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Description:
Responsibilities
Strategy & Planning
- The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
- Provides overall expertise with all network operations functions.
- Ability to define, implement and enforce configuration management and change management policies and practices.
Acquisition & Deployment
- Handle escalations and manage support from different levels.
- Ensure adherence of operational metrics.
- Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
- Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
- Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
- Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
- Provide procedural training to staff.
- Perform performance objectives and performance reviews with all team members.
Operational Management
- The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
- This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
- The NOC Manager will manage all related partner operational expectations.
- Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
- Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
- Ensure that reports are accurate and delivered on time.
Experience:
- More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
- Expert knowledge of (SCCM) System Center configuration Manager 2012.
- MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
- VMware 410 VSphere Administrator - VCP410 Certified
- Expert knowledge of Virtualization using VMware,MCITP
- Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
- and High availability using industry standards.
- Ability to work independently as well as in a team environment.
- Network services experience is desired.
- ITIL V3 Foundation Certification preferred
Location: Chennai
PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Role Overview:
We are seeking a Senior Consultant with deep expertise in storage and backup infrastructure, data migration strategies, and enterprise IT consulting. This individual will lead customer engagements, build methodologies, and deliver value through the ZENfra platform.
Experience in product implementation and customer support management is a strong plus, enabling this role to bridge consulting with hands-on delivery and post-deployment success.
Key Responsibilities:
Consulting & Strategy:
Engage with enterprise customers to understand their infrastructure, pain points, and transformation goals.
Design and recommend migration strategies and modernization roadmaps for storage and backup environments.
Develop reusable methodologies and frameworks tailored to customer needs.
ZENfra Enablement:
Translate customer requirements into actionable insights using the ZENfra platform.
Build and deliver ZENpacks (customized solution bundles) including reports, dashboards, and automation scripts.
Collaborate with ZENfra product and engineering teams to enhance platform capabilities based on field feedback.
Product Implementation & Support:
Lead or support ZENfra platform deployments across customer environments.
Ensure smooth onboarding, configuration, and integration of ZENfra components.
Manage customer support escalations, ensuring timely resolution and customer satisfaction.
Provide feedback to product teams to improve usability and performance.
Leadership & Delivery:
Lead and mentor a team of consultants and engineers across multiple customer engagements.
Prioritize tasks and manage delivery timelines while maintaining high customer satisfaction.
Ensure quality and consistency in deliverables across projects.
Customer Success:
Act as a trusted advisor to customers, helping them derive maximum value from VTG and ZENfra offerings.
Conduct workshops, training sessions, and executive briefings as needed.
Required Skills & Experience:
- 10+ years of experience in IT consulting with a focus on storage, backup, and data protection technologies.
- Proven experience in data centre migrations, cloud transitions, and infrastructure assessments.
- Strong leadership experience managing cross-functional teams and customer engagements.
- Hands-on experience with product implementation and customer support management.
- Excellent communication and stakeholder management skills.
- Familiarity with tools like ZENfra, ZENfra Ignite, or similar platforms is a strong plus.
- Ability to create structured reports, methodologies, and reusable assets.
- Experience working with global customers and managing multiple priorities.
Preferred Qualifications:
Certifications in storage technologies (e.g., NetApp, Dell EMC, Veritas, Commvault).
Exposure to cloud platforms (AWS, Azure, GCP) and hybrid infrastructure.
Experience with automation and scripting (Python, PowerShell) is a plus.
Javascript
Amazon Web Services (AWS)About the Role
We are seeking a detail-oriented QA Engineer with strong expertise in automation testing, test planning, and cloud technologies. The ideal candidate will ensure the quality and reliability of our products through rigorous manual and automated testing, while also contributing to continuous improvement in our CI/CD pipeline and cloud-native environments.
Responsibilities
- Design, develop, and execute test plans, cases, and scripts for functional, integration, system, regression, and UAT testing.
- Build and maintain automation frameworks for E2E and API testing (Playwright, SoapUI, or similar).
- Integrate automated test suites into CI/CD pipelines to enable continuous testing.
- Collaborate with developers, product managers, and DevOps engineers to ensure high-quality software delivery.
- Perform defect tracking, reporting, and root cause analysis to drive continuous improvement.
