11+ Service desk Jobs in Bangalore (Bengaluru) | Service desk Job openings in Bangalore (Bengaluru)

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

• Developing models and business logic (e. g. transactions, payments, diet plan, search, etc).
• Architecting servers and services that enable new product features.
• Building out newly enabled product features.
• Monitoring system uptime and errors to drive us toward a high-performing and reliable product.
• Take ownership and understand the need for code quality, elegance, and robust infrastructure.
• Worked collaboratively on a software development team.
• Built scalable web applications.

Skills:

• Minimum 4 years of industry or open-source experience.
• Proficient in at least one OO language: Python(preferred)/Golang/Java.
• Writing high-performance, reliable and maintainable code.
• Good knowledge of database structures, theories, principles, and practices.
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda]

Senior Software Engineer Full stack/ Java track/ UI/ Android

Skills required: -

• Good design skills and exposure to multiple software architectures. -

• Strong understanding of OO/ knowledge of frameworks such as Spring/ Spring Boot/ design and good software development practices. -

• Strong core server-

• side technologies experience (Java) and/or having any of front end/UI skills (Angular, JS, HTML). Knowledge of Android is a huge plus. -

• Strong database skills including schema design. -

• Strong knowhow of data-structures and algorithms. -

• Experience with configuration management, testing, deployment. -

• Hands on development across technologies. -

• Exp- 4-6yrs . -

• Grad- B.E/ B.Tech (Computer Science/ Equivalent) from a premier institute.

Aternately: -

• Strong UI architecture and design skills and keen business sense. -

• Excellent front end/UI skills (JS, HTML, Angular, Flutter) and OR Android skills. -

• Good knowledge of nodeJS. -

• Good knowhow of server-side technologies, exposure to databases. -

• Good exposure to configuration management, testing, deployment. -

• Deep knowhow of data structures, algorithms. -

• Hands on development across technologies. -

• Exp- 4- 6 Yrs

• Grad - B.E/ B.Tech (Computer Science/ Equivalent) from a premier institute.

Role: Senior UI/UX Designer

Experience: 4+ Years

Location: Bangalore, India

Elocity is a clean tech start-up striving to make the world a better place through technology innovations. We are

building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by

working closely with the utilities, governments, and public.

Head quartered out of Canada, we are a team of highly specialised domain experts and problem solvers enabling

utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its

infrastructure needs to pave the way for electro mobility in future.

To know more visit https://elocitytech.com/

Job Description

Key Responsibilities:

1. Lead the design and development of user-centric and visually appealing user interfaces for our digital

products and platforms.

2. Collaborate closely with cross-functional teams including product managers, engineers, and

stakeholders to gather requirements and translate them into intuitive and elegant design solutions.

3. Create wireframes, prototypes, and user flows to effectively communicate design concepts and

interactions.

4. Conduct user research, usability testing, and gather feedback to iteratively enhance user experiences

and interface designs.

5. Stay updated with industry trends, best practices, and emerging design technologies to drive

continuous improvement and innovation.

6. Drive the UI/UX design process from concept to final implementation, ensuring consistency and a

seamless user journey across all touchpoints.

Qualifications:

1. Bachelor's degree in Design, Human-Computer Interaction, or a related field.

2. Proven experience of at least 5 years in UI/UX design with a strong portfolio showcasing your design

skills and innovative problem-solving abilities.

3. Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar.

4. Solid understanding of user-centered design principles and best practices.

5. Experience with responsive and adaptive design, and a deep understanding of mobile-first design

principles.

6. Excellent communication and collaboration skills with the ability to work effectively in cross-functional

teams.

7. Passion for creating exceptional user experiences that align with the company's mission and values.

Join us in shaping the future of electric mobility and contributing to a sustainable world. If you're a creative and experienced UI/UX designer looking to make a meaningful impact, we invite you to be part of our dynamic team.

Responsibilities:

· Responsible for Technology hiring across levels and manage a team of recruiters

· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.

· High end ownership of the deliverables.

· Focus on priorities, drive & deliver successfully.

· Maintain effective communication with the hiring managers and candidates.

· Build influential candidate relationships throughout the process.

· Follow and practice latest recruitment trends and strategies.

· Build and maintain network of potential candidates through proactive market research and networking.

· Proactively resolve bottle necks.

· Prepare and submit timely progress reports to various stakeholders.

· Involve in various initiatives for process improvement and talent branding

What are we looking for?

· Proven 7-10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc

· Ability to manage a team of recruiters and sourcers

· Expertise in stakeholder management and leading an entire unit of hiring independently

· Possess the ability to assess candidates against profiles and the culture

· Strong understanding about engineering and product requisitions

· Demonstrated ability to manage competing priorities and work under tight timelines

· Excellent communication and interpersonal skills

· Impeccable multitasking and organizational skills

· Always pushing the limits

· Excellent relationship building and analytical skills

· Knowledge of latest recruitment trends and practices

· Proven skills in attracting candidates through various social media channels

· Detailed oriented, organized, discrete and dedicated professional

• Strong experience in core Java programming.
• Good experience in Spring and Hibernate 
• Proficiency with JSF/third party JSF components framework
• Must have at least 2+ years exp. of Web application development with exp. in using any MVC framework
• Knowledge of OOP concepts, industry best practices, and design 
• Professional, precise communication skills
• Work experience writing Unit tests 
• Good understanding of web technology and enterprise-level applications 
• Work experience in applying the best practices of Web Application development
• Working experience in an Agile team especially with SCRUM
• Good to have experience in JavaScript frameworks
• Good to have experience in JSON, HTML5, CSS and XML

Following Skills will be an added advantage 

• Working experience of Prime-Faces
• Knowledge of Spring Web Flow

Behavioral Skill

• Should be self-motivated and a quick learner with a problem-solving mind-set
• Attention to detail and follow-through to achieve good quality and meet deadlines.
• Ability to work effectively in a team as well as in an individual environment
• Should have excellent written and verbal communication skills

• Writing scalable, robust,, testable, efficient, and easily maintainable code

• Translating software requirements into stable, working, high performance software

• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architectur

• Strong knowledge of Go programming language, paradigms, constructs, and idioms

• Knowledge of common Goroutine and channel patterns

• Experience with the full site of Go frameworks and tools, including:

  • Dependency management tools such as Godep, Sltr, etc.
  • Go’s templating language
  • Go’s code generation tools, such as Stringer
  • Popular Go web frameworks, such as Revel
  • Router packages, such as Gorilla Mux

• Ability to write clean and effective Godoc comments

• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Role- Software Development Engineer-2

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

• You write high quality, maintainable, and robust code, often in Java or C++ or C#
• You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
• Roles & Responsibilities
• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.

About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility