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Job Title: Receptionist
Job Summary:
We are looking for a friendly and organized Receptionist to join our team. The ideal candidate will greet visitors, manage incoming calls, schedule appointments, and provide general administrative support.
Key Responsibilities:
- Greet and direct visitors
- Answer and direct phone calls
- Manage front desk activities and maintain a tidy reception area
- Schedule appointments and manage calendars
- Handle incoming/outgoing mail and deliveries
- Provide general administrative support
Job Requirements:
- Fluent in English and Kannada
- High school diploma or equivalent
- Excellent communication skills
- Proficiency in Microsoft Office Suite
- Strong organizational and multitasking abilities
Working Conditions:
- Environment: Office setting
- Schedule: Full-time position with standard office hours from 10am to 7pm. Occasional overtime may be required.
BCS Care EMEA Agent
WHAT YOU'LL DO
- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- First point of contact for photographers, clients and customers majorly through Chats/Emails.
- Quick in responding to Live chats and Inbound Calls
- Work effectively with the team.
WHAT YOU'LL NEED
- 2 to 5 years of experience.
- Comfortable with rotational shifts if needed.
- Telephone ease
- Prior experience in Customer Service - Voice or Semi voice
- Fluent English and excellent communication
- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset
- Prior experience in customer relationships is a plus.
- Basic French language written and spoken language is a plus.
Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
- Job title: Academic counsellor
Salary package: upto 2.4LPA + incentives
Job location: Banaswadi, Bengaluru
Job role:
Connecting with students, understanding their education background & aspirations,
accordingly suggesting training & placements programs to the students.
Qualification Eligibility:
Graduates - Minimum 1 year experienxce required
Company Details
A company founded by 2 BITSians with a simple mission statement - “App Business Made Easy”. We are building a SaaS company focused on the needs of SMB App Developers from around the world. This is a $15 Billion+ opportunity which is ripe for disruption especially with increasing internet penetration, adoption and digitization of businesses. We are profitable from Day-1 and are already growing at breakneck speeds and solving some really hard problems. We are a team of 40+ people.
Culture
We are working hybrid and building a unique culture that allows you flexibility. We believe your work should talk for itself and hence focus on KRA(Key Result Areas) and projects.
Flexible Benefits:
Salary 💸 We offer competitive salaries with a performance-based bonus
Work Remotely 🌎 At Appbroda, it’s your contribution to the team that matters. We support you in working remotely wherever you’d like.
Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most
What are we looking for?
The ideal candidate will have to assess mobile applications and websites on a day-to-day basis which will come via a ticketing system and analyze if they are compliant with the quality standards already set in place. He/she will also be required to assess the top applications and websites daily, and ensure that they are policy compliant. Apart from being driven and enthusiastic, the ideal candidate needs to have great communication skills and strong analytical ability to deliver consistently.
What will you do with us?
Working daily to review tickets with a critical eye as per the internal processes.
Host and/or facilitate meetings/ticket reviews with all teammates.
Identify the lack of and/or improvements to policy and process, assess the effectiveness of current policies and processes and recommend and implement required changes.
Maintain a high level of confidentiality regarding the results and specific findings of the quality process.
Ensure strict timelines(SLAs) are maintained depending on the priority list of the clients.
Building and/or improving knowledge management documents as required.
Communicate effectively with the other members of the team and organisation, and contribute to the training and development of the team.
Responsibility for the quality compliance duties, responsibilities and obligations of the organisation including direction, strategic development, performance and maintenance.
From time to time, you may be expected to be part of special projects as are reasonably required of your job role.
Effective liaison, support and assistance between the department and remainder of organisation.
Understand and build case studies on how to communicate effectively with international clients as the organisation rapidly expands.
Developing plans for team activities to include quality compliance strategy to achieve agreed targets, and effective planning.
Set an example for team members of commitment, quality compliance activities, work ethics and habits and personal character.
What are you bringing to the table?
2 years or more of Quality Analyst/Customer Service/Technical Support experience (with a phone, email, and chat background) would be good to have.
Must have strong analytical and problem-solving skills
Proficiency with Microsoft Office and Google suite
Must have strong/effective verbal and written communication skills
Must have a genuine interest in the project, people and concern for customers
Must be energetic, positive and have the ability to listen hard, and change & improve fast
Must have the ability to work well in a team environment, as well as alone
Must demonstrate the ability to effectively manage time, prioritise tasks and work within deadlines.
Must have an everyday passion to do the job and improve yourself and everyone around.
Must have the drive to grow in the short term and long term.
Responsibilities -
Excellent in Follow ups
Good command in excel/Google sheets
Excellent in schedule maintenance.
Prepare internal and external reports
Uphold a strict level of confidentiality.
Diary management and arranging appointments, booking meeting rooms and conference facilities.
Requirements-
Only female candidates with Good communication skills.
Strong personality with ability to get the work done.
Location - Bangalore
Salary - Upto 35k
Languages - Hindi /English / Kannada .
(Hindi is Must )
Note - We are looking only for Married candidates.
- Basics of Networking, TCP/IP Networks, Multi-Vendor Support Experience (Cisco/HPE/Juniper/Checkpoint/ASA/Fortinet etc)
- Basics of Compute,
- Basics of Storage
- Strong experience towards monitoring devices such as server hardware, Network
- Strong understanding of IT service management
- Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised
- Experience working in a NOC environment managing and implementing day to day operations on network and security issues for large scale enterprise customers
- Switching Concepts and Experience including STP’s, Vlan’s, VTP, EtherChannel, Port Config, Hardening, Management Protocols, Stacking etc
- Wireless Configuration Experience with Cisco/HPE/ARUBA Controllers and AP’s
- Experience with Network systems and servers, networking systems integration (hardware, software, network, and database).
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
PythonWe are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.
You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.
You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!
Responsibilities
- Understand and explain APIs to clients.
- Help clients integrate OneFin APIs.
- Research and identify solutions to issues during integration.
- Escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Become a product expert for clients.
- Configure OneFin system for customized usage by clients.
- Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
- Automate solution of common issues using Python.
- Help live clients resolve issues and coordinate with the development team for issue resolution.
Requirements
- BS/B.Tech. in Computer Science, Engineering, or equivalent.
- Strong verbal and written communication skills.
- Experience in writing code in Python.
- Understanding of web based systems.
- Proficient in understanding and writing JSON.
- Experience in SQL databases.
- Experience working with REST APIs.
- Excellent analytical skills, passion for pinning down technical issues, and solving problems.
- Enjoys a fast-paced startup environment.
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