11+ Loyalty program Jobs in Bangalore (Bengaluru) | Loyalty program Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Experience in Core Java and Spring Boot.

 • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. 

• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications. 

• Good development experience with RDBMS.

 • Good knowledge of multi-threading and high-performance server-side development.

• working knowledge of Kafka

• Excellent problem solving and coding skills. 

• Strong interpersonal, communication and analytical skills. 

• Should have the ability to express their design ideas and thoughts.

Cybersecurity Analyst – Job Description

Responsibilities:

• Monitor and respond to security incidents across networks and systems.
• Conduct vulnerability assessments and penetration testing.
• Implement and manage security tools like firewalls, IDS/IPS, and antivirus.
• Ensure compliance with security standards (e.g., ISO 27001, NIST).
• Prepare reports and recommend mitigation strategies.

Tools Often Used:

• Nessus for vulnerability scanning.
• Metasploit for exploit development and testing.
• Burp Suite and OWASP ZAP for web application security testing.

Introduction

Ever wondered what it would be like to be a part of the core team of Airbnb or Netflix when they were just starting out? Here’s your chance to try that path with Ohana!

We are looking for a founding engineer to join our team.

Who we are

Ohana is an E-learning platform for holistic learning. We are an angel-funded early stage startup backed by some of the marquee angel investors from India and Singapore. Our investors include Vivek HR (co-founder and CEO, Bounce), Tanushree Gupta (co-founder and CEO, Doubtnut), Jagmal Singh (CTO, Janio Asia) to name a few!

Check us out at https://ohana.academy!

Our Product

“Creativity is as important as literacy” - Sir Ken Robinson

With this belief, Ohana is building the world's largest holistic learning academy. Our product offering:

The Classroom: Offering live online classes on arts, crafts, linguistics, yoga, dance and many more subjects
The Playground: Enabling social learning - a community for kids to find peers with similar interests

Our mission

India has 250Mn kids in the K12 segment. However, except the top 0.1%, most parents can’t find high-quality and affordable holistic learning for their kids. Fortunately, 140Mn kids are now connected to the digital world with 4G access. We want to leverage this new connectivity and bridge the gap in children's overall development with Ohana.

Where are we in our journey

Team: We are a team of two co-founders (Saurabh and Suyash), both IIT Delhi alums with over a decade of experience each in leading consumer businesses. We have a total of 15 people team including 4 engineers (currently outsourced)

Customers: Over the last couple of months, we have grown to 5,000+ registered users and aim to reach 10K+ paid users and 1 Mn+ community strength in the next 12 months.

Young, inspired, and focused - We are ready for take-off!

Our Culture

• “Mission-driven” is not a buzzword for us. We care deeply about the impact we want to create on kid’s lives and we want to exemplify the value of “no child left behind”
• Be inclusive - We are creating a product that is accessible and affordable. We want to solve this not just for Bangalore and Mumbai, but for Indore, Jabalpur, Raipur as well
• Not just customer obsessed - we also care about their well-being. We are willing to compromise profits - but will not resort to unethical sales tactics or compromise on product quality
• Our team cares about a strong culture and respects our code of conduct

Why work for us

• We have global ambitions - Holistic education is a $75Bn global market, with India alone contributing more than $10Bn. Apart from salary compensation, you get a piece of the pie (equity) of a potentially billion-dollar organization
• You will have exposure to building large, scalable systems and will be mentored by people who have done the same for millions of users
• You will have exposure to starting up / entrepreneurship (ever feel like you want to build a startup?) owning end to end consumer tech product which impacts the life of thousands of students/parents on daily level

Job Location

We are based out of Bengaluru and work from an office. We encourage working from office, but are completely ok if you would like to work remotely until things return to normal.

Expectations from the role

• You will work closely with the founding team and a small team of engineers, currently outsourced, in a fast-paced environment.
• You will work as a tech lead and will be responsible for architecting the new features as well as improving the existing codebase. You will be expected to have a high degree of ownership and responsibility for deliverables.
• You will wear a product hat as and when required and help in shaping the product.
• You will provide technical mentorship to other engineers in the team and will lead a team of junior engineers.
• You should be able to deal with ambiguity, have strong bias towards action, ability to deep dive whenever required and quickly deliver to unblock the team

Preferred experience and competencies

• You are a software engineer with 4+ years of industry experience.
• Professional experience with at least one web dev framework (ReactJS or Django/Python)
• Professional experience with one or more (SQL or NoSQL) databases.
• A stint in a product company or a startup or any similar faced paced environment is preferable.
• Experience working with cloud infra providers (e.g., AWS, GCP, Azure etc.) is preferable.
• Strong proficiency in REST API

• Build and implement strategies to ensure continuous growth of customer engagement leading to better retention and lifetime value of customer
• Own and monitor all key customer growth metrics. Build a robust analytics infrastructure to track these metrics
• Employ advanced data and statistical tools to build intelligent solutions around customer and business problems
• Advocate for what should be the priority and align stakeholders while solving for any concerns.
• Get things done by working with cross-functional teams displaying ability to collaborate, multitask and drive best possible decisions and outcomes

• Overall 5+ years of professional experience with 3+ years in product management in internet industry. Software engineering experience will be preferred.
• Engineering graduate from premium institute. Post graduate will be preferred.
• Experience building solutions using data science/big data/machine learning a big plus
• Experience with Agile and lean processes a plus
• Should display traits of a good leader, with empathy for customers and stakeholders
• Ability to thrive with ambiguity in a dynamic environment is a must