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Service desk Jobs in Bangalore (Bengaluru)

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Rapyder Cloud Solutions

at Rapyder Cloud Solutions

5 recruiters
Shree Gowri
Posted by Shree Gowri
Bengaluru (Bangalore)
5 - 11 yrs
₹5L - ₹12L / yr
Project Management
Documentation
Process improvement
Project delivery
Zoho
+6 more

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

 

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

 

Responsibilities:

  • Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
  • Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
  • Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
  • Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
  • Traceability: providing the function for managing documentation, project history and organizational knowledge.

 

  • Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

 

Skills

  • Gathering data about project progress and producing reports
  • Developing standards and processes
  • Encouraging (or enforcing where necessary) the use of those standards and processes
  • Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
  • Managing dependencies across multiple projects across delivery team

      

 


Requirements

     

  • MBA in Project/Operations/Systems/MIS or MCA Or equivalent
  • 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
  • Strong Process and Agile Project Methodologies knowledge for managing multiple projects
  • Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
  • Reporting on financial information such as Project Profitability, Claims and Invoicing
  • Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
  • Identify and analyze opportunities and make tactical/strategic recommendations
  • Hands on project management approach that includes a proven track record of project/program execution
  • Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
  • Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
  • Ability to adapt communication style to effectively work with multiple levels within an organization 
  • Experience preparing high visibility, executive level presentation materials 

 

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B2B Startup
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
2 - 6 yrs
₹10L - ₹12L / yr
Project Management
Program Management

Job Summary:

The Chief of Staff is a versatile and dynamic role, responsible for providing comprehensive support across various functions including Marketing, Human Resources, Business Operations, and Market Research. This position demands a multi-faceted individual who can seamlessly transition between different responsibilities, contributing to the overall success and growth of the organization.


Key Responsibilities:


Marketing: Assist in the development and execution of marketing strategies and campaigns. Conduct market research to identify trends, customer preferences, and competitive intelligence. Collaborate with the marketing team to create content, manage social media, and optimize online presence.


HumanResources: Support HR initiatives including recruitment, onboarding, and performance management. Oversee HR administrative tasks, ensuring compliance with policies and procedures. Assist in employee engagement and development programs


Business Operations: Streamline and improve operational processes for increased efficiency and productivity. Assist in budgeting, financial analysis, and reporting to drive informed decision-making. Monitor key performance indicators (KPIs) and provide insights for business improvement


Market Research: Conduct thorough market research to identify emerging opportunities and potential risks. Analyze industry trends, customer behavior, and competitive landscapes to inform business strategies. Generate reports and insights to support strategic decision-making.


Project Management: Lead and coordinate cross-functional projects, ensuring timely and successful delivery. Allocate resources, set milestones, and track progress to achieve project objectives. Provide regular updates to the executive team on project status and outcomes.


Communication and Liaison: Serve as a key liaison between the executive team and internal/external stakeholders. Draft and review communications, presentations, and reports on behalf of the executive. Foster effective communication channels within the organization


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An EduTech Startup
Bengaluru (Bangalore)
4 - 9 yrs
₹7L - ₹25L / yr
Operations
Program Management
Project Management

What we offer: 

  • A multi-disciplinary role with tremendous opportunity to learn and grow in an early-stage startup.
  • An open work culture - We are committed to diversity, inclusion, and equal opportunity. 
  • Flexible working hours and leave policy.

Description:

As the Operations Manager, you will analyse the current state operations, propose workflows and tools that drive improvements to the app or for addressing country-specific needs. Identify and execute on opportunities, to streamline workflows and increase collaboration and productivity across the team. You will proactively track risks/issues with development, ensure business requirements are met, and advocate for future enhancements. Support the leadership team in implementing new ideas effectively within the Uable culture and manage change to maximise adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for leadership to understand business performance.


Your role/responsibilities:

  • Understand the operational framework and work on efficient delivery mechanisms for customer support, Event management & programme management
  • Build effective processes to handle escalations ensuring a high level of customer satisfaction.
  • Work closely with learning design, product, growth, analytics teams to manage/execute the right processes.
  • Ability to partner with global cross-functional business partners, engineering teams, and senior management, to identify and define short-term and long-term solutions to operational challenges.
  • Leadership experience in process improvement and programme management experience in startups is a plus
  • Coordinating cross function for implementing and execution of events, managing communication, managing event feedback surveys, handling post-event reports.
  • Manage our events calendar, assisting with event marketing, monitoring timeframes, and delivering on event brief objectives. 

