Tekla

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.

We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.

Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point

It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

• Experience on using Mendix Developer Studio for designing and developing Web-based
  applications
  Knowledge of web services
  Knowledge of export & importing data
  Knowledge of debugging the web services & microflows
  Understanding Data models and SQL Query Building
  Build applications using Schema Domain Entity Design, User Interface Development for
  Desktop, Tablet and Mobile devices
  Knowledge of building Microflows and Nanoflows and using Containers
  Understanding Data models and SQL Query Building
  Strong customer intrfacing and conflict resolution skills

Operates in over 25 countries across six continents and is part of Publicis Media, one of four solution hubs within Publicis Groupe, which is present in over 100 countries and employs nearly 80,000 professionals.

We  believe there are better ways for brands to connect with people. And we’re on a mission to guide brands to better connections -- across consumers, channels and partners. These are just some of the services we offer our clients in our quest to deliver ambitious outcomes.

Skills Required:

• Servlet and JSP development
• CSS, JavaScript, HTML
• AJAX, jQuery, EXTJS
• OSGi/FELIX
• Web services creation and consumption
• CMS development experience
• Java Content Repository (JCR)/CRX
• Eclipse IDE
• Maven
• SVN
• Jenkins
• Artifactory
• Apache Sling
• Lucene
• Tomcat/JBoss
• Apache Web Server

• Implement defined user interfaces and experiences based on technical specifications
• Reviews and develops requirements, generate designs, provides rough order of magnitude estimates, implements, and performs unit testing
• Collaborate with our team of educational application designers, graphic artists, backend systems engineers, QA, and operational teams to ensure the timely delivery of high-value educational software products
• Demonstrates strong communication and interpersonal skills to negotiate different perspectives and goals
• Holds themselves to a high standard of quality and works with the broader team to ensure that the products meet those standards
• Works independently on multiple projects at one time, balancing needs, and deadlines
• Troubleshoot problems of a complex nature
• Supports systems that he/she has, and has not implemented
• Keeps informed of technical advances. Proposes changes based on newer technology

Required Skills and Abilities:

• Minimum of four years of software engineering experience
• Minimum of three years of software engineering experience building multi-tier enterprise applications
• Demonstrated track record of designing, developing, and delivering single page, web-based applications based on Angular.io or other similar JS libraries
• Bachelor’s degree in a technical discipline or relevant work experience
• Experience with CI/CD tools like Jenkins, Git, and Nexus
• Excellent interpersonal and communication skills

We are hiring interns for the product growth role. This is an extensive research project and would require a hustler's attitude and out of the box thinking without much hand-holding. 

Roles and responsibilities: 

- Researching community sign-up questions for various community types

- Researching engagement techniques used by community managers in their respective communities. 

- Researching platforms or standalone communities in peer-to-peer learning/upskilling space

- Working with the product team and ideating growth hacks to better the user onboarding and engagement on the LikeMinds platform. 

The duration of the internship will be a minimum of 2 months and interns will be required to work from home 6 days a week. 

Additional Perks:

1. Letter of recommendation
2. A full-time job offer to exceptional students.
3. Fixed and variable stipend up to Rs 10,000/month based on your performance
4. Networking opportunities across domains