11+ Service desk Jobs in Bangalore (Bengaluru) | Service desk Job openings in Bangalore (Bengaluru)

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

What You will do:

● Play the role of Data Analyst / ML Engineer

● Collection, cleanup, exploration and visualization of data

● Perform statistical analysis on data and build ML models

● Implement ML models using some of the popular ML algorithms

● Use Excel to perform analytics on large amounts of data

● Understand, model and build to bring actionable business intelligence out of data that is available in different formats

● Work with data engineers to design, build, test and monitor data pipelines for ongoing business operations







Basic Qualifications:

● Experience: 4+ years.

● Hands-on development experience playing the role of Data Analyst and/or ML Engineer.

● Experience in working with excel for data analytics

● Experience with statistical modelling of large data sets

● Experience with ML models and ML algorithms

● Coding experience in Python







Nice to have Qualifications:

● Experience with wide variety of tools used in ML

● Experience with Deep learning







Benefits:

● Competitive salary.

● Hybrid work model.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including a top up insurance for COVID

Role- Sr Software Developer (Fullstack)

Location- Gurgaon/ Bangalore

Mode- Hybrid

Job Description: Sr Software Developer (Golang expertise) – 5+ years 

Role Summary:-

We are seeking an experienced Senior Engineer with strong expertise in Golang and cloud-based web applications. The ideal candidate will work across multiple backend services, contribute to architectural decisions, ensure quality through best practices, and collaborate effectively with cross-functional teams. 

Key Responsibilities:- 

• Design, develop, and maintain backend services using Golang. 

• Work across multiple Golang applications and microservices. 

• Have good understanding of internal enterprise services such as SSO, authorization, and user management. 

• Collaborate with cloud engineering teams to build and manage applications on AWS or Azure. 

• Follow and enforce backend development best practices including CI/CD, coding guidelines, and code reviews. 

• Use tools like SonarQube for static and dynamic code analysis. 

• Write high‑quality unit tests and maintain test coverage. 

• Document system designs, APIs, and technical workflows. 

• Mentor junior team members and contribute to overall team maturity.

Required Skills:-

• Strong, hands‑on experience with Golang across multiple real‑world projects.

• Good experience with dell cloud 

• Good understanding of cloud services (AWS or Azure) for web application development. 

• Knowledge of SSO, authorization services, and internal service integrations. 

• Excellent communication and collaboration skills. 

• Experience with CI/CD pipelines, coding standards, and automated testing. 

• Familiarity with code quality tools such as SonarQube. 

• Strong documentation skills. 

Good-to-Have Skills:-

• Knowledge of Python or JavaScript. 

• Understanding of frontend technologies (react.js). 

• Experience mentoring or guiding team members.

Note- We are looking out immediate joiners.

Web Developer

Job Description

• The web developer will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
• Candidate should have experience in GitHub, knowledge of DevOps is a plus
• Experienced in designing and implementing web portals, experience with DNN is a plus
• Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON
• Experience in Agile project management methodology
• Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
• The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow

Duties & Responsibilities:

• Understand how FTP server is setup for the site
• Understand business requirements to apply logic to integrate functionalities
• Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
• Understand system/site technical requirements and suggest enhancements if applicable
• Designing, coding, unit Testing, and integration with Database
• Handle site deployment
• Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.

Technical Expertise:

• ASP/ASP.NET/VB.NET/MVC/C#/SQL Server 2012+
• HTML, Javascript, Jquery, CSS, Bootstrap
• GitHub/DevOps, Azure
• Web API/ Web Services, Email Services

Skills and Abilities:

• Be able to work with diverse global teams and in an individual contributor role as needed
• Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
• Strong task management skills including time management, and ability to manage multiple projects simultaneously
• Flexibility required to attend late evening meetings with global team members
• Attention to detail and delivering quality projects and knowledge assets

Backend Developer

About the Role:

We’re looking for a skilled Backend Developer (2–6 years of experience) who can design and build scalable backend systems, ensure high-performance APIs, and contribute to the technology powering a fast-growing jewelry platform. You’ll work closely with product and frontend teams to deliver robust, scalable, and reliable solutions.