 

Skills/Qualifications (good to have):

  • Have a proactive outlook to problem-solving and willingness to adapt in a highly demanding, collaborative, and fast-paced environment with rapidly changing direction and new challenges
  • Proficient in Office Suite and Lead Management Software & project management skills
  • Work with the Product Owners and coordinate with project managers and other departments to get projects released on time.
  • Ability to manage, monitors and measures project portfolio status, recommending corrective action as necessary, and communicate portfolio status to their management.
  • Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
  • Relentless focus on operational excellence by setting the right processes and improving efficiency at every step and balance attention to detail with swift execution.
  • Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau, etc. a plus.
  • Knowledge of the iOS, macOS, and App Store ecosystem a plus.

Personality: 

  • You are a driven and curious person with the aptitude and agility to learn. 
  • You are an extrovert and a leader who has built great teams and a team player with great interpersonal skills.
  • You are detail and process-oriented person by nature. A natural problem solver and a go-getter.
  • You don’t settle with what-is, you constantly strive for excellence.
  • You are an explorer with the ability to investigate and get the data; define and work on multiple tasks and complete work within deadlines.
  • You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.
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M2P

at M2P

Agency job
via Ecera System by saipriya M
Bengaluru (Bangalore)
5 - 8 yrs
₹8L - ₹15L / yr
Project Management
Project coordination
Project planning
Project preparation
SQL

We are looking for a detail-oriented technical project manager to oversee all project operations from inception to execution. A Technical Project Manager is responsible for providing project planning and management for established initiatives within a company. They ensure that projects are completed to specification, within an established time frame and budget. A Technical Project Manager is the lead subject matter expert within the company regarding technology concerns. Additionally, they will hire and train additional support member in a

business's tech department.


Roles & Responsibilities:

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.

• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and

ensuring technical feasibility.

• Develop a project plan for each client, detailing the tasks that need to be completed for the timely installation

of customized software systems.

• Analyze, plan, and develop requirements and standards in reference to scheduled projects.

• Coordinating with cross-discipline team members to make sure that all parties are on track with project

requirements, deadlines, and schedules.

• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.

Preparing status reports by gathering, analyzing, and summarizing relevant information.

• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.

• Obtaining customer acceptance of project deliverables.

• Creating a specialized document for each client, detailing all customizations made.

• Conducting post-project evaluation and identifying successful and unsuccessful project elements.


Who You’ll Need To Be:

• Bachelor’s degree in computer science, engineering, computer information science, information technology,

or a related field with Master’s degree in management.

• Proven working experience in project management.

• Excellent client-facing and internal communication skills.

• Excellent written and verbal communication skills.

• Sound technical knowledge.

• Basic SQL Knowledge.

• Basic Database Understanding.

• The ability to multitask effectively.

• The ability to work independently and as part of a team.

• Strong analytical and problem-solving skills.

• Excellent organizational and time management skills.

• Fintech domain knowledge is an added advantage.

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Muraai Information Technology
Bengaluru (Bangalore)
5 - 7 yrs
₹7L - ₹9L / yr
Project Management
Project development
negotiating skills

·        Prepare and manage project plans (project, release, sprint) with clear achievable milestones

·        Identify risks and dependencies for the projects he manages.

·        Ensure the project is implemented on time within contractual obligations.

·        Responsible for scope management and change management.

·        Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.

·        Conduct regular project review meetings.

·        Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.

·        Communicate status to senior management and customers regularly.

·        Should have the ability to manage multiple projects in parallel for various customers.

·        Able to identify impact on project plan due to new changes coming up during the project execution.

·        Interface with customers and understand functional requirements and objectives

·        Working closely with customer’s / business analysts / technical architects for ensuring that right design and architecture is agreed up on for the projects.

·        Escalate issues to senior management or customer if required appropriately

·        Able to influence and implement the best practices of Agile across project teams

·        Ensure compliance with development standards, development process and the documentation requirements.

·        Continuous learning to keep abreast with developments in technology.

·        Provide guidance on functional and technical matters to all the members in the team, if required take support from external team members.

·        Participate in presentations and demonstrations of the software to customers.

