
Technical Design Lead
If you are an advanced Software developer, having experience in leading a team, who has experience in developing platforms or frameworks, components and having knowledge of the open-source software/ tools/ technologies, then you are the one we are looking for.
Preference for candidates who have been exposed to Blockchain and Fin-Tech domains. The candidate will have to architecting and develope Software Programmes based on requirements provided.
The codebase the candidate develops should be of high quality and should be modular, scalable and re-usable at all times. There should be a focus all the time to promote SRE (Site Reliability Engineering) to ensure all of the services are Highly-Available and Fault Tolerant at all times.
Other Responsibilities:
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- Responsible for understanding the Business requirements and validating the framework design and execution methodology.
- Ensure high quality software systems are developed by the software development team within defined standards.
- Flexible to adapting & introducing new and latest technologies to organization.
- Maintain current knowledge of technology landscape and developments.
- Innovation & Optimizing R&D.
- Defining the software technology strategy, architecture, and road-map.
- Would love to do more coding yourself, but accept that you can bring most value by helping others to excel.
- Should have built large scale applications with modern web frameworks & technologies
- Should be a fast thinker, hands on manager and strong communicator and think and act like an entrepreneur.
- Consolidate our technology platforms and create plans for each Track, analyze and monitor technology performance metrics.
- Take the initiative in thought leadership, innovation and creativity.

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Roles & Responsibilities:
- Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
- Act as single point contact for all client queries.
- Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
- Managing the entire show of Account Management and supporting clients.
- Owning the long term as well as the short-term growth strategy of the account(s).
- Participate in internal planning activities to develop schedules and align resources for projects and support activities.
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
- Find opportunities to bring in automation/orchestration in order to enhance client service experience.
- Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully.
- Understand client needs and address within defined TAT
Knowledge & Experience:
- Bachelor's degree and demonstrated prior Account/Service Management experience.
- Information Technology experience
- Strong written and oral communication skills.
- Strong Microsoft Office skills (Excel, PowerPoint )
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand technical risks and supportability parameters
- Strong decision-making skills.
- The ability to analyse, think innovatively, adapt and drive new best practices.
- The ability to farm the account through relationship management.
More about this Customer Care Executive job
Please go through the FAQs to get all answers related to the given Customer Care Executive job
• What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
• How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
• Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., The Everything Store.
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 5 Customer Care Executive at The Everything Store
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
• What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.
Hiring Telecaller and Team lead
Tele calling
Follow up
Reporting
For Team lead : Managing team and handlling new hiring
- Coordinating with the design team, apps team.
- Understanding the nature of asynchronous programming, event-based programming, its quirks, and workarounds.
- Working on system design problems, understanding various tech frameworks, what specific problems they solve, what new problems they give rise to, and architectures that work at scale.
- Taking risks, and learn quickly from your mistakes.
- Brainstorming between various approaches, doing small experiments to test hypotheses, aligning the team to follow a particular approach, being thorough in your research.
- Collaborating well with others, knowing that better solutions come from working together
- Pushing for continuous improvement to existing processes.
Desired Candidate Profile
What you need to have:- Bachelor's degree in Computer Science (or related field)
- Hands-on experience with MERN stack.
- experience in Agile/SCRUM methodology and modern tools like Jira, Slack, GitHub, etc.
- Exposure to messaging systems like Kafka/Rabbit MQ, Docker, Kubernetes, CI/CD.
- Microservices architecture, orchestration between various services, error-handling.
- Project Management, Reporting
- Insatiably curious.
- Obsessed with putting the best-in-class systems in place
Responsibilities
· Strengthen our relationship with clients and company partnerships
· Plan and execute campaigns and events
· Track, analyze and report the success of those campaigns and events
· Create online and offline marketing content
· Empower the sales team with marketing content and campaigns that help drive sales
Qualifications
· 2-3 years' of marketing experience
· BS/BA in Marketing or a related field of study
· Excellent writing and communication skills
- Reporting to the Customer Experience Manager
- Work from office: the role will be based in Bark’s offices in Bangalore
- The package will be a good base salary with excellent commission on top
- He/she will be responsible for the following aspects of customer success, including:
- Front-line B2B support for inbound calls & mails (ratio 80:20))
- Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- Well versed in English and Telugu (oral and written communication)
- Experience in sales or customer support domain will be appreciated
- Fresh graduate or less than 2 years of experience
- A go-getter attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
- Comfortable to work for 40 hours/ week on a roster basis
- Knowledge of other languages will be an advantage
- Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
Fluency in modern JavaScript (ES6/7) and other frontend fundamentals (HTML5,
CSS3) and Node.js
Exposure to React( native) basics
Experience with AWS, CI/CD and DevOps
Experience with Web Security
Basic exposure to Go is valuable but not necessary
Willingness to travel for onsite assignments outside India








