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Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

Roles and responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Develop your sales team through motivation, counselling, and product knowledge education.
• Develop a partner Go-to-Market strategy that complements the individual practice plans. Create new promotions, events, and programs to increase positive awareness and ultimately, increase sales for Frugal Testing.
• To build solutions, demos, and POCs, which can be taken to market.
• Identifying potential leads, and developing and executing strategic alliances to generate revenue.
• Manage end-to-end partner relations including pitching and negotiation.
• Brainstorm and ideate creative marketing ideas to increase product adoption & awareness.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our services.
• Overseeing promotions and campaigns
• Planning and directing the hiring and training of new Sales Representatives.

Requirements:

• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.
• Experience in digital marketing – Google Ads, LinkedIn Ads, FB Ads, Email Campaigns, SEO, etc.
• Experience of handling an event is desirable but not mandatory.
• Experience working on any Marketing Automation tool.
• Experience working with cross-functional teams.

Operations Executive

• Candidates will have to collect and coordinate with resources across the company.
• Will attend client meetings and project kickoffs.
• Record minutes of the meeting : client-related meetings and internal company related. 
• The candidate will also be responsible for building a connection with the prospects or customers through email, and phone.
• Should be very good in Microsoft Word and Excel.
• Maintain company data across multiple teams.
• Audit the company project folders on a weekly basis.
• Good organizational skills and the ability to multitask
• Good to see if you have used CRMs like PipeDrive, HubSpot, Salesforce, and Zoho etc.
• Comfortable in using Proofreading tools like Grammarly, ProWritingAid, Hemingway App, etc.

Job Brief:

We are looking for an US HR Specialist to join our team and monitor all Human Resources functions. HR Specialist responsibilities include preparing compensation and benefits packages, setting up company policies and maintaining updated employee records. To be successful in this role, you should have a good understanding of full cycle recruiting and solid knowledge of Human Resources. Ultimately, you will foster a healthy workplace by ensuring our HR procedures run smoothly at all times.

Responsibilities:

• Administer health and life insurance programs

• Implement training and development plans

• Plan quarterly and annual performance review sessions

• Inform employees about additional benefits they’re eligible for (e.g extra vacation days)

• Update employee records with new hire information and/or changes in employment status

• Maintain organizational charts and detailed job descriptions along with salary records

• Forecast hiring needs and ensure recruitment process runs smoothly

• Develop and implement HR policies throughout the organization

• Monitor budgets by department

• Process employees’ queries and respond in a timely manner

• Stay up-to-date and comply with changes in labor legislation

Requirements and Skills:

• Proven work experience as an HR Specialist or HR Generalist

• Good knowledge about Human Resources

• Knowledge of Applicant Tracking Systems

• Solid understanding of labor legislation and payroll process

• Familiarity with full cycle recruiting

• Excellent verbal and written communication skills

• Good problem-solving abilities

• Team management skills

• Bachelors or Masters in Human Resources or relevant field

Knowledge of different types of visas available for individuals seeking to enter the United States, including the purpose for which each visa is intended. 

Exp: 0-1 year

Location: Hyderabad (Begumpet)

Shift: 06:30PM to 03:30AM

Mon-Fri (Onsite)

Job Description

We are seeking an enthusiastic and competent Management Trainee to join our operations team on an immediate basis. 

As a Management Trainee, you will be responsible for supporting the day-to-day operational activities in the organization. You will also be responsible for supporting the Chief Operating Officer on daily activities by coordinating with different teams, Managers & leads by performing operational duties.

Roles & Responsibilities

• Coordinating with the COO on operational activities.
• Participating in meetings & keep track of records by preparing agendas & minutes of meeting on daily basis.
• Understanding the company’s policies and protocols.  
• Performing Business operational duties.
• Working with different Team Managers & Leads in understanding the process flow.
• Implementing new policies along with the Team Manager to enhance the process.  
• Providing support to various departments of the organization.  
• Maintaining a positive working environment for the employees at a high level.  
• Complying with the company’s rules and regulations.
• Possess a sense of urgency to manage and prioritize multiple requirements
• Be self-managed, responsive, and dedicated to supporting clients and candidates.
• Nurture a positive working environment
• Report to management on different team statuses.