·        Identify training needs for the project team to improve productivity and quality of delivery

·        Build a strong team to manage and execute the projects

·        Work with team continuously to resolve conflicts or roadblocks they have to accomplish their tasks

·        Have a periodic 1 x 1 discussion with the team members provide support where required and nominate team/peer for their achievements

·        Understand employee grievances and take initiatives to address and resolve them

·        Participate in any proposal activities as part of pre-sales activities

 

·        Develops excellent customer relationship and delivers great customer satisfaction

·        Displays good subject matter and technical expertise

·        Displays good people management skills

·        Retention of the key team members with high motivation

·        Demonstrates ability to follow the existing processes and strives to improve and adapt to new processes

·        Show great productivity and excellent quality deliverables.


·        Provides excellent managerial and technical leadership to the team

 

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Kapture CX

at Kapture CX

1 video
Mamta Minz
Posted by Mamta Minz
Bengaluru (Bangalore)
5 - 15 yrs
₹7L - ₹20L / yr
Project Management
Software implementation
Project delivery
Workflow
SDLC
+7 more

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

 

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

  • 5+ years of experience in an IT services / Software product company with B2B SAAS implementation
  • Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
  • Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
  • In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
  • Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
  • Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
  • Analytical and problem-solving skills to identify and address project risks and issues proactively.
  • Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

  1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
  2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
  3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
  4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
  5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
  6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
  7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
  8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
  9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
  10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

 

Read more
Bengaluru (Bangalore)
8 - 15 yrs
₹18L - ₹27L / yr
Agile/Scrum
Project Management
Project Manager
SAFE
Software Development
+4 more

Job Description

 

Looking for a results-driven Agile Engineering Project Manager to join our team of innate problem solvers. As an engineering expert with an agile mindset, you plan, solve the unexpected, and always innovating new ways to exceed expectation. This role requires individual who is able to empower and motivate the teams in order to bring about successful change.

This role is an excellent opportunity for someone who would like to join an international global organization with a ‘start-up’ mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our customers to drive Positive Outcome.

 

  • MUST - SAFe Agile Certification and experience delivering in a SAFe environment
  • Good knowledge in SaaS product and evolving trends
  • Strong - hands on- project management experience from inception to closure phases
  • Technical business analysis experience in consulting and digital transformation solution
  • Hands-on technical expertise
  • Appetite to learn fast in a changing environment

Job Requirements

 

Skills / Competencies

 

  • 3+ years of Agile product/project management experience in delivering digital or technology-based solutions
  • 5+ years of experience developing applications using Java, Spring Boot, REST Micro Services and Cloud Technologies
  • 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects / product based on Scrum/ Kanban framework
  • Work with product managers in developing a strategy and road map to provide compelling capabilities for smarten Spaces community that helps them succeed in their business goals
  • Partner with Agile leadership, other delivery leads, Product Owner and other internal / external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
  • Work closely with senior engineers to develop the best technical design and approach for new product development.
  • Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
  • Software Development experience; experience in building and leading strong engineering teams
  • Solid software development background including design patterns, data structures, test driven development
  • A product mindset for owning the set-up of the end to end delivery process and tools
  • Leading multiple projects with revenue, quality and timeline accountability
  • Proven in delivering enterprise programs and comfortable working with a remote regional team
  • Highly proficient in scope (requirements)/ backlog management, quality management and risks and issues management
  • Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
  • Should have experience of leading all Agile ceremonies
  • Proficient in delivery and quality metrics, burn down charts, progress and status reporting
  • Ability to challenge scope / requirements and review non-technical deliverables such as user documentation, estimates, etc
  • Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
  • Ability to align the team on the organizational and (or) product vision and lead them to realise stated business outcomes.

Softskills

 

  • Desire to work in fast paced environment along with project and time management skills
  • Good attitude toward work and Strong problem solving
  • Excellent verbal and written communication skills
  • Ability to work independently or with a group
  • Should have a clear thinking process
  • Should be able to manage a team
  • Should have a learning agility

 

Qualification

 

  • 5 to 8 years of hands-on technical experience using Java, Spring Boot, REST Micro Services
  • 3 to 5 years of Agile product/project management experience
  • BE / B Tech or equivalent from any recognized university
  • SAFe Agilist or SAFe PO/PM Certification
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Just Dial Limited

at Just Dial Limited

3 recruiters
Ram HR
Posted by Ram HR
Bengaluru (Bangalore)
1 - 7 yrs
₹10L - ₹50L / yr
Product Management
User Research
JIRA

What is the Role?

  • Role is responsible to define requirements and drive success of Ecommerce / Real Estate / Healthcare / Grocery / Food Online centric Tech Products.
  • Responsible for overseeing and bringing products to market while meeting key business objectives.


