11+ Loyalty program Jobs in Bangalore (Bengaluru) | Loyalty program Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response: https://forms.gle/wMwDjBVREW3w1kU46

Job Description

Education Qualification: Bachelor's degree in HR, business administration, or another related field

Experience: 4-6 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

HR :

1. Recruitment & Onboarding: Manage the hiring process, including posting jobs, screening candidates, conducting interviews, and onboarding new employees.
2. Employee Relations: Address employee concerns, resolve conflicts, and promote a positive work environment.
3. Training & Development: Organize training programs to enhance employee skills and ensure compliance with industry regulations.
4. Performance Management: Implement performance appraisal systems, set employee goals, and provide feedback.
5. HR Policies: Develop and enforce company policies related to working conditions, employee benefits, and code of conduct.

Payroll : 

1. Salary Processing: Calculate and process employee salaries, including deductions, bonuses, and allowances, ensuring timely payment.
2. Compliance: Ensure payroll practices comply with local labor laws and tax regulations.
3. Record Maintenance: Maintain accurate payroll records, including timesheets, leave balances, and employee benefits.
4. Tax & Social Security: Deduct and submit employee taxes and social security contributions as required by law.

Web Scraping engineer

Python web scraping will be responsible for efficient web scraping/web crawling and parsing. The candidate should have demonstrated experience in web scraping and data extraction along with the ability to communicate effectively and adhere to set deadlines. 

Responsibilities: 

• Develop and maintain a service that extracts website data using scrapers and APIs across multiple sophisticated websites.
• Extract structured/unstructured data and manipulate data through text processing, image processing, regular expressions etc.
• Writing reusable, testable, and efficient code
• Seeking a Python Developer to develop and maintain web scraping solutions using BeautifulSoup, Scrapy, and Selenium.
• Responsibilities include handling dynamic content, proxies, CAPTCHAs, data extraction, optimization, and ensuring data accuracy.
• Implement and maintain robust, full-stack applications for web crawlers.
• Troubleshoot, debug, and improve existing web crawlers and data extraction systems.
• Utilize tools such as Scrapy and the Spider tool to enhance data crawling capabilities.
•  
• Requirements:
• 0.5-2 years of work experience in Python-based web scraping
• Sound understanding and knowledge of Python and good experience in any of the web crawling tools like requests, scrapy, BeautifulSoup, Selenium etc.
• Strong interpersonal, verbal, and written communication skills in English 

🔧 What You’ll Do

• Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
• Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
• Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
• Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
• Maintain clear communication logs and support documentation.
• Be a voice of the customer, advocating for their success and experience.

👌 What Makes You a Great Fit

• You genuinely enjoy helping people and want to see them succeed.
• You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
• You’re curious, empathetic, and a strong communicator — especially in writing.
• You're comfortable engaging with people from diverse cultural and business backgrounds.
• You don’t mind watching session recordings to spot friction points — and suggesting improvements.

🌐 Nice-to-Have Skills (Not Mandatory)

• Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
• Prior experience in a SaaS startup, especially in a support, CX, or success role.

1. Java development knowledge is a must

1. Springboot preferred
2. 2.AWS exposure is a must
3. Engineering degree in Computer Science, Electronics and, Communication or Information Science.

1. Or MCA is agreeable.
1. Location: Bangalore

Location: Bangalore, Gurgaon, Work From Home

Function: Software Engineering → Mobile Development

Role: Backend Developer-SDE2

• 3-5 years of exp into

Responsibilities:

• Work on the development backend systems for our first product.
• Build reliable, secure and performant backend systems.
• Drive test coverage and continuous delivery automation within the team.

Requirements:

• 3-4 years of software development experience.
• Strong computer science fundamentals.
• Good knowledge of Java ecosystem.
• Can write code that is readable, maintainable and performant.
• Good understanding of relational databases, transactions, entity-relationship modeling.
• Comfortable writing multi-threaded programs.

Position: Associate Software Engineer

Profile : BE/MTech/BCA/MCA (2020 or 2021 Graduates with a minimum score of 50% or a CGPA Score of 6)

Location: Bangalore.

Must Have Skills:

• Knowledge of .NET Framework, ASP.NET and MVC 5
• Basic Knowledge of jQuery, JavaScript, Web Services & WCF
• Certification in Dotnet is a must and any other certification will be an added advantage.
• Good Verbal & Written Communication
• Passion for Technology & Innovation
• Good Problem Solving, logical and Analytical Skills
• A Great Team Player