
About Us
Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.
Introduction:
We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.
Responsibilities:
In this role you will collaborate with the engineering team and shall be responsible for:
• Test new and existing features (units and integration) and report errors and failures
• Work collaboratively with the developing team to correct errors and participate in testing for product releases
• Gathering requirements
• Test automation and test methodology (ex: TDD or BDD)
• Expertise in Test case design and test case execution.
Qualifications:
• 2+ years of experience as a QA Manual Tester
• Experience in Manual testing dashboards and chatbots shall be a plus.
• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing
• Keen attention to detail
• Ability to solve complex problems
• Determination and tenacity to commit to the end when solving issues
• Defects triage and follow up on the defects fixes.
• Worked with the developers and the functional team
• Understanding of Business Logic
Time management
• Concise writing
• Flexibility
• Critical thinking skills
• Understanding of User Experience
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/ for more information

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Job Description – Senior QA Engineer (Banking & Financial Applications)Position
Job Title: Senior QA Engineer
Experience: 3+ Years
Employment Type: Full-Time
Department: Quality Assurance
Role Overview
We are seeking a highly skilled and proactive Senior QA Lead to take ownership of quality assurance across our banking and financial applications. The ideal candidate will be responsible for planning, managing, and executing end-to-end testing activities while leading a team of QA engineers.
This role requires a strong blend of technical expertise, leadership, client communication, and quality governance. The candidate will be expected to interact directly with customers and stakeholders, manage testing initiatives across multiple platforms, drive quality improvements, and lead the organization's transition from predominantly manual testing to scalable automation testing practices.
The successful candidate must possess excellent communication skills, strong analytical thinking, and the ability to confidently represent the QA function in both internal and client-facing discussions.
Key ResponsibilitiesQuality Assurance Leadership
- Own and manage the complete Software Testing Life Cycle (STLC).
- Define QA strategy, testing methodologies, standards, and best practices.
- Establish quality benchmarks and release readiness criteria.
- Ensure delivery of high-quality software across all products and releases.
- Drive continuous improvement initiatives within the QA function.
- Monitor product quality metrics and provide regular reporting to management.
Manual Testing & Quality Management
- Design, review, and execute detailed test plans, test scenarios, and test cases.
- Perform functional, regression, integration, system, exploratory, smoke, and user acceptance testing.
- Validate complex business workflows within banking and financial systems.
- Identify, document, track, and verify defects through closure.
- Ensure adequate test coverage across all business-critical features.
- Perform root cause analysis for production issues and quality incidents.
Test Automation Leadership
- Drive the organization's automation testing strategy.
- Identify manual testing areas suitable for automation.
- Build and maintain automation roadmaps and implementation plans.
- Work closely with engineering teams to improve automated test coverage.
- Establish automation frameworks, standards, and coding practices.
- Continuously improve automation efficiency and execution reliability.
- Measure and report automation coverage and effectiveness.
Team Leadership & Management
- Lead and mentor a team of QA engineers.
- Allocate work and monitor team performance and deliverables.
- Conduct test reviews and quality audits.
- Support team development through coaching and knowledge-sharing.
- Establish accountability and ownership within the QA team.
- Assist in hiring, onboarding, and training QA resources when required.
Client & Stakeholder Management
- Act as the primary QA representative in client interactions.
- Conduct customer calls, demonstrations, and quality review meetings.
- Communicate testing progress, risks, issues, and mitigation plans.
- Handle client concerns and escalations professionally and diplomatically.
- Collaborate closely with Product Managers, Business Analysts, Developers, DevOps teams, and senior leadership.
- Build strong stakeholder relationships through clear and effective communication.
Banking Domain Quality Assurance
- Validate banking, financial, and transaction-based workflows.
- Ensure accuracy of financial calculations, reconciliations, and transaction processing.
- Test security-sensitive and compliance-driven functionality.
- Verify integration with third-party financial systems, APIs, and services.
- Understand business-critical workflows and identify potential quality risks.
Required Technical SkillsTesting Expertise
- Strong experience in Manual Testing.
- Strong understanding of Software Testing Life Cycle (STLC).