Desired Candidate Profile

  • Hands-on experience of building and managing consumer tech products
  • Prior experience in Ecommerce / Real Estate / Healthcare / Food Delivery business
  • Experience of 3+ years + of which 1.5 years + in product management
  • Track record of driving and delivering large, complicated projects on time and within scope
  • Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
  • Loves and understands technology. Stays current on competition and disruptors in the market
  • Is organized, and can plan, forecast and manage a product backlog
  • Possesses a unique blend of business and technical savvy.
Read more
Bengaluru (Bangalore)
5 - 12 yrs
₹20L - ₹25L / yr
Product owner
Salesforce
JIRA
Tally
Salesforce Developer
+3 more

As a Salesforce Product Owner, you will lead the product intake, backlog prioritization, strategy, and roadmap of the Salesforce platform. Furthermore, you will lead the team with discovery to create a development-ready story to be handed off to the development team. The company is looking for a candidate with Salesforce and Agile framework experience.

  • The role requires strong leadership across multiple teams and departments, the ability to communicate with influence, and a technical aptitude
  • The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise.

The Product Owner will work with business groups:

  • To understand demand
  • Collaborate with the business to develop detailed requirements
  • High-level design and technical architecture
  • They will also lead many of the Agile ceremonies and will ensure the team meets its goals on time and within budget.
  • Managing integration across the platform is also a key role

This role is a strategic, senior-level individual contributor who will own a portfolio of products/initiatives as well; including:

  • Owning reporting and analytics on product work,
  • Establishing and maintaining metrics to measure the performance of work,
  • Creating and sustaining relationships with other organizations (IT, industry teams, etc.),
  • Facilitating working sessions/steering committees to drive performance and
  • Communicating directly with Senior Leaders from different areas of the organization.

The position also serves:

  • To define scope and benefits
  • Create user stories
  • Develop a roadmap
  • Track budget performance
  • Validate IT related design and development work
  • Partner with the business to ensure end-user acceptance testing
  • Monitor an initiative post-launch to ensure benefit realization.

Additional job duties/responsibilities may include but are not limited to:

  • Identify and ability to negotiate with Vendors for IT Sub-contracting
  • Working closely with key stakeholders and internal partners throughout the organization to gather requirements
  • Creating, maintaining, and prioritizing the product backlog according to business value for the life of the project
  • Developing & conveying the vision of what is to be built
  • Acting as the key product feature decision-maker., maximizing the value of the product
  • Communication of product backlog priorities
  • Handoff of development-ready stories to the development team
  • Assisting with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
  • Decisions on release dates and content
  • Participating in daily scrum, as needed
  • Participating in sprint planning meetings, reveals, and retrospectives – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the development team
  • Acting as the voice of the team, communicating status to stakeholders and internal partners

Basic Qualifications

  • Four year Bachelor’s degree preferably in marketing, computer science, information systems, engineering, or related field
  • 5+ years experience as a product owner
  • 5+ years experience leading a technical team while simultaneously managing multiple projects
  • 3+ years experience with the Agile methodology

Top candidates will also have:

  • Salesforce development experience
  • Salesforce Sales & Service Cloud experience
  • Demonstrated ability to communicate to ensure a team’s success
  • Strong accountability planning/organization and teamwork
  • Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
  • Experience managing projects using Agile software tools such as JIRA, Team Services, Rally
  • Knowledge of the software development lifecycle
  • Background in Information Technology

 

 

Read more
Whitehat JR
Agency job
via Sanguine Global by Nabadeepa Acharjee
Bengaluru (Bangalore), Mumbai, Delhi
4 - 8 yrs
₹20L - ₹30L / yr
Project Management
IT project management
Project Manager
Product Management
Team Management
+5 more

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

 

Responsibilities:

  • Create clear requirement documents for both new projects and changes on existing technical projects
  • Identify business risks and points of failure in ongoing projects
  • Plan and manage releases with all the system providers
  • Troubleshoot any system failures on current projects

 

Requirements:

  • Candidate must be from IIT.
  • Candidate must have knowledge on Agile and Scrum.
  • 4+ Years of total experience with atleast 2+ years in project management
  • Understanding of data pipelines.
  • Prior experience or knowledge on IT/Telephony Systems
  • Excellent interpersonal and communication skills.
  • Ability to multitask - excellent planning and time management skills
  • Excellent leadership abilities.
Read more
Peppo Technologies Private Limited
Rukhsana Aziz
Posted by Rukhsana Aziz
Remote, Bengaluru (Bangalore)
2 - 5 yrs
₹6L - ₹15L / yr
Product Management
Project Management
product manager
Product Strategy
skill iconAmazon Web Services (AWS)
+6 more

About Peppo


https://www.peppo.co.in">Peppo is a fair food ordering utility. It helps restaurants manage both the demand and the delivery sides of their business, on the cloud.


