11+ Stakeholder communications Jobs in Bangalore (Bengaluru) | Stakeholder communications Job openings in Bangalore (Bengaluru)

Role and Responsibilities

1 The primary job of the incumbent is to detail and document all customer impacting processes.

2 He/ She shall also be the domain expert on credit card management system and be the interface for system enhancements as well as testing the functionalities prior to release of those enhancements into production

3  Document all customer impacting processes.

4 Discuss with all stakeholders to lay out the processes for the organisation.

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5  Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

6·Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

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7 Lead the UAT for Credit Card Management systems/ EUC systems.

8 Define and execute test cases for code and product changes pending implementation.

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9 Research transactional data to identify anomalies and facilitate process improvement efforts.

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10 Manage/ Control the overall process depository.

Qualifications and Education Requirements

 SKILLS required

·       Deep understanding of the Credit Card life cycle.

·       Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

·       2/3 years’ experience in a Credit Card Operations/ Service

·       Highly organized with strong communication, problem-solving, documentation, and presentation skills.

·       Bachelor’s degree preferred, but relevant years’ experience considered.

·       Experience with use case development and testing coordination.

·       Knowledge of process analysis and process efficiencies.

·       Proficiency in Microsoft Word and Excel.

Responsibilities :

• Design and develop user-friendly web interfaces using HTML, CSS, and JavaScript.
• Utilize modern frontend frameworks and libraries such as React, Angular, or Vue.js to build dynamic and responsive web applications.
• Develop and maintain server-side logic using programming languages such as Java, Python, Ruby, Node.js, or PHP.
• Build and manage APIs for seamless communication between the frontend and backend systems.
• Integrate third-party services and APIs to enhance application functionality.
• Implement CI/CD pipelines to automate testing, integration, and deployment processes.
• Monitor and optimize the performance of web applications to ensure a high-quality user experience.
• Stay up-to-date with emerging technologies and industry trends to continuously improve development processes and application performance.

Qualifications :

• Bachelors/master's in computer science or related subjects or hands-on experience demonstrating working understanding of software applications.
• Knowledge of building applications that can be deployed in a cloud environment or are cloud native applications.
• Strong expertise in building backend applications using Java/C#/Python with demonstrable experience in using frameworks such as Spring/Vertx/.Net/FastAPI.
• Deep understanding of enterprise design patterns, API development and integration and Test-Driven Development (TDD)
• Working knowledge in building applications that leverage databases such as PostgreSQL, MySQL, MongoDB, Neo4J or storage technologies such as AWS S3, Azure Blob Storage.
• Hands-on experience in building enterprise applications adhering to their needs of security and reliability.
• Hands-on experience building applications using one of the major cloud providers (AWS, Azure, GCP).
• Working knowledge of CI/CD tools for application integration and deployment.
• Working knowledge of using reliability tools to monitor the performance of the application.

Company Overview 

Adia Health revolutionizes clinical decision support by enhancing diagnostic accuracy and personalizing care. It modernizes the diagnostic process by automating optimal lab test selection and interpretation, utilizing a combination of expert medical insights, real-world data, and artificial intelligence. This approach not only streamlines the diagnostic journey but also ensures precise, individualized patient care by integrating comprehensive medical histories and collective platform knowledge. 

Position Overview 

We are seeking a talented and experienced Site Reliability Engineer/DevOps Engineer to join our dynamic team. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our infrastructure and applications. You will collaborate closely with development, operations, and product teams to automate processes, implement best practices, and improve system reliability. 

Key Responsibilities 

• Design, implement, and maintain highly available and scalable infrastructure solutions using modern DevOps practices. 
• Automate deployment, monitoring, and maintenance processes to streamline operations and increase efficiency. 
• Monitor system performance and troubleshoot issues, ensuring timely resolution to minimize downtime and impact on users. 
• Implement and manage CI/CD pipelines to automate software delivery and ensure code quality. 
• Manage and configure cloud-based infrastructure services to optimize performance and cost. 
• Collaborate with development teams to design and implement scalable, reliable, and secure applications. 
• Implement and maintain monitoring, logging, and alerting solutions to proactively identify and address potential issues. 
• Conduct periodic security assessments and implement appropriate measures to ensure the integrity and security of systems and data. 
• Continuously evaluate and implement new tools and technologies to improve efficiency, reliability, and scalability. 
• Participate in on-call rotation and respond to incidents promptly to ensure system uptime and availability. 

Qualifications 

• Bachelor's degree in Computer Science, Engineering, or related field 
• Proven experience (5+ years) as a Site Reliability Engineer, DevOps Engineer, or similar role 
• Strong understanding of cloud computing principles and experience with AWS 
• Experience of building and supporting complex CI/CD pipelines using Github 
• Experience of building and supporting infrastructure as a code using Terraform 
• Proficiency in scripting and automating tools 
• Solid understanding of networking concepts and protocols 
• Understanding of security best practices and experience implementing security controls in cloud environments 
• Knowing modern security requirements like SOC2, HIPAA, HITRUST will be a solid advantage. 

Responsibilities:

• Develop, in consultation with the Head of Marketing, quarterly marketing campaign calendar for assigned product line(s).
• Responsible for execution of the approved marketing calendar.
• Collect and report data on the efficacy of the different marketing campaigns.
• Work with partners (visual designer, content writer, etc.) to develop the required collateral.
• Investigate, evaluate and propose unexplored channels to increase the reach and efficiency of the marketing efforts.
• Occasionally, represent the company at on-ground or digital events - trade shows, conferences, etc.

