11+ Service desk Jobs in Pune | Service desk Job openings in Pune

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

JOB DESCRIPTION | IFAS PUBLICATIONS | GRAPHIC DESIGNER INTERN

ABOUT COMPANY: IFAS Publications is India's No. 1 publisher for reference books in graduate and postgraduate college exams, as well as competitive examinations like CSIR NET, UGC NET, GATE, SET, PSC, CUET PG, IIT JAM, and more, IFAS Publications is your trusted companion in the quest for excellence. Since our humble beginnings in 2002, we have grown to become the fastest-growing publishing house in India, with over 200+ titles available at 2000+ bookshops and leading online stores. Our commitment to "Learning Made Simple" drives us to provide books that empower every student to achieve their academic goals. We have 4 branches in India - Kolkata, Pune (Someshwarwadi & Hinjewadi), Jodhpur, and Hyderabad. 

Join the IFAS Publications family and unlock your full potential!

RESPONSIBILITIES:

• Study design briefs and determine requirements.

• Schedule projects and define budget constraints.

• Conceptualize visuals based on requirements.

• Prepare rough drafts and present ideas.

• Develop illustrations, logos and other designs using software or by hand.

• Use the appropriate colors and layouts for each graphic.

• Work with copywriters and creative director to produce final design.

• Test graphics across various media.

• Amend designs after feedback. • Ensure final graphics and layouts are visually appealing and on-brand.

REQUIREMENTS: • Qualification: Minimum Graduated.

• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop).

• A strong portfolio of illustrations or other graphics.

• A keen eye for aesthetics and details.

• Excellent communication skills.

• Ability to work methodically and meet deadlines.

NOTE: This is a paid internship 3 months & with full potential to convert it into a fulltime role based on your internship performance - Stipend bracket (5k to 7k per month).

Working Days: Monday to Saturday

Working Time: 10 am – 7 pm

Office Location: Shivranjan Tower, 2nd Floor, Someshwar Wadi Rd, near Rajwada Hotel, In front of Pawana sahkari Bank, Someshwarwadi, Pashan, Pune, Maharashtra 411045. 

Website: www.ifasonline.com

We at Datametica Solutions Private Limited are looking for an SQL Lead / Architect who has a passion for the cloud with knowledge of different on-premises and cloud Data implementation in the field of Big Data and Analytics including and not limiting to Teradata, Netezza, Exadata, Oracle, Cloudera, Hortonworks and alike.

Ideal candidates should have technical experience in migrations and the ability to help customers get value from Datametica's tools and accelerators.

Job Description :

Experience: 6+ Years

Work Location: Pune / Hyderabad

Technical Skills :

• Good programming experience as an Oracle PL/SQL, MySQL, and SQL Server Developer
• Knowledge of database performance tuning techniques
• Rich experience in a database development
• Experience in Designing and Implementation Business Applications using the Oracle Relational Database Management System
• Experience in developing complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL
•  

Required Candidate Profile :

• Excellent communication, interpersonal, analytical skills and strong ability to drive teams
• Analyzes data requirements and data dictionary for moderate to complex projects • Leads data model related analysis discussions while collaborating with Application Development teams, Business Analysts, and Data Analysts during joint requirements analysis sessions
• Translate business requirements into technical specifications with an emphasis on highly available and scalable global solutions
• Stakeholder management and client engagement skills
• Strong communication skills (written and verbal)

About Us!

A global leader in the Data Warehouse Migration and Modernization to the Cloud, we empower businesses by migrating their Data/Workload/ETL/Analytics to the Cloud by leveraging Automation.

We have expertise in transforming legacy Teradata, Oracle, Hadoop, Netezza, Vertica, Greenplum along with ETLs like Informatica, Datastage, AbInitio & others, to cloud-based data warehousing with other capabilities in data engineering, advanced analytics solutions, data management, data lake and cloud optimization.

Datametica is a key partner of the major cloud service providers - Google, Microsoft, Amazon, Snowflake.

We have our own products!

Eagle Data warehouse Assessment & Migration Planning Product

Raven Automated Workload Conversion Product

Pelican Automated Data Validation Product, which helps automate and accelerate data migration to the cloud.

Why join us!

Datametica is a place to innovate, bring new ideas to live, and learn new things. We believe in building a culture of innovation, growth, and belonging. Our people and their dedication over these years are the key factors in achieving our success.

Benefits we Provide!

Working with Highly Technical and Passionate, mission-driven people

Subsidized Meals & Snacks

Flexible Schedule

Approachable leadership

Access to various learning tools and programs

Pet Friendly

Certification Reimbursement Policy

Check out more about us on our website below!

www.datametica.com

Job Position- Social Media Expert

Company Name- Vsynergize

Key Deliverables:

1. The candidate should have social media expertise and experience in creating content for different social media platforms knowing nuances of each platform.