What we are looking for

• At least 0 to 2 years of related experience in Operations, with product-based or startup, will be a plus. MBA freshers are welcome to apply
• Degree: Any MBA with Supply Chain Management knowledge is a plus.
• Should be people-oriented and results-driven.
• Excellent verbal and written communication skills, with active listening and presentation skills
• Good interpersonal and organizational skills.  
• Proficiency in MS Office Tools.  
• Strong leadership and analytical skills & should be excellent for time management
• Must be a problem solver & can handle multiple tasks
• Ability to work under minimal supervision.  
• Should hold Strong work ethics.  
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
•  

Smart Rain Technology is a rapidly growing technology company located in Hyderabad, India. Our mission is to save water, save money and save time through our proprietary irrigation and water management system. We are looking for an experienced Executive Director to organize, grow, and oversee the daily operations in Hyderabad, India.

Candidate will assist in technical vision and leadership for developing and implementing Smart Rain's technology initiatives, with an emphasis on integration of cutting-edge technology-based practices and services into our current offerings.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes, business practices including government and compliance requirements in India. The overall goal is to safeguard and augment the efficiency of the company’s operations in Hyderabad, India and to facilitate accelerating development and long-term success.

Executive Director Job Responsibilities:

• Responsible for the planning, organizing, and directing of the organization’s operations and programs.
• Thorough knowledge of government and compliance requirements in India. 
• Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends.
• Communicates and report company results to the parent company and shareholders.
• Provides leadership to and manages the efforts of site staff to ensure appropriate support of all departments.
• Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management.
• Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees.

• Provides leadership and technical direction for maintenance and support services for Web, Mobile applications, back-end services, enterprise software, peripherals, and assist in professional development of team.
• Ensures that the design, development, and implementation of enterprise applications and infrastructure systems support the needs of our customers, and management.
• Co-Develop and enforce policies and procedures to ensure the protection of local Smart Rain technology assets and the integrity, security, and privacy of data entrusted to or maintained by fellow team members.
• Develops and implements an accountability system for measuring the success of the goals defined with in the Smart Rain team.
• Serves as a company representative and assumes responsibility at local, regional, state, and national meetings and events pertaining to areas of responsibility.
• Demonstrates excellent interpersonal skills using tact, patience, and courtesy while exemplifying integrity, candor, and high ethical conduct.
• Provides vision, leadership, and direction to all employees within the department.
• Directs and/or coordinates the development of specifications for the procurement of hardware, software, telecommunications, and support services required to support Smart Rain India.
• Prepares materials and presentations for US Smart Rain management team

Executive Director Qualifications/Skills:

• Demonstrated leadership and management skills
• Ability to multitask
• Takes initiative
• Works independently
• Creative problem-solving skills
• Enthusiastic
• Dynamic
• Flexible
• Organized
• Collaborative

Education, Experience, and Licensing Requirements

• Bachelor’s Degree in computer science, finance or accounting
• CMA or MBA preferred
• 15 or more years of financial management experience in an operational environment
• 10 or more years management or supervisory experience
• Relevant experience in technology industry environment
• Experience working with US based company preferred

Benefits

Job Description:

• As part of the core leadership team, you will spearhead sales acquisition and operations initiatives for the organization with respect to apartment societies.

• Leading a team in the large sales function of NoBrokerHood by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.

• Manage a team of BD Managers, Operations team and responsible for overall performance of the team and city

• Will be responsible for strategic partnerships with Builders, Facility Management Companies etc.

• Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to efficiently grow the business.

• Utilizing high level of work independence and autonomy of decisions to enable team for 100X growth

• Identifying, experimenting and executing innovative ideas for expansion

Desired Skills:

• Proven field sales experience (B2B or B2C)

• Team management skills to manage a field sales team

• Total Experience of 3 to 5 years with team management experience of minimum 1 year

What we have to offer-

• Working directly with leadership team; having high level of work independence, autonomy and empowerment to lead company-wide changes

• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey of changing the real estate world

• Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.