2+ Performance improvement Jobs in Bangalore (Bengaluru) | Performance improvement Job openings in Bangalore (Bengaluru)

Are you looking for a super-challenging role designing backend systems that scale to 1000+ TPSs in one of India's fastest growing, profitable near-Unicorns with businesses spanning Lending, E-comm and UPI? Then this is the role for you.

Client Company is a profitable, rapidly scaling unicorn which is extremely well capitalized. Client has a very strong moat in the consumer lending space on the back of which it is entering into additional large markets such as E-comm and UPI.

Client company is now entering its next phase of growth from a fast-scaling startup to a robust, high-scale financial platform serving millions of users daily.

You'll design systems built for 10x100x growth, make the key technical trade-off calls, and stay deeply hands-on. Beyond building, you'll mentor engineers and work directly with founders and product teams to translate business goals into scalable, reliable systems.

This role is an opportunity to:

• Shape the next-generation architecture for a high-throughput fintech system
• Build systems designed to scale 10x100x from current volumes
• Solve real-world problems across performance, reliability, and financial-grade security

Responsibilities

• Design and evolve the platform architecture to support 10x100x growth
• Own systems end-to-end from the first design decision to production impact
• Lead system design discussions and set the long-term technical direction for the platform
• Identify scale bottlenecks early and drive solutions
• Mentor and elevate engineers through design reviews, code quality, and architectural thinking
• Partner directly with founders and product teams to turn business priorities into scalable systems
• Operate with high ownership in a fast-paced environment where priorities evolve quickly
• Drive projects independently own timelines, coordinate with teams, and see delivery
• Conduct rigorous code reviews and champion engineering best practices across the team
• Proactively identify gaps in the system and come up with concrete approaches to address them
• Solve technical problems across the company not just confined to a single pod
• Challenge existing architecture with data and reasoning push back when its the right call, and drive adoption of better approaches.

Requirements

• 7-12 years of experience in backend or platform engineering
• Strong computer science fundamentals (preferably from IIT, BITS, NITs)
• Strong proficiency in backend development (Node.js, Java, Go, or equivalent)
• Proven experience scaling systems through high-growth startup phases (1→10 or beyond)
• Track record of building and owning critical platforms or systems from scratch
• Exposure to high-volume transactional systems; fintech or lending is a strong plus
• Bias for action - moves fast, makes sound decisions, owns outcomes end-to-end
• Comfortable navigating ambiguity and evolving priorities in a startup environment
• Strong problem-solving skills ability to break down complex technical challenges and arrive at pragmatic, well-reasoned solutions
• Hands-on experience with platform engineering developer tooling, shared services, infrastructure abstractions, or internal platforms

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs