11+ Service desk Jobs in Bangalore (Bengaluru) | Service desk Job openings in Bangalore (Bengaluru)

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

Role: Customer Support – International Voice Process

Location: Bangalore

Requirements:

* Excellent communication skills (both verbal & written).

* No MTI (Mother Tongue Influence).

* Candidate must be stable in employment.

* Prior Tech Mahindra employees must be checked before shortlisting.

Salary Structure:

* 0 – 6 Months Experience: 3.1 LPA

 * Training: ₹20,000/month

 * Post Training (incl. variable pay): ₹22,000/month

* 7 – 12 Months Experience: 3.75 LPA

 * Training: ₹24,000/month

 * Post Training (incl. variable pay): ₹27,000/month

* 12 – 23 Months Experience: 4.10 – 4.22 LPA

 * Training: ₹27,000/month

 * Post Training (incl. variable pay): ₹30,000 – ₹31,000/mont

Responsibilities:

• Sell telecommunications products and services to both individuals and companies.
• Sell VoIP for corporate technology and communications systems.
• Build market position by locating, developing, defining, negotiating, and closing business relationships.
• Keep abreast of current technology trends.
• Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments.
• Leverage the CRM system to develop a prospecting and sales strategy that ensures high activity and effective closing ratios.
• Book and install new lines/circuits/bundles/services to meet established monthly quotas.
• Design customised, cost-effective solutions for the client.
• Manage a territory using technology, prioritisation, and time management skills.
• Submit pricing and pre-qualification requests reflecting the client's requirements.
• Maintain an updated database including all activities, partners, and opportunities with their current status.
• Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence.
• Own recruiting, objective setting, coaching, and performance monitoring of sales representatives.
• Present sales, revenue, and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements:

• Bachelor's degree in a related field with 1 to 3 years of experience (preferably from the Telecom domain) with exposure to working in the UAE, EGYPT, VIETNAM, and PHILIPPINES markets.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organisation.
• Proficiency in all Microsoft Office applications.
• Ability to work as part of a team.
• Strong analytical and problem-solving skills.
• Excellent administrative and organisational skills.
• Effective communication skills.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise.
• Excellent mentoring, coaching, and people management skills.
• Driving Licenceis good to have.

Hey there, creative whiz! 

We're on the lookout for a talented Junior Graphic Designer to add some visual magic to our team.

Here is what you will be doing 👇

• Will be responsible to design creatives for upcoming app events, collaterals, offline marketing, social media layouts
• Must be able to create a meaningful design keeping consistency across all designs as per brand guidelines.
• Would need to design creatives that denote functionality
• Be regularly updated on the latest design trends and share inputs on improving design tonality/ language for the brand
• Must assure timely delivery of all campaigns.
• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
• Coordinating with art services, web designers, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop, Illustrator, and After effects.
• Review final layouts and suggest improvements when necessary.
• Someone who understands Brand Identity, Branding
• Bonus Points if has an understanding of animation on Aftereffects / Can make small basic videos and GIFs

Qualifications

• Bachelor’s degree in graphic design or a related field.
• Minimum 1 year of experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with Adobe Photoshop, Illustrator, After-effects, and other relevant software.

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

We are a Business Process Management Solutions & Services Company based out of Bangalore, looking 

for dynamic and self-motivated Developer, to help grow our business by building products that pushes 

technology to new heights. Candidates should possess a sense of ownership and pride in his/her 

performance and its impact on the company’s success.

Deliverables

• Understand requirement through discussions with Business Analyst / Product owner/ Client, or by 

studying / analyzing the Functional Specification Document (FSD), and convert the requirements in 

to technical implementations using technical documentation and unit test cases

 Writing code (server side and client side) with Node JS, React JS and experience with any database 

like MSSQL/My SQL/Pg SQL/Oracle/Mongo DB

• Code technical implementations based on approved technical designs 

• Should have capacity to take control of entire project.

• Design database.

• Prepare technical documents, architecture, design etc.

Core Competencies

• A sense of ownership and pride in his/her performance and its impact on the company’s success

• Understanding of Software Development Life Cycle and Agile methodologies.

• Technical Skills to work with Reactjs, Redux, Nodejs, Javascript & any RDBMS.

• Expertise in Git, SVN.

• Knowledge about ORM.

• Should have sound knowledge of React JS and Node JS.

• Writing clean, readable, and easily maintainable code.

• Good oral and written communication skills.

• Other required soft skills to work in a team.

• Support team mates and enhance their capabilities.

