NOC Lead

Job Description: SDE – Mobile / Full-Stack Developer with IoT & AI Knowledge

Role: Software Development Engineer – Mobile / Full-Stack

Experience: Minimum 2 years

Work Mode: Work from Office

Employment Type: Full-time

About the Role

We are looking for an SDE with strong React Native mobile development experience, full-stack development knowledge, and a clear background in IoT-based systems.

The candidate should have hands-on experience working with mobile applications that interact with IoT devices, sensors, hardware systems, real-time device data, or cloud-based IoT platforms.

Knowledge of AI-based systems, AI integrations, automation workflows, LLMs, or AI-powered product features will be considered a strong advantage.

The ideal candidate should also have basic team-leading capability, ownership mindset, and the ability to manage technical execution with a small development team.

Key Responsibilities

• Develop and maintain mobile applications using React Native.
• Build scalable, reusable, and production-ready mobile app components.
• Integrate mobile applications with backend APIs, databases, and cloud services.
• Work on IoT-based integrations, including:
• Device-to-app communication
• Sensor data handling
• Real-time device monitoring
• MQTT / WebSocket-based communication
• Hardware-software interaction
• IoT dashboard or control system integration
• Collaborate with hardware, backend, frontend, AI, and product teams.
• Work on AI-enabled features where required, such as:
• AI-based automation
• Data analysis
• AI alerts or recommendations
• LLM/API integrations
• Smart monitoring or decision-support systems
• Lead small development tasks and guide junior developers.
• Review code, debug issues, and improve application performance.
• Participate in architecture planning and technical decision-making.
• Ensure proper documentation of mobile flows, APIs, IoT integrations, and system logic.

Required Skills

• Minimum 2 years of experience in React Native mobile development.
• Strong knowledge of JavaScript / TypeScript.
• Experience in mobile app development for Android and/or iOS.
• Hands-on exposure to IoT systems or IoT-enabled applications.
• Experience working with IoT device data, sensors, MQTT, BLE, Wi-Fi modules, embedded systems, or real-time hardware communication.
• Experience with REST APIs, WebSockets, and real-time data handling.
• Basic full-stack development knowledge using Node.js, Python, FastAPI, Express.js, or similar backend technologies.
• Database knowledge such as MongoDB, PostgreSQL, Firebase, or similar.
• Understanding of Git, debugging, deployment, and development workflows.
• Ability to lead tasks, coordinate with team members, and take ownership of delivery.

AI Knowledge — Strong Priority

Candidates with knowledge or experience in the following will be preferred:

• AI-powered applications
• LLM API integrations
• OpenAI / Gemini / Claude APIs
• AI automation workflows
• AI-based monitoring or analytics
• Computer vision or sensor-data intelligence
• Predictive alerts or recommendation systems
• AI agents or intelligent assistants
• Prompting and AI workflow design

Good to Have

• Experience with AWS IoT, Azure IoT, Google Cloud IoT, Firebase, or similar platforms.
• Experience with MQTT brokers, BLE, embedded hardware, Raspberry Pi, Arduino, ESP32, or similar devices.
• Native Android/iOS development knowledge.
• Experience building dashboards for IoT monitoring or device control.
• Prior experience in AI + IoT projects.
• Previous experience leading a small development team.

Candidate Expectations

• Must be comfortable working from office.
• Should have strong ownership and problem-solving ability.
• Should be able to work across mobile, backend, IoT, and AI-related modules.
• Should communicate clearly with both technical and non-technical teams.
• Should be disciplined with timelines, documentation, and reporting.
• Should be capable of guiding junior developers and coordinating execution.

• Knowledge on Routing and switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN

• Knowledge on Data Center, Cloud and Virtualization industry, ACI, Nexus products

• Experienced Knowledge on LAN SW Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN-EVPN, DCNM, OTV, Fex, Fabricpath, VXlan, LISP.

