11+ Service desk Jobs in Bangalore (Bengaluru) | Service desk Job openings in Bangalore (Bengaluru)

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

Job Title: Lead Backend Web App Developer

Experience: 10–15 Years

Location: Bengaluru (Hybrid)

Role Overview:

We are seeking an experienced Lead Backend Web App Developer to design and maintain scalable, cloud-based backend systems. This role demands expertise in microservices, AWS, and backend technologies to deliver efficient and high-performing applications.

Key Responsibilities:

• Build and maintain scalable backend systems for cloud-based web applications.
• Develop microservices using AWS (Lambda, SQS, SNS) and databases (MySQL, NoSQL).
• Design and implement REST APIs for seamless communication between systems.
• Create containerized solutions with Docker for efficient deployment.
• Solve real-world problems with enterprise-class product designs.
• Contribute to key decisions on product and technology direction.
• Promote frameworks, standards, and new technologies within the team.

Required Skills:

• Experience: 10+ Years in Backend Development; 3+ Years in large-scale, microservices-based projects.
• Backend Technologies: Proficiency in Python, Node.js, and Java.
• Cloud Expertise: Strong experience with AWS services (Lambda, SQS, SNS).
• Database Skills: Expertise in MySQL and NoSQL databases.
• Microservices Architecture: Deep understanding of distributed systems and scalability.
• DevOps Tools: Hands-on experience with Docker.
• API Development: Proven expertise in designing and consuming REST APIs.
• Soft Skills: Excellent problem-solving and communication abilities.

Why Join Us?

• Work on impactful projects with real-world applications.
• Solve complex problems in a dynamic, fast-paced environment.
• Collaborate with a team of skilled professionals.

Job Title: Backend Developer

Location: In-Office, Bangalore, Karnataka, India

Job Summary:

We are seeking a highly skilled and experienced Backend Developer with a minimum of 1 year of experience in product building to join our dynamic and innovative team. In this role, you will be responsible for designing, developing, and maintaining robust backend systems that drive our applications. You will collaborate with cross-functional teams to ensure seamless integration between frontend and backend components, and your expertise will be critical in architecting scalable, secure, and high-performance backend solutions.

Annual Compensation: 6-10 LPA

Responsibilities:

• Design, develop, and maintain scalable and efficient backend systems and APIs using NodeJS.
• Architect and implement complex backend solutions, ensuring high availability and performance.
• Collaborate with product managers, frontend developers, and other stakeholders to deliver comprehensive end-to-end solutions.
• Design and optimize data storage solutions using relational databases (e.g., MySQL) and NoSQL databases (e.g., MongoDB, Redis).
• Promoting a culture of collaboration, knowledge sharing, and continuous improvement.
• Implement and enforce best practices for code quality, security, and performance optimization.
• Develop and maintain CI/CD pipelines to automate build, test, and deployment processes.
• Ensure comprehensive test coverage, including unit testing, and implement various testing methodologies and tools to validate application functionality.
• Utilize cloud services (e.g., AWS, Azure, GCP) for infrastructure deployment, management, and optimization.
• Conduct system design reviews and contribute to architectural discussions.
• Stay updated with industry trends and emerging technologies to drive innovation within the team.
• Implement secure authentication and authorization mechanisms and ensure data encryption for sensitive information.
• Design and develop event-driven applications utilizing serverless computing principles to enhance scalability and efficiency.

Requirements:

• Minimum of 1 year of proven experience as a Backend Developer, with a strong portfolio of product-building projects.
• Extensive experience with JavaScript backend frameworks (e.g., Express, Socket) and a deep understanding of their ecosystems.
• Strong expertise in SQL and NoSQL databases (MySQL and MongoDB) with a focus on data modeling and scalability.
• Practical experience with Redis and caching mechanisms to enhance application performance.
• Proficient in RESTful API design and development, with a strong understanding of API security best practices.
• In-depth knowledge of asynchronous programming and event-driven architecture.
• Familiarity with the entire web stack, including protocols, web server optimization techniques, and performance tuning.
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is highly desirable.
• Proven experience working with cloud technologies (AWS/GCP/Azure) and understanding of cloud architecture principles.
• Strong understanding of fundamental design principles behind scalable applications and microservices architecture.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively in a fast-paced, agile environment and lead projects to successful completion.

