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Purpose of the Role
Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.
Desired Skills and Competencies
- Ability to Influence
- Customer Sensitivity
- Execution Excellence
- Functional Expertise
- Situation Handling
- Team Management
- Working Together
Role Description:
- Work Experience: Should have work experience in Telco / ISP service Provider background
- Should have experience in Planning and Operations of Broadband network.
- Should Lead a Team and Manage Day to Day NOC Operation.
- Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
- Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
- Maintain the Uptime of the network at 100%.
- Should Monitor the Network and planning maintenance activities timely.
- Should work on building redundancy and elimination of Point of Failures.
- Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
- Provide backend support to cross functional teams for new provisioning and Fault Repair.
- Should be available 24*7 for support for responding to emergency situations and planned activities.
- Should be Responsible for Inventory Management.
- Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities.
- Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
- Should analyse fault trends and plan preventive actions.
- Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.
Technical Requirements:
- Should have Good Knowledge of Switching and Routing.
- Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
- Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
- Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
- Should have worked on NMS Tools and have understanding of SNMP Protocol.
- Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
- Should have Good understanding of Fiber Technology.
- Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
- Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
- CCNA/CCNP Certification is Preferred.
It offers user-friendly fiber speed equipment.
Software Engineer(Layer 2/Layer 3)
Location : Gurgaon (WFH currently)
Experience/ Skills Required : 5 to 10 years
To be successful in this role you should be well versed with the concepts of networking and comfortable in C programming in a linux environment for embedded software. As we use Linux, experience with this operating system is a mandatory requirement, knowledge and experience on OpenWrt is a bonus. Working experience with router software development for layer 3 and layer 4 features.
Domain knowledge required: IPv4, TCP/UDP, IPv6, NAT, Firewall (iptables), DHCPv4, DHCPv6, IPv6 prefix delegation, Port forwarding, Source based routing, Policy based routing, L3 QoS, IGMP proxy, IPv6 MLD snooping, DNS, DNS proxy. Knowledge on VoIP is a bonus.
Management methods: TR069, SNMPv2, CLI.
Operating system: Linux, OpenWrt
Programming languages: C(must have), Python
Working for us means having a healthy interest in Software but most of all, you like to work in a team. You like to take initiative and have the “just do it” approach. Having the right mentality and attitude are more important for us than a degree. Dedication, investigation and responsibility are keywords for us. Preferred years of experience in industry/technology: 5-10 years.
Role:
As a Software Engineer you develop new software features and solutions for our fibre connectivity product portfolio. The position offers a wide range of possibilities to work with everything from low-level Linux drivers to high-level applications. You develop for various protocols and HW interfaces, often in complex network scenarios in combination with customer specific requirements. The team is responsible for all SW development for existing and new Home Gateways. This means development of Linux drivers, network functionality, remote Management (TR-069) and VoIP application (sipapp). The development is mainly done in C and in Linux environment, knowledge in Python is an add-on. Products and development are realized in Agile.