11+ SonicWall Jobs in Hyderabad | SonicWall Job openings in Hyderabad

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.
• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
• Maintain high standards of customer service, addressing customer concerns and feedback.
• Monitor inventory levels, order stock, and manage product displays.
• Analyze sales data and prepare reports for senior management.
• Implement promotional activities and sales strategies to drive revenue.

As a Software Engineer (.Net Core), you will work on both the back-end and front-end of systems. This means you can develop fully fledged platforms (with databases, servers and clients) which don’t need other applications to function. This includes using a range of different technologies and languages (such as ASP.NET, ADO.NET, C#, ASP.NET MVC, HTML) to develop applications for both user experience and functionality.

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Responsibilities:

• Participating in the design and creation of scalable software

• Writing clean, functional code on the front-end and back-end

• Will be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment

• Design client-side and server-side architecture

• Build the front-end of applications through appealing visual design

• Manage existing applications

• Develop and manage well-functioning databases and applications

• Write effective APIs

• Troubleshoot, debug and upgrade software

• Build features and applications with a mobile responsive design

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Requirements:

• Bachelor’s Degree in Computers / IT

• Proven experience as a .NET Developer or at a similar role (ASP.NET, C#, VB.NET, ADO.NET)

• Should have a strong knowledge on SQL Server

• Strong knowledge on OOPS concepts

• Knowledge on debugging the code

• Experience in Angular will be strong plus

• Familiarity with common stacks

• Should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries

• Should be familiar with Agile methodologies

• Excellent communication and teamwork skills

• An analytical mind

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Location:

Work from office - Full-time - 5 Days Week

About SurveyHeart:

SurveyHeart is a versatile online platform designed to facilitate the creation and management

of surveys, quizzes, forms, polls, and questionnaires. Our user-friendly interface is accessible

via web browsers and dedicated mobile applications for both Android and iOS devices. We are

committed to fostering a collaborative and growth-oriented environment where fresh talent can

thrive.

Job Summary:

The Customer Support Executive at SurveyHeart plays a critical role in assisting users and

premium customers by resolving queries and ensuring a seamless experience across our Forms

and Quizzes platform. As the first point of contact, you’ll work cross-functionally with internal

teams to improve customer satisfaction and enhance the overall user experience.

What is expected of the Candidate

This is not a “script-based” role — you’ll be expected to:

● Deep understanding of how the product works — beyond surface-level.

● Act as a power user, problem-solver, and customer advocate.

● Communicate clearly with both users and tech teams.

● Own issues from start to finish — not just respond, but resolve.

Customer Support Roles and Responsibilities

First-Level Resolution Provider

● Rapidly triage incoming queries from various channels (email, chat, social, in-app),

identify intent, urgency, and route if needed.

● Resolve 90% of incoming queries independently using knowledge of the product,

standard processes, and documented SOPs, and update the internal referral

documents.

● Use Zoho Desk efficiently to tag, assign, escalate, or resolve tickets while ensuring that

every interaction is tracked with resolution detail and customer sentiment.

● Own and manage ticket lifecycle from intake to resolution for general product-related

queries, user account issues, configuration problems, and usability questions.

● Deliver exceptional customer education by guiding users to FAQs, video walkthroughs,

or providing contextual instructions.

● Use internal tools (Admin page, Logs or notes, Internal FAQs) to validate bugs or

complaints raised by users.

● Check for known issues using release notes to avoid duplicate escalations.

Cross-Team Collaboration

● Prepare concise and structured ticket escalations, including:

○ Error logs (if available)

○ Device/browser info

○ Screenshots/screen recordings

● Have an internal discussion with the Operations Manager, and if no solutions are found,

tag the Testing POC, Product Manager or Assistant Tech Lead with clear context.

● Follow up on unresolved issues, promptly follow up on the unresolved tickets, and

update the resolution status to Operations Manager.

Post-Escalation Support

● After an issue is resolved by the Tech or Product team:

○ Translate the resolution into customer-friendly language before responding.

○ Update the relevant internal documentation, such as FAQs ,SOPs, etc..

● Identify recurring technical issues and propose improvements to Operations Manager to

reduce ticket volume.

● When needed, coordinate across multiple internal stakeholders, ensuring both speed

and quality of resolution.

Customer Satisfaction & Feedback

● Aim for high CSAT (Customer Satisfaction) scores by delivering clear, empathetic, and

timely resolutions.

● Follow up with users after res in olving issues to ensure they’re fully satisfied and

confident using the product.

● Take feedback constructively — identify areas of improvement and continuously refine

your support approach.

● Encourage users to rate their experience and leave positive feedback when expectations

are exceeded.

Requirements

● Driven by a customer-first mindset, believing customer happiness is the key to success.

● Strong communication skills (written and verbal) in English and Hind is a must and any

other language will be an added advantage.

● 3 + years of experience in customer support or related roles, only from SaaS support.

● Familiarity with customer service tools (e.g., Zoho Desk).

● Basic understanding of software applications with the ability to learn new technologies

quickly.

● Detail-oriented with a proactive approach to problem-solving.

● Willingness to learn and adapt in a fast-paced environment.

● Experience in SaaS or tech customer support.

● Familiarity with payment gateways like Razorpay.

● Expert in Google Docs, Sheets, and Slides for documentation, data analysis, and

presentations.

Other Details

● Shift: Rotational shifts

● Working days: 5 days a week(weekends working)

● Salary: 3.50 LPA to 5.00 LPA

● Experience: Min 3 + years in Customer Support from a renowned SaaS company

(100% SaaS experience and no other industry)

● Location: Hyderabad, Hi-Tech City

● Education: Any Degree

For this role, the candidate needs to support AX implementations, providing end user support and developing functional skill levels of AX. The role holder will own the gathering requirements and defining these user stories in collaboration with other team members.

Responsibilities

1. Day-to-day management of the Microsoft Dynamics AX environment, investigating / troubleshooting / resolving any issues

2. Create measured improvements in ERP Operational Health

3. Develop new applications in DAX and maintain the integrity of the DAX System through design and development efforts

4. Configure the production AX environment

5. Perform business requirements analysis and design.

6. Perform gap/fit analysis between Axapta functionality and organizational requirements

7. Document functional requirements and software designs

8. Assist internal/external teams in developing more extensive DAX Knowledge. Also works with other IT staff to

solve business problems

9. Work with end users, management and support staff to identify areas where new applications will solve business problems

10. Additional duties as assigned

Candidate requirements

• Bachelor’s Degree is required, preferably in Business, Accounting, MIS, Information Technology, or related

field

• 6 years of relevant ERP experience with a strong understanding of Microsoft Dynamics AX (in addition to degree or years of previous experience), preferably with a Dynamics AX certification

• 4 years of Experience with installation/configuration base components of AX: user groups, security, connections to databases, etc.

• Advanced understanding of Microsoft Dynamics AX functionality (order management, procurement, inventory management, fulfillment, manufacturing, financials)

• Advanced knowledge of features, configuration and support of AX

• Advanced knowledge of related technologies: Microsoft SQL Server database, Exchange, .NET, SharePoint Services, BizTalk Server

• Advanced proficiency with AX technology stack & development methodology

• Advanced proficiency with planning and implementation of AX system tests to ensure that functionality, configuration and data are as expected

• Skilled proficiency documenting business issues (escalating for help as required

send your CV to anita at atgs dot co dot in

Its Hybrid , Might Involve night shifts

• 3+  years of hands-on experience in ERPNext Platform and Frappe Framework, Python, JavaScript and MySQL/MariaDB
• Strong knowledge of configuration and customisation of the ERPNext platform

Create and maintain database tables, views, indexes, and triggers.

Implement and maintain database code in the form of stored procedures, scripts, queries, views, triggers, etc.

Develop and maintain high-quality stored procedures.

Write low cost, high-quality database queries and code while maintaining data quality, privacy, and security

Profile databases, measure database performance and troubleshoot complex database issues, and IO bottlenecks.

Optimize database queries and ensure table locking/deadlocks happen in production.

Optimize large, complicated SQL statements & Stored Procedures.

Cost optimization of Amazon instances using databases.

Knowledge of database design principles, query optimization, index management, integrity checks, statistics and isolation levels

Knowledge of message queuing, indexing, and high-performance data concept

Knowledge of JSON and PostgreSQL support for JSON.

Good Grasp of ETL concepts

Work with front-end developers to define simple yet powerful APIs

Work with DBAs to ensure the efficiency of database code, integrity of data structures and quality of data content.

Coordinate with product managers and leadership teams to build effective database objects

Excellent verbal and written communication skills

Good attitude towards work and flexibility

Ability and willingness to handle multiple tasks in a fast-paced environment

Ability to evaluate alternative solutions and/or workarounds

Responsibilities:

• Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
• Tackle the challenges that occur from having your code running on different merchant websites.
• Ensure the technical feasibility of UI/UX designs.
• Optimise applications for maximum speed and scalability.
• Collaborate with other team members and stakeholders.
• Move fast.

Requirements:

• 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
• At least one year experience with Angular.
• Experience writing good JavaScript code from scratch.
• Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
• An eye for detail and empathy for the customer.
• Experience building for mobile platforms.
• Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.

• Experience working at a fast-growth startup.
• Experience upgrading angular.