11+ Service desk Jobs in Bangalore (Bengaluru) | Service desk Job openings in Bangalore (Bengaluru)

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

Job Title : GxP Manual Functional Tester

Experience Required : 5.5 to 7 years

Work Mode : Hybrid

Location : PAN India (excluding Salem, Coimbatore, and Gandhinagar)

Notice Period : Immediate joiners preferred

Job Description :

We are looking for a skilled GxP Manual Functional Tester with strong experience in manual testing within GxP-compliant environments.

The ideal candidate will have a solid understanding of the software testing lifecycle and hands-on experience in Functional, FIT, and UAT testing. You will work closely with cross-functional teams, including business, development, and regulatory stakeholders, in an Agile setup.

Mandatory Skills : Manual Testing, GxP Compliance, STLC, FIT & UAT Test Design, Agile Testing, Jira, Defect Management, and Test Documentation.

Key Responsibilities :

• Perform manual testing in GxP-regulated environments ensuring compliance with regulatory standards.
• Design and execute Functional Integration Testing (FIT) test cases.
• Prepare and perform User Acceptance Testing (UAT) test scenarios.
• Participate in Agile incremental testing cycles.
• Track, report, and manage defects using Jira or similar test management tools.
• Collaborate with development, QA, regulatory, and business teams to ensure effective communication and accurate documentation.
• Maintain detailed testing documentation and contribute to continuous test process improvements.

Required Skills :

• Minimum 4+ Years of experience in manual testing in GxP-compliant environments.
• Strong knowledge of STLC, SDLC, and Agile methodologies.
• Hands-on experience in FIT test case design and execution.
• Expertise in UAT test design and coordination.
• Experience with test management tools such as Jira.
• Excellent communication and documentation skills.
• Strong defect management capabilities.

Note :

• This is a hybrid role; candidates must be willing to work from a Capgemini office as required.
• Remote-only profiles will not be considered.
• Locations not accepted: Salem, Coimbatore, Gandhinagar.

• Good experience in Javabackend/J2EE, Eclipse, Javascript, XML, Data Structures, Database 
• Should have good experience working in Springboot.
• Good experience in JSON / RESTful API / Web Services.
• Experience with Design Patterns.
• Experience in AWS and Queuing systems is an advantage
• Basic estimation experience
• Self starter and quick learner
• Should be able to work in a growing environment that is very dynamic and challenging
• Good oral and written communication skills
• Highly self motivated and directed
• Ability to work without a lot of supervision
• Experience in working in a team-oriented and collaborative environment.

Primary Responsibilities

• Design, architect and develop advanced software solutions in a cross functional Agile team supporting multiple projects and initiatives
• Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
• Collaborate on or lead development of technical design and specifications as required
• Code, test and document new applications as well as changes to existing system functionality and ensure successful completion
• Take on leadership roles as needed

Skills & Requirements

• Bachelor’s Degree required, preferably in Computer Science or related field
• 3+ years of software development experience using GoLang/Java programming language
• Experience with cloud technologies (AWS/Azure/GCP/Pivotal Cloud Foundry/any private cloud) and containerization is required
• AWS - experience in extensive use of AWS offerings like Redis, Kafka etc.
• Experience with a micro-services architecture is a plus
• Excellent communication, collaboration, reporting, analytical and problem-solving skills
• Experience with PostgreSQL or other Relational Databases
• Test-driven development mindset and a focus on quality, scalability, and performance
• Strong programming fundamentals and ability to produce high quality code
• Solid understanding of Agile (SCRUM) Development Process required

We are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js-based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Node.js Developer Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Node.js Developer Requirements:

• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

• Design and driving learning strategy and charter for company, inline with business priorities.
• Provide a responsive, effective and efficient centralized- Learning and Development (L&D) function within the newly established Centre of Excellence (CoE) providing a range of Learning and Development services across functions.
• Foster a culture of continuous-learning through various interventions, and providing access to curated, relevant content to the team.
• The incumbent will aggregate and support the delivery of the L&D strategy and the development of the L&D offerings across company
• Design and execute learning journeys for specific cohorts such as high potentials, leadership, any identified critical roles/functions
• Ownership of associated metrics and data for learning & development, and talent processes
• Working in close collaboration with internal and external stakeholders to deliver the learning needs of company.
•  
•