Gold Loan Relationship Officer

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

About the Role:

We are seeking a highly skilled and motivated individual to join our development team. The ideal candidate will have extensive experience with Node.js, AWS, and MongoDB, and a strong pro-activeness and ownership mindset.

Technical Expertise:

• Architect, design, and develop scalable and efficient backend services using Node.js (Nest.js).
• Design and manage cloud-based infrastructure on AWS, including EC2, ECS, RDS, Lambda, and other services.
• Work with MongoDB to design, implement, and maintain high-performance database solutions.
• Leverage Kafka, Docker and serverless technologies like SST to streamline deployments and infrastructure management.
• Optimize application performance and scalability across the stack.
• Ensure security and compliance standards are met across all development and deployment processes.

Bonus Points:

• Experience with other backend languages like Python and worked on Agentic AI
• Security knowledge and best practices.

Job Title: Senior Android Developer (Java/Kotlin)

Experience: 8–15 Years

Job Summary

We are seeking a highly skilled Senior Android Developer with extensive experience in building robust, scalable, and high-performance mobile applications. The ideal candidate will have deep expertise in Android development using Java and Kotlin, strong problem-solving abilities, and a passion for delivering high-quality user experiences.

Key Responsibilities

• Design, develop, and maintain advanced Android applications for mobile devices.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Integrate mobile applications with backend systems using RESTful APIs.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and fix bugs, optimize performance, and improve application scalability.
• Write clean, maintainable, and efficient code following best practices.
• Participate in code reviews and mentor junior developers.
• Stay updated with the latest trends and technologies in Android development.

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 8+ years of experience in Android development using Java and Kotlin.
• Minimum 4 years of hands-on experience with Kotlin.

Technical Skills

• Strong understanding of the Android platform and Android SDK across multiple OS versions.
• Proficiency in consuming RESTful web services and API integration.
• Solid knowledge of Android UI/UX principles, design patterns, and best practices.
• Experience with popular Android libraries and open-source frameworks.
• Hands-on experience with build tools such as Gradle or Maven.

Testing & Quality Assurance

• Experience with testing frameworks such as JUnit, Espresso, or Robolectric.
• Familiarity with Test-Driven Development (TDD) or Behavior-Driven Development (BDD).
• Experience testing across multiple devices, screen sizes, and configurations.
• Understanding of CI/CD pipelines, automation, and static code analysis.

Performance & Optimization

• Experience in handling local data storage solutions.
• Strong understanding of multithreading and performance tuning.
• Ability to optimize applications for maximum speed and scalability.

Tools & Technologies

• Version control systems such as Git.
• Experience with Azure DevOps or similar lifecycle management tools.
• Knowledge of continuous integration and continuous delivery practices.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to work effectively in distributed/global teams.
• Self-motivated and proactive with a strong learning mindset.
• Comfortable in fast-paced and dynamic environments.

Role: Senior Platform Engineer (GCP Cloud)

Experience Level: 3 to 6 Years

Work location: Mumbai

Mode : Hybrid

Role & Responsibilities:

• Build automation software for cloud platforms and applications
• Drive Infrastructure as Code (IaC) adoption
• Design self-service, self-healing monitoring and alerting tools
• Automate CI/CD pipelines (Git, Jenkins, SonarQube, Docker)
• Build Kubernetes container platforms
• Introduce new cloud technologies for business innovation

Requirements:

• Hands-on experience with GCP Cloud
• Knowledge of cloud services (compute, storage, network, messaging)
• IaC tools experience (Terraform/CloudFormation)
• SQL & NoSQL databases (Postgres, Cassandra)
• Automation tools (Puppet/Chef/Ansible)
• Strong Linux administration skills
• Programming: Bash/Python/Java/Scala
• CI/CD pipeline expertise (Jenkins, Git, Maven)
• Multi-region deployment experience
• Agile/Scrum/DevOps methodology

ROLES AND RESPONSIBILITIES

Essential Functions:

• Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
• Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
• Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
• Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
• Build Rapport with clients and manage those effectively, high end consulting touch would be required
• Manage escalations, variations, complexities in projects effectively.
• Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
• Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
• Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.

