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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
HTML/CSS
JavaUI Developer - HTML , CSS, Javascript
This are skills which we are actively looking for top Most MNC company.
Responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage, and related software and hardware
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Strategic Activities · Develop the overarching network architecture to enable smooth functioning of all Client's systems across the nation · Design the overall infrastructure strategy for Client, optimizing costs and value delivered · Provide periodic reports to the CDTO and senior leadership on network and infrastructure costs, implementation, adoption, etc. · Design and create policies pertaining to IT Asset Management, audits, service and maintenance of networks, software and hardware · Act as the custodian for all network and infrastructure related policies for the organization · Support team in negotiating competitive pricing for software licensing/purchase, hardware leasing/purchase, etc.; ensure IT assets purchases are within the budget
Infra & Network Architecture · Define, develop, and implement infrastructure optimization and evolution strategy · Identify and develop a strategy to mitigate risk and increase productivity · Develop the organization’s end-user technology vision and translate it into actionable goals · In partnership with IT leadership and cross-functional stakeholders, develop and implement strategic roadmaps for Client's digital architecture · Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly · Identify future challenges in the end-user technology landscape and develop mitigation strategies Network Management · Overlook the management of the infrastructure, connectivity across our airport's network, all airport technology, and several mission-critical business support applications for hassle-free computing · Determine appropriate Network services and solutions for all business divisions · Head and manage the infrastructure network and security operation teams while maintaining the infrastructure and optimizing architecture security Cloud Services Management · Head and manage the infrastructure (System, Cloud) teams and security operation teams while maintaining the infrastructure and optimizing architecture security · Lead transitioning of the enterprise to a collection of shared infrastructure solutions (Azure, GCP and on-premises) including productivity suite, groupware, telephony, network, security-related solutions, and virtual server infrastructure Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new infrastructure transitions are compliant with current applications, commercials involved in their upkeep, and overlook the future need of applications and their upgrades Team Management · Lead the technical team and head collaboration between Business Users and software providers to build infrastructure and network solutions · Support, nurture, and develop the team members’ skills in all infrastructure and network architecture innovation aspects |
- Skills Required for the role
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Strong Leadership capabilities |
Excellent Analytical and Delivery skills |
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Strong interpersonal and communication skills |
Solid understanding of key architecture concerns meeting cross-functional needs |
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Stakeholder management skills |
Strong Problem-Solving approach |
Role & Responsibilities
- Application Architecture: Design and implement application environment
- Manage the configuration and operation of client-based (on-premise) computer operating systems
- Monitor the system daily and respond immediately to security or usability concerns
- Create and monitor the disaster recovery (DR) of all servers.
- Respond and assign a team to resolve help desk requests
- Monitor and maintain server functionality and security issue.
- Administrate infrastructure, including firewalls, databases, malware protection software and other processes
- Automation configuration management using either Ansible, Puppet, Chef or an equivalent
- Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
- Troubleshoot in-house network issues and fix them.
- Provide solutions to complex problems on the integration of various technologies
- Design plans as well as lead initiatives for the optimization and restructuring of network architecture
- Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
- Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
- Conduct inspections on power and cooling systems to ensure they are operational and efficient
- Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
- Monitor and maintain company assets
- Infra-team management and skills enhancement (training) plans and execution
Skills
- In-depth knowledge of the Linux Operating System
- Expertise in Shell and/or Python scripting
- In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
- Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
- Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
- Strong experience with SQL and MySQL
- A working understanding of code and script (PHP, Python, Angular and NodeJS)
- Ability to use a wide variety of open-source technologies
- Knowledge of best practices and IT operations
- Basic experience with VMware
- Advanced knowledge of system vulnerabilities and security issues
- Excellent communication (Written & Verbal), presentation skills with a positive attitude to engage with stakeholders
- At least 4 years of hands-oncoding experience in test automation, preferably VB script (must be presently working in automation project)
- At least 1 year of experience in Mobile automation (iOS and Android)
- Design, create and maintain Automated Test Scripts for the front end and back-end systems
- Enhance existing/create automation test frameworks
- Knowledge of pipeline execution
- Experience in Agile Scrum methodologies in sprint automation Test design and automation experience in web applications client-server applications mobile applications
- Knowledge of Jira, BDD Cucumber etc.
- Achieving Stretched Targets In A Result-Focused Environment.
- Making Powerful Sales Presentations Resulting In High Conversion Ratio.
- Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
- Maintaining Strong Client Relationship And High Level Of Customer Service.
- Preparing Pre-Sales Proposals For Prospective Clients.
- Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
- Keeping Abreast With The Organization's Products And Services.
- Maintaining Consistent Average Productivity.
- Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
- Qualifications -1 To 5 Years' Quota Carrying Sales Experience
- Experience And Working Knowledge Of CRM Systems
- Demonstrable Track Record Of Over-Achieving Quota
- Strong Written And Verbal Communication Skills
About:
Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life.
Role:
Creative Content Writer - B2B/B2C
Description:
Our clients have stories that need telling, we’re looking for storytellers who weave the right narrative for them. Are you comfortable telling stories of social impact, societal change, industrial evolution, and technological innovation? Are you well-versed with corporate communication, writing content for B2B marketing and sales, and enterprise content marketing? Have you worked on a large variety of content types - emails, brochures, flyers, social media content, website copy, sales presentations, webinar decks, articles, and whitepapers? Then you might be a good fit for this job.
Competencies:
- Ability to work on multiple projects simultaneously, effectively juggle diverse writing demands, and deliver on-time
- High retention capacity and the ability to understand client briefs to create effective content strategies.
- An unerring eye for detail and a knack for creativity.
Skills:
- Ability to interpret data to make recommendations for optimizing online content marketing.
- Unique, engaging, and varied writing styles with good proofreading and research skills.
- Knowledge of keywords, meta tags, SEO, and basic writing terminologies.
Experience:
- Understands marketing KPIs and ROI generated from content marketing programs, including an understanding of how content sources influence audience acquisition pipelines.
- Experienced in writing blogs, product portfolios, reports, web content, brochures, and other marketing collateral for B2B/B2C clients.
- Has a solid foundation in SEO, content strategy, analytics, copywriting, and copy editing.
Location and Type:
Remote, Full-time
Evaluation:
Portfolios will be checked for expertise in both B2B and B2C domains. Please share only samples of work done by yourself for actual clients. Share only creative work done for an actual company, strictly no SEO blogs or personal blogs. . Shortlisting will be followed by a video interview.
AngularJS (1.x)
JavascriptHTML/CSSResponsibilities:
- Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
- Tackle the challenges that occur from having your code running on different merchant websites.
- Ensure the technical feasibility of UI/UX designs.
- Optimise applications for maximum speed and scalability.
- Collaborate with other team members and stakeholders.
- Move fast.
Requirements:
- 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
- At least one year experience with Angular.
- Experience writing good JavaScript code from scratch.
- Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
- An eye for detail and empathy for the customer.
- Experience building for mobile platforms.
- Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.
- Experience working at a fast-growth startup.
- Experience upgrading angular.
Location: Cochin-Chittethukara
Exp: 3 to 7 yrs Skills: Dot Net, C#, MVC Web API, WCF, Webservices
NodeJS (Node.js)Javascript
MongoDB
ExpressJava
C++C
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