Receptionist/ Front Office Executive

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 3 onboarding and sales experience in the buddy system. You should have spent a day at the laundry store to get live hands on experience. You should have spent at least a week with the technical support team.

Within 3 months

You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona. Start organizing customer information and track your interaction with them in various tools. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones.

Within 6 months

You should be able to complete the onboarding process independently. Should be able to add value to the overall process alignment owning some initiatives. Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to onboarding and show improvements.  Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Looking For SAP BASIS Sr. Consultant.

 

Job Role – SAP BASIS Sr. Consultant

Experience – Min 6 to 9 year 

Work location – Mumbai

Notice Period – Immediate to 30 days

 

Skills -

  - Min 6 to 9 year experience in SAP BASIS and must have worked on implementation projects and support project environment 

-Effective written & verbal communication skills & strong interpersonal skills.

- Minimum 1 end to end SAP Basis implementation/Migration/Upgrade full life cycle.

- Monitor and maintain SAP systems environments (Sandbox, Development, QA, Production and DR etc.,).

- Install, configure, maintain, and support multiple SAP landscapes and 3rd party tools.

 

 

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Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.

Opportunity

 Full stack Developer (more front end)

 

Responsibilities:

Implement responsive and performant UIs with a user-centered approach with frontend technologies including React Js, Javascript(ES 6), Typescript, SCSS, etc

Build backend REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)

Write meaningful test cases for frontend & backend platforms

Integrate our products with 3rd party products/tools/services

Develop Infrastructure for delivering services using a performance-driven approach, build databases, schedule automated jobs, etc

 

Ideal Background / Experience

At least 24 months of diverse experience in web development for product or services-oriented environment with exposure to working production deployments

Expertise in programming using Python/Javascript or similar scripting languages

In-depth exposure to technologies used in web-based SaaS products, including REST APIs

Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

AWS

Azure

ELK

Object Relational Models (SQLAlchemy, etc)

Google APIs

Microservices Architecture Pattern

NodeJS / ExpressJS

 

Work from Home, office in Noida

Experience: 2yrs plus

 

Salary: ₹700,000.00 - ₹1,200,000.00 per year

 

 

 

 

 

What you'll get to do
1. As a founding backend engineer, tackle a wide range of technical challenges: from
designing powerful new integrations to scaling our real-time web service to hundreds
of users
2. Build high-impact, end-user features that vastly improve user productivity.
3. In a small cross-functional team you will collaborate closely to discuss the feasibility
and direction of prototypes or planned product features.
4. Address complex problems at both an application and system-level, and maintain
existing codebases
5. Work directly with CTO to set the tone for the engineering culture and create
processes for improving engineering standards
This role is tailor-made for you if
1. You have a work experience of 3+ years as a Backend Developer
2. You have hands-on experience with Node JS, Golang will be a plus
3. Demonstrated fluency with REST APIs, third-party libraries, and client/server
architectures
5. You have experience with maintaining backend microservices
6. You are comfortable conducting code reviews and giving feedback to ensure high
standards of code maintainability and extensibility
7. You are energized by ambiguity and can create structure in a dynamic, fast-paced
environment
8. You’ve high confidence, low ego, and are generally a good human being :)

You earn brownie points if
1. You love Slack (we are a Slack first company)
2. You have been part of an early/mid-stage start-up before
3. You love TechCrunch. We are obsessed with reading and talking about startups
4. You have created some amazing open-source projects

Our firm is seeking a creative Web Developer that can work with our software application team to achieve our business’ digital goals. The ideal candidate for this position is a hands-on professional with strong knowledge of content management platforms, and an ability to translate our business needs into client-friendly functions that will expand our website’s influence in our industry. The Web Developer will be responsible for updating our current online applications, as well as developing and implementing a usability testing process to ensure that new website applications meet our company’s requirements.

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads

- 3-4 years of experience in Mobile Automation using Appium.

Requirements :

- Must have strong knowledge of the programming language (Java).

- Strong knowledge of java collections

- Must have string knowledge in oops concept;

- Experience of Appium is Must

- Familiarity with JIRA, GIT, and databases.

What you do :

• Developing automation for the various deployments core to our business
• Documenting run books for various processes / improving knowledge bases
• Identifying technical issues, communicating and recommending solutions
• Miscellaneous support (user account, VPN, network, etc)
• Develop continuous integration / deployment strategies
• Production systems deployment/monitoring/optimization

• Management of staging/development environments

What you know :

• Ability to work with a wide variety of open source technologies and tools
• Ability to code/script (Python, Ruby, Bash)
• Experience with systems and IT operations
• Comfortable with frequent incremental code testing and deployment
• Strong grasp of automation tools (Chef, Packer, Ansible, or others)
• Experience with cloud infrastructure and bare-metal systems
• Experience optimizing infrastructure for high availability and low latencies
• Experience with instrumenting systems for monitoring and reporting purposes
• Well versed in software configuration management systems (git, others)
• Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment

• Data management skills

Education :

• Degree in Computer Engineering or Computer Science
• 1-3 years of equivalent experience in DevOps roles.
• Work conducted is focused on business outcomes
• Can work in an environment with a high level of autonomy (at the individual and team level)

• Comfortable working in an open, collaborative environment, reaching across functional.

Our Offering :

• True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.

• The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.

Perks :

• Awesome benefits, social gatherings, etc.
• Work with intelligent, fun and interesting people in a dynamic start-up environment.

Job Description
We're on the lookout for talented frontend developers who have at least 3+ years of experience with React and related frameworks. The ideal candidate has a strong grasp of fundamentals and has plenty of live projects to show!

About Hipla
At Hipla we are building the future of smart, connected, secure workspaces. Sentinel is our
flagship futuristic visitor management system that eliminates manual, unstructured, insecure,
fragmented paperwork cuts through slow-moving, archaic procedures for setting up a business appointment and improves the visitor experience for both organizations and visitors. It replaces multiple such systems that an organization might use to set up, approve, and record visits as well as having to wade through custom ways of setting up appointments for the visitors. All of this is offered via web and mobile platforms with data secured with state-of-the-art industry practices. We are trusted by big names across all sectors who rely on our capabilities to simplify their lives so that they can focus on doing their best work.

Requirements
● Good command over javascript, ES6, React/Redux, SASS fundamentals.
● 3+ years of experience with front end frameworks, primarily React.
● Good knowledge of modern React, HTML5, SCSS, Webpack, etc.
● Strong portfolio with diverse projects made in React or React Native

Responsibilities
● Work with designers and convert designs to visual elements.
● Maintain code integrity, organization, and documentation.
● Integrate data from various back-end services and APIs.
● Work with clients on commercial products as well as our in-house products