REQUIREMENTS AND QUALIFICATIONS

Education:

• Bachelor's or Master’s Degree (preferably from a top reputed university) 
• Strong presentation and facilitation skills with small and large groups
• Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those

Experience:

• Overall 8+  years of professional services experience with extensive experience in customer facing  roles and involved in requirements gathering, gap analysis, feasibility study etc.
• Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
• Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
• Experience in leading and mentoring people as part of the project life cycle.
• Experience in following the established processes/standards/templates to achieve successful results.
• Experience with Invoice-to-Cash related business process is desirable

Critical Knowledge, Skills, and Abilities Requirements:

• Excellent communication and presentation skills
• Team management and collaboration skills
• Strong organizational skills and detail oriented
• Ability to negotiate with stakeholders and have challenging discussions
• Proven problem solving, risk mitigation and analytical skills
• Excellent team and interpersonal skills
• Strong ownership to drive the projects from start to finish with maximum client delight

Overview of the Job:

We are looking for developers who are passionate about working in a highly entrepreneurial setup

developing products for enterprise clients and vendors in the Supply chain finance paradigm.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, develop and build products that deliver the company’s vision and strategy.

Overview of the Function:

The incumbent will work closely with the engineering leads and engineering managers along

with the product team on deploying and testing existing and potential products.

The Product and Engineering team conceptualizes designing, develop and customize

products.

Reporting to:

The incumbent will be working closely with the Engineering Lead.

Best things about the job:

• Working in a highly entrepreneurial setup with a visionary team passionate to help scale new

heights of business success.

• Exposure to exploring limitless possibilities and ideas no matter how impossible they may

seem today.

Your Role:

• Manage design projects across the entire product lifecycle and multiple product launches

• Prioritizing and articulate product and product features, and working cross-functionally with

engineers, product manager and Design Team to bring these products and features to reality

• Hands-on with design and challenges in interfaces

• Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect

attention to detail, and when to make low-fi sketches and prototypes.

• Making things happen execute good ideas that come from team, and make sure that the

whole team is doing its best work.

• Comfortable in working for interface designing

Skill Set:

• Expert Knowledge on Angluar Framework (8 and above)

• Hands On expertise on HTMS , CSS and JS.

What you need to have:

• 2+ years experience as a Brand Manager / Category Manager / Marketing Manager or similar experience in a startup also works
• Sales/P&L Management - Any experience in managing top line sales and responsible for achieving top-line numbers
• Marketing - Has managed marketing strategy; worked with cross-functional teams to execute marketing campaigns 
• ECommerce experience - Should have a fair understanding of online/digital sales and marketing - Familiar with managing digital campaigns and online customer journey   
• Strong growth trajectory    

• Summary:

  The Business Development Executive is responsible for generating leads, advancing the sales process, closing new business, and achieving/assisting in the achievement of opportunity-based sales quotas. The Business Development Executive will conduct research to identify leads and reach business targets through telephone, email, and in person. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

  Job Duties:

  • Cold­call prospects that are generated by external sources of lead.
  • Develop sales opportunities by researching and identifying potential accounts.
  • Identify decision-makers within targeted leads to begin the sales process.
  • Penetrate all targeted accounts and radiate sales from within the client base.
  • Collaborate with appropriate team members to determine necessary strategic sales

  approaches

  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects.
  • Ensure follow­up by passing leads to appropriate team members with calls­to­action, dates,

  complete profile information, sources, etc.

  • Set up and deliver sales presentations, product/service demonstrations, and other sales

  actions

  • Assist in creating RFP responses to potential clients.
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow­up calls to existing clients via telephone and email cross­sell and

  up­sell.

  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and
  • prepare sales order forms and/or reports.
  • Enter new customer data and update changes to existing accounts in the corporate database.
  • Attend periodic sales training where applicable.
  • Appropriately communicate brand identity and corporate position.
  • Hands-on with CRM ( eg; Hubspot, Zoho)
  • Managing the meetings on Zoom, Microsoft Teams
  • Hands-on with the email campaigns & sales tools.
  • Public Cloud and Analytics sales background

   

   

  Requirements:

  • University or college degree in Communications, Marketing, or an acceptable combination of

  education and experience.

  • Five years of direct work experience in a sales or telesales capacity.
  • Best to have - Microsoft Azure & Big Data – AI Offerings
  • Demonstrated ability to convert prospects, close deals, and achieve sales quotas
  • Solid experience in opportunity qualification, pre­call planning, call control, account

  development, and time management.

  • Success in qualifying opportunities involving multiple key decision-makers.
  • Strong knowledge of sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Experience with customer relationship management software.

  Working Conditions:

  • Some travel may be required
  • Ability to attend and conduct the presentation