Prior experience:

• Current 2-3 years as a full time marketer (not as a sales or pre sales or telesales professional who developed some collateral). Overall professional experience, ideally, up to 5 years.
• Exposure to social media advertising is necessary; specifically, hands-on experience of having set up, tracked and optimized LinkedIn campaigns.
• Should/could have worked either for a product principal or an advertising agency.
• B2B marketing experience is a definite plus. 

Skills/Other Requirements

• Native-level verbal and written English language proficiency.
• Willingness to regularly, if not daily, work from the Bangalore office

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

▪ Identifies business opportunities by identifying prospects.

▪ Sells products by establishing contact and developing relationships with prospects. 

▪ Recommends solutions to issues in constructive ways.

▪ Outbound calling on data collected through lead generation activities / secondary data sources. 

▪ Conducts daily follow-ups on older leads and work on new leads.

▪ Maintains quality service by establishing and enforcing organization standards. 

▪ Is energetic, well-spoken, and eager to close sales deals and generate revenue for the organization.

• Working with the conference production team to develop an understanding of the event programme.
• Researching attendees and generating sales leads.
• Cold calling and selling to a list of prospective event attendees.
• Engaging with clients on the phone and developing lasting relationships.
• Daily management and maintenance of sales records, ensuring they are kept up to date with attendees and details.
• Working with the team to convert inbound sales enquiries into leads.
• Achieving monthly and overall revenue targets.
• Making a high number of calls to meet daily KPIs, to be set by management.
• Supporting delegates through the registration process.
• Experience in International voice process in sales will be an added advantage.

Gobillion is a YCombinator backed IIM-NIT alumni co-founded social commerce startup headquartered in San Francisco, USA with offices in New Delhi, Bangalore and Guwahati. We are bringing e-commerce 2.0 to the next 400 million online customers across India, through a community and social driven approach. Our co-founding has diversified experience with prestigious organizations including McKinsey & Company, Deloitte US, EY, Adobe and SAP Labs.

Gobillion has been rapidly scaling and is backed by some of the world’s most prestigious investors from US, Europe, SE Asia and India including - YCombinator, Justin Mateen (Founder - Tinder), Pioneer Fund, Soma Capital, Venture Souq, Goodwater Capital, LetsVenture, Vikalp Sahni (Co-Founder- Gobibibo) amongst others.

We have been selected for and globally validated by the world’s leading investors/accelerators including YCombinator, Founder Institute Silicon Valley, NASSCOM 10000 Startups - India and Assam Startup. We have been named as the Top 10 Global startup for YCombinator S21 by Alex Mitchell.

Summary of role:

As a Developer, you will be working alongside our product team in the conceptualization, design and development of app and frontend components. You will be doing the following on the job

• Write clean, manageable code and maintain proper documentation
• Reviewing application requirements and interface designs.
• Developing and implementing highly-responsive user interface components using Android material design concepts
• Writing application interface codes using Java, Android
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.

Why Join Us?

• You will have a chance to be a leader and have the responsibility to scale Gobillon across India's most fast growing cities
• The opportunity to join one of India’s fastest growing companies at an early stage - We are giving our early team members to benefit from a strong ESOP pool and be part of our growth journey
• Joining an amazing team of Gobillion rockstars from colleges like IIMs, IITs, NITs etc. and from organizations including McKinsey & Company, Deloitte US, EY, Adobe, SAP Labs, Urban Company, Udaan, Amazon, Delivery, Ninjacart, Accenture etc.
• Wear the Gobillion badge with pride - We are looking for owners with a founder’s mindset - not just employees. If you are passionate about our mission about making e-commerce social for the next 400M customers in India and serve as culture carriers - we are the right place for you!

Key Responsibilities of this Role:

• At least three years of production level experience in working with native Android using Kotlin, Java
• Bachelors in Computer Science (or equivalent work experience) is preferred
• Understanding of key design principles.
• At least one Android app developed by you must be live
• Experience with responsive and adaptive design.
• In-depth knowledge and passion for Java, Kotlin, CSS, HTML, OOPs and front-end languages
• If you have worked on an app (on Android) used by 100K+ users, you will be preferred.

• Working closely with the external auditors to achieve common goals
• Conducting Enabling Service Audit (HR, Admin, IT) once in 6 months for the verification of ISMS & QMS Standards
• Performing ISMS and Internal Audit
• Being part of the external Audits (ISMS, QMS & CMMI)
• Managing of implementation of ISMS

Desired Candidate Profile

• Strong communication and team building skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner
• Experience in ISO27001, Internal Audits, CMMI    

What we are looking for?

• At least 3 years of experience of development on full-stack applications
• Experience with usage of NoSQL databases like MongoDB
• Familiarity with SQL and RDBMS Systems
• Experience in creating applications with NodeJS and MERN stack
• Experience with developing frontend interfaces using React framework
• Experience in creating responsive frontend applications
• Able to use versioning systems like Github or Gitlab
• Understanding of basic tools provided by AWS and their configuration
• Understanding of Unix bases operating systems, ability to configure them for optimum usage
• Experience in basic command-line utilities and shell scripting language
• Understanding of rest API implementation
• Ability to script quickly with Python for writing ad hoc jobs

What you will be working on?

• Leading a team of engineers
• Working on creating performant and fault-tolerant systems which are scalable
• Design, build and maintain high performance, reusable, and reliable Typescript code
• Effectively work with product to gather requirements, gain a deep understanding of use cases and business needs, and translate into design and implementation.
• Maintain code integrity and organization.
• Manage basic DevOps related to CI/CD
• Creating secure systems
• Lead other junior developers
• Define optimal and minimal architecture to achieve product requirements