11+ Loyalty program Jobs in Bangalore (Bengaluru) | Loyalty program Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Title : Azure Data Scientist (AI/ML)

Experience : 5 to 10 Years

Location : Bengaluru

Work Mode : Hybrid (4 Days WFO, Tue to Fri – Non-Negotiable)

Notice Period : Immediate Joiner

💡 Role Overview :

We are looking for a highly skilled Azure Data Scientist with strong expertise in AI/ML, Python, and cloud-based data platforms. The role involves building scalable ML solutions, working on GenAI & RAG use cases, and delivering business impact through data-driven insights.

🔥 Mandatory Skills :

Python, Azure Machine Learning, Databricks, AI/ML model development (5+ yrs), Statistics & Probability, EDA & Data Modeling, Machine Learning algorithms, GenAI/RAG experience

✅ Key Responsibilities :

• Design, develop, and deploy AI/ML models to solve complex business problems
• Perform Exploratory Data Analysis (EDA) for data cleaning, discovery, and insights
• Build and optimize ML pipelines using Azure Machine Learning & Databricks
• Work on GenAI applications, RAG implementations, and advanced analytics solutions
• Collaborate with data engineers, business stakeholders, and domain experts
• Translate complex data into actionable business insights
• Manage model lifecycle (development, validation, deployment, monitoring)
• Communicate model outputs and insights to technical & non-technical stakeholders
• Drive innovation and contribute to AI/ML best practices and strategy

🧠 Required Skills (Must Have) :

• Strong experience in Python (ML/AI development)
• Hands-on with Azure Machine Learning & Databricks
• Deep understanding of Mathematics, Probability, and Statistics
• Expertise in Machine Learning & Data Science methodologies
• Experience in EDA, data visualization, and model development
• Exposure to GenAI, RAG, and ML application development
• Minimum 5+ years of experience in AI/ML model development
• Strong problem-solving and analytical skills

➕ Good to Have :

• Experience with MLOps practices
• Domain knowledge in Energy / Oil & Gas value chain
• Experience in data visualization tools
• Team collaboration or mentoring experience

🤝 What We’re Looking For :

• Strong communication & stakeholder management skills
• Ability to work in a cross-functional, global team environment
• Self-driven, adaptable, and innovation-focused mindset

📝 Interview Process :

1. Geektrust Assessment (Assemble)
2. Technical Interview
3. Fitment Round
4. Client Round

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Senior Social Media Account Manager

Experience Level: 3+ years in Agency set-up

Location: Bangalore, On-site

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 3+ years of proven experience in social media management within a client-based agency or related environment. 3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

Total Experience:6months to 1 Year

Notice: Immediate Joiners

• Good experience of 1-2 years in sourcing from different channels
• Solid knowledge of sourcing techniques (e.g. social media recruiting and LinkedIn) 
• Should have basic technical knowledge of technologies used in IT & eCommerce (Java, SAP, Springboot, Scrum, product management, Digital marketing etc) 
• Strong communication and influencing skills  
• Source, screen, and conduct initial technical interviews with qualified candidates for all the positions along with the business leaders, and schedule follow-up interviews.
• Interaction with the relevant candidates, briefing them about the requirement
• Evaluate the technical skills of candidates and organize next interview rounds with leaders. 
• Initiate search for lateral recruitment by executing a complete search of the database as per the requirements to find relevant candidates
• Build talent pipeline for today and tomorrow with passive sourcing ability 
• Execute a complete search of the database as per the requirements to find relevant candidates
• Maintaining and updating the database of the candidates
• Understanding of business teams & their requirements
• Strong data analysis skills, ability to perform data analysis and make data-driven decisions 
• You are a technology enthusiast, you care about how things work and you can successfully collaborate with technical experts & leaders
• Ability to understand the organizational fit for the needs of the company 
• Experience recruiting for IT, eCommerce, Data Engineering talent
• Experience working with recruiting tools and systems, including resume databases, internet sourcing tools, and spreadsheets 
• Familiarity with Applicant Tracking Systems and resume databases 

• 5 to 6 years and 2 to 3 Years in RPA  - Business analyst
• Analyse, understand, and review existing business process documentation to ensure the complete processes steps documented.
• Participate in various types of interviews, meetings, or workshops to define, design, and configure automation solutions.
• Support the