11+ Service desk Jobs in Pune | Service desk Job openings in Pune
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The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
React.jsJob Title: Full Stack Developer
Job Description:
We are looking for a skilled Full Stack Developer with hands-on experience in building scalable web applications using .NET Core and ReactJS. The ideal candidate will have a strong understanding of backend development, cloud services, and modern frontend technologies.
Key Skills:
- .NET Core, C#
- SQL Server
- React JS
- Azure (Functions, Services)
- Entity Framework
- Microservices Architecture
Responsibilities:
- Design, develop, and maintain full-stack applications
- Build scalable microservices using .NET Core
- Implement and consume Azure Functions and Services
- Develop efficient database queries with SQL Server
- Integrate front-end components using ReactJS
- Collaborate with cross-functional teams to deliver high-quality solutions
Position Title: SAP CO
CTC: 18-20 LPA
Experience: 6 - 14 years
Location: Pune, Mumbai, Hyderabad, Bangalore, Gurgaon
Work mode: Hybrid
Primary Skills: SAP CO Module, SAP CAT, SAP HANA, HCM,PS
Qualification: Any
Role Description :
Domain Experience
• Preferably 3-5 years’ experience in Controlling department in reputed companies
• Good working knowledge of accounting and costing. Knowledgeable in finance or controlling processes, legislation and best practices.
• Develop and provide functional and technical expertise focusing for CO related areas. Analyses and maps users’ business requirements, processes and objectives.
• Work with the business users / process owners to identify their requirements, design enhancements and functionality to help meet user requirements.
• Assist in the technical preparation of Business Process Procedures, Test Scenarios, End-user documentation.
SAP Experience:
• Extensive experience in configuring and customising SAP Cost Element Accounting , Cost Center Accounting, Profit Center Accounting, Internal Orders, Activity-Based Costing and Profitability Analysis and CATS (Cross-Application Time Sheet).
• Worked on 3 end to end SAP CO modules implementation preferred for service industry.
• In-depth knowledge of CO data migration and integration between SAP PS, FI, SD and CATS ensuring seamless data flow and accurate reporting.
• Hands-on experience in Time data integration (export) from Non-SAP platform to CATS.
• Requirement analysis and interacting with business to understand the requirements and resolve the queries/questions.
• Carrying out customization changes as and when required following the SAP standard practices.
• Interacting with technical/cross-functional consultants /teams for resolving issues.
• Defining Functional Specifications for new developments and maintaining the documents related to the change in the system.
• Drafting & Executing the test cases and testing the new developments/ configurations across development and quality environments in S/4 HANA.
• Provide 2nd and 3rd levels SAP support including training and authorisation management of CO related areas
• Work closely with Controlling team to rollout global standards for management reporting
• UAT and Regression testing- completion and script writing.
• Responsible for the investigation and resolution of problems on a day-to-day basis.
• Experience in full life cycle SAP implementation on SAP CO consultant position in ECC 6.0 and / or S/4 HANA is a MUST.
• In-deep understanding of CO with other SAP module preferred SAP- HCM , PS and CATS.
General Attribute:
• Excellent verbal and written communication skills.
• Working experience in Services industry would be an advantage.
• Expertise in MS-Office – word / excel / power point applications.
• Knowledge of Agile methodology.
• Familiar with SAP Activate methodology.
• Good Team player.
Go Programming (Golang)
Amazon Web Services (AWS)Golang Developer
Location: Chennai/ Hyderabad/Pune/Noida/Bangalore
Experience: 4+ years
Notice Period: Immediate/ 15 days
Job Description:
- Must have at least 3 years of experience working with Golang.
- Strong Cloud experience is required for day-to-day work.
- Experience with the Go programming language is necessary.
- Good communication skills are a plus.
- Skills- Aws, Gcp, Azure, Golang
NodeJS (Node.js)
MongoDB
ExpressArea
We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for our clients across the world.
Role
We are looking for a Software Engineer - NodeJS to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using Nodejs best practices. As a Nodejs Developer, you will implement a complete user interface in the form of a mobile/desktop web app & handle its integration with the back-end.
Responsibilities
-
Collaborate with front-end and back-end developers and designers to build website following client requirements
-
Create clear, simple, and reusable code
-
Develop all server-side logic, including data storage to optimize website performance
-
Identify programming bottlenecks and bugs and find fixes
-
Test, update and validate web applications to be used on different web browsers
-
Execute automated testing platforms and system tests
Qualifications
-
BSc/BE/BTech in Computer Science, Engineering or a related field
-
At least 2+ years of experience with JavaScript and Node.js
-
Hands-on expertise in REST, MySQL/PostgreSQL, WebSocket, MongoDB, Redis, etc.
-
Familiarity with Docker and AWS infrastructure
-
Understanding of data security principles
-
Proficiency in JavaScript, web stacks, libraries, and frameworks
-
Strong analytical and problem-solving aptitude skills
NodeJS (Node.js)
Java
PythonGo Programming (Golang)
RubyXpressBees– a logistics company started in 2015 – is amongst the fastest growing companies of its
sector. While we started off rather humbly in the space of ecommerce B2C logistics, the last 5 years
have seen us steadily progress towards expanding our presence. Our vision to evolve into a strong full-
service logistics organization reflects itself in our new lines of business like 3PL, B2B Xpress and cross
border operations.