- Strong understanding of Software Development Life Cycle (SDLC).
- Experience in Functional Testing.
- Regression Testing.
- Integration Testing.
- System Testing.
- User Acceptance Testing (UAT).
- Exploratory Testing.
- Smoke & Sanity Testing.
- Defect Lifecycle Management.
Automation Testing
Hands-on experience with one or more of:
- Selenium
- Playwright
- Cypress
- Appium
Experience with:
- Test automation framework design
- Automated regression suites
- Cross-browser testing
- Test execution pipelines
- Automation reporting and analysis
API Testing
- Postman
- REST APIs
- API Validation
- API Automation
- JSON/XML Validation
Database Testing
- SQL
- MySQL
- PostgreSQL
- Data Validation
- Query Analysis
Ability to:
- Write and execute SQL queries.
- Validate backend data against application workflows.
- Investigate data-related defects.
Frontend & Backend Understanding
The candidate should possess a good functional understanding of:
Frontend
- HTML
- CSS
- JavaScript fundamentals
- Browser Developer Tools
Backend
- API architecture
- Authentication mechanisms
- Database concepts
- Application logs and troubleshooting
- Client-server architecture
Tools & Platforms
Experience with:
- Jira
- Azure DevOps
- TestRail (preferred)
- Confluence
- Git
- CI/CD Pipelines
Exposure to:
- Jenkins
- GitHub Actions
- GitLab CI/CD
Required Soft SkillsCommunication
- Excellent verbal and written English communication.
- Ability to conduct client-facing meetings independently.
- Strong presentation and documentation skills.
- Ability to communicate technical and non-technical concepts clearly.
Leadership
- Team management and mentoring experience.
- Ownership-driven mindset.
- Ability to drive outcomes with minimal supervision.
- Strong decision-making capabilities.
Stakeholder Management
- Professional and diplomatic communication style.
- Strong customer relationship management skills.
- Ability to handle escalations and difficult conversations effectively.
- Experience coordinating across multiple teams and departments.
Personal Attributes
- Highly proactive and self-motivated.
- Strong analytical and critical thinking abilities.
- Detail-oriented with a quality-first mindset.
- Strong problem-solving capabilities.
- Ability to work in fast-paced environments.
- Excellent organizational and planning skills.
- Strong sense of accountability and ownership.
Preferred Qualifications
- Experience in Banking, FinTech, Payments, Lending, NBFC, or Financial Services domains.
- Experience working with enterprise-scale applications.
- Exposure to security and compliance testing.
- Experience in Agile/Scrum environments.
- ISTQB Certification (preferred).
- Experience driving QA transformation initiatives from manual testing to automation-first testing.
Key Success Indicators
The selected candidate will be expected to:
- Own and drive product quality across all releases.
- Lead and manage the QA team effectively.
- Improve automation coverage and reduce manual testing effort over time.
- Ensure smooth release cycles with minimal production defects.
- Build strong client relationships through professional communication.
- Proactively identify risks and drive timely resolutions.
- Establish a scalable and mature QA process across the organization.
Job Title: QA Engineer,
Experience: 2+ years
Location: Indore, M.P.
Role: Full-time
About the Role:
We are seeking a skilled QA Engineer responsible for designing and executing automated and manual tests to ensure the functionality, performance, and reliability of web and mobile applications. The QA Engineer will collaborate closely with development and cross-functional teams to maintain high-quality software throughout the development lifecycle.
Key Responsibilities:
- Review and analyze system specifications and requirements.
- Design, create, and execute test cases (manual and automated).
- Perform API testing and mobile application testing.
- Conduct performance testing, including load testing and cross-browser testing.
- Ensure comprehensive coverage of functional and non-functional testing.
- Evaluate product code against specifications to identify defects.
- Document testing phases, results, and defects through detailed logs.
- Report bugs and collaborate with development teams for resolution.
- Assist in troubleshooting and post-release/post-implementation testing.
- Create large datasets for performance and load testing.
- Gather performance testing requirements and develop test plans.
- Collaborate with testing and development teams to ensure product quality.
