manage the full QA process — from understanding requirements to testing and final sign-off before release.
2) Team Leadership & Management
- Lead and support the QA team members in their day-to-day work.
- Organize training to help the team improve their skills.
- Manage team workload and assign tasks effectively across different projects.
3) Testing & Execution
- Read product and technical documents to plan testing.
- Write detailed test plans, test cases, and checklists.
- Manage all testing stages including regression, smoke, and sanity tests.
- Verify fixes and issues after updates go live.
4) Tool & Workflow Management (ClickUp)
- Use ClickUp or similar tools to manage test cases, bugs, and team tasks.
- Define rules for bug severity and manage the bug tracking process.
5) Automation (Optional but Preferred)
- Automate repetitive tests like regression or smoke tests.
- Use tools such as Selenium, Cypress, or Playwright if possible.
6) Cross-Team Collaboration
- Work closely with Product Managers, Developers, and Support teams.
- Be the final checkpoint for product quality before release.
7) Reporting & Metrics
- Track QA performance — number of bugs, test coverage, and more.
- Share regular updates and reports with leadership.
Key Skills Needed:
- Experience leading QA teams and setting up QA processes.
- Strong knowledge of SaaS products and manual testing.
- Some experience with test automation tools is preferred.
- Comfortable using tools like ClickUp, JIRA, or similar.
- Good at problem-solving and attention to detail.
- Strong communication and teamwork skills.
Requirements:
- 8–10 years of overall QA experience in B2B SaaS companies.
- 3–5 years in a QA lead or manager role.
- Hands-on experience with manual testing, UI/UX testing, and API testing.
- Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).
- Experience using project management tools like ClickUp or JIRA.
- Good written and spoken communication skills.
• FULL TIME • Gurgaon •
Job Overview
A fantastic work opportunity for people exploring to make career in software testing
field. Be a part of a vibrant, rapidly growing tech enterprise with a great working
environment. Hop on, if designing data and keyword related framework tools is your
forte. Writing and executing test scripts is what you love working on. And, has a
strong working knowledge of SW Core Java, b driver tool and Junit/TestNG.
Responsibilities
Analyzing the requirements from clients
Arranging Test Environment to execute the test cases
Communicating with Test Manager
Reporting of bugs to developers so as to fix it
Report bugs and errors to development teams
Help troubleshoot issues
Test Cases for various testing processes
Review and analyze system specifications
Collaborate with QA Engineers to develop effective strategies and test
plans Summary Reports
Designing frame work tools
Essential Requirements
Basic knowledge of Selenium
Identify, diagnose, report and assist developers in resolving
defects and verifying bugs fixes.
Must have knowledge in Test NG for Report Making.
Candidate Should have experience in API Load testing
Execute test cases and analyze results
Evaluate product code according to specifications
Create logs to document testing phases and defects
Conduct post-release/ post-implementation testing
EducationalQualifications
B-Tech-IT/M-Tech -/MBA- IT/ BCA /MCA or any degree in the relevant field
EXPERIENCE: 2+ yrs
Purpose
All kids have extraordinary talent & creativity, and our mission in the world is to
help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality. We are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of
our products, company culture, hiring & design language and practices for the future to come.
Team
We are a team that is maniacally customer obsessed & building products that
consumers love.The plumber in chief, Subramanya Sharma (subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region.
He was also instrumental in taking Cleartrip global 8 countries) & create global
high quality products in an increasingly flat world.We want to recreate the magic and build the same customer obsession & product culture here.
Requirements:
*2-4 years of experience
*Ability to do stress testing + has knowledge of IT security (rate limiting, DDOS attacks etc)
*Proven Manual testing experience is a must.
*Good knowledge of Node.js and it's test platforms
*Automation exp will be a plus
* Should have experience in scripting (shell or python).
*Selenium experience and experience in managing CI/CD for code deployments is a plus
*Experience working with tools for version control (Git)
*Analytical and logical thinking with natural curiosity
*Excellent written and verbal communication skills
*Shows creativity and initiative to improve product test coverage and effectiveness
* Test current products and identifying deficiencies
* Suggest solutions to identified product problems
* Investigate product quality in order to make improvements to achieve better customer satisfaction.
• Responsible for the quality of product delivery to customers and ensure we put out certified releases to customers
• Be responsible for leading and managing the QA team
• To be able to establish a solid relationship with other team members to understand the vision, requirements, and priorities of our business partners
• Participate in product and feature design with developers, product managers, and business systems analysts
• Design, Develop and Execute test strategies, test scenarios and test plans for new components and help root-cause issues working with software development teams
• Understand requirements and review the Test Cases and all other documents created by the QA team
• Develop plans, schedules, metrics, data needs and scenarios for end to end integration testing including areas such as database impacts, software scenarios, or usability as well as environment set ups and build plans
• Maintaining and Reporting on important QA metrics periodically
• Implement tools and technologies consistent with scaling processes in growing companies including helping speed up regression cycles by identifying areas of automation opportunities
• Maintain complete traceability of issues all the way from roadmap to production environments
Desired Skills & Qualifications:
• A Minimum of a Bachelor’s degree in Computer Science or related software engineering discipline, or equivalent
• Ability to learn and adapt quickly; ability to motivate people, instil accountability and achieve results
• Possess good oral and written documentation skills and be able to interact with other team members to deliver with quality
• Be a self-starter with the ability to deliver on time with quality and also handle multiple tasks simultaneously
• Must have experience in performing quality assurance testing -functional, performance (load, stress, reliability) and regression
• Experience with Agile development methodology (e.g. Scrum)
• Passion for testing with the "break it" mentality
• Have Experience in SELENIUM(JAVA), JMeter and hands on experience on MySQL would be a plus
Job description -
- Review and analyze system specifications
- Collaborate with QA Engineers to develop effective strategies and test plans
- Execute test cases (manual) and analyze results
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Help troubleshoot issues
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
- Proven 3+ years of experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology
- Ability to document and troubleshoot errors
- Excellent communication skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong organizational skills.
- 3+ years demonstrated experience in the Testing Web & mobile applications.
- 1+ Years of experience in Js based Web application testing. (Like: Angular Js, Vue Js, react js)
- Create and maintain API-based automation test scripts using tools like J meter, SoapUI or Postman
- API Automation using Soap UI/Rest assured / Postman (Mandatory)
- Create and maintain API specific test plans
- Conducting Performance and Load tests on the API's and provide detailed report and analysis on metrics like Breakage point etc.
- Participate in creating and clarifying User Stories, and in planning Sprints.
- Maintaining all the testing artefacts in SharePoint.
- Updating test management tools (JIRA / Bugzilla etc) so that the current status of the project can be known at any time by stakeholders.
- Issue tracking, analysis and reporting.
- Excellent verbal and written communication skills.