- Apply knowledge of AWS cloud-native services and Terraform to support testing in cloud-based environments.
- Write and maintain reusable test automation scripts with JavaScript/TypeScript.
- Support release validation, performance checks, and production monitoring as needed.
Must-Have Requirements
- Strong experience in test planning & execution (functional, integration, regression, UAT).
- Hands-on with automation testing frameworks (Playwright, SoapUI, etc.).
- Proficiency in JavaScript with basic understanding of TypeScript and SQL.
- Experience with Terraform and good exposure to AWS Cloud Native services.
- Ability to integrate test automation with CI/CD pipelines.
Nice-to-Have Skills
- Familiarity with other automation tools (Selenium, Cypress, Postman, etc.).
- Experience in performance testing and security testing.
- Knowledge of Docker/Kubernetes for containerized environments.
- Strong analytical and problem-solving skills.
Job Title: Project Manager – Digital Transformation
Location: Chennai
Experience: 9+ Years
Work Mode: Full-time | Work from Office
About the Role:
We are looking for a dynamic and experienced Senior Project Manager to lead our broader digital transformation and eCommerce initiatives. The ideal candidate will have a strong background in mobile app development project management, excellent stakeholder management skills, and hands-on experience delivering high-impact digital solutions.
Key Responsibilities:
- Lead the planning, execution, and delivery of Android-based mobile application projects
- Manage eCommerce-focused digital transformation programs end-to-end
- Coordinate cross-functional teams including developers, designers, testers, and business stakeholders
- Ensure project goals, timelines, and budgets are met without compromising on quality
- Drive agile delivery practices, sprint planning, and stakeholder reporting
- Identify project risks and implement mitigation strategies
- Serve as the primary point of contact for clients and internal leadership on assigned projects
- Ensure seamless collaboration across on-site and remote teams
- Monitor KPIs and project metrics to track delivery progress
Required Skills & Experience:
- 9+ years of total experience, with at least 4+ years in a project management role
- Proven experience in Android mobile application project delivery
- Strong exposure to eCommerce platforms and digital transformation projects (Mandatory)
- Solid understanding of mobile development lifecycle and architecture
- Familiarity with Agile/Scrum methodologies and tools like JIRA, Confluence, Trello
- Excellent communication, client interaction, and team leadership skills
- Ability to manage multiple projects simultaneously in a dynamic environment
Nice to Have:
- PMP / Prince2 / Agile Scrum Master certification
- Working knowledge of iOS mobile apps is a plus
- Experience with cloud-based backend integration for mobile apps
Educational Qualification:
Bachelor’s or Master’s degree in Computer Science, IT, or a related field
A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
technology based supply chain management
AngularJS (1.x)
React.jsJavascript• Strong understanding of GUI architecture, site navigation and web design principles, and the ability to create and maintain web pages quickly and efficiently
• Extensive web programming experience including web security, cross browser compatibility, and performance tuning
• Development experience in the area of: Responsive design/development and mobile device applications and optimized Web sites
• Hands on design & development skills in HTML/XHTML, HTML5, CSS2, CSS3
• Knowledge of W3C standards, Web accessibility
• Hands on experience with Object oriented JavaScript and Design Patterns
• Extensive experience in at least one of the modern frameworks like jQuery / jQueryUI / Angular JS / ExtJS / Ember JS / Backbone JS / React / TypeScript
Job Location: Chennai
Condé Nast is looking for a Project Manager - Product Operations who has proven
experience in project management and the ability to lead projects across various
teams. We are looking for a creative and dedicated individual who will fit with our
collaborative culture. You will be working closely across teams to ensure that all
project requirements, deadlines, and schedules are on track.
Primary Responsibilities
● Become a subject matter expert on experience with customer
segmentation, profiling, merchandising and targeting
● Produce high-level product requirements, iterate with design and
engineering teams.
● Engage and coordinate across teams to maintain product and strategy
alignment.•
● Manage the roadmap, prioritize product opportunities, refine feature ideas and
maintain existing features to drive business goals.