• Knowledge of Cisco switching Platforms like Cat 6500, 6800, 4500, 3850, Nexus 7K, Nexus 5k, Nexus 3K and Nexus9k (standalone and ACI)

• Experience in installation, configuration, testing and troubleshooting and/or Network solution designing of Cisco routers and switch

What You’ll Be Doing:

• Design and develop advanced AI/ML models to solve complex business problems
• Work closely with cross-functional teams including data engineers and domain experts
• Perform exploratory data analysis, data cleaning, and model development
• Translate business challenges into data-driven solutions and actionable insights
• Drive innovation in advanced analytics and AI/ML capabilities
• Communicate model insights effectively to both technical and non-technical stakeholders

What We’re Looking For:

• 5+ years of experience in AI/ML model development
• Strong foundation in mathematics, probability, and statistics
• Proficiency in Python and exposure to Azure Machine Learning / Databricks
• Experience with supervised & unsupervised learning techniques
• Domain exposure to Energy / Oil & Gas value chain (preferred)
• Strong problem-solving, stakeholder management, and communication skills

Job Description.

1.      Cloud experience (Any cloud is fine although AWS is preferred. If non-AWS cloud, then the experience should reflect familiarity with the cloud's common services)

2.      Good grasp of Scripting (in Linux for sure ie bash/sh/zsh etc, Windows : nice to have)

3.      Python or Java or JS basic knowledge (Python Preferred)

4.      Monitoring tools

5.      Alerting tools

6.      Logging tools

7.      CICD

8.      Docker/containers/(k8s/terraform nice to have)

9.      Experience working on distributed applications with multiple services

10.  Incident management

11.  DB experience in terms of basic queries

12.  Understanding of performance analysis of applications

13.  Idea about data pipelines would be nice to have

14.  Snowflake querying knowledge: nice to have

The person should be able to :

Monitor system issues

Create strategies to detect and address issues

Implement automated systems to troubleshoot and resolve issues.

Write and review post-mortems

Manage infrastructure for multiple product teams

Collaborate with product engineering teams to ensure best practices are being followed

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Hospitality Minds is seeking a dynamic and creative Social Media Marketer to enhance and expand our brand presence across platforms. If you’re passionate about content, strategy, and staying ahead of social trends, this is your opportunity to join our vibrant team and drive real impact!

Responsibilities:

• Manage and publish engaging content across Instagram, Facebook, YouTube & LinkedIn.
• Collaborate with creative teams to maintain brand consistency.
• Monitor trends & assist with influencer collaborations.
• Plan & optimize paid campaigns (Google, Facebook Ads, etc.).
• Track performance metrics and share insights.
• Maintain strong client relationships.

Requirements:

• Graduate with 2–3 years of social media marketing experience.
• Creative, enthusiastic & proactive.
• Strong communication and time-management skills.
• Ability to multitask and work in a fast-paced environment.
• Team player with ownership mindset.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

What you can expect as a Senior Frontend Engineer at HappyFox:

• You will consistently ship features and improvements with minimal guidance and support from other team members. 
• You’ll work alongside the Product, Design, and, Backend Engineering teams to iterate on new features within HappyFox products.
• You will advocate for improvements to product quality, security, and performance.
• You will solve technical problems of high scope and complexity.
• You will craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. 
• You will maintain and advocate for these standards through code review.
• You will recognize inefficiencies in our team, and propose solutions.

You should apply if:

• You have 5+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have a sound knowledge of HTML, CSS, and JavaScript.
• You can clearly and concisely communicate complex technical, architectural, and/or organizational problems and propose thorough, iterative solutions.
• You are comfortable working in a highly agile, intensely iterative software development process.
• You have demonstrated the ability to onboard and integrate with an organization long-term.
• You have a positive and solution-oriented mindset.
• You have experience owning a project from concept to production, including proposal, discussion, and execution.
• You are self-motivated and self-managing, with strong organizational skills.

Overview: 

We are seeking an experienced Spring Boot developer with a passion for esports to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using Spring Boot and a proven ability to work effectively in a team environment. Experience in the esports industry is a plus. 

Responsibilities: 

• Develop and maintain web applications using Spring Boot and related technologies 
• Write clean, maintainable, and efficient code 
• Collaborate with the design and product management teams to implement new features and functionality 
• Work with the DevOps team to ensure proper deployment and monitoring of applications 

• Troubleshoot and debug issues as they arise 
• Write and maintain comprehensive documentation 

Requirements: 

• Strong professional experience with Java and Spring Boot 
• Experience with building and deploying web applications 

• Familiarity with web development frameworks such as Spring MVC or Spring WebFlux 
• Experience with Git and version control 
• Strong problem-solving and communication skills 

Preferred: 

• Experience in the esports industry 

• Experience with cloud technologies such as AWS or Azure 
• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript 
• Experience with data persistence technologies such as Hibernate or JPA 
• Experience with testing frameworks such as JUnit or Mockito