2. Expertise in engaging the audience through social media posts and interactions.

3. Produce and ideate Social Media posts, primarily for Twitter, LinkedIn, and Facebook

4. Planning, executing and optimizing Paid Social media campaigns 

5. Find new and exciting ways to engage prospects via social media channels to drive awareness and conversation 

6. Should also possess decent copywriting skills, to convey ideas in a clear and precise way.

7. The candidate will be responsible for managing social media marketing campaigns and engagement strategy  

8. Researching and promoting new trends, topics and areas of interest to be included in marketing content

9. Design and implement a social media strategy to align with business goals

10. Collaborate with other teams, like marketing, sales, and operations to ensure brand consistency

11. Analyze and report social channel and activation performance to quantify the effectiveness of campaigns and drive scalable learnings

Key Skills Required-

1. Excellent English language skills

2. Candidates should have worked on multiple Social Media Campaigns.

3. Displays the ability to effectively communicate information and ideas in written and video format.

4. Demonstrates time management skills

5. Hands-on experience in content management

6. Analytical and multitasking skills

7. Solid knowledge of SEO, keyword research and Google Analytics

Experience and qualification required-

1. Proficiency in content creation for various social media platforms

2. Hands-on experience with Paid social and Google Ads campaigns is essential 

3. Displays knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, etc.) and how each platform can be deployed in different scenarios.

4. Advertising Agency experience is highly desirable  

5. Bachelor’s degree in communications, journalism, or marketing

6. Excellent writing skills

7. 1-3 years of experience in social or digital media

5 day week schedule.

About us:-

Facile is a professional services firm focused on delivering digital transformation for our clients, putting people, process & technology to work for creating competitive advantage. Our outsourcing offering spans IT Services, Back Office BPO (Data Processing Services) , Call Centre (Customer Service) Outsourcing and Digital Marketing.

Job Description for the position of “Email Deliverability Specialist”

We are looking for an Email Deliverability Specialist who will be responsible for driving different campaigns like; Drip campaigns, Email and Push channel campaigns etc. and must have in-depth knowledge of email campaign management, marketing automation, channel metrics, and analytics.

Responsibilities

• Day-to-day execution of email deliverability, including onboarding configuration, troubleshooting campaign challenges, creating/segmenting lists.
• Strong understanding of ISP/domain-specific delivery policies, whitelisting and feedback loops with ISPs
• Expert knowledge of “best practices” for sending bulk email and list management
• A good understanding of email end-to-end delivery including IP addresses, DNS, SMTP, authentication and email headers
• Aid in meeting client goals by improving email delivery, unsubscribe rate, and other e-mail metrics.
• Contact vendors on a regular basic including in-depth weekly or monthly calls, or as needed.
• Collaborate with internal teams, helping the QA Team test email assets across different email clients and ESPs.
• Keep current on the latest trends in email technology.
• Provide guidance on scaling our email capability with additional hardware or software capabilities
• Maintain the performance and health of the email channel with regard to deliverability and segmentation

Requirements

• 1+ years of experience in email services/delivery role
• Comprehensive understanding of CAN-SPAM, CASL, GDPR and other international email regulations.
• Comfortable with source version control software (Git)
• Proficiency in email production, delivery platforms, troubleshooting
• Proficient in Microsoft Office
• Knowledge of CAN-SPAM/anti-spam laws
• Strong attention to detail and a creative thinker with an eye for design
• Proven team player mindset – openly shares knowledge, train & mentor junior colleagues
• Ability to thrive in a fast-moving environment with demonstrated ability to manage multiple projects simultaneously, set priorities, utilize resources and meet deadlines
• Proven record of Integrity with following through on commitments
• Quick study of new material and products
• High level of enthusiasm
• Proven problem solver that takes initiative
• Result oriented with a strong work ethic
• Expertise with third-party testing and analysis tools, like Spamhaus, Email on Acid, Litmus, Return Path, 250OK, and SNDS.

Please feel free to contact me if you need anything.

• You will work on long-term React Native mobile applications for innovative startups.
• Together with your colleagues and our clients you will analyse requirements and envision a qualitative solution. You will be responsible for the entire development - from architecture to implementation - and deliver user-friendly, performant and well-tested mobile applications.
• You will be part of our continuous improvement culture, hone your skills and share your experience with your colleagues.

• You have at least 3-year experience implementing and deploying React Native apps.
• You developed and published at least one React Native app on Google and Apple Store.
• You are familiar with Google and Apple Store guidelines and compliance.
• You can build pixel-perfect UIs for all mobile platforms.
• You have strong knowledge of Javascript ES6 and higher.
• You know how to make a solid relational data model and have a good knowledge of SQL.
• You have integrated a variety of web API's and understand HTTP.
• You know how to write clean and flexible object-oriented code.
• You have a good understanding of async programming concepts.
• You work daily with tools like Git, NPM and a proper IDE (Webstorm).
• You can deliver POCs, experiments and technology evaluations following design thinking practices.
• You will be contributing towards architecting and building React Native applications, as well as coordinating with the teams responsible for other layers of the product/project infrastructure.
• You write clean code and are a pragmatic programmer.

• You wish Typescript was the default language of the web.
• You stepped outside the Expo world and have experience with native iOS or Android development. You are familiar with XCode and Android studio, and leverage native APIs for deep integration with Android and iOS.
• You have experience with state management libraries like MobX and Redux.
• You write automated tests and perform end-to-end testing with Detox or Appium.
• You are familiar with functional programming concepts and apply it occasionally.
• You worked with other hybrid mobile platforms like Sencha, HTML5, PhoneGap, etc.
• You have experience with Scrum and Lean methodology