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Role and Responsibilities
1 The primary job of the incumbent is to detail and document all customer impacting processes.
2 He/ She shall also be the domain expert on credit card management system and be the interface for system enhancements as well as testing the functionalities prior to release of those enhancements into production
3 Document all customer impacting processes.
4 Discuss with all stakeholders to lay out the processes for the organisation.
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5 Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.
6·Business Analysis for enhancements to the Credit Card Management System/ EUC systems.
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7 Lead the UAT for Credit Card Management systems/ EUC systems.
8 Define and execute test cases for code and product changes pending implementation.
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9 Research transactional data to identify anomalies and facilitate process improvement efforts.
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10 Manage/ Control the overall process depository.
Qualifications and Education Requirements
SKILLS required
· Deep understanding of the Credit Card life cycle.
· Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )
· 2/3 years’ experience in a Credit Card Operations/ Service
· Highly organized with strong communication, problem-solving, documentation, and presentation skills.
· Bachelor’s degree preferred, but relevant years’ experience considered.
· Experience with use case development and testing coordination.
· Knowledge of process analysis and process efficiencies.
· Proficiency in Microsoft Word and Excel.
3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
ROLE AND RESPONSIBILITIES
The primary job of the incumbent is to detail and document all customer-impacting processes.
He/ She shall also be the domain expert on the credit card management system and be the interface for system enhancements as well as testing the functionalities before the release of those enhancements into production.
● Document all customer-impacting processes. Discuss with all stakeholders to lay out the processes for the organisation.
● Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.
● Business Analysis for enhancements to the Credit Card Management System/ EUC systems.
● Lead the UAT for Credit Card Management systems/ EUC systems. Define and execute test cases for code and product changes pending implementation.
● Research transactional data to identify anomalies and facilitate process improvement efforts.
● Manage/ Control the overall process depository.
Qualifications and Education Requirements
SKILLS REQUIRED
● Deep understanding of the Credit Card life cycle.
● Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )
● 2/3 years’ experience in a Credit Card Operations/ Service
● Highly organized with strong communication, problem-solving, documentation, and presentation skills.
● Bachelor’s degree preferred, but relevant years’ experience considered.
● Experience with use case development and testing coordination.
Knowledge of process analysis and process efficiencies.
● Proficiency in Microsoft Word and Excel
Data AnalyticsResponsibilities:
- Lead implementation of companies in key partner institutes
- Own the entire process of onboarding a partner institute
- Define custom made' offerings for the parents of a particular institute
- Single point of contact between the company institute partnerships team, institute management and companies inside sales team
- Account management: Be responsible for anything and everything' in the partner institutes
- Be responsible for parent outreach in the institutes
- Strategize and execute plans for customer acquisition along with the management - events, referrals etc.
- P& L; owner of key accounts
- Take lead in selling and implementing companies full suite of financial and payment solutions in the partner institutes
- Lead the ideation, planning, and execution of these initiatives / projects while working directly with the founding team
- Own execution from strategy design and setup to pilot and eventual scale-up
- Work closely with different teams within the company (sales, marketing, strategy, and product) to execute the project
- Build and lead high-performing teams to scale these initiatives
Requirements:
- Degree from top tier colleges (IITs, IIMs, ISB, BITS etc. ) and 2-6 years of experience in project management, product development, growth, new initiatives at top startups
- Track record of out performance / over-achieving targets in previous work places
- Experience in leading initiatives and delivering results in a time-bound manner
- Prior experience in early stage startups or as a founder is a huge plus
- Prior exposure to B2C or understanding of financial services is a plus
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
- Networking with collection agencies
- Being responsible for Onboarding Internal Team
- Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
- Being responsible for agencies Productivity & Efficiency
- Meeting Collection benchmarks for a given portfolio
- Being responsible for P&L Accountability
- Being active in Franchise Building and Relationship Management
- Handling Client Portfolio, performance
- Managing Product Profitability
What you need to have:
- Any Graduation
- Young & dynamic leaders with 3+ years of experience in managing rural markets
- Rigour for numbers
- Proven record of managing a team of 10+ people
- Ability to handle & deliver in challenging environments.
Role and Responsibilities
- Voice of the customer - Understanding the voice of the customer to ensure that the platform/platform capabilities are delivered according to the expectations.
- Customer Success - Work closely with the Customer Success Team to ensure that timely delivery and issue resolution for the customers.
- Internal Stakeholder Manager - Work with the Development, QA, and DevOps to define the delivery plan and allocate tasks.
- Delivery of Platform/Platform Capabilities - Tracking, monitoring, and evaluation of the end to end technical delivery.
- Internal and External Communication - On-time and crisp communication with internal and external stakeholders.
- Documentation - Management and maintenance of the required documentation for the technical delivery.
- Reporting - Creating and sharing important data-driven reports to internal and external stakeholders.
- Team Management - Manage a team of product and business analysts.
Skills & Experience
1. Bachelors or Master degree in computer science.
2. Prior experience as a programmer is a must.
3. 3+ experience as a Technical Project Manager is required.
4. End to end understanding of cloud-based platform delivery.
5. Good understanding of the LAMP/MEAN/MERN stack.
6. Strong experience with the Agile Delivery Model is a must.
7. Understanding of AWS/Azure/GCP will be preferred.
8. Exposure to various Project Management tools is a must.
9. Experience in the BFSI industry will be a plus but it is not mandatory.
10. Excellent written and verbal communication skills are a must.
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