Qualification

• Any bachelor degree

• 5+ years of relevant experience

Other Details

• 5 days working – Monday to Friday

• Office Time – 9 30am to 6 30pm

• Work Mode – Work from office

• Preferably looking for immediate joiners

Position Responsibilities:
1.     Design, implementation, and deployment of applications
2.     Expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
3.     Functionally decompose complex problems into simple, straight-forward solutions.
4.     Work extensively with cross-functional teams across.
5.     Work with the business team and project managers to convert functional requirements into detailed technical specifications.
6.     The ideal candidate will be a leader, builder, and operator. He/she should be able to operate in a very fast-paced environment where time to hit the market is supercritical.

Desired Candidate profile: 
1.     A Bachelor's/Master’s degree in Computer Science or equivalent combination of technical education from Elite College or institution and work experience.
2.     4+ years of Software Development experience.
3.     Excellent object-oriented design and coding skills (Java, C++ on a UNIX or Linux platform).
4.     Very strong software development background including design patterns, data structures, test-driven development.
5.     Ability to design and implement systems end to end on your own while maintaining highest coding standards.
6.     Excellent knowledge of design patterns and ability to reflect it in their code.
7.     Ability to lead projects and mentor junior engineers on the same.
8.     Mandatory work experience in skills sets: REST API, JDBC, RDBMS (PostgreSQL, MySQL)
9.     Solid Experience with distributed (multi-tiered) systems, algorithms, and relational databases.
10.  Software development experience in Servlet, JSP, Spring, AWS, S3, SQS, building web services and highly scalable applications or Google Cloud Suite.
11.  Excellent verbal and written communication skills.

Roles and Responsibilities

• PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Handle Team of developers
• Responsible for plugin development, theme integration.
• Responsible for handling a project independently.
• Developing requirements & planning documentation considering the WordPress framework.
• Customizing and publishing content using existing WordPress themes.
• Collaborate with the designing and programming team.
• Communicating with and managing multiple clients.
• Proactively review WordPress components, widgets, and plugins to keep all solutions at the cutting-edge and maintain security.
• Developing, maintaining and optimizing secure, reusable and scalable websites.
• Work closely with Project Managers and other members of the Development Team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
• Communicate to the Project Manager with efficiency and accuracy of any progress or delays Engage in outside-the-box thinking to provide high value-of-service to the clients.

Ideal skills and experience required

• 3+ years experience in PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Leadership quality to run the tech team on website on WordPress, UIs and technical efficiency towards improving and tracking the faults on daily basis and resolving abilities
• Projection towards campaigns from the technical (website) point of view
• Experience of at least 2 international projects.
• Ability to work in an Agile /SCRUM environment.
• Should have problem-solving, prioritizing tasks, and multi-tasking abilities
• Knowledge of consuming and creating Web Services is a plus.
• Good time-management skills.
• Great interpersonal and communication skills.
• Should possess strong knowledge of SEO, Secure sites, WordPress, Web Design
• Good knowledge of WordPress development and life cycle (theme hierarchy, plugins, etc.
• Strong understanding of PHP back-end development. Experience in front-end technologies like HTML5,CSS3,Bootstrap4,JavaScript,PHP.
• Basic Knowledge of Core PHP, MySQL Database.
• Experience in designing and developing responsive design websites.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.

Senior UI Developer, India

All about the role:

Technical UI in India in our Solutions Implementation team

will provide hands-on management for multiple simultaneous projects around UI

domain. This role is based out of Bangalore, India.

Key Accountabilities:

Managing project deliverables in line with the project plan

Providing status report to different stakeholders

Implement process improvement

Provide strong technical leadership and hands-on involvement with CSS3, HTML5, JQuery, PSD Conversion to HTML

Responsible for implementing best practices for project delivery

Manage a delivery team to ensure timely, accurate and high quality customer deliveries

Own all major and minor project releases for the Solutions Implementation team

Conduct peer-reviews and lead reviews and provide feedback

Advising on and co-ordinating team's technical activities

Identifying and owning architectural and other technically based risk, escalating as appropriate

Ensuring the non-functional requirements are achievable and subsequently met

Ensuring adherence to appropriate standards of technical best practice

Controlling the technical configuration of the solution

Managing technical aspects of the transition of the solution into live use

Resolving technical differences between technical team members

Desired Skills

Hands-on experience with CSS3, HTML5, JQuery, PSD Conversion to HTML and Wordpress

Experience in Responsive Web Design and Cross Browser Implementation

Leadership & Management

Imbibe and represent our culture, core values and ensure the behavior and feedback is cascaded through the organization

Provide feedback to the leadership team by demonstrating understanding of business, markets, and industry trends and needs

Education and Experience Requirements

Bachelor's degree in Engineering or relevant fields

5+ years of experience in a role of a UI developer at technology and product development teams

Experience of working in a global distributed development model

Track record of delivering high performance products

Domain - digital - E-commerce, marketing, social, mobile, UI (HTML5, CSS3, JavaScript, JQuery and Wordpress)