11+ Remote Desktop Services Jobs in Kochi (Cochin) | Remote Desktop Services Job openings in Kochi (Cochin)

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

We are seeking a customer-focused Fashion Consultant to assist customers in selecting apparel that suits their style, needs, and preferences. The role involves delivering excellent customer service, achieving sales targets, and maintaining visual merchandising standards in the store.

Key Responsibilities:

• Greet customers warmly and understand their fashion needs and preferences.
• Provide styling advice and product recommendations to enhance customer satisfaction.
• Promote ongoing offers, new arrivals, and brand collections.
• Achieve individual and store sales targets.
• Maintain store appearance, product displays, and visual merchandising standards.
• Assist customers with trial room management and billing support.
• Handle customer queries, complaints, and returns professionally.
• Ensure accurate stock handling, tagging, and inventory support.
• Follow store policies, grooming standards, and operational guidelines.

Qualifications & Skills:

• Minimum qualification: 12th pass / Diploma / Graduate (preferred).
• Experience: 0–3 years in apparel retail or fashion sales (Freshers welcome).
• Strong communication and interpersonal skills.
• Interest in fashion, trends, and styling.
• Customer-oriented with a positive attitude.
• Ability to work flexible shifts, including weekends and holidays.

About Trusttech:

We, at Trusttech Solutions, comprise a team of experts who are passionate about what they do. Developing websites and mobile apps, we aim at turning each of our clients business ideas into a reality that has a strong hold in the marketplace with designs resistant to time and competition. Serving a number of clients,mostly international ones, we are well-versed in catering to the needs of customers from different time-zones. Pledged to provide excellent customer service, we strive hard to make on time project deliveries while ensuring their efficiency.

At Trusttech, we focus on delivering excellence by fostering a culture of innovation, collaboration, and growth. Our team of highly skilled professionals works on strategic projects that create real impact, making Trusttech the preferred offshore partner for businesses worldwide.

Job Title: Motion Graphics Designer (Full-Time, In-House)

We are looking for a creative and performance-driven Motion Graphics Designer to join our marketing team. This is a full-time, in-house role focused on producing engaging visual content that drives lead generation, brand visibility, and campaign performance.

The ideal candidate should be passionate about short-form video content, digital advertising creatives, and market-driven visual storytelling. Your work will play a key role in supporting our marketing campaigns across multiple digital platforms.

Key Responsibilities

• Create daily short-form video content for digital platforms including:
• Instagram Reels
• TikTok
• YouTube Shorts
• Design and produce high-performing advertising creatives for platforms such as:
• Meta Ads (Facebook & Instagram)
• Google Ads
• Other digital advertising channels
• Develop high-converting motion graphics and ad creatives related to financial markets such as forex, gold, oil, and cryptocurrency trading.
• Produce branding animations, promotional videos, and campaign visuals to support marketing initiatives.
• Create trend-based content by closely following market updates and social media trends to keep creatives fresh and engaging.
• Adapt and optimize video creatives into multiple formats suitable for different platforms, including:
• Vertical (9:16)
• Square (1:1)
• Landscape (16:9)
• Collaborate closely with the digital marketing team on:
• Campaign concepts and creative strategy
• A/B testing of ad creatives
• Creative performance analysis and optimization

Requirements

• Proven experience in motion graphics and video editing.,
• Strong knowledge of Adobe After Effects, Premiere Pro, and other relevant design tools.
• Experience creating short-form social media videos and advertising creatives.
• Understanding of digital marketing and performance-based creative production.
• Ability to work in a fast-paced environment and meet daily content requirements.
• Strong attention to detail and creativity.

Job Type

Full-time, In-House

• Experience: 3 + years
• Education:
• Bachelor's (Preferred)
• Work Location: Kakkanad, Kochi

About Trusttech's Vision:

Trusttech is committed to empowering global businesses with innovative solutions, unmatched expertise, and a highly skilled workforce. We deliver results that enable our clients to grow, scale, and lead their industries.

We are seeking a skilled Cloud Data Engineer who has experience with cloud data platforms like AWS or Azure and especially Snowflake and dbt to join our dynamic team. As a consultant, you will be responsible for developing new data platforms and create the data processes. You will collaborate with cross-functional teams to design, develop, and deploy high-quality frontend solutions. 

Responsibilities:

Customer consulting: You develop data-driven products in the Snowflake Cloud and connect data & analytics with specialist departments. You develop ELT processes using dbt (data build tool) 

Specifying requirements: You develop concrete requirements for future-proof cloud data architectures.

Develop data routes: You design scalable and powerful data management processes.

Analyze data: You derive sound findings from data sets and present them in an understandable way.

Requirements:

Requirements management and project experience: You successfully implement cloud-based data & analytics projects.

Data architectures: You are proficient in DWH/data lake concepts and modeling with Data Vault 2.0.

Cloud expertise: You have extensive knowledge of Snowflake, dbt and other cloud technologies (e.g. MS Azure, AWS, GCP).

SQL know-how: You have a sound and solid knowledge of SQL.

Data management: You are familiar with topics such as master data management and data quality.

Bachelor's degree in computer science, or a related field.

Strong communication and collaboration abilities to work effectively in a team environment.

Skills & Requirements

Cloud Data Engineering, AWS, Azure, Snowflake, dbt, ELT processes, Data-driven consulting, Cloud data architectures, Scalable data management, Data analysis, Requirements management, Data warehousing, Data lake, Data Vault 2.0, SQL, Master data management, Data quality, GCP, Strong communication, Collaboration.