● Communicate project status, key issues and decisions, coordinate meetings
through the project lifecycle with appropriate business units and stakeholders
● Ensure delivery happen on time
● Focus on continual improvement and innovation through retrospective
Desired Skills & Qualification
● 6 to 8 years Project Management experience
● 1+ years of work experience in digital marketing / brand marketing
/ performance marketing in a consumer-centric business
● PMP certified
● A proven track record of working with engineers, and various stakeholders
to coordinate,plan, execute, and track product releases end to end.
● Experience managing data projects and online web applications
● Proven ability to manage multiple initiatives at the same time
● Excellent written and verbal communication skills
● Strong problem solving skills and willingness to think outside the box and roll
up one’s sleeves to get the job done
● Familiarity with agile software development methodologies.
● Proven ability to create clear, detailed, concise documentation -
Business Requirement, stories,
● Status reports, roadmaps, charts, etc. (please include samples)
● Proficient with one or more PM and Roadmap tools such as MS Project,
Jira, ProdPad, as well as MS Excel, Visio, PowerPoint and Word
● Experience and interest in media, publishing, and / or a related industry is a
plus
● Knowledge of UAT and QA/QC processes is an added advantage
● Strong understanding of technologies (Python, JS, Java, Cloud services, etc.) is
a plus
● Bachelor’s degree in business or information technology preferred.
About Condé Nast
CONDÉ NAST GLOBAL
Condé Nast is a global media house with over a century of distinguished publishing
history. With a portfolio of iconic brands like Vogue, GQ, Vanity Fair, The New Yorker
and Bon Appétit, we at Condé Nast aim to tell powerful, compelling stories of
communities, culture and the contemporary world. Our operations are headquartered
in New York and London, with colleagues and collaborators in 32 markets across the
world, including France, Germany, India, China, Japan, Spain, Italy, Russia, Mexico, and
Latin America.
Condé Nast has been raising the industry standards and setting records for excellence
in the publishing space. Today, our brands reach over 1 billion people in print, online,
video, and social media.
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and
social platforms - in other words, a staggering amount of user data. Condé Nast made
the right move to invest heavily in understanding this data and formed a whole new
Data team entirely dedicated to data processing, engineering, analytics, and
visualization. This team helps drive engagement, fuel process innovation, further
content enrichment, and increase market revenue. The Data team aimed to create a
company culture where data was the common language and facilitate an environment
where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London.
The team at Condé Nast Chennai works extensively with data to amplify its brands'
digital capabilities and boost online revenue. We are broadly divided into four groups,
Data Intelligence, Data Engineering, Data Science, and Operations (including Product
and Marketing Ops, Client Services) along with Data Strategy and monetization. The
teams-built capabilities and products to create data-driven solutions for better
audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create
diverse forms of self-expression. At Condé Nast, we encourage the imaginative and
celebrate the extraordinary. We are a media company for the future, with a remarkable
past. We are Condé Nast, and It Starts Here.
Vue.jsAngularJS (1.x)
Angular (2+)React.jsJavascriptHands-on experience with SQL Schema design, REST API Design
Experience with Laravel, along with other common libraries such as PHP Unit and Eloquent
Basic understanding of front-end technologies such as Javascript, HTML5, CSS3
Familiarity with concepts of MVC, ORM, and RESTful
Able to Implement automated testing platforms and unit tests
Proficient understanding of code versioning tools such as Git
We are Immediate Hiring for Production & Quality Engineer for top Mnc Manufacturing Companies in Chennai with Attractive Salary. {ref CHITHRA HR}.
Qualification: DIP/BE/B.TECH ( MECH, EEE)
Year of Passing: 2017/2018/2019
Role: GAT/GET/NEEM Trainee/Company Trainee
Nature of Work: Production/Quality & Maintenance
Salary: 12 K-16 K
Shift time: 8hrs (Rotational Shift)
Benefits:
Food & Transport
ESI+PF available
Increment
Interview Date& Time:
24/07/2019-10/08/2019
10.30 am to 4.30 pm {Sunday Holiday}
Venue Address:
AA MANPOWER SOLUTIONS
No 24,F 1,First Floor,
Bajanai Koil 2nd Street,
Vadapalani,Chennai-26.
near SIMS Hospital Back Side
Contact:
CHITHRA HR
AA MANPOWER SOLUTIONS
HTML/CSSJavascriptAngularJS (1.x)
jQuery
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