11+ Process consulting Jobs in India

Test Automation & Framework Development

• Design, develop, and maintain scalable web UI automation frameworks using Playwright (TypeScript / Python / JavaScript) following Page Object Model (POM) architecture
• Implement parallel execution, retry strategies, flaky test analysis, and test isolation for reliable, stable test runs
• Create and manage shared utilities — logging, test data handling, Microsoft Teams/Slack integrations, and HTML/Allure reporting
• Define coding standards, perform code reviews, and onboard team members to the automation framework

CI/CD & Pipeline Integration

• Configure and maintain GitHub Actions workflows for automated test execution — integrate with CI pipelines for reporting, failure screenshots, and alerting
• Set up Git-event-driven test triggers and post structured test result summaries to collaboration channels
• Work with shell scripting and Docker basics to support pipeline reliability and scalability

AI Agent Development & Integration

• Contribute to AI-native test automation pipelines leveraging LLM APIs (Claude API / OpenAI) — including intelligent test selection, auto test generation via Playwright Codegen, and automated defect reporting
• Build or support autonomous agent workflows with multi-step reasoning, tool use, and integration with external APIs (GitHub, Jira, REST APIs)
• Develop and refine prompt engineering strategies to build reliable, deterministic agent behavior
• Deploy and monitor AI agents via FastAPI or serverless functions; handle edge cases and output validation

Quality & Reporting

• Perform functional, regression, smoke, and end-to-end test coverage for web platforms
• Manage test data setup and teardown; generate Allure reports and share structured summaries with stakeholders
• Analyze test failures, identify root causes, and drive continuous improvement of test coverage and quality processes

Automation & Testing

• Strong proficiency in Playwright (TypeScript / Python / JavaScript) for web UI automation
• Solid understanding of Page Object Model (POM) and scalable framework design principles — must have designed frameworks, not just written scripts
• Familiarity with BDD frameworks such as Cucumber
• Experience with test runners: pytest or Playwright Test Runner
• Hands-on experience with Selenium WebDriver is a plus

Languages & Tools

• Proficient in TypeScript and/or Python; familiarity with JavaScript is a plus
• Experience with GitHub Actions and CI/CD pipeline configuration hands-on YAML writing required
• Working knowledge of Shell / Bash scripting
• Familiarity with REST API testing and integrations with tools like GitHub and Jira

AI & LLM Exposure

• Working knowledge of LLM APIs (Claude API / OpenAI) for building AI-powered automation or agent workflows
• Hands-on experience with prompt engineering for reliable, structured agent outputs
• Exposure to MCP (Model Context Protocol) or agent skill-based design patterns
• Familiarity with FastAPI for deploying lightweight agent services

Soft Skills

• Strong debugging, analytical, and problem-solving skills — must be able to diagnose failures live
• Ability to independently own modules and drive projects with minimal supervision
• Good communication skills; ability to write structured summaries and documentation for both technical and non-technical stakeholders

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Job Title: 3D Developer (C#) 

Experience: 2–3 Years 

Job Type: Full-Time 

Job Summary: 

We are seeking a passionate and skilled 3D Developer with 2–3 years of experience in C# development and 3D graphics programming for web and desktop platforms. The ideal candidate will have hands-on experience with 3D engines, rendering techniques, and interactive graphics applications. 

Key Responsibilities: 

• Design, develop, and maintain 3D applications for web and desktop platforms using C#. 
• Implement real-time rendering techniques and optimize performance across platforms. 
• Integrate 3D models, animations, and assets into interactive environments. 
• Collaborate with designers, artists, and other developers to deliver immersive user experiences. 
• Debug and troubleshoot issues related to graphics, performance, and cross-platform compatibility. 
• Stay updated with the latest trends in 3D development and contribute to innovation. 

Required Skills & Qualifications: 

• Bachelor’s degree in Computer Science, Game Development, or related field. 
• 2–3 years of professional experience in C# development. 
• Strong understanding of 3D graphics concepts (geometry, lighting, shading, textures). 
• Experience with 3D engines such as Unity3D, Unreal Engine, OpenGL, DirectX, or WebGL. 
• Familiarity with cross-platform development tools and frameworks. 
• Knowledge of asset pipelines and 3D modeling tools (e.g., Blender, Maya, 3ds Max). 
• Good problem-solving skills and attention to detail. 
• Ability to work independently and in a team environment
• Experience with Web Assembly or Emscripten for web-based 3D applications. 
• Exposure to AR/VR technologies. 
• Knowledge of shaders and GPU programming. 
• Familiarity with Agile development methodologies.

Job description

Years of experience: 1-2yrs

Location- Ghaziabad

Job brief:

We are looking for a resilient, empathic field sales executive to contribute to the growth of our company. Field sales executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and

remaining abreast of changes in consumption.

Roles and Responsibilities

ED-Tech selling, with schools

● Familiarize yourself with all products and services offered by our company.

● Procuring new clients through direct contact, word-of-mouth, and collaboration with

the marketing department.

● Attending networking activities to research and connect with prospective clients.

