11+ Merchandising Jobs in Delhi, NCR and Gurgaon | Merchandising Job openings in Delhi, NCR and Gurgaon

**Key Responsibilities:**

*Operations:*

• Plan, schedule, and execute orders as per established processes and timelines, coordinating with junior Merchants and Surat and Mill incharges for daily updates.
• Track and manage product approvals at various stages, ensuring product specifications align with client requirements for an accuracy rate of 95% or higher.
• Oversee timely receipt of payments from clients, maintaining a 100% on-time payment rate.
• Manage product sampling and sourcing operations, ensuring over 95% of samples are received within stipulated deadlines.
• Administer all correspondence through emails, ensuring 100% accountability and traceability of communication.
• Confirm that all necessary approvals are physically received before order execution, maintaining 100% compliance.
• Collaborate closely with the production team to guarantee smooth order execution.
• Conduct regular market research to stay updated with industry trends and competitor offerings, using the insights to inform operational strategies.
• Participate in key industry events to establish relationships and showcase our offerings.
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Overview :

We are looking for a highly motivated and experienced Business Development Manager with a proven track record in end-to-end sales, preferably from a service-based company. The ideal candidate should be adept at identifying opportunities, nurturing client relationships, and driving revenue growth through strategic sales efforts.

Key Responsibilities:

1. Drive end-to-end business development and sales activities – from lead generation to deal closure.

2. Identify and develop new business opportunities in domestic and/or international markets.

3. Build and maintain strong client relationships through consistent follow-ups and effective communication.

4. Understand client requirements and propose appropriate service-based solutions.

5. Collaborate with internal delivery and technical teams to align solutions with client needs.

6. Create and present compelling proposals, pitch decks, and pricing strategies.

7. Meet and exceed revenue and growth targets.

8. Maintain and update sales pipeline and reporting using CRM tools.

9. Stay updated with industry trends and competitive landscape.

Key Requirements:

1. Minimum 8 years of experience in end-to-end B2B sales/business development.

2. Must have worked exclusively with service-based companies (e.g., IT services, consulting, outsourcing, digital transformation).

3. Strong experience in lead generation, client acquisition, account management, and contract negotiation.

4. Excellent communication, interpersonal, and presentation skills.

5. Strong understanding of sales metrics and pipeline management.

6. Proven ability to meet or exceed sales targets.

7. Self-driven, result-oriented, and able to work independently with minimal supervision.

About Vomyra:

We build Voice AI agents that answer business calls 24×7 for restaurants, hotels, spas, education centres, and service businesses. No more missed calls → higher revenue → better customer experience.

Role Overview:

You will own the full sales cycle: prospecting → demo → trial → closure. You’ll directly work with the founder, sell to SMB/MSME owners, and help them adopt Voice AI.

What you’ll do

Generate qualified leads through LinkedIn, WhatsApp outreach, and cold calling

Run product demos and explain value clearly to business owners

Convert trials to paid plans

Manage a predictable pipeline and follow-up rigor

Hit weekly KPIs (demos, trials, conversions)

Maintain CRM hygiene and report performance

Gather market insights, objections, and help improve messaging

Must-haves

2–5 years of SaaS / Cloud / IVR / Telephony sales

Strong communication in English + Hindi

Experience selling to SMEs/MSMEs (restaurants/hotels/spas = bonus)

High activity mindset: outreach, follow-up, hustle

Comfort with demos, objections, pricing conversations

Proven consistency in hitting targets

Good-to-haves

Experience with Exotel, MyOperator, Ozonetel, Airtel Tata Reliance Jio

Exposure to GenAI or Voice AI products

Startup or zero-to-one environment experience

Ability to work in fast cycles with direct founder access

What we offer

Competitive base + aggressive incentives

Fast growth: work directly with founder, own accounts

Flexible remote-friendly culture

Opportunity to be early in a rapidly growing Voice AI category

Location

Remote / Delhi-NCR preferred

DESIRED SKILLS:

1. Android Development
2. Java / Kotlin
3. Javascript
4. UI / UX
5. Prototyping and Wireframing
6. Graphics and whiteboard application
7. Video-streaming and camera handling on Android
   
   
   

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge