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Job Title: Customer Support Executive

Process: Kotak Bank Process

Eligibility:

Graduates with 6+ months experience

Undergraduates with 6+ months experience

Communication Requirement (Versant):

Versant 3 – Average Communication

Versant 4 – Good Communication

Salary (Take Home):

Graduate

Versant 3: ₹17,000

Versant 4: ₹18,000

Undergraduate

Versant 3: ₹16,000

Versant 4: ₹17,000

Job Responsibilities:

Handle customer queries related to Kotak Bank products

Resolve customer issues professionally

Maintain quality and customer satisfaction

Job Details:

Shift Timing: 9:30 AM – 6:30 PM

Shift: Day Shift

Week Off: 1 Rotational Week Off

Location: Eureka Outsourcing Solutions

Key Responsibilities: Subject Matter Knowledge

● Detailed understanding of various standards and frameworks in information security, cybersecurity, business continuity, privacy, regulatory compliance requirements for various industries (such as ISO 27001, NIST Cybersecurity Framework, ISO 22301, SEBI, RBI, IRDA,, GDPR, CCPA (Data Privacy Regulations)

● Knowledge of Security Domains: Familiarity with key areas of cybersecurity,

including:

○ Network Security (Firewalls, IDS/IPS, VPNs)

○ Cloud Security (AWS, Azure, GCP security principles, container security)

○ Application Security / DevSecOps (Secure coding practices, SAST/DAST)

○ New emerging technologies landscape

○ Identity and Access Management (IAM) (Authentication, authorization,

privileged access)

○ Endpoint Security (Antivirus, EDR, mobile device management)

● Threat Landscape Awareness: Staying current with common attack vectors (e.g.,phishing, ransomware, zero-day exploits), threat actors, and cybersecurity trends.

● Incident Response (IR) Lifecycle: Knowledge of the stages of incident response

(Preparation, Detection, Containment, Eradication, Recovery, Lessons Learned) to manage projects that improve IR capabilities or even help coordinate during a crisis.

● Read, research, build templates and deliverables specific to customer or general templates for the work at hand

Project Lifecycle Management & Ownership:

● Accountable for overall project success, client relationships, profitability, and meeting strategic objectives.

● Primary escalation point for key client stakeholders; building and nurturing

long-term client relationships; identifying new business opportunities.

● Develop project plans, including weekly activity schedules/Sprint planning, ensuring

alignment with project goals and client expectations.

● Monitors overall project timelines; milestones, tracks and ensure billing, address resource conflicts across projects.

Communication & Stakeholder Management:

● Serve as the primary point of contact for the client, maintaining a professional and collaborative relationship throughout the project duration.

● Lead periodic client and internal project calls, communicating progress, identifying

day-to-day issues, and driving resolutions.

● Promptly identify, highlight, and escalate any project challenges, hindrances, or potential delays in milestones to the Management and client, proposing solutions where possible.

Team Leadership & Mentorship:

● Actively mentor and guide consultants working on the project.

● Clearly define and align consultants on their respective tasks, setting precise expectations for quality, timeliness, and output.

● Regularly obtain updates from consultants, providing feedback and directing them for task completion.

PreSales and Business Development

● Actively participates in pre-sales, proposal development, and identifying new business within existing accounts.

● Helps organization ideate new services and business lines

Qualifications:

● Bachelor’s degree in IT, Computer Science, Cybersecurity, or a related field.

● Certiications such as CISA, CISSP, CISM, CEH,etc.

● Good communication skills and a willingness to learn.

What We Look For:

● Strong written and verbal communication skills.

● Expert-level knowledge of the Information Security industry, with a deep and current

understanding of relevant frameworks, threats, and trends.

● Ability to learn and fit into our company culture.

● Proven track record in client relationship management, business development, and pre-sales.

Why Join Us?

● Work with experienced professionals in cybersecurity.

● Enjoy continuous learning and growth in a supportive environment.

About UpSolve:

We built and deliver complex AI solutions which help drive business decisions faster and more accurately. We are a typical AI company and have a range of solutions developed on Video, Image and Text.

About Role:

● Interact with business leaders to understand requirements.

● Manage client onboarding and solution deployment.

● Keep track of commitments and ensure in-time delivery.

Qualifications:

● MBA with 3 Year of experience in tech sales.

● Prior Client facing role is a must.

Location: Mumbai

Office: Borivali

• Responsible for handling Imports/ exports/ shipping Documentations in Banks
• Knowledge of L/ c Documentation for Import and Export & coordinate banker for the Same
• Responsible for Account Payables and Receivables , GST filings & Accounting

• Manage and build overall email campaign strategies & Develop a lead generation strategy
• Work with all business units to develop relevant email campaigns to create various target audience email lists and campaigns
• Create and design various CTAs, subject lines, and email templates
• A/B testing, analysis, and reporting of email marketing campaigns
• Track and measure email marketing KPIs
• Develop and present reports on a weekly basis
• Analyze data to get smart insights & suggest methods for improvements
• Segment lists based on behaviors like past email engagement and website interactions 
• Develop documentation and road maps for processes, A/B tests, drip campaigns
• Ensure emails follow industry policies and best practices
• Experience in using marketing automation platforms like Salesforce, Pardot, Eloqua or Marketo
• Monitor Marketing Leads, Opportunities, Accounts, and Contacts 
• Monitor and improve database quality on a regular basis
• Should have a good understanding of Software Services and Product Engineering
• Experience in handling Events and Conferences outreach is desirable
• Experience in managing teams and nurturing talent

Skills Required

• Master’s degree in Marketing, PR, Communications, Business or similar – preferably an MBA
• 7+ years experience in Email Marketing with a B2B company or IT/ITeS firm
• Experience with Salesforce Pardot of Hubspot or similar platforms – preferably Pardo
• Experience in database segmentation, email automation, and campaign coordination
• Experience in digital analytics and data analysis - being able to communicate insights 
• Hands-on experience in designing and building dashboards and campaign reports
• Strong understanding of content for emails and attention to detail/CTA
• Ability to work in a team and lead the team 
• Excellent people and time management skills
• Proven track record of delivering successful, data-driven marketing automation campaign

Sales Executive Job Responsibilities:

• Builds business by identifying and selling prospects; maintaining relationships with clients.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.