2 Payroll administration Jobs in Delhi, NCR and Gurgaon | Payroll administration Job openings in Delhi, NCR and Gurgaon

We are looking for a Payroll Manager to run accurate, on-time payroll.

Responsibilities

• Run monthly payroll accurately and on time
• Ensure PF, ESI, PT and TDS compliance
• Manage time and attendance data
• Work with finance on payroll accounting

Requirements

• 3+ years of payroll experience
• Strong statutory compliance knowledge
• Experience with payroll software

Key Responsibilities:

• Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
• Resolve complex and time-sensitive payroll issues within defined SLAs.
• Provide clear, professional, and empathetic communication to customers.
• Handle escalations and ensure timely resolution of critical payroll issues.
• Maintain accuracy and compliance while handling sensitive payroll information.
• Monitor customer interactions and identify recurring issues for process improvement.
• Support queue management, workflow efficiency, and daily operational requirements.
• Conduct root-cause analysis and contribute to corrective actions.
• Maintain required quality, productivity, and customer service standards.

Required Qualifications:

• Graduation is mandatory.
• Minimum 2 years of relevant experience.
• US Payroll experience is mandatory.
• International Voice experience is mandatory.
• Good verbal and written communication skills.
• Comfortable working in US shifts.
• Comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.
• Domestic Voice experience will not be considered.

Preferred Skills:

• Knowledge of US Payroll processes and payroll compliance.
• Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
• Strong escalation-handling and problem-solving skills.
• Experience in a customer service or financial process environment.