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Designation: - Patient Calling Specialist
Job Timing: - Night Shift(6 pm to 3 am)
Work Mode:- Work From Office
Work Location:- Iscon Cross Road, Sg Highway
Job Type: Full-time
Primary Duties and Responsibilities :
✓ Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
✓ Follow-up with patients on overdue accounts.
✓ Create weekly/monthly collection reports to gauge the progress made.
✓ Respond to Patient queries in a timely and professional manner.
✓ Raise exceptions wherever required for the client/supervisor to review before taking any final decision
✓ Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements:
✓ Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
✓ Detail orientation, strong analytical and problem-solving skills.
✓ Should be a quick learner with the ability to learn new tools.
✓ Must have the ability to multitask and work under pressure with minimum supervision.
Skills:
✓ Excellent in English Communication (Verbal and written).
Eligibility of Candidates :
✓ Immediate joining
✓ Excellent in English Communication (Verbal and written).
✓ Comfortable to work in the night shift.
✓ Experienced candidates are welcome.
Benefits :
✓ Friendly environment.
✓ Fixed shift.
✓ 5 days workings
ROLES AND RESPONSIBILITIES
- Any Life Science Graduate [B.Sc/M.Sc (Biology, Micro-Biology, Biotechnology, Biochemistry, Nursing), B.Pharmacy/M. Pharmacy, B.P.T, B.Tech (Biotechnology, Biochemistry)]
- Candidates should have good communication & analytical skills
- Should be good at Medical Terminologies (Physiology and Anatomy).
- Shift flexibility is required.
- Basic knowledge of MS office preferred.
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