11+ Stakeholder communications Jobs in India

Role and Responsibilities

1 The primary job of the incumbent is to detail and document all customer impacting processes.

2 He/ She shall also be the domain expert on credit card management system and be the interface for system enhancements as well as testing the functionalities prior to release of those enhancements into production

3  Document all customer impacting processes.

4 Discuss with all stakeholders to lay out the processes for the organisation.

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5  Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

6·Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

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7 Lead the UAT for Credit Card Management systems/ EUC systems.

8 Define and execute test cases for code and product changes pending implementation.

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9 Research transactional data to identify anomalies and facilitate process improvement efforts.

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10 Manage/ Control the overall process depository.

Qualifications and Education Requirements

 SKILLS required

·       Deep understanding of the Credit Card life cycle.

·       Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

·       2/3 years’ experience in a Credit Card Operations/ Service

·       Highly organized with strong communication, problem-solving, documentation, and presentation skills.

·       Bachelor’s degree preferred, but relevant years’ experience considered.

·       Experience with use case development and testing coordination.

·       Knowledge of process analysis and process efficiencies.

·       Proficiency in Microsoft Word and Excel.

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

Samsan Technologies is hiring automotive professionals for Bangalore locations

We are looking for professional Linux/Bootloader Developers to execute complete Linux/Bootloader Development.

Experience: 4-8 Years

Develop Bootloaders for RISC-V boards

Enable Secure Boot for RISC-V system

Development of Firmware update functionality

Development of Linux BSP & Drivers Preferred requirements:

5+ years of experience in board bring-up, Bootloader development (uefi/edk2/SecureBoot)

Experience in RISC-V ISA is highly desirable.

Proficiency in C/C++

We are looking for a Prestashop/Full Stack Software Developer to be our primary source of development for our Prestashop-based e-commerce website. In addition to connecting external sources to our website using APIs, this role ensures all requirements and functionalities are met.

As part of the role, you will need proficient knowledge of PHP, .NET, SQL, and other web-based design/development techniques.

Key Responsibilities:
● Build the (under construction) PrestaShop site according to the requirements and mockups
provided.
● Customize e-commerce sites using CMS, HTML, and other technologies to suit.
● Build APIs to connect external platforms to PrestaShop's e-commerce platform.
● On the website, manage product lines using MySQL/SQL.
● Create virtual copies of data pulled from the server using AJAX/JSON.
● Scrape data from numerous websites to extract, transform and reuse the information.
● Develop client-based or web-based tools to automate or improve business processes.

Here's what we're looking for
● About 3-5 years of working experience building e-commerce websites in PrestaShop.
● A diploma, degree, or background in IT, engineering, or similar is preferred.
● Experience working and designing layouts with PrestaShop's Smarty templates.
● Solid PHP programming skills for backend development and troubleshooting.
● Must know how to efficiently code in ASP.Net, HTML, Javascript, CSS, jQuery
● Must know how to use effectively.NET-based restful web API.
● Good working experience with MySQL database and MySQL queries.
● Excellent PHP knowledge and basic Git knowledge would be an advantage
● Knowledge of module development and functionality enhancement
● Ability to work independently on strategic issues with clients and manage reasonably complex projects.
● Commercial & business awareness
We recognize that asking you to give 100% of yourself daily requires us to show you love.

PERKS: What can we offer you?
● Bi-Yearly performance audits and appraisals
● The flexibility of working hours and days
● Complimentary Health Insurance
● A plethora of industry exposure and self-growth opportunities

•  Worked on Angular 4 and above.

•  Develop, test, and deploy fast and scalable web apps
•  Designing and maintenance of fully functional large relational and
• non-relational databases
•  Server management and cloud-based infrastructure
•  Identification of application issues when deploying the apps
• App deployment on the cloud along with solving debugging issues
•  Coding architecture for frontend and backend
•  Collaboration with IT team, researchers, designers for designing robust apps and
• encouraging business goals
•  Creating features in apps that have a mobile responsive design
•  Testing applications and fixing bugs, along with security and data protection features
•  Establish code architecture decisions for supporting scalability and good features
•  Makes use of popular front-end frameworks like Bootstrap, LESS, etc and
• design UI components
•  Participation with developers for the creation of scalable RESTful APIs.
•  Conducting code reviews of peer developers.MUST HAVE:
•  Worked on Angular 4 and above.

Job Description

Embedded Software/Firmware Design and Development on OS/Non-OS based platform

Necessary system architecture development and implementation

Device, sensor and gateway selection and integration based on industry use case.

Development on Image Analytics and Cloud/Platform integration

Development or integration of Cloud/Platform communication protocol

Technical Documentation and Testing of the developed system

Desired Skills, Knowledge& Experience

B. Tech/M. Tech/MCA with 8-10 years of industry experience

Strong programming skills in C/C++ and Python development in Linux

Experience in device or sensor communication interfaces (wired/wireless, short range/long range).

Experience of microcontroller and microprocessor.

Knowledge of IoT gateway firmware development, container, and OS hardening.

Experience in device communication protocol, Edge computing and processing

Competent in application development for Image processing, transmission, and storage

Good understanding and of programming primitives, data structures, multi-threading and memory management techniques

Strong command over complex sensor and hardware control logic to work seamlessly with edge devices or gateway

Proactive and Self motivated

Strong verbal and written communication skill