Assistant Manager (US Payroll & Taxation)

Key Responsibilities:

• Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
• Resolve complex and time-sensitive payroll issues within defined SLAs.
• Provide clear, professional, and empathetic communication to customers.
• Handle escalations and ensure timely resolution of critical payroll issues.
• Maintain accuracy and compliance while handling sensitive payroll information.
• Monitor customer interactions and identify recurring issues for process improvement.
• Support queue management, workflow efficiency, and daily operational requirements.
• Conduct root-cause analysis and contribute to corrective actions.
• Maintain required quality, productivity, and customer service standards.

Required Qualifications:

• Graduation is mandatory.
• Minimum 2 years of relevant experience.
• US Payroll experience is mandatory.
• International Voice experience is mandatory.
• Good verbal and written communication skills.
• Comfortable working in US shifts.
• Comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.
• Domestic Voice experience will not be considered.

Preferred Skills:

• Knowledge of US Payroll processes and payroll compliance.
• Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
• Strong escalation-handling and problem-solving skills.
• Experience in a customer service or financial process environment.

Job Overview

We are looking for a Senior Accountant – US Taxation with 3+ years of relevant experience in US taxation and accounting. The candidate will be responsible for tax preparation, compliance, financial review, and supporting US federal and state tax requirements.

Key Responsibilities:

• Prepare and review US federal and state tax returns.
• Handle tax returns such as Form 1040, 1065, 1120, and 1120-S.
• Review financial statements and supporting documents for tax preparation.
• Prepare tax workpapers, reconciliations, and supporting schedules.
• Perform tax calculations, adjustments, and estimated tax payments.
• Research and interpret US federal and state tax regulations.
• Identify applicable tax deductions and credits.
• Assist with tax planning and compliance activities.
• Handle tax notices, extensions, and audit-related requirements.
• Review work prepared by junior accountants and provide guidance.
• Communicate with clients to collect required tax and financial information.
• Ensure accurate and timely completion of tax filings.
• Stay updated on changes in US tax laws and regulations.

Mandatory Skills

• 3+ years of experience in US Taxation / US Tax Accounting.
• Strong knowledge of US federal and state taxation.
• Hands-on experience with 1040, 1065, 1120, and 1120-S.
• Experience in individual and business tax preparation.
• Good understanding of US tax compliance and reporting requirements.
• Strong knowledge of MS Excel.
• Experience with accounting or tax preparation software.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to work independently in a remote environment.
• Ability to manage multiple tasks and meet strict deadlines.

Good to Have

• CPA or EA (Enrolled Agent) certification.
• Experience with QuickBooks, CCH, UltraTax, Drake, or similar tax software.
• Experience with multi-state taxation.
• Knowledge of tax planning and tax research.
• Experience in reviewing and mentoring junior accountants.

Education

• Bachelor's degree in Accounting, Finance, Commerce, or a related field.
• CPA/EA certification is an added advantage.

Employment

• Full-Time
• Remote
• Experience: 3+ Years

Job Overview

We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality.

Key Responsibilities

• Monitor and evaluate international customer calls related to US payroll.
• Conduct quality audits to ensure compliance with SOPs and process guidelines.
• Review payroll-related queries, including salary discrepancies, deductions, tax withholding, payslips, and payment issues.
• Evaluate calls for communication, accuracy, customer handling, and resolution quality.
• Identify quality gaps and provide feedback and coaching to agents.
• Prepare quality reports, analyze performance metrics, and conduct root-cause analysis.
• Participate in calibration sessions with operations and training teams.
• Support process improvement initiatives to reduce errors and improve customer satisfaction.

Mandatory Requirements

• Minimum 4 years of total experience in an international voice process.
• Minimum 2 years of relevant experience as a Quality Analyst in US Payroll.
• Graduation is mandatory.
• International voice experience is mandatory; domestic voice experience will not be considered.
• Good English communication skills.
• Good knowledge of US payroll processes, deductions, and salary calculations.
• Experience in call monitoring, quality audits, and feedback sessions.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US night shifts.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Preferred Skills

• Knowledge of payroll systems such as ADP, Workday, or UKG.
• Understanding of quality metrics such as CSAT, QA Score, AHT, and FCR.
• Experience in BPO, BPM, payroll outsourcing, or HR operations.

Manage day-to-day accounting operations and end-to-end payroll processing, and ensure timely, accurate compliance with government statutory requirements, supporting the organisation's financial reporting, audit readiness and regulatory standing.