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🚀 RECRUITING BOND HIRING

Role: CLOUD OPERATIONS & MONITORING ENGINEER - (THE GUARDIAN OF UPTIME)

⚡ THIS IS NOT A MONITORING ROLE

THIS IS A COMMAND ROLE

You don’t watch dashboards.

You control outcomes.

You don’t react to incidents.

You eliminate them before they escalate.

This role powers an AI-driven SaaS + IoT platform where:

---> Uptime is non-negotiable

---> Latency is hunted

---> Failures are never allowed to repeat

Incidents don’t grow.

Problems don’t hide.

Uptime is enforced.

🧠 WHAT YOU’LL OWN

(Real Work. Real Impact.)

🔍 Total Observability

---> Real-time visibility across cloud, application, database & infrastructure

---> High-signal dashboards (Grafana + cloud-native tools)

---> Performance trends tracked before growth breaks systems

🚨 Smart Alerting (No Noise)

---> Alerts that fire only when action is required

---> Zero false positives. Zero alert fatigue

Right signal → right person → right time

⚙ Automation as a Weapon

---> End-to-end automation of operational tasks

---> Standardized logging, metrics & alerting

---> Systems that scale without human friction

🧯 Incident Command & Reliability

---> First responder for critical incidents (on-call rotation)

---> Root cause analysis across network, app, DB & storage

Fix fast — then harden so it never breaks the same way again

📘 Operational Excellence

---> Battle-tested runbooks

---> Documentation that actually works under pressure

Every incident → a stronger platform

🛠️ TECHNOLOGIES YOU’LL MASTER

☁ Cloud: AWS | Azure | Google Cloud

📊 Monitoring: Grafana | Metrics | Traces | Logs

📡 Alerting: Production-grade alerting systems

🌐 Networking: DNS | Routing | Load Balancers | Security

🗄 Databases: Production systems under real pressure

⚙ DevOps: Automation | Reliability Engineering

🎯 WHO WE’RE LOOKING FOR

Engineers who take uptime personally.

You bring:

---> 3+ years in Cloud Ops / DevOps / SRE

---> Live production SaaS experience

---> Deep AWS / Azure / GCP expertise

---> Strong monitoring & alerting experience

---> Solid networking fundamentals

---> Calm, methodical incident response

---> Bonus (Highly Preferred):

---> B2B SaaS + IoT / hybrid platforms

---> Strong automation mindset

---> Engineers who think in systems, not tickets

💼 JOB DETAILS

📍 Bengaluru

🏢 Hybrid (WFH)

💰 (Final CTC depends on experience & interviews)

🌟 WHY THIS ROLE?

Most cloud teams manage uptime. We weaponize it.

Your work won’t just keep systems running — it will keep customers confident, operations flawless, and competitors wondering how it all works so smoothly.

📩 APPLY / REFER : 🔗 Know someone who lives for reliability, observability & cloud excellence?

Key Job Duties & Responsibilities :

- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.

- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.

- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.

- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.

- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.

- Work with outside vendors to provide a stable network environment.

- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.

- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.

- Participate in the validation and periodic testing of recovery procedures.

- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.

- Communicate the scope, goals, deliverables, and significant milestones.

- Effectively communicate project expectations with team members and project stakeholders.

-Proactively identify, communicate, and resolve project issues.

- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.

- Participate in administration and support of networks, security, telephony, video, wireless and operations.

- Manage and implement planned changes in pre-scheduled maintenance windows off hours.

- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.

Skills/Qualifications (include Education, Skills & Experience) :

- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.

- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.

- Cisco route & switch CCNP certifications are required.

- Voice and/or security certifications are preferred.

- Possess expert knowledge of network and data communication protocols and technologies.

- Able to design, implement and support converged networks with voice, data, video and wireless access.

- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.

- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.

- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.

- Strong vendor management experience desired.

- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.

- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.

- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.

- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.

- Proven technical project management and documentation skills.

- Must be both team-oriented and self-motivated.

- Willing to travel, domestic and international.

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.