Director DuckCreek- Policy

Role Purpose

The Program Manager is responsible for governing and coordinating multiple customer implementations and support engagements, ensuring successful delivery of IAN products and solutions across customers, teams, and delivery streams.

The role provides portfolio-level oversight across implementation, configuration, integration, quality assurance, data validation, cloud deployment, and support functions while driving delivery excellence, customer satisfaction, operational scalability, and successful business outcomes. The Program Manager works closely with Technical Project Managers, Implementation Architects, Delivery Leads, Product Teams, and Customer Stakeholders to ensure delivery commitments are met.

Key Responsibilities

• Govern and oversee multiple customer implementations and support engagements.
• Manage program-level planning, resource allocation, capacity management, and delivery forecasting.
• Ensure successful delivery of customer commitments, implementation milestones, support obligations, and business outcomes.
• Monitor overall program health, risks, dependencies, budgets, and delivery performance across customers.
• Partner with Technical Project Managers to ensure successful execution of customer implementation projects.
• Work closely with Implementation Architects, Lead Business Analysts, Lead Configurators, Lead Integration, Lead QA, AI & Data Validation Specialists, and Support Delivery Leads to align delivery activities.
• Oversee implementation and adoption of workflow automation solutions leveraging technologies such as n8n, Camunda, Apache Camel, and related orchestration platforms.
• Coordinate environment readiness, deployment planning, release activities, production cutovers, and support transitions.
• Act as the primary escalation point for delivery, support, resource, and customer management issues.
• Drive customer governance meetings, steering committee reviews, executive reporting, and stakeholder communications.
• Track and report implementation progress, delivery performance, resource utilization, risks, and customer satisfaction metrics.
• Ensure smooth transition from implementation to production support and operational ownership.
• Support implementation planning, prioritization, staffing, and delivery optimization initiatives.
• Drive continuous improvement initiatives across delivery, implementation, support, and operational processes.
• Collaborate with Product, Engineering, and Leadership teams to align customer needs with platform capabilities and product roadmap priorities.

Required Skills & Experience

• Bachelor's degree in computer science, Engineering, Information Systems, Business, or related field.
• 18–21 years of experience in technical program management, delivery management, implementation management, or professional services leadership.
• Strong experience in the Property & Casualty (P&C) Insurance domain; Knowledge of Commercial Lines and Specialty Insurance, considered an advantage.
• Experience managing multiple concurrent enterprise software implementations and customer engagements.
• Strong understanding of enterprise software implementation and delivery lifecycles.
• Good understanding of workflow automation platforms, configurable enterprise applications, and implementation-driven delivery models.
• Good understanding of BPMN-based workflow automation, business process orchestration platforms such as Camunda, Flowable, Appian or similar technologies.
• Understanding enterprise integrations, APIs, data migration, and cloud-based solution deployments.
• Understanding of cloud hosting models, environment management, deployment planning, and release coordination across Azure environments.
• Ability to manage delivery dependencies across workflows, integrations, business rules, forms, cloud environments, data validation, and customer onboarding activities.
• Experience managing cross-functional delivery teams comprising Architects, Business Analysts, Configurators, Developers, QA, Data Validation, and Support teams.
• Strong understanding of Agile delivery, release management, customer onboarding, and support transition processes.
• Experience managing customer escalations, delivery risks, budgets, and program dependencies.
• Strong understanding of resource planning, capacity management, utilization tracking, and delivery forecasting.
• Excellent stakeholder management, executive communication, leadership, and decision-making skills.
• Proven experience working with insurance carriers and clients across North America or Europe.

Desired Skills

• Experience with intelligent automation, document processing, AI-enabled solutions, or workflow-driven platforms.
• Experience working with SaaS platforms, InsurTech solutions, or enterprise workflow automation products.

PMP, PgMP, SAFe, PRINCE2, or equivalent program management certification

We are looking for a hands-on Service Delivery and Project Manager to own the support and improvement of our client’s General & Administrative (G&A) application portfolio. You will run day-to-day service delivery for platforms such as Workday, UKG, iCertis and DocuSign, manage enhancement and upgrade projects, and act as the trusted point of contact for HR, Finance, Legal and Procurement stakeholders. This is a fulltime remote contract role.

Shift time 4pm - 1am

Responsibilities:

-Own end-to-end service delivery for the G&A application portfolio, ensuring stable, reliable

operations and agreed service levels.

-Manage incidents, service requests, problems and changes through ServiceNow, from intake

and triage to resolution and closure.

-Monitor SLA performance, ticket aging and backlog.

-Coordinate with vendors (Workday, UKG, iCertis, DocuSign and others) on escalations,

defects, releases and roadmap items.

-Lead enhancement, integration, upgrade and new-module projects across G&A systems, from

requirements to go-live and hypercare.

-Build project plans, track scope, timelines, budgets, risks and dependencies, and report status

clearly to stakeholders.

-Ensure changes follow the client’s change management, access control and audit

requirements, including SOX controls where applicable.

-Act as the primary point of contact for HR, Finance, Legal and Procurement stakeholders on

application support and projects.