We are seeking an experienced UX Architect to lead the development of end-to-end user experience strategies, design architecture, and usability frameworks for digital products.

UX Strategy and Leadership

• Define and implement the UX strategy for complex digital platforms.

• Translate business objectives and user insights into actionable design strategies and measurable outcomes.

• Conduct competitive benchmarking to identify opportunities and set experience standards.

• Define UX success metrics and KPIs to measure usability, engagement, and overall experience quality.

• Integrate UX strategy into Agile workflows to support continuous improvement and rapid iteration. • Establish and maintain accessibility guidelines, ensuring inclusive and compliant designs.

• Lead design critiques, UX reviews, and A/B tests to validate hypotheses and improve user experience.

• Implement UX governance and DesignOps practices to ensure consistency and design quality.

Research and User-Centered Design

• Conduct user research, discovery sessions, and usability testing to understand user needs and pain points.

• Perform heuristic evaluations and leverage data analytics, insights, and user feedback to drive design decisions.

• Turn qualitative and quantitative findings into models, personas, task analyses, and measurable KPIs, validating with prototypes of increasing fidelity.

• Develop detailed end-to-end user journey maps and personas to visualize and optimize experiences.

• Define clear information architecture (IA) and navigation models for seamless interaction.

• Design taxonomies, navigation models, and content hierarchies to help users find information and complete tasks across modules.

• Define interaction patterns, states, and flows for multi-step, multi-role scenarios — including edge cases, error handling, and accessible behaviors.

• Map domains, entities, and relationships, aligning UX models to backend structures and constraints while keeping complexity hidden from users.

• Create wireframes, flows, prototypes, and interaction models that align with both user needs and business goals.

• Design for product scalability, flexibility, localization, and long-term usability.

• Plan for scalability, localization, permissions, and large data volumes, ensuring resilience, offline support, and progressive enhancement.

• Embed accessibility standards, regional regulations, and risk controls into complex workflows with sensitive data.

UX Documentation

• Create and maintain UX documentation such as personas, journey maps, IA diagrams, and design guidelines.

• Develop and maintain architecture documentation that aligns UX with product, engineering, and compliance requirements.

 • Ensure UX-design intent is accurately implemented during UI-design and development through close collaboration with teams.

Collaboration and Communication

• Facilitate stakeholder workshops to align teams on UX goals, insights, and priorities.

• Write and present architecture documentation to align product, engineering, data, and compliance requirements.

 • Communicate UX vision, strategy, and design rationale effectively to leadership and crossfunctional teams.

• Work closely with product managers, developers, and business stakeholders to ensure cohesive and user-first outcomes.

• Review design deliverables and promote UX best practices across teams.

Mentorship and Continuous Learning

 • Mentor and guide designers to enhance their strategic thinking, design process, and creative problem-solving skills.

• Stay informed about emerging UX trends, tools, and technologies to continuously advance design capabilities.

Required Skills & Experience

 • Experience in effectively interacting with customer managers and stakeholders to understand their needs, build strong relationships, and collaborate on solutions.

• Strong communication skills with the ability to communicate and demonstrate the value and rationale for own design decisions to business and technology partners.

• Experience in managing small to medium-sized teams, including overseeing daily operations, delegating tasks, providing training and support, and ensuring team objectives are met efficiently and effectively. Strong expertise in wireframing and prototyping tools.

• Solid understanding of UX-research, UX-design, and accessibility (WCAG).

• Strong analytical and conceptual thinking skills to translate data into actionable design solutions.

• Multi-tasking skills, ability to work under pressure, and prioritize with minimal supervision.

• Team player with the ability to work with cross-functional teams

• Attention to detail and an open mind to feedback

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

Egen is a data engineering and cloud modernization firm helping industry-leading companies achieve digital breakthroughs and deliver for the future, today. We are catalysts for change who create digital breakthroughs at warp speed. Our team of cloud and data engineering experts are trusted by top clients in pursuit of the extraordinary. An Inc. 5000 Fastest Growing Company 7 times, and recently recognized on the Crain’s Chicago Business Fast 50 list, Egen has also been recognized as a great place to work 3 times.

You will join a team of insatiably curious data engineers, software architects, and product experts who never settle for "good enough". Our Java Platform team's tech stack is based on Java8 (Spring Boot) and RESTful web services. We typically build and deploy applications as cloud-native Kubernetes microservices and integrate with scalable technologies such as Kafka in Docker container environments. Our developers work in an agile process to efficiently deliver high value data driven applications and product packages.

Required Experience:

• Minimum of Bachelor’s Degree or its equivalent in Computer Science, Computer Information Systems, Information Technology and Management, Electrical Engineering or a related field.
• Have experience working and strong understanding of object-oriented programing and cloud technologies
• End to end experience delivering production ready code with Java8, Spring Boot, Spring Data, and API libraries
• Strong experience with unit and integration testing of the Spring Boot APIs.
• Strong understanding and production experience of RESTful API's and microservice architecture.
• Strong understanding of SQL databases and NoSQL databases and experience with writing abstraction layers to communicate with the databases.

Nice to have's (but not required):

• Exposure to Kotlin or other JVM programming languages
• Strong understanding and production experience working with Docker container environments
• Strong understanding and production experience working with Kafka
• Cloud Environments: AWS, GCP or Azure