Our strong domain expertise and constant focus on meaningful innovation have helped us rapidly evolve
as the most trusted logistics partner of India. We have progressively carved our way towards best-in-
class technology platforms, an extensive network reach, and a seamless last mile management system.
While on this aggressive growth path, we seek to become the one-stop-shop for end-to-end logistics
solutions. Our big focus areas for the very near future include strengthening our presence as service
providers of choice and leveraging the power of technology to improve efficiencies for our clients.
Job Description
XB is looking for driven & talented engineers to build highly scalable, reliable and performant cloud-
based platforms to drive the logistics business. You will have opportunities to make a big impact at XB
on the software solutions being built for Logistics businesses. We build a variety of technology products
that span multiple businesses.
The challenges that SDEs at XB solve are big (handle 50 Lakh shipments per day!) and influence the E-
Commerce business in India in coming years. We are looking for individuals who are passionate about
creating new products, features, and services from scratch while managing ambiguity and the fast pace
of the company. The challenges span areas like highly scalable and reliable orchestration
platforms, Client Integration API frameworks, Billing Solutions, Workforce Engagement. Further you may
solve complex optimization problems like Vehicle routing, Allocation, Network Optimization etc.
Roles & Responsibilities
You will be responsible for working with cross functional teams to deep dive into the
business and technology problems related to our portfolio of products, understanding the
gaps that exist in our current tools, and work within our team and with partner teams to
design best in class solutions.
You will have the opportunity to influence, invent, and design system architecture
across multiple product and technology spaces.
You will lead and mentor other talented engineers. You will be responsible for building
the best customer experience, keeping latency, security, and usability in mind.
You will interact with Product Managers and Designers and convert their vision into
a technical solution.
You will own portions of software deliverables including major critical path code from
your designs while finding opportunities to grow and mentor the team around you.
You will collaborate with other engineering leads and guide the team on software
development best practices and set examples by using them in solutions that you build.
You will own the end-to-end design of major deliverables, working closely with a team
of SDEs and Front-End Engineers to execute them. This is a high visibility and fast-paced
environment where you will make a direct impact on the customer experience and the
bottom line of the company.
You should have a commanding understanding of object-oriented design, data
structures and algorithms which you use to mentor a team of engineers. You should have
experience with agile methodologies, experience building scalable services and robust user
interfaces. We make extensive use of AWS Services (API Gateway, Lambda, SQS, etc.) and
prior experience is a plus. Experience with modern JavaScript frameworks (like angular,
react, backbone, and node.js) would be a plus.
Qualifications
Experience developing cloud software services and an understanding of design for
scalability, performance, and reliability.
Development experience defining, developing and maintaining web service API's
Demonstrated ability to mentor other software developers to maintain architectural
vision and software quality.
Experience in communicating with users, other technical teams, and senior
management to collect requirements, describe software product features, technical designs,
and product strategy.
Experience taking a leading role in building complex software systems that have been
successfully delivered to customers.
Knowledge of professional software engineering practices & best practices for the full
software development life cycle, including coding standards, code reviews, source control
management, build processes, testing, and operations.
Experience with distributed computing and enterprise-wide systems
Deep understanding of CS fundamentals including data structures, algorithms and
complexity analysis.
Experience building large-scale, high-performance systems in a complex, multi-tiered,
distributed environment.
Design and architecture expertise as well as familiarity with object-oriented analysis and
design patterns (OOA/OOD).
Ability to thrive in a fast-paced, dynamic environment.
Amazon Web Services (AWS)• S/he possesses a wide exposure to complete lifecycle of data starting from creation to consumption
• S/he has in the past built repeatable tools / data-models to solve specific business problems
• S/he should have hand-on experience of having worked on projects (either as a consultant or with in a company) that needed them to
o Provide consultation to senior client personnel o Implement and enhance data warehouses or data lakes.
o Worked with business teams or was a part of the team that implemented process re-engineering driven by data analytics/insights
• Should have deep appreciation of how data can be used in decision-making
• Should have perspective on newer ways of solving business problems. E.g. external data, innovative techniques, newer technology
• S/he must have a solution-creation mindset.
Ability to design and enhance scalable data platforms to address the business need
• Working experience on data engineering tool for one or more cloud platforms -Snowflake, AWS/Azure/GCP
• Engage with technology teams from Tredence and Clients to create last mile connectivity of the solutions
o Should have experience of working with technology teams
• Demonstrated ability in thought leadership – Articles/White Papers/Interviews
Mandatory Skills Program Management, Data Warehouse, Data Lake, Analytics, Cloud Platform
React.js
Javascriptassigned domain(s) by collaborating with solution architects, product managers, and software engineers.
This position will be actively involved with implementing software solutions that meet project needs.
Responsible to design and implement solutions for the assigned domain areas
Minimum qualifications:
- Bachelor’s degree
Responsibilities:
- Assess go-to-market readiness, identify gaps in preparedness, and build plans to perform annual goals successfully.
- Work with teams to identify, qualify, and prioritize coverage for business opportunities. Participate in opportunity review meetings to provide insight into how to secure the technical win best.
- Maintain customer satisfaction.
- Resolve product problems affecting customer satisfaction.
- Build trust with customers and influential relationships.
Location: Pune
Java
HTML/CSSJavascriptPythonAmazon Web Services (AWS)
Machine Learning (ML)
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