Luthra exports
https://luthraexports.comAbout
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Jobs at Luthra exports
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
**Key Responsibilities:**
*Operations:*
- Plan, schedule, and execute orders as per established processes and timelines, coordinating with junior Merchants and Surat and Mill incharges for daily updates.
- Track and manage product approvals at various stages, ensuring product specifications align with client requirements for an accuracy rate of 95% or higher.
- Oversee timely receipt of payments from clients, maintaining a 100% on-time payment rate.
- Manage product sampling and sourcing operations, ensuring over 95% of samples are received within stipulated deadlines.
- Administer all correspondence through emails, ensuring 100% accountability and traceability of communication.
- Confirm that all necessary approvals are physically received before order execution, maintaining 100% compliance.
- Collaborate closely with the production team to guarantee smooth order execution.
- Conduct regular market research to stay updated with industry trends and competitor offerings, using the insights to inform operational strategies.
- Participate in key industry events to establish relationships and showcase our offerings.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities:
-- Contact potential and existing customers to inform them about fabric products and services using sales scripts
-- Answer questions about fabrics and the company
-- Understand customer requirements and close sales
-- Direct prospects to the field sales team when needed
-- Enter and update customer information in the database
-- Take and process fabric orders accurately
-- Handle customer grievances to preserve the company's reputation
-- Meet sales quotas and facilitate future sales
-- Keep records of calls, sales, and useful customer information
-Requirements:
-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles
-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone
-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
-- Ability to learn about fabric products and services and describe/explain them to prospects
-- Excellent communication and interpersonal skills
-- Ability to handle rejection and remain cool-tempered
-- Outstanding negotiation skills with the ability to resolve issues and address complaints
-- High school diploma; BSc/BA preferred
About the company
"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.
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