Key Responsibilities:

• Design, build, and maintain scalable backend services and APIs.
• Write clean, secure, and well-documented backend code.
• Work with relational databases, ensuring optimized queries and data integrity.
• Collaborate with frontend engineers and product managers to deliver end-to-end features.
• Debug, troubleshoot, and optimize backend systems for performance and reliability.
• Contribute to architectural discussions and technology choices as the platform scales.

Requirements:

• 3–5 years of professional experience as a Backend Developer.
• Strong proficiency in Python with frameworks like Django, FastAPI, or Flask.
• Solid understanding of relational databases, schema design, and query optimization.
• Experience building and consuming REST or GraphQL APIs.
• Knowledge of version control (Git).
• Familiarity with Docker.
• Understanding of microservices architecture (good to have).
• Knowledge of CI/CD pipelines (good to have).
• Strong problem-solving, debugging, and optimization skills.
• Experience working in e-commerce or marketplace environments.

What’s in It for You:

• High ownership role in a fast-paced environment.
• Opportunity to work closely with the founding team and passionate professionals.
• Competitive salary with fast career growth and appraisals.
• Dynamic, collaborative, and politics-free work culture.
• Health insurance coverage.

Additional Details:

• Early-stage startup environment where meaningful achievements require dedication and passion.
• 6-day work week.
• Location: HSR Layout, Bangalore.

Key Responsibilities:

• Leading, planning and executing the creative production of all our health & fitness solutions
• Defining and building the content production roadmap with instructors & content managers
• Drive programming strategy and regularly evaluating performance of the strategy 
• Serve as overarching lead for the entire production team including producers, editors & talent
• Spearhead innovation & creativity among the content, instructor, celebs and production teams
• Production vendor management, onboarding & negotiations to create content solutions
• Partner with instructors & in-house marketing teams to build compelling brand stories

Qualification & Experience:

• 10+ years of related experience in production, experience in live studio production is a plus
• Strong leadership and communication skills
• Previous experience managing and leading a production team
• Passion for content creation & health and fitness 
• Strong network of production houses, vendors & talent

• Candidate should have strong knowledge of Javascript and HTML5 Canvas
• Should have knowledge of HTML5 Canvas Drawing Pad
• Experience in HTML5 Canvas is a must
• Thorough semantics-level understanding of HTML5 Canvas
• Good understanding of JavaScript programming and DOM manipulation
• Understanding and deployment of Responsive Web Design
• Understanding of how web design/dev is related to web Performance

• Candidate should be available to join immediately

About Us:

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyperpersonalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. 

Role Description:

Ensure successful project completion by understanding client expectations, overseeing operations on key projects and coaching a team of 7 - 10. It's an opportunity to work with top 10 market research firms, or large corporations, leverage Ugam's proven project management frameworks, and collaborate with some of the most experienced in market research

Key Responsibilities: AEM Developer:

• Experience implementing Adobe AEM (AEM 6.4 or higher)

• Design, develop and support AEM content fragments, integrations, and applications

• Experience with secure coding practices

• Experience implementing web content management systems in a large corporate environment.

• Experience with object-oriented design and design patterns

• Excellent estimation abilities in scoping work in a highly complex environment

• Experience with dispatcher, caching

• Experience with OSGI Bundles.

• Hands on experience with Java/J2EE, Struts, Hibernate, JavaScript, HTML, CSS, CRXDE, JCR, sling models, sling servlets, OSGI configurations,

• AEM dispatcher configuration, workflows, content fragment models, dynamic templates, and components creation.

• OSGI Architecture Sling Servlets and Sling Framework

• Strong experience in Adobe CQ5/AEM6.x Content Management (CMS)

• Experience of creating OSGI bundles, AEM Templates/Components, Workflow

• Identifying and documenting functional and technical requirements.

• Good in Java/J2EE skills and OOPS with proficiency design patterns

• Good understanding and work experience of Java Frameworks (like Struts, Spring etc.) and knowledge of CRX and Apache Sling.

• Should have experience in designing modules, templates and components.

• Exposure to more than one end to end implementation on AEM Qualifications AEM Certification is an add on 

What are we looking for?

At least 3 years of experience in AEM Knowledge and experience in Sling Model, JAVA, Workflow, Sites, Assets, AEM Cloud, Servlets, OSGI Configurations, content fragment, Workflow, etc.

We thank you for sending us your profile & details for this role. If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!