Required

• 8+ years of experience in IT service delivery, application support or project management.

Hands-on experience supporting at least two of: Workday, UKG (Pro/UltiPro), iCertis,

DocuSign.

• Strong working experience with ServiceNow for incident and change

management.

• Good understanding of G&A business processes across HR, payroll, finance, legal and

contract management.

• Experience in life sciences, biopharma 

• Familiarity with SOX controls, audit support and access reviews for G&A systems.

• Experience with integrations and middleware (for example Workday Studio/EIBs, APIs, iPaaS

tools).

• Exposure to automation tools such as Power Automate or RPA, and to reporting tools such as Power BI.

Certifications:

• Service management: ITIL 4 Foundation or higher (required)
• Project management: PMP, PRINCE2, CAPM or Certified ScrumMaster
• ServiceNow: ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist
• Platform: Workday, UKG, DocuSign or iCertis certifications are a strong plus

Senior Project Manager

Experience: 5–7 Years

Location: Trivandrum, Kerala

Hybrid

Contract-to-Hire (C2H)

Role Overview

We are looking for an experienced Senior Project Manager to coordinate IT projects, manage delivery

timelines, track risks and dependencies, and collaborate with stakeholders and distributed teams to

ensure smooth project execution.

Key Responsibilities

• Define and track project scope, deliverables, schedules, resources, and dependencies.

• Maintain project trackers, status reports, risks, issues, and action items.

• Monitor project progress, follow up on commitments, and escalate delivery risks.

• Coordinate offshore teams, stakeholders, and external vendors.

• Facilitate project meetings and ensure timely closure of action items.

• Track defects, technical issues, change rollouts, and post-launch activities.

• Provide regular project updates to stakeholders and leadership.

Must-Have Skills

• 5+ years of IT project coordination or project management experience.

• Strong project planning, scheduling, and dependency tracking skills.

• Experience in risk, issue, defect, and resource management.

• Excellent stakeholder communication and reporting skills.

• Experience coordinating distributed teams and vendors.

• Knowledge of Agile methodologies and lightweight project tracking.

• Strong organizational, problem-solving, and follow-up skills.

• Excellent written and verbal English communication.

• PMP, PRINCE2, or other project management certification.

Good-to-Have Skills

• Experience working with international stakeholders, particularly Canadian teams.

• Exposure to Calgary-based stakeholders and cross-time-zone collaboration.

• Experience coordinating technical change rollouts and post-launch support.

• Relevant degree or equivalent practical experience.

Senior Project Manager

Location: Trivandrum, Kerala

Work Mode: Hybrid

Experience: 5–7 Years

Employment Type: Contract-to-Hire (C2H)

Open Positions: 1

Job Description

We are looking for an experienced Senior Project Manager to coordinate IT projects, manage delivery timelines, track risks and dependencies, and collaborate with stakeholders and distributed teams to ensure smooth project execution.

Key Responsibilities

• Define and track project scope, deliverables, schedules, resources, and dependencies.
• Maintain project trackers, status reports, risk and issue logs, and action items.
• Monitor project progress, follow up on commitments, and escalate delivery risks.
• Coordinate offshore teams, stakeholders, and external vendors.
• Facilitate project meetings and ensure timely closure of action items.
• Track defects, technical issues, change rollouts, and post-launch activities.
• Provide regular project updates to stakeholders and leadership.

Must-Have Skills

• 5+ years of IT project coordination or project management experience.
• Strong project planning, scheduling, and dependency tracking skills.
• Experience in risk, issue, defect, and resource management.
• Excellent stakeholder communication and reporting skills.
• Experience coordinating distributed teams and vendors.
• Knowledge of Agile methodologies and lightweight project tracking.
• Strong organizational, problem-solving, and follow-up skills.
• Excellent written and verbal English communication.
• PMP, PRINCE2, or another project management certification.

Good-to-Have Skills

• Experience working with international stakeholders, particularly Canadian teams.
• Exposure to Calgary-based stakeholders and cross-time-zone collaboration.
• Experience coordinating technical change rollouts and post-launch support.
• Relevant degree or equivalent practical experience.

Company Name: Money Honey Financial Services Pvt Ltd Company Profile: We are a one-stop financial services shop, widely known for quality of its advice, personalized service and cutting-edge technology. We started our journey in 2008. Currently we are serving more than 50,000 investors with a team of 100 members. Our core product offering is mutual fund, FD, Govt. Bonds, Debenture, etc. Role Description: This role directs the entire IT infrastructure, software engineering, and digital transformation strategy to support secure, scalable, and compliant technology and business operations.  

Skills and Experience Required:  15+ years in IT delivery, application development, and enterprise architecture, with leadership tenure in regulated financial environments.  Strong background in enterprise application architecture, cloud migrations (AWS/Azure/GCP), API integrations, and scalable database management using Microsoft and open source technology stack  AI / ML Strategy: identifying and implementing high-impact use cases for Generative AI, Agentic AI, predictive analytics, and process automation  Domain Expertise: Deep understanding of financial services (mutual fund, corporate fixed deposits, bonds etc.) and critical financial workflows  

Responsibilities:

  Strategic Technology Leadership: Define and execute the long-term technology vision, digital transformation roadmaps, and engineering strategies aligned with business growth.

  Application Development & Delivery: Oversee IT development functions, software product engineering, and core transaction platforms ensuring high availability and minimal downtime

 Infrastructure & Operations Management: Manage robust cloud and on premise infrastructure, network architecture, and 24/7 production support systems

 Governance, Risk & Compliance (GRC):Ensure adherence to ISO standards, regulatory frameworks, data privacy laws, and stringent cybersecurity standards Location: Goregaon (W), Ram Mandir road, Mumbai Work Model:

Work from office (all working days) 

 Manage engineering projects from requirements gathering and planning through development, testing, release, and closure.  Create project plans, timelines, milestones, dependencies, and delivery schedules.  Coordinate with Engineering Managers, Tech Leads, Software Engineers, QA, Product Managers, and other stakeholders.  Track project progress, identify delays and dependencies, and drive corrective actions.  Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and other project ceremonies where required.  Maintain project trackers, RAID logs, action items, and status reports.  Identify and proactively manage project risks, technical dependencies, resource constraints, and delivery issues.  Communicate project status, risks, dependencies, and key decisions to leadership and stakeholders.  Coordinate releases and ensure development, QA, deployment, and business teams are aligned.  Manage scope changes and assess their impact on timelines, resources, and deliverables.  Ensure engineering deliverables meet agreed requirements, timelines, and quality standards.  Work with technical teams to understand project dependencies and translate them into actionable project plans.  Help resolve cross-team blockers and facilitate effective communication between technical and business teams.  Monitor resource allocation and work with engineering leadership to address capacity constraints.  Drive continuous improvement in project delivery processes and engineering collaboration. 

Project Manager – Capital Markets

Chella Software are a global software provider of fintech solutions for central banks, exchanges, central counter parties, and financial market intermediaries. They meet the software needs of customers in India, the Middle East, Africa, Singapore, and the USA.

Key Responsibilities:

1. Project Planning & Documentation

2. Risk & Dependency Management

3. Stakeholder & Client Communication

4. Review & Governance Cadence

5. Reporting & Visibility

6. Coordination & Collaboration

7. Client Relationship Management

We are looking for a detail-oriented Project Planning professional to manage project timelines, documentation, and stakeholder coordination. The role involves maintaining and updating project planning templates including milestones, deliverables, risk logs, and dependency trackers. You will be responsible for driving regular review cadences (weekly/fortnightly), stakeholder meetings, and ensuring clear communication with clients including MOMs, scope changes, and escalations. The candidate will identify bottlenecks, manage internal and external dependencies, and ensure smooth cross-functional coordination. Additionally, the role requires maintaining visibility across projects, managing escalation matrices, and supporting timeline renegotiations when required. Strong organizational skills, communication, and proficiency in Excel and PPT are essential.

Interview process

1st round Virtual

2nd round Face to Face

Skills:

Required Skills & Qualifications

• M.B.A or equivalent in sales and marketing with a B.E / B.Tech in Computer Science, Information Systems, Electrical, Electronics or a related field.
• 5+ years of experience in a IT Project management
• Ability to understand and explain technical concepts to technical and non-technical stakeholders.
• Basic knowledge of databases, APIs, and enterprise systems integration.
• Strong communication and presentation skills.
• An analytical mindset with attention to detail and problem-solving skills.
• Familiarity with capital markets concepts such as trade lifecycle, securities
• settlement, depositories, custodians, and regulations will be an advantage.

Skills: Digital : Guidewire ClaimCenter~Digital : Guidewire InfoCenter

Experience Required: 7-9

PUNE, BANGALORE

Role Descriptions:

Skill set : ClaimCenter development – Config (Mandatory), Integration (preferred)

Years of exp : 7- 9 years

Certification: ACE Mandatory

Others: GWCP experience, upgrade experience (preferred), must have performed lead roles in

the past

Desirable Skills:

Keyword:

Responsibilities

• Own the transition plan: shadow, reverse-shadow and handover milestones for eachsystem.
• Track knowledge-transfer progress and flag areas where the team is not yet ready totake over.
• Act as Scrum Master for both pods, or coordinate Scrum ceremonies across them.
• Manage the client relationship day to day, including status reporting, SLAs andescalations.
• Manage the team: onboarding, allocation, performance and retention.
• Set up L2/L3 support processes, on-call rotations and incident management.
• Manage scope, risks and change requests with the client.

Must have

• 12+ years in IT, with 5+ years managing offshore delivery for US or European clients.
• Has run at least one transition or takeover of an existing application from a client oranother vendor.
• Agile/Scrum delivery (Scrum Master or equivalent certification preferred).
• Experience setting up and running production support with defined SLAs.
• Technical enough to understand C++, .NET and SQL Server systems and challengeengineering estimates.

Nice to have Media and entertainment clients. ITIL or incident management experience. Managing teams split across India, Europe and the US.