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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

·         Design, Develop, and Implement Integration solutions using Oracle Integration cloud (OIC) to connect various applications, Systems, and Services

·         Customize and configure OIC adapters, connectors, and Components to meet specific integration requirements.

·         Develop RESTful and SOAP Webservices for data exchange and communication between different systems.

·         Good Knowledge in Cloud technologies (Lamda function in AWS etc for integration with AWS)

·         Collaborate with Business analysists and stakeholders to gather requirements and define integration workflows and data flows.

·         Perform troubleshooting, debugging and performance tuning of integration solutions to ensure optimal performance and reliability.

·         Develop and maintain documentation for integration processes, interfaces and configurations.

·         Perform Code reviews .

·         Ensure adherence to coding standards , development methodologies and security protocols throughout the software development lifecycle.

Personnel Specification

Education: Bachelor’s degree in computer science, Information Technology or related field

Experience:

• 5 or more years of experience in IT industry.

• Experience in Cloud based integration Platform.

Skills and Abilities:

·         Proven experience in designing, developing, and implementing integration solutions using OIC

·         Strong understanding of RESTful and SOAP web services, JSON, and other data formats.

·         Experience in cloud based integration platforms, writing Lamda function and creating integrations with various channels.

·         Strong Knowledge in OIC API Integration.

·         strong understanding on SOAP based services and Rest bases services.

·         Strong development skills in JAVA

·         Strong knowledge on Authentication methodologies to be followed during the integration platforms.

·         Strong Knowledge in OIC GEN2 and GEN3

Critical Skills to Possess:

Must have

• Strong knowledge in core Content Management System (CMS) architecture and application development life cycle process
• Strong knowledge in Adobe Experience Manager (AEM) framework and design patterns
• Experience in developing and configuring AEM workflows, user roles and permissions
• Experience with AEM Cloud tools and AEM instances like Author, Preview and Publish
• Strong knowledge in AEM Cloud architecture to implement components, templates, dialogs, and processes
• Strong knowledge in building AEM components using Angular Framework or other SPA frameworks
• Extensive knowledge in the architecture and deployment of REST APIs within the AEM system
• Strong knowledge on developing features using Java, Angular, HTML, CSS, and JavaScript

Good to have

• Experience with AEM Dispatcher and Multi-Site Manager (MSM)
• Experience with AEM key technology concepts, such as Granite/Sling/OSGi/JCR/ Sightly/HTL UI
• Experience with AEM templates, processes, and application customizations for the WCM application
• Experience in Omni channel AEM integrations with other apps and creating components for AEM
• Strong knowledge in Translation design patterns and AEM translation integrations with third parties
• Experience with Version Control tools and CI/CD process
• Knowledge in third party APIs or widgets integrations with AEM
• Knowledge in AEM CDN configurations and caching strategies

• Budget: Management of budget for Hardware Asset Management tools, services and staffing (permanent and temporary)
• Talent management: Permanent, contract, temporary and graduate trainees
• Matrix management: Management of staff with Hardware Asset Management responsibility in other business units
• Lead third-party Hardware Asset Management resources: Supervisory responsibility for third-party resources supporting Hardware Asset Management activity
• Financial: Oversight of spending on technology asset support, which includes hardware, software, cloud services, support, maintenance and hardware disposal
• Environment: Endpoints and edge devices, software and service asset vendors, on-premises data center assets, and cloud services
• Other: Liability management and remediation tracking

The IT asset manager will:

• Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles and related processes.
• Promote and advocate the value of Hardware Asset Management to various leaders. This includes developing and promoting effective Hardware Asset Management strategies, policy, approaches and practices across the full range of digital technology assets used within the organization.
• Identify and report on breaches of Hardware Asset Management policy, and track remedial action.
• Report on (or develop reporting on) remediation of digital technology asset-related risks and progress of optimization activity.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases.
• Assign responsibilities for sub disciplines, such as IT asset disposition (ITAD).
• Ensure that Hardware Asset Management -related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data.
• Provide access to technology asset data in support of essential activities required to support the effective running of the business.
• Manage the everyday functions of the core Hardware Asset Management team. This includes staffing, budgeting and other relevant management functions required to hold all IT and business stakeholders accountable for optimizing the cost, risk and benefit of digital technology assets throughout their life cycle.
• Managing the deployment and collection of devices and other hardware assets to the associates or offices.

The IT asset manager acts in a leadership role and must demonstrate the following leadership attributes:

• Strategic thinking — An understanding of strategic business objectives and the ability to develop a vision and strategy for Hardware Asset Management and execute it effectively in order to drive results toward those objectives
• Interpersonal skills — Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
• Strategic relationship management — Includes working with vendors during compliance audits
• Strategic vision — Ability to sense emerging needs and drive change as Hardware Asset Management develops and matures to meet organizational and technology challenges

The Hardware asset manager must have the following skills:

• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources
• Strong analytical, data processing and problem-solving skills
• Proficiency in process formulation and improvement
• Ability to read and interrupt contracts to properly manage digital technology, which includes license and maintenance agreements
• Ability to manage the deployment and collection of devices and other hardware assets to the associates or offices in a large scale. Demonstrable experience of managing assets in hundreds of thousands will be required.

The Hardware asset manager must have in-depth knowledge and experience of the following:

• Technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services
• Policy, process, and procedure development and implementation
• Technology contracts and their likely cost implications through the technology asset life cycle
• Engagement with sourcing, procurement and vendor management legal, tax and accountancy advisors for additional information
• Data processing, analysis and quality management tools
• Ability to manage effective deployment, collection and disposition of assets and managing the devices through its lifecycle

Additionally, an understanding of IT business continuity, cybersecurity, and integrated risk management and optimization methodologies is highly desirable, along with knowledge of IT management.

The following experience is considered essential:

• A management role, including engagement with sourcing, procurement and vendor management, business stakeholders and frontline operational IT staff
• Prior Hardware Asset Management roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver Hardware Asset Management capability and improved business outcomes
• Atleast 16 years of experience with IT, enterprise asset management or information management
• Demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
• Demonstrated experience in liaising with middle and senior management
• Experience with building business requirements for digital technology tools and services, developing business cases, and selecting solutions using RFP documentation and processes
• Experience leading system or tool implementations, with responsibility for verifying capabilities, outputs, dependencies and implementation scope
• Experience managing deployment, collection and disposition of assets in a large scale with globally distributed workforce.

The following experience is considered desirable, but not mandatory:

• 13+ years of experience working in the working in a large IT/ITeS organization
• 13+ years of experience in managing external IT service providers handling digital technology assets
• Experience with ServiceNow platform

This is a sensitive role dealing with commercial risks and significant costs. The organization must have a high level of confidence in the integrity and track record of the individual appointed to this role.

The following certifications are considered desirable, but not mandatory:

• ITIL v3 Foundation certification
• Certified IT Asset Manager
• COBIT 5 Foundation

• An undergraduate or postgraduate degree in finance, IT, engineering, business management or a related field
• Tertiary qualifications in financial accounting, project management or data analysis, or a legal or paralegal qualification that includes contract, copyright or intellectual property law are preferred

• Design and Build sophisticated and highly scalable products using Flutter.
• Translate and build designs and wireframes into high-quality responsive UI code.
• Proficiency in the use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) which relates to designing and developing architecture.
• Learn and explore feasible architecture options for implementing new features.
• Suggest space and time-efficient Data Structures.
• Follow best practices while maintaining structure and comprehensive documentation to ensure context across teams.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Communicate with the Project Manager regarding the status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Maintaining software through product lifecycle including design, development, verification, and bug fixes.
• Perform time profiling and memory leaks assessment.
• Help with building the company's tech team and iterating on the hiring framework; Create peer learnings for team members and build context for new team members.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.

Skills & Requirements

• Must have experience working with Flutter SDK and Dart programming language.
• Strong knowledge of Flutter widgets like Cupertino for iOS and Material Components for Android.
• Knowledge of building flutter modules and flutter plug-ins.
• Knowledge of native Android and iOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics.
• Git: To manage and collaborate in different projects with the rest of the team.
• Know how to publish apps to Playstore and Appstore

Good to have

• Experience in the fintech industry
• Experience working with cybersecurity and compliance

Responsibilities of an ABAP developer

Besides coding and developing a SAP module with the help of the programming language, ABAP developers perform a number of other tasks, some of which are given below:

Knowledge of SAP ABAP (OOPS ABAP, MVC, Code pushdown techniques, AMDP and CDS views) and Native HANA

Good Knowledge in  SAP MM Modules (both is important), Able to write Functional document and working knowledge in integration across other SAP modules like SAP SD SAP PP, SAP QM, SAP Finance

SAP ABAP knowledge is expected but should be limited to basic programming and debugging

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.

   

• Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD to ensure a consistent experience to the various users on the client's side.

   

• Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code.

   

• Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this.

   

• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Training the end users and client representatives is also performed at this stage of the SAP ABAP software life cycle.

   

• To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.

Skills Required to be an ABAP developer

Extensive prior experience in the field of ABAP programming and SAP modules is an essential skill set required for any person to pursue a career as an ABAP developer. They must have good analytical and problem solving skills in order to carry out their daily functions effectively. In depth knowledge of SAP systems such as FICO, MM and HR is also required for ABAP developers. Prior experience in object oriented programming, ABAP lists and other related fields is also a prerequisite for jobs in this field. In order to communicate with a number of people such as clients, users and other developers, they must possess excellent oral and written communication skills as well as good interpersonal abilities. They must have the capability to work well in a team-based environment as well as on their own since the organizational structure of ABAP developers varies from one company to another.

About us

404 DM is a fast-growing data-driven creative solutions provider, with a portfolio of brands that include Myntra, Flipkart, and Wildcraft. Our team essentially stands for all things digital with an abundance of creativity. The focus lies in building - right from crafting compelling narratives that capture a brand's essence to the long-lasting relationships that are developed with each and every client, the agency believes that this is the driving force behind the work they do. 404 DM offers a wide variety of services in the digital sphere, including design, technology, media planning, and above all, creative strategizing that helps brands stand out amidst their contemporaries.

We are building this really cool product that will change the way brands do their marketing and acquire customers. We're looking for equally driven and highly skilled people to join us. We'd love to have a conversation with you and see if you and our team are the right fit for each other.

Roles and Responsibilities

• Defines site objectives by analyzing user requirements; envisioning system features and functionality.
• Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout the development life cycle; determining design methodologies and toolsets; completing programming using languages and software products; designing and conducting tests.
• Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
• Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
• Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Supports and develops web application developers by providing advice, coaching.
• SADs (Senior application Developer ) maintain the job duties of a supervisor as well as a lower-level application developer These duties can include regular consultations with the Team concerning software, creating new programs, and testing newly installed programs to verify functionality.
• The managerial side of being a leader can include writing reports on team progress and presenting those reports to upper executive committees, per Coding standards. SADs also make executive-level standards decisions for their department, ensure company policies are being followed and counsel employees as needed

Desired Candidate Profile

• Bachelor's or Master's degree in information technology or computer sciences. Combining full - time academics degree with certification in computer languages and software programs could be an added advantage.
• At least 5 to 8 years of experience as a leader with hands-on experience in programming languages such as Javascript, HTML, C++, PHP, Angular, Ajax, Rest Api, Node.Js, JQuery, MySQL, API Oath Integration, Shopify, Open Source app development, Social media Developer tool.

Must Have:

1. Strong proficiency with .Net Core API development
2. Experience with caching approaches for API
3. Hands on with SQL Server and its variation among popular databases
4. Well versed with stored procedures, query plans, altering the indexes, and troubleshooting the performance holdups
5. Skilled at performance optimization of .NET APIs
6. Experience & Knowledge on Open API specification & swagger documentation
7. Experience in building Cloud Native Applications
8. Experience in Microservices architecture
9. Has worked on the deployment of applications using Docker
10. Has Knowledge of Kubernetes
11. Has Experience with Cache systems like Redis.

Nice to Have:

1. Familiar with .NET design patterns
2. Performance tuning of SQL Stored Procedures

Note: We looking for immediate joiners. We expect the offered candidate should join within 15 days. Buyout reimbursement is available for 30 to 60 days notice period applicants who can ready join within 15 days.

Role Summary/Purpose:

We are looking for a Developer/Senior Developers to be a part of building advanced analytical platform leveraging Big Data technologies and transform the legacy systems. This role is an exciting, fast-paced, constantly changing and challenging work environment, and will play an important role in resolving and influencing high-level decisions.

Requirements:

• The candidate must be a self-starter, who can work under general guidelines in a fast-spaced environment.
• Overall minimum of 4 to 8 year of software development experience and 2 years in Data Warehousing domain knowledge
• Must have 3 years of hands-on working knowledge on Big Data technologies such as Hadoop, Hive, Hbase, Spark, Kafka, Spark Streaming, SCALA etc…
• Excellent knowledge in SQL & Linux Shell scripting
• Bachelors/Master’s/Engineering Degree from a well-reputed university.
• Strong communication, Interpersonal, Learning and organizing skills matched with the ability to manage stress, Time, and People effectively
• Proven experience in co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale deployment environment
• Ability to manage a diverse and challenging stakeholder community
• Diverse knowledge and experience of working on Agile Deliveries and Scrum teams.

Responsibilities

• Should works as a senior developer/individual contributor based on situations
• Should be part of SCRUM discussions and to take requirements
• Adhere to SCRUM timeline and deliver accordingly
• Participate in a team environment for the design, development and implementation
• Should take L3 activities on need basis
• Prepare Unit/SIT/UAT testcase and log the results
• Co-ordinate SIT and UAT Testing. Take feedbacks and provide necessary remediation/recommendation in time.
• Quality delivery and automation should be a top priority
• Co-ordinate change and deployment in time
• Should create healthy harmony within the team
• Owns interaction points with members of core team (e.g.BA team, Testing and business team) and any other relevant stakeholders