NOC Lead

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Introduction:

We at SNCO Consultant are pleased to present the following job opportunity on behalf of our client. This role is ideal for candidates with excellent coordination and communication skills, looking for a dynamic position in a hybrid work environment.

Position Title: Sales Coordinator/Inside Sale Executive

Work Location: Hybrid (Work from Office + Remote)

Salary Range: ₹25,000 – ₹50,000 per month

Reporting To: Sales Manager / Business Head

Mission Statement

To utilize strong organizational and communication abilities to manage first-level calls, maintain CRM discipline, and support business development activities. This includes interaction with prospects, event organizers, advertising agencies, and business partners.

Key Responsibilities

• Manage first-level inbound and outbound calls with prospects.
• Coordinate follow-ups and actions through the CRM system.
• Collaborate with event organizers, ad agencies, and business partners.
• Provide backend support for meetings, events, and sales activities.
• Maintain accurate records and communication within the CRM.
• Ensure smooth coordination between internal teams and external parties.

Key Performance Indicators (KPIs)

• Conduct a minimum of 3 active coordination calls with senior management per day.
• Successfully coordinate at least 1 event every 15 days.
• Maintain 100% task updates and follow-ups through the CRM system.

Key Competencies

• Excellent verbal and written communication
• Target and result-oriented mind-set
• Active listener and team collaborator
• Detail-oriented task manager
• Strong coordination and organizational skills
• Practical thinking and problem-solving ability

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, or relevant field (preferred)
• Experience with CRM systems and Microsoft Office
• Strong multitasking and time-management skills
• Must have a reliable internet connection and ability to work in a hybrid setup

IAM -Security Engineer

About the Role:

We are seeking an Identity and Access Management (IAM) Security Engineer with Business Analyst exposure to join our team. In this role, you will combine your technical expertise in IAM security with business analysis skills to strengthen our security landscape and enhance alignment between technology solutions and business objectives. You'll work on designing, implementing, and managing security controls while collaborating across business and technology teams to deliver value-driven solutions.

Key Responsibilities:

Stay updated on IAM security best practices and integrate approved patterns into development operations and continuous delivery/improvement processes.

Design and implement security controls to protect systems while ensuring alignment with business objectives and requirements.

Manage existing IAM and Data Protection platforms and build new capabilities to support internal and external customer needs.

Develop automated security solutions tailored to business requirements, ensuring scalability and efficiency.

Collaborate with operations teams to ensure seamless handoff, proper documentation, and full acceptance of work.

Design and consult on enterprise security control architectures to meet both technical and business goals.

Partner with business and technology teams to maintain and improve the security technology stack, including identity solutions, cloud capabilities, and audit tools.

Conduct detailed business analysis to understand stakeholder needs and translate them into technical security requirements.

Act as a liaison between business units and technology teams to ensure security solutions meet organizational goals.

Minimum Qualifications:

Experience:

Minimum 5+ years of experience in IT Security or security engineering roles, with a focus on IAM practices (e.g., Active Directory, Azure Entra, AWS IAM).

Hands-on experience in Cloud Security environments.

Expertise in developing and implementing security standards, specifications, and procedures.

Experience with security frameworks such as ISO27001 and NIST CSF.

Knowledge of regulatory requirements (e.g., SOX, PCI-DSS).

Proven ability to provide technical security guidance to diverse audiences.

Experience in business analysis, including requirements gathering, stakeholder management, and process improvement.

Strong analytical and problem-solving skills to bridge the gap between business needs and technical solutions.

Other Requirements:

Excellent communication and interpersonal skills to effectively collaborate across business and technical teams.

Flexibility to work in rotational shifts.

Proficiency in documentation and reporting tools to communicate security findings and solutions effectively.

Summary: 

You will play a crucial role in designing, implementing, and optimizing smart contracts and zero-knowledge proof (ZK) circuits using Solidity and Rust programming languages. You will work closely with our development team to build scalable and secure blockchain solutions that leverage zero-knowledge proofs for privacy and scalability enhancements. 

It is an amazing opportunity to work on cutting edge fintech Key 

Responsibilities:

• Design, develop, and deploy smart contracts on Ethereum and other blockchain platforms using Solidity. 
• Implement zero-knowledge proof circuits and protocols in Rust for privacy-preserving and scalable blockchain applications. 
• Collaborate with the research team to explore and implement cutting-edge cryptographic techniques for zero-knowledge proofs. 
• Optimize smart contracts and zero-knowledge proof circuits for performance, scalability, and security. 
• Conduct code reviews and provide constructive feedback to ensure the quality and robustness of the codebase. 
• Stay updated with the latest advancements in blockchain technology, zero-knowledge proofs, and decentralized finance (DeFi). 
• Work closely with cross-functional teams including software engineers, and product managers to deliver high-quality blockchain solutions. 
• Contribute to the development of technical documentation, including specifications, architecture diagrams, and developer guides.

• Understand target audience persona
• Ability to convert requirements into a learning game outline, plot, game mechanics and storyline.
• Develop dynamic characters and grahics
• Create the rules of the game
• Conduct play testing to test the game concept
• Develop user interface concepts (menus and controls)
• Generate the Game Design Document (GDD)
• Develop and test early prototypes
• Define the user experience
• Work with programmers to design the back end of the game
• Produce sound effects, dialogue, musical score, sound mix and sound edit
• Manage quality assurance testing, and follow up on feedback

• Maintaining and updating databases in Excel, Mailchimp and other platforms 
• Executing marketing campaigns on Mailchimp and other email marketing platforms
• Montoring calendars and booking in meetings and calls for the management team 
• Competitor research, analysis and reporting
• Liaising and co-ordinating with suppliers including design agencies, hotels, publications and others
• Ad hoc support to team including assisting with events and promotional activity