11+ Service desk Jobs in Bangalore (Bengaluru) | Service desk Job openings in Bangalore (Bengaluru)

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

Data Engineer – Splunk & ELK Stack

Job Summary

We are seeking a skilled Data Engineer with hands-on experience in Splunk, the ELK Stack (Elasticsearch, Logstash, Kibana), and modern data engineering practices. The ideal candidate will design, build, and maintain scalable data pipelines, log analytics platforms, and monitoring solutions to support business intelligence, security, and operational excellence.

Key Responsibilities

• Design, develop, and maintain scalable data ingestion and ETL/ELT pipelines.
• Configure, administer, and optimize Splunk environments for log collection, indexing, searching, and reporting.
• Develop and maintain ELK Stack solutions using Elasticsearch, Logstash, Kibana, and Beats.
• Build dashboards, visualizations, alerts, and reports for infrastructure, application, and security monitoring.
• Integrate data from multiple structured and unstructured sources into centralized analytics platforms.
• Optimize Elasticsearch clusters for performance, scalability, and high availability.
• Troubleshoot data pipeline failures, indexing issues, and system performance bottlenecks.
• Automate deployment and configuration using scripting and Infrastructure as Code where applicable.
• Collaborate with DevOps, Security, Cloud, and Application teams to implement observability and monitoring solutions.
• Ensure data quality, governance, and compliance with organizational standards.
• Document technical designs, operational procedures, and best practices.

Required Skills

• Strong experience with Splunk Enterprise administration and development.
• Hands-on experience with the ELK Stack:
• Elasticsearch
• Logstash
• Kibana
• Beats (Filebeat, Metricbeat, Winlogbeat, etc.)
• Experience building ETL/ELT pipelines and data integration workflows.
• Strong SQL skills and experience with relational databases.
• Experience with Python, Shell scripting, or Java for automation.
• Understanding of log management, monitoring, and observability concepts.
• Experience working with Linux environments.
• Knowledge of REST APIs and data ingestion techniques.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with Git and CI/CD pipelines.

Preferred Skills

• Experience with Kafka, Spark, or other streaming technologies.
• Knowledge of Docker and Kubernetes.
• Experience with Terraform, Ansible, or other Infrastructure as Code tools.
• Understanding of SIEM concepts and security analytics.
• Experience with Prometheus, Grafana, or OpenTelemetry.
• Exposure to big data technologies and distributed systems.

Required Skills & Qualifications:

✔ Experience: 4+ years in Cloud Engineering, with a focus on GCP.

✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).

✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.

✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.

✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.

✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.

• 3-8+ years of experience programming in a backend language (Java / Python), with a good understanding of troubleshooting errors. 
• 5+ years of experience in Confluent Kafka / 3+ years of experience in Confluent Kafka 

• Cloud Kafka, Control Central, Rest Proxy, HA Proxy, Confluent Kafka Connect, Confluent Kafka Security features 

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code.

**** Max 15 to 30 Days Notice period*****

Position: Team Leader Software - .NET

Experience: 6 years to 8 Years

Primary Skills: c#, SQL, Angular

Secondary Skills : Asp.Net: ,Angular, SQL Server

Agile Methodologies & Practices: SCRUM

Microsoft .Net/Microsoft.Net Core, C#

Database technologies: SQL Server

Web technologies: Angular/AngularJS, JavaScript, TypeScript, MVC, Microsoft WebForm

GiT version control and/or SVN

• Opportunity to work in a fast-paced environment aimed at creating a very high impact
• Exposure to different business functions in a fintech organization, helping each function to become successful with your work
• Opportunity to work with a diverse team of smart and hardworking professionals from various backgrounds
• Amazing work culture with endless opportunities for personal and professional growth Independence to put your thoughts/ideas into the executable business projects
• Ability to directly implement solutions and see them in action; critical partner for all decision-making in the organization
• Interact with people from various backgrounds
• A mix of Statisticians, Consultants, Business and Programmers
• Flat organization structure with open and direct culture
• Merit-based fast-growth environment - Market-leading compensation and benefit

Responsibilities

• As a Fraud Investigator, you'll lead multiple complex fraud investigations simultaneously in your area of responsibility and you'll write clear and concise reports for investigation findings and report outcomes to Avail finance's management. In addition, you are going to make this a success by conducting audit activities (prepare, execute, report) and customer screening in line with our Internal Audit procedures and Due Diligence Program.
• Identify risk trends in your area and translate them into learning and solutions, sharing best practices and facilitating the risk owner and business manager to make decisions.
• Actively anticipate trends and requirements and provide support for Avail finance's global anti-fraud procedures and standards for fraud identification and management of investigations to be the benchmark.
• Act as a representative Interact and engage with senior stakeholders in the Area.
• Participate in, provide input, and lead initiatives for the FICS Knowledge Practice.
• Able to translate Area and Global risk trends into proactive actions.
• Document findings and conclusions in line with the prescribed tools and methods.
• Responsible for the entire documentation and reporting of fraud/audit/customer screening in line with Signify Internal Audit procedures and systems
• Conduct customer screenings as part of the Due Diligence Program.
• Conduct compliance audit activities and contribute to fraud prevention within Avail Finance. - Work experience in NBFCs / Fraud Analytics in Banks / Fintech / Lending organizations in India would be a big plus

About You :

• You put the Customer First by identifying risk trends in your area of expertise and translate these into learnings and solutions.
• You are Greater Together by collaborating across teams to build on our strengths and diversity and work towards our shared goal.
• You are a Game Changer by innovating. Together we set ourselves apart and continue to lead in the market.
• You have a Passion for Results by working smarter and faster to deliver excellence

• Administration and Support for Azure DevOps Server/Services
• Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
• Process Template Customization and Deployment model
• Migration, Upgrade, Monitor, and Maintenance of ADS Instance
• Automation using REST API to build Extensions and Custom Reporting
• Expert in all Modules of Azure DevOps Server/Service (Work Item, SCM/VC, Build, Release, Test, Reporting Management)"

• CICD Orchestration tools and other SCM/VC tools

• Microsoft MCSD Application Lifecycle Management certified
• A bachelor or master degree with a minimum of 6 years relevant work experience in Azure DevOps Server/Services (SaaS)
• Good communication skills
• Strong knowledge of application lifecycle workflows and processes involved in the design, development, deployment, test, and maintenance of software systems in the Windows environment
• Visual Studio and the .NET Framework experience is required "

• Administration and Support for Azure DevOps Server/Services
• Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
• Process Template Customization and Deployment model
• Work with the user community to adopt new features, enable new use cases, and help resolve any issues
• Create customizations and tools to help support the team’s needs (PM, Dev, Test, & Ops)
• Take the lead in the validation of the application.
• Monitor the health of the solution and take proactive steps to ensure reliable availability and performance
• Manage patches and updates for tooling solutions and related hosting environments including the operating system
• Automate the process for Maintenance"