Payroll Associate

Job Overview

We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality.

Key Responsibilities

• Monitor and evaluate international customer calls related to US payroll.
• Conduct quality audits to ensure compliance with SOPs and process guidelines.
• Review payroll-related queries, including salary discrepancies, deductions, tax withholding, payslips, and payment issues.
• Evaluate calls for communication, accuracy, customer handling, and resolution quality.
• Identify quality gaps and provide feedback and coaching to agents.
• Prepare quality reports, analyze performance metrics, and conduct root-cause analysis.
• Participate in calibration sessions with operations and training teams.
• Support process improvement initiatives to reduce errors and improve customer satisfaction.

Mandatory Requirements

• Minimum 4 years of total experience in an international voice process.
• Minimum 2 years of relevant experience as a Quality Analyst in US Payroll.
• Graduation is mandatory.
• International voice experience is mandatory; domestic voice experience will not be considered.
• Good English communication skills.
• Good knowledge of US payroll processes, deductions, and salary calculations.
• Experience in call monitoring, quality audits, and feedback sessions.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US night shifts.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Preferred Skills

• Knowledge of payroll systems such as ADP, Workday, or UKG.
• Understanding of quality metrics such as CSAT, QA Score, AHT, and FCR.
• Experience in BPO, BPM, payroll outsourcing, or HR operations.

Manage day-to-day accounting operations and end-to-end payroll processing, and ensure timely, accurate compliance with government statutory requirements, supporting the organisation's financial reporting, audit readiness and regulatory standing.

🚨 We’re Hiring | HR Executive – Bangalore

Aspire Software Consultancy is looking for a proactive and detail-oriented HR Executive to join our team in Bangalore!

📍 Location: Bangalore

💼 Experience: 1–3 Years

🏢 Work Mode: Work From Office

🗣️ Languages Preferred: English, Hindi & Kannada

👨 Gender Preference: Male

🔹 Key Responsibilities:

➡️ Prepare and manage monthly salary processing and payroll documentation.

➡️Handle HRMS tools and maintain accurate employee records.

➡️Manage PF, ESIC, and other statutory compliance requirements.

➡️Ensure compliance with applicable labor laws and statutory regulations.

➡️Maintain employee documentation, attendance, and leave records.

➡️Support HR operations, employee engagement, and HR policy implementation.

➡️Assist with recruitment activities, including sourcing, screening, interview scheduling, and candidate follow-ups.

➡️Coordinate onboarding and other employee lifecycle activities.

🔹 Required Skills:

➡️1–3 years of experience in HR Operations and Administration.

➡️Basic knowledge of payroll preparation, PF, ESIC, statutory laws, and compliance.

➡️Experience working with HRMS tools.

➡️Good communication and coordination skills.

➡️Ability to manage multiple HR responsibilities efficiently.

Job Title: Procure-to-Pay (PTP) – Accounts Payable

Location: Chennai

Experience: 1–3 Years

Budget: Up to ₹4.5 LPA

Job Description:

We are looking for candidates with 1–3 years of experience in Procure-to-Pay (PTP), preferably in Accounts Payable, to join our Finance & Accounting (F&A) team.

Key Responsibilities:

• Process and validate supplier invoices.
• Analyse invoice data and resolve discrepancies.
• Review and process invoices that cannot be processed initially.
• Handle payment processing.
• Perform period-end closing and reconciliation.

Mandatory Skills:

• Procure-to-Pay (PTP)
• Accounts Payable (AP)
• Invoice Processing
• Payment Processing
• Finance & Accounting (F&A) knowledge

Preferred Skills:

• SAP application knowledge
• Good verbal and written communication
• Attention to detail and problem-solving skills

Qualification: B.Com / M.Com / MBA