● Maintaining meaningful relationships with existing clients to ensure that they are

retained.

● Suggest upgrades or added products and services that may be of interest to

clients.

● Crafting business proposals and contracts to draw in more revenue from clients.

● Negotiating with clients to secure the most attractive prices.

● Equipping staff with the technical and social skills needed to enhance sales.

● Review clients' feedback and implement necessary changes.

● Remaining in tune with trends in consumption to ensure that our offerings remain

relevant.

● Ability to manage multiple LinkedIn accounts and handle conversations and bring

them to the table to discuss with Sales Team

Requirements:

● Exceptional communication, presentation, and relationship management skills.

● Strong organizational and persuasive skills.

● Ability to self-motivate and work well independently.

● Ability to maintain discretion in handling sensitive/confidential information

● Proficiency in database management and record keeping in excel.

● Email writing skills are required.

Other Details:

1. Working Days: Monday to Saturday

2. Shift Timing: 9:30 am to 7 pm

3. Remuneration: Best in the industry (You can expect a 10-30% hike over current

salary)

5. Other benefits: Incentive-based on performance

Qualifications:

● Bachelor's degree or equivalent experience in Business

● 2+year of sales or marketing experience

● Excellent written and verbal communication skills

1. Proven working experience in Android app development and published at least one original Android app.
2. 1-3 years of experience in Android using the java language 
   Familiarity with architecture styles/APIs.
3. Solid understanding of the full mobile development life cycle.
4. Knowledge of MVVM and other Mobile design patterns and best practices.
5. Ensure the performance, quality, and responsiveness of applications
6. Work in Agile, cross-functional teams and taking responsibility for deliverables
7. Excellent communication skills in both technical and non-technical discussions

• Develop, test, and deploy fast and scalable web apps
• Designing and maintenance of fully functional large relational and non-relational databases
• Timely deployment of web apps on the cloud
• Server management and cloud-based infrastructure
• Establishment and integration of development tools as required
• Identification of application issues when deploying the apps
• App deployment on the cloud along with solving debugging issues
• Coding architecture for frontend and backend

Skills & Requirement:

• Minimum 5 years Experience required.
• Angular 2.0+, Angular 7, Nodejs, .Net 4.0, .Net Core, REST API, Micro services, Networking.
• Distributed server and storage – MongoDB & SQL Server

• Hands on experience in building web-based enterprise applications
• Good working knowledge Angular, Nodejs, .Net Core
• Understanding of cloud technologies
• Direct understanding of application lifecycle; Agile, SDLC
• Proficient in Object Oriented Programming.
• Experience with Networking Concepts.
• Good at API integration, debugging and fixing the issues with API
• Experience in performing SQL queries on a RDMS.
• Operational experience: Troubleshooting and Support
• Ability to work in groups and in independent settings to complete assigned tasks
• Previous experience on IOT Projects will be added advantage

Work Location: 1st Sector, HSR Layout, Bengaluru - 560102

Office Timings : Monday to Saturday – 9:00AM to 6:00PM

Work From Office Only

Roles & Responsibilities

As a member of our fast-growing engineering team, your responsibility will be to get involved in day-to-day development operations and solve complex problems of digitization to meet the demands of business.

To be successful, you must have a self-driven mindset, go getter attitude.

The responsibilities include:

• Writing the clean quality code & Understanding functional requirements thoroughly and analyzing the requirements in the context of the product
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production roll outs
• Creating, understanding and validating estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements
• Carrying out DevOps activities which includes creating Jenkins pipeline

Key Skills

Should possess hands-on full life-cycle development experience (architect, design, code, test, release) be comfortable around both front-end and back-end coding languages, client/server-side development frameworks and third-party libraries.

• Should be strong in data structures and algorithms. Solid understanding of object-oriented programming
• Work with cutting edge technologies like Java 8, Scala, React, Akka, Docker, Puppet, and Salt
• Hands-on knowledge of Spring core, MVC, JPA. Working knowledge of Spring Boot
• Should have strong hands-on on one of the JavaScript frameworks: jQuery, AngularJS, ReactJS, and Vue.js.
• Willing to working with latest Cloud and Container technologies like AWS
• Experience with both external and embedded databases. NoSQL DB experience is good to have
• Implementing unit testing using frameworks like JUnit, Mockito, etc.
• Proficient understanding of code versioning tools, such as Git
• Familiarity with Maven (Other building tools Ant and Gradle are good to have)
• Familiarity with continuous integration
• Good understanding of Agile practices

Job Description

• Design & implement backend APIs 
• Mentor junior developers technically.
• Actively work to reduce tech debt in the backend
• Work towards more stability & scalability of the backend
• Tech stack - Java, AWS, Aurora etc. 

Eligibility

• 4-8 years of product company experience
• OOP implementation experience. Programming language does not matter. We use Java internally but have hired folks from non Java background.
• Hands on experience in SQL, Dynamo DB, Postgres etc preferred. 
• Prior experience building REST APIs
• Advanced understanding of AWS stack
• Prior knowledge of solving problems at scale.