• 6+ years of experience with expertise in Django CMS, Python, REST framework, AI framework
• MySQL Db usage, SQL queries
• Experience in using scraping tools.
• Microservices
• Docker and Kubernetes hands-on experience
• AWS Redis cache integration
• Deployment on AWS cloud, auto-scale
• Work will be rotational Shifts/ UK Shift
• Must be flexible to work on weekends/stretch for some hours

About the Company

Company provides users with the opportunity to invest in gold, government bonds, crypto currencies and other investment products to grow their savings.

For Gold and S&P500 products, This company is affiliated with PT PG Berjangka that is licensed under Bappebti. We ensure all transaction that you do in. The Platform is 100% secured.We are trusted by leading big tech companies in Indonesia sell Pluang Investment products in their platform and applications (GoInvestasi by Gojek, Dana eMAS by Dana and BukaEmas by Bukalapak)

URL - http://pluang.com/

Inception - 2018

Funding - Company has raised a total of $23M in funding over 2 rounds. Their latest funding was raised on Mar 22, 2021 from a Series B round. The company is funded by 2 investors. Openspace Ventures and Go-Ventures are the most recent investors.

Position - Full Stack Engineer

Location - Gurgaon (Remote for now)

Job Description:

You will be working with a team of highly-motivated, young & dynamic teams of engineers & reporting to the Engineering Lead.

Position Responsibilities:

Be honest, reliable & consistent

Write efficient & clean code

Have a strong sense of ownership

Be a part of development & maintenance of companies web app, Operations dashboard and other 3rd party products we own

Contribute to improving the quality of engineering process & engineering culture

Position Requirements

Strong in data structure and algorithms

Experience in Java (Mandatory)

Understanding of component based design or other design patterns

Experience with unit testing, integration testing & continuous integration

Good to have passion for investing

MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 125+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.

As part of the Engineering team at MoEngage, here are some things you can expect:

• Take ownership and be responsible for what you build - no micro management
• Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
• Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
• Learn together from different teams on how they scale to millions of users and billions of messages. 
• Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team 

and more importantly have fun while you work on scaling MoEngage.

About InApps team

In-app team is responsible for effectively delivering the contextual information to help companies cross-sell/up-sell on specific workflows triggered on desired actions performed by application users. As a member of in-app team, you will be working on developing high performance systems to deliver the contextual campaigns in real time. In addition to real time campaign delivery, you will work on designing a flexible platform to provide customised experience for application users using web personalization, which allows companies to present unique and personalized experiences on their applications.

• Scaling campaign delivery with personalized content to 500M unique users within 1 sec.
• Rich campaign content delivery keeping user experience native to mobile and web applications.

• Proven experience in handling large infrastructure and distributed systems
• Proven experience in managing high performing engineering teams
• Proven experience with at least one of the cloud computing infrastructure - GCP / Azure / AWS
• Hands on in Java OR Python related technologies and frameworks
• Familiarity with ElasticSearch, MongoDB is a plus
• Liaison with Product Management, DevOps, QA and other teams
• Performance management, Sprint management, Roadmap, Hiring, Onboarding, Mentoring, Costing, Documenting

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

https://twitter.com/hashtag/lifeatmoengage?f=tweets&;vertical=default">Life @MoEngage

https://twitter.com/hashtag/techatmoengage?f=tweets&;vertical=default">Tech @MoEngage

https://www.moengage.com/blog/techatmoengage-reddit-has-330m-monthly-active-users-so-do-we/">Scale @MoEngage

We handle more than a billion messages everyday. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.