The simplest way to think of Peppo is that it is a backend for restaurants that takes them online, not on just one channel but on all of them. App publishers that integrate with Peppo, will see every restaurant that uses Peppo and can enable food ordering through their own front-end.


On the fulfilment side, Peppo allows restaurants to plug into an aggregated delivery fleet on which it helps restaurants choose between various providers to optimise between delivery costs and performance.



About the Role


We are looking for an experienced Business Development Manager with first-rate system administration and cloud systems management skills to join our retail platform team. In this role, you’ll be making some of the most significant decisions for the company. You need to have strong problem solving capabilities, be a team player and have great communication skills. You also need to be goal-oriented, have the ability to understand the core architecture and take up responsibility of product deployment and scaling. You must be a highly technical, hands-on system admin with passion for devops and scaling.


We value those with an entrepreneurial spirit and those who bring experience from established organizations. You ought to be comfortable in dealing with lots of moving pieces. You must have excellent attention to detail; and you should be flexible and  comfortable to learn new technologies and systems.


The opportunity is ideal for someone early in their career who learns by doing. This is a high-exposure role and you will learn what it really looks like in the early days of a startup.


We offer a friendly, casual, collaborative working environment that is mission-driven and results-oriented. Our small office is in a great space in Bangalore. Due to the COVID situation, we are committed to having a fully remote engagement.




Responsibilities 

  • Collaborate with the Tech Lead on product deployment and scaling
  •  Responsible for communicating and reporting to the tech lead
  •  Setup new environments as well as maintain existing ones
  • Participate in technical design and architecture reviews from the deployment and scaling point of view
  •  Write technical documentation
  • Automate stuff
  • Infrastructure as code
  • Be aware of costs and skilled enough to squeeze


Skills and Requirements


We are looking at your experience not just in terms of the years you’ve clocked but the aptitude to get things done. Here’s the skills that your job would entail, so please make sure you highlight the following in any capacity you have demonstrated - professional, freelance or hobbyist.


  • 2+ years of software development experience (professional, freelance or hobbyist). Github profiles matter.
  • Strong proficiency in AWS products with certifications
  • Deep understanding of Infrastructure as code tool like Ansible
  • Understanding of tools like Gitlab, Jenkins etc required for code management and continuous delivery 
  • Python or Bash scripting skills
  • Experience with deployment frameworks, practices and processes
  • Demonstrated skills in deploying, releasing, and maintaining highly scalable web applications
  • Bonus if you know AWS CloudFormation or Terraform
  • Good communication skills and ability to work independently or in a team.

Employment Type

  • Full-time
  • Remote/On-Site 

Our Preferred Resume Format

  • Polished resume with list of projects clearly listed (with responsibilities you held)
  • Links to interesting projects that you worked on (professional, freelance or hobbyist)
  • Blogs written and any other public contributions you made

Our Interview Process

  1. Resume evaluation: We will screen all incoming CVs and invite candidates for next round, fitting our job profile description.
  2. Case study:  If you are one of the shortlisted candidates, you will be sent a case study to solve.
  3. Phone screening: we will follow up with a phone screening round for better understanding of the CV, technical proficiency, experience etc.
  4. F2F Round(s): The next round is a direct face-to-face discussion over a video call.

Job Perks

  • Small team with an opportunity to have a steep learning curve. 
  • Have a meaningful impact on end customers and sellers on their experience with digital tools.
  • Work on redefining the e-commerce experience by building cooperatives for the micro-services era. This makes Peppo a perfect home for those looking to pursue compassionate capitalism.
  • Train under a diverse and accomplished set of team leads, mentors and investors who have worked in government and big tech.
  • Holistic development guaranteed as you will grow in an environment that prizes lateral thinking allowing you to supplement your core responsibilities with additional functions.
  • Competitive compensation and flexibility to work from anywhere since Peppo uses the best of productivity tools.

Peppo is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, caste, color, gender, sexual orientation, religion, national origin, physical disability, mental well-being, or age. Our code of conduct reflects the kind of company we strive to be, and we celebrate our diversity for that truly makes us create products that cater to the world.

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