- Write and maintain documentation for automated testing processes, including test plans, procedures, and test cases.
Requirements:
- Proven experience as a QA Engineer or similar role.
- Strong knowledge of QA methodologies, project management, and Agile frameworks.
- Experience with regression testing and automated testing tools.
- Proficiency in API testing, mobile testing, and performance testing.
- Excellent analytical, problem-solving, and attention-to-detail skills.
- Strong communication skills and ability to work collaboratively.
Education & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
- Minimum of 2 years of experience working as a QA Engineer within a Scrum/Agile environment
We are hiring a Manual QA Tester for our travel Domain client to ensure the quality and reliability of our web and mobile travel applications.
The role involves creating and executing test cases, identifying bugs, and collaborating with developers to ensure seamless user experience.
Candidates should have 2–4 years of experience in manual testing, strong understanding of SDLC/STLC, and good attention to detail.
Experience in testing booking/payment flows or travel domain applications will be an added advantage.
📌 Job Title: Software Test Engineer (Manual Testing)
Company: Pentabay Softwares
Experience: 1 – 5 Years
Location: Anna Salai (Mount Road), Chennai
Employment Type: Full-time, Onsite
🔍 Job Description
Pentabay Softwares is looking for a Software Test Engineer (Manual Testing) with 1–5 years of hands-on experience to join our growing team. The ideal candidate should have strong knowledge of manual testing concepts, excellent attention to detail, and the ability to work closely with developers and product teams to ensure high-quality software delivery.
🧪 Roles & Responsibilities
- Understand project requirements, functional specifications, and business workflows
- Design, write, and execute test cases based on requirements
- Perform Manual Testing including:
- Functional Testing
- Regression Testing
- Smoke & Sanity Testing
- Integration Testing
- UAT Support
- Identify, log, track, and verify bugs using bug-tracking tools
- Collaborate with development teams to reproduce issues and validate fixes
- Prepare test reports, test summary documents, and defect metrics
- Participate in requirement reviews and provide testability feedback
- Ensure timely delivery of high-quality releases
🛠️ Required Skills
- Strong knowledge of Software Testing Life Cycle (STLC)
- Hands-on experience in Manual Testing
- Good understanding of SDLC models (Agile / Waterfall)
- Experience in writing test cases, test scenarios, and test plans
- Knowledge of defect life cycle
- Familiarity with bug tracking tools (JIRA or similar – added advantage)
- Basic understanding of SQL is a plus
- Good analytical and problem-solving skills
🎯 Candidate Requirements
- 1–5 years of relevant experience in Manual Testing
- Bachelor’s degree in Computer Science / IT or related field
- Good communication and documentation skills
- Ability to work independently and in a team environment
🌟 Why Join Pentabay Softwares?
- Work on real-time projects with growing technologies
- Collaborative and learning-driven work environment
- Opportunity to enhance skills and grow your career
Sent Resumes to: sandhiya.m at pentabay.com
About the Role
We are looking for a detail-oriented QA Tester to ensure the quality and reliability of our web and mobile applications. You will work closely with product and development teams to identify issues, improve processes, and deliver a seamless user experience.
Key Responsibilities
Understand project requirements and develop detailed test plans and test cases
Perform manual testing on web and mobile applications
Identify, report, and track bugs using tools such as Click Up
Execute functional, regression, integration, and system testing
Collaborate closely with developers to investigate and resolve defects
Validate fixes and perform re-testing to ensure issues are resolved
Participate in requirement reviews and provide actionable feedback
Maintain comprehensive documentation of test cases, test results, and defects
Requirements
0-2 years of experience in software testing or quality assurance
Strong understanding of QA methodologies, tools, and processes
Experience in manual testing of web and/or mobile applications
Familiarity with bug tracking tools (e.g., Click Up, Jira, etc.)
Good analytical and problem-solving skills
Strong attention to detail and communication skills
We are looking for a QA Tester to assess software quality through manual and automation testing. You will be responsible for finding and reporting bugs and glitches.
In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.
Ultimately, you will ensure that our products, applications, and systems work correctly.
Responsibilities
Review and analyze system specifications
Collaborate with QA Engineers to develop effective strategies and test plans
Execute test cases (manual or automated) and analyze results
Evaluate product code according to specifications
Create logs to document testing phases and defects
Report bugs and errors to development teams
Help troubleshoot issues
Conduct post-release/ post-implementation testing
Work with cross-functional teams to ensure quality throughout the software development lifecycle
Requirements
Proven experience as a Quality Assurance Tester of a minimum 4 years
Must have knowledge in API and Selenium Automation
Must have knowledge of SQL and Linux
Working knowledge of test management Excellent communication skills
Strong organizational skills
Base Criteria
Candidate should be comfortable with APP and UI Testing (Must)
Candidate should be able to write excellent Test cases (+ve and -ve)
Candidate should be good at logical implementations
Candidate should be good in Communication and work approach
Candidate should have a good solution-oriented approach
Candidate worked with a premium Institution or premium product/app will be a great plus
MCS is seeking a meticulous and detail-oriented QA Lead to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.
Responsibilities:
- Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
- Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
- Maintain detailed records of quality assessments, findings, and recommendations.
- Create and update quality documentation, including standard operating procedures.
- Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
- Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
- Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
- Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
- Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
- Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.
Qualifications:
- Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
- 5+ years experience in quality assurance or quality control, preferably in a similar industry.
- Prior Experience in a Lead role.
- Strong analytical and problem-solving skills.
- Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
- Excellent communication skills.
- Attention to detail and a commitment to precision.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with quality management software and tools.
If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!
- Managing the solving of problems concerning the test automation infrastructure
- Understand and maintain Test Automation Frameworks.
- Follow the coding standards and code walk through.
- Maintain Automation Standards and Processes documentation.
- Write automated test scripts under the direction of the Test Automation Lead.
- Ability to work independently on tasks / modules assigned related to automation
- Monitoring of and reporting on the progress of the test automation process
- Reporting on the quality of the test object
- Raise risks on time and provide alternate solutions to mitigate the risk
- Advice and support for the implementation of all types of tools
Best Opportunity for Experienced Professionals
Role/Position-Tester (Manual)
Job Title: Assistant Manager
Function:TS
Level: N/A
Reporting Relationship:Direct line reporting to Test Lead
Travel: N/A
Location: India
Target Companies: Companies with Technology + Business Processes
Target Roles: Manual Tester
Role Expectation?
He/ she should be a post-graduate or graduate with at least 4 years of professional experience in a variety of business environments with hands on
knowledge of web testing. Candidates must have excellent analytical skills, good knowledge of project life cycles and the ability to work in a team
environment. He/she should have below skills:
Producing clear and concise test results, both detailed and summary.
Working with other testers and development teams to ensure the spread of good practices and knowledge.
Superior attention to detail, problem-solving and organizational skills
Ability to work effectively with minimal supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure
Other duties as assigned
Skills Required
Good understanding of agile processes.
Identification / Review of test cases, test scenarios & test execution
Good understanding of testing web-based applications
Hands on experience in Data migration and interface testing
Defect Management Life Cycle.
Experience in Black box testing (System, System Integration & Regression testing concepts)
Experience in creating test plans & test design
Good communication, analytical and presentation skills, problem solving skills and learning attitude
Excellent verbal and written communication skills
Bachelor & degree in Computer Science or equivalent work experience
Knowledge of at least one tool like QC or JIRA or any other similar tool
Broad Job Profile
Writing and executing test cases.
Ability to work independently
Helping to ensure requirements have clear and concise acceptance criteria
Producing clear and concise test results, both detailed and summary.
Working with other testers and development teams to ensure the spread of good practices and knowledge.
Superior attention to detail, problem-solving and organizational skills
Ability to work effectively with minimal supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure
Other duties as assigned
Work hours and availability
• Core working hours are between UK time 8:30am and 5:30pm.
• Flexible to work in shifts to maintain overlap with UK working hours.
• Flexible in working outside of core business hours if needed (mostly during releases).
Notice Period - 15 days












