11+ Service desk Jobs in Pune | Service desk Job openings in Pune

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form Link for quicker response-https://forms.gle/vEYAFUaj8Fgs3sLy6

Job Description

Education Qualification: CA, CFA

Position: Senior & Junior position

Experience: Senior (6-8 years) & Junior (2-4 years)

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

1. Record Keeping: Maintain accurate and up-to-date financial records, including transactions, accounts payable/receivable, and payroll.
2. Budget Monitoring: Track spending against the approved budget and flag discrepancies.
3. Reporting Support: Assist the CFO in preparing financial reports and forecasts.
4. Invoice Management: Process payments and manage vendor relations.
5. Data Entry: Ensure timely and accurate entry of financial data into accounting systems.
6. Tax Compliance: Ensure compliance with local and international tax regulations, including filing returns and payments.
7. Tax Planning: Develop tax-efficient strategies to optimize the firm’s financial performance.
8. Reporting: Prepare tax reports and liaise with external auditors and tax authorities.
9. Regulatory Updates: Stay updated on changes in tax laws and assess their impact on the firm’s operations.
10. Risk Mitigation: Identify and mitigate potential tax risks to avoid penalties or disputes with authorities.

Job Title : QA Automation Engineer – Capital Markets

Experience : 6 to 8 Years

Location : Pune (Work From Office)

Domain Preference : Candidates from Banking, Capital Markets, or Financial Services only

Important Note :

• A video screenshot will be taken at the initial stage of candidate submission.

Job Description :

We are seeking an experienced QA Automation Engineer with a strong background in Capital Markets or Equities to join our team in Pune. The ideal candidate will have hands-on experience in test automation using Cucumber, along with solid programming skills in Java, familiarity with FIX protocol, and an understanding of the Trade Lifecycle.

Mandatory Skills :

Automation Testing using Cucumber, Java, FIX Protocol, Unix/Shell Scripting, Equities/Capital Markets/Trade Lifecycle experience.

Key Responsibilities :

• Design and develop automated test scripts using the Cucumber framework.
• Collaborate with cross-functional teams to ensure end-to-end test coverage of Capital Markets workflows.
• Work with the development and business teams to validate requirements and specifications.
• Leverage your understanding of the FIX protocol to test electronic trading systems.
• Perform testing using Unix/Shell scripts and support test environments.
• Analyze and report test results, logging defects, and following up on resolutions.

Required Skills :

• 6 to 8 Years of experience in Quality Assurance and Automation Testing.
• Strong experience in Automation Testing using Cucumber.
• Proficiency in Java for writing test scripts.
• Good understanding of FIX Protocol.
• Exposure to Unix/Linux and ability to write Shell scripts.
• Deep understanding of Trade Lifecycle, Capital Markets, or Equities domain.
• Basic understanding of Python is a plus.

Preferred Background

• Prior experience working with banks, broking firms, investment institutions, or capital market platforms.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Graduate/Post Graduate/MBA with 1 year of experience from BFSI

Work Experience 1+ Years of Sales experience,

Preference to NISM Certified candidates with experience in new client acquisition

Critical Skills Required

Relationship Management

Influencing Skills

Technical - Product Knowledge

Presentation skills

Interpersonal skills 

Effective Communication 

Result oriented with proper adherence to compliance

Negotiation skills

Description

Zycus is looking for a Meanstack/Mernstack Developer, who is motivated to combine the art of design with the art of programming. Responsibilities include implementing visual elements and their behavior with user interactions.. You will also be playing an active role on front end as well as backend development, and defining how the application looks and functions. We are looking for candidates with strong experience in MongoDB, Express.js, Angular, Node.js, Javascript, HTML, CSS, Jquery, Ajax. If you are a Mean Stack or full stack developer with a strong technical experience, then you could be the best fit for the role!

Roles & Responsibilities

· Creating Apps by working on all layers of architecture Understanding the flow of code and how it interacts with different components.

· Creating technical design documents by understanding requirements, and product objectives.

· Writing effective Unit tests

· Good analytical skills and innovative mind.

· Source code management.

· Excellent communication skills.

Requirements

· Total experience of 5 - 8 years

· Experience on Mean Stack/Mernstack (MongoDB, Express.js, Angular, Node.js)

· Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds·

· Strong hands on experience in JavaScript· Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.·

· Good understanding of server-side CSS preprocessors such as Stylus, Less·

· Basic understanding of web markup, including HTML5 and CSS3· Good understanding of asynchronous request handling, partial page updates, JQuery, and AJAX·

· Proficient understanding of cross-browser compatibility issues and ways to work around such issues· Familiarity with JavaScript module loaders, such as Require.js and AMD·

· Proficient understanding of code versioning tools, such as SVN· Good understanding of browser rendering behaviour and performance

· Key Programming Skills: MEAN stack, full stack, Angular, Java, HTML/CSS, Javascript, Bootstrap.

· Experience working with Rest based APIs

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.

