11+ Service desk Jobs in Mumbai | Service desk Job openings in Mumbai

Job Description:

As a Lead Zoho Trainer, you will play a key role in developing a highly skilled internal talent pool by conducting comprehensive Zoho application training programs. You will be responsible for designing, implementing, and continuously improving learning curricula that enhance employees' expertise in Zoho CRM, Analytics, Creator, Desk, Projects, and other related Zoho applications.

Key Responsibilities:

• Design and develop structured training modules and content for various Zoho applications.
• Conduct regular training sessions (virtual & on-site) for internal employees, ensuring practical understanding and proficiency.
• Maintain updated knowledge of Zoho suite advancements, regularly revising training materials.
• Monitor trainee performance, provide feedback, and conduct assessments to ensure skill development aligns with organizational objectives.
• Mentor and guide junior trainers, building a strong internal training team.
• Collaborate with Project Managers, Implementation Consultants, and Developers to identify training gaps and develop tailored learning solutions.
• Generate reports and insights on training effectiveness and suggest continuous improvements.

Skills & Qualifications Required:

• Minimum 3–5 years of experience as a Zoho Trainer, Consultant, or Implementation Specialist.
• Expertise across multiple Zoho applications (CRM, Creator, Analytics, Projects, Desk, etc.).
• Certified Zoho trainer or equivalent professional certification preferred.
• Strong presentation, communication, and interpersonal skills.
• Excellent problem-solving skills and ability to explain complex processes in simple terms.
• Ability to independently develop effective training material using digital learning tools.
• Prior experience mentoring or leading teams is highly desirable.

Educational Qualification:

• Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related fields.
• Zoho certification (desirable).

Why Join Us:

• Competitive remuneration and benefits.
• Continuous learning & professional development opportunities.
• Collaborative and supportive work culture.
• Opportunity to influence and shape talent capabilities within a growing service organization.

Job Title: Senior Manager – Learning & Development (HR)

Location: BKC, Mumbai

Education: Master’s / Postgraduate degree in Human Resources, Business Administration, or a related field.

Experience: Minimum 7–8 years of experience in strategic leadership within Learning & Development, along with hands-on experience in Payroll Management and Recruitment.

Key Responsibilities:

• Design and execute a comprehensive Learning & Development strategy aligned with business goals and growth plans.
• Act as a strategic partner to leadership in driving talent development, succession planning, and sales readiness initiatives.
• Promote a culture of continuous learning, high performance, and organizational excellence.
• Identify critical skill gaps and build leadership and capability development programs.
• Integrate market insights, product knowledge, and customer-centric approaches into learning frameworks.
• Mentor, guide, and develop HR team members to ensure consistent learning outcomes.

Key Competencies:

• Proven expertise in L&D strategy, talent management, payroll administration, and recruitment processes.
• Strong analytical and strategic thinking abilities to align HR initiatives with business priorities.
• Demonstrated ability to manage, coach, and build high-performing teams.
• Experience in managing large sales or business teams from a capability-building perspective.

Company Name : Enlink Managed Services

Company Website : https://enlinkit.com/

Job Description Technical Evaluator (Corporate Trainers)

Work Location: Turbhe, Navi Mumbai

Employment Type: Full-Time (Work from Office)

Experience Required: 8 to 10 Years

Salary Range:

Preferred Candidate Location: Navi Mumbai / Thane / Mumbai

Industry: IT Services Corporate Training & Consulting

Qualifications:

Bachelor’s degree in Engineering / Computer Science / IT or relevant field

8–10 years of experience in trainer evaluation, technical hiring, or L&D

Job Summary:

Enlink Managed Services is looking for a detail-oriented Technical Evaluator to evaluate and shortlist corporate trainer profiles based on their technical competence and training delivery capabilities. This role involves technical screening, evaluation discussions, quality checks, and maintaining structured trainer evaluation reports.

Key Responsibilities:

Review and screen trainer profiles based on technical capabilities and training experience

Conduct technical interviews and competency mapping of trainers

Evaluate trainers on communication skills and training delivery capability

Review and screen trainer profiles based on technical capabilities and training experience

Conduct technical interviews and competency mapping of trainers

Evaluate trainers on communication skills and training delivery capability

Maintain tracker reports, evaluation sheets, and trainer scorecards in Excel

Maintain a strong database of empaneled trainers across multiple technologies

Provide feedback and rating for shortlisted trainers

Ensure trainer quality standards as per company and client requirements

Coordinate with Sales teams to understand client requirements

Validate trainers’ course content, training methodology, and learning outcomes

Ensure only technically qualified trainers are empanelled

Assist in building a strong technical trainer pipeline across multiple domains

Maintain confidentiality and uphold evaluation standards

Required Skills :

Experience in profile evaluation or technical screening

Strong understanding of corporate training standards

Excellent communication skills (spoken and written)

Strong MS Excel skills – evaluation reports, scorecards, filters, trackers

Ability to conduct structured evaluation calls and technical validations

Detail-oriented, organized, and professional

Ability to manage multiple trainer evaluations and meet deadlines

looking for Trainer who has experience on any one in Data Analytics Tableau, Power BI, Excel, MYSQL

Job description

Experience: At least 1 year of experience in imparting trainings Bachelor / Master degree in any field

Requirements :

• Good interpersonal with excellent communication skills
• Imparting Training on Tableau, Excel,SQL, Python or R Programming, Statistics.
• Good understanding of Data Analysis concepts and understanding of Machine Learning, Big Data, Business Intelligence Tools.
• Conduct online and classroom training sessions by providing practical use cases and assignments
• Able to cater College Seminar, Workshop, Corporate training.
• Provide Interview Preparation and placement assistance to students
• Manage Data Analytics Training Content including Session Presentations, Assignments, and Quizzes.

Greetings
Urgently Looking for Technical Training Manager
Experience : 3-7yrs

• Location - Mumbai
  Must have
  1) Should have experience in providing Corporate Trainings in current or past organization
  2) Must have either of these skills ( Java/ Devops/ IOT/ Data Analyst/ Machine Learning/ Cloud)
  3) Good Training Analysis (Delivery) and Training Management Skills
  
  Roles
  Monitoring Technical Trainings
  · Handling Escalations
  · Handholding with operations team for training lab setup on the technical side
  · Checking up with feedback and taking actions on low feedback.
  · Monitoring Technical Trainings

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint

Job Description for JAVA TRAINER

Skills Required- 

Good corporate experience in handling Induction and Lateral crowd 

Handle Java batches ranging from – Core Java, Servlets, JSP, and Hibernate, Struts, spring and EJB 3.1. 

Able to understand and work closely with customer. 

Knowledge on Java 8 

Experience Required 

•   4 to 5 years instructor-led IT training experience 

•   Professional work experience with any 2 of the above technologies 

•   Excellent customer-facing, presentation, interpersonal and communication skills, with an ability to share expertise with others Team player who can also adapt to working solo for long periods 

•   Ability to adapt to changing circumstances and cope with stressful Situation. 

•   A passion for IT and acquiring new skills and experience 

•   Be prepared to travel to different locations in the India (and sometimes abroad) with occasional stays away from home 

•   Application of Technical expertise in the 'real world' 

•  Should have experience into Open Source Technologies such as Angular JS, Angular 2 , Knock Out JS, React JS. 

 Website:   http://www.synergetics-india.com/" target="_blank">www.synergetics-india.com

Candidate must relocate to Mumbai after Covid 19
Shared Accomodation will be provided by Company