2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.

3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization

4. Get a Global Exposure: You get to work and deal with our global customers.

5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

We are seeking an enthusiastic and curious Salesforce Technical Architect to join our team to design and develop solutions on the Salesforce.com platform using Apex and Visualforce programming languages. In this role, you’ll work in a highly collaborative environment where communication with the Marketing, Sales, Underwriting, and Backend Engineering teams is key to your day-to-day success.

As a Specialist Leader in our Salesforce practice, you will:

• Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Organize and deliver services on a cross-section of projects
• Maintain your technical knowledge within the industry and leverage this subject matter knowledge in client engagements
• Contribute to the development and cultivation of business and vendor relationships
• Serve as a “Subject Matter Expert”, adding interpretive value to data presented or experienced insight into a functional process or issue
• Display leadership and business judgment by anticipating client and project needs and developing alternative solutions
• Identify opportunities for other Rialtes service offerings that can address client needs
• Manage solutions, delegate resources, and help ensure quality assurance principles are met across projects and deliverables
• Supervise the work of team members and support delivery team staff
• Provide input and actively participate in recruitment and retention activities

Qualifications Required:

• 6+ years in an SFDC Technical Architect role
• Pre-sales, proposal, and RFP experience
• At least 4 full life-cycle Salesforce implementations with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com
• Strong communication skills, both written and oral.
• 5+ years of hands-on experience on Sales/Service Cloud/Community or Force.com platform and integrations
• 4+ Salesforce Certifications in development & Administration.

Greeting from Infoexcel Consulting

we are hiring for Automation Test Engineer
Mode of Hire: 6 Months Contract-to-hire

Please find the below JD

Core Skills:

• Strong knowledge in Selenium with Java
• Strong knowledge in Eclipse
• Experience in creation/ maintenance of framework
• Strong knowledge of testing concepts
• Selenium webdriver
• Mobile automation testing
• BDD - Cucumber
• Git Experience
• Familiar with OOP's concepts

Desired Skills:

• API testing

If Interested please do share me updated profile with below details

Full name:

Total experience:

Relevant experience:

Current ctc:

Expected ctc:

Holding offers, if yes please do mention how much offer, location,DOJ:

Official Notice period:

If serving LWD:

Thanks Best Regards

ALEKHYA PULLA | Senior Specialist-Leadership Hiring.

Website: www.infoexcelconsulting.com

Established in the year 1994, PRASA Infocom & Power Solutions has gained vast experience in the ever-changing environment of data centers and mission critical infrastructure. Partnering with the leading brands for indoor and outdoor equipment installed for data centers, Prasa has portrayed itself as the leading solution provider for mission critical infrastructure.

Responsibilities:

• Searching new tenders, screening tender documents and analyzing the eligibility to participate for the tender.
• Understanding tender documents, preparing synopsis and sharing it with management.
• Uploading the tender documents online & final submission of tender or bid.
• Responsible for drafting proposals for various projects in coordination with other departments.
• Preparation of pre-bid queries and regular follow up with the concerned departments.
• Making quotations, checklist for all type of tenders
• Preparing bid documents and getting it validated by the management.
• Submitting tender documents online (and physically if required).
• Maintaining records in the system

Requirements:

• Completed BE/BTech in Electrical
• 3-5 years experience
• Must be in Pune and comfortable to work from office in Kothrud
• Knowledge about datacenter industry (preferred)
• Experience with SAP system (preferred)

Our ideal candidate is comfortable collaborating with Product Owners, UX and UI Designers, Data Scientists and senior technical team members to build sound solutions to complex business challenges. A Self-starter and problem-solver will thrive in this position.

You should be strong JavaScript developer comfortable in all areas of the software development lifecycle and have experience with React, Node, Mongo, MySQL and Express in a scalable production environment. Some Python and familiarity with AWS would be welcomed.

Focus Areas and Core Responsibilities

Accountable for day-to-day implementation and launch of product roadmap features and updates.

Collaborate with Data Science, Tech and UX teams to create systems design and information architecture based off of user stories and requirements. Ensure test cases are properly written.

Maintain and work on the continuous improvement and development of company tools.

Coordinate with dev ops and QA to ensure continuous integration and deployment of production ready code.

Skillset, Qualifications, and Experience

• 5+ years of web application development experience including strong working knowledge of JavaScript, ReactJS, NodeJS, Mongo and Express.
• Familiar with asynchronous programming and object-oriented programming best practices. Must have prior experience with MVC design pattern
• Experience with node and linux commands necessary for debugging installations and deployment locally and on cloud services such as AWS
• Strong familiarity with a variety of APIs and RESTful interfaces
• Familiar with various methods for performance optimization
• Ability to work with UX/UI team to create a frictionless user experience and pixel perfect web components and data visualizations
• Experience integrating security best practices into the SDLC
• Expert level Git, including branching and best practices to resolve merge conflicts
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Excellent communicator who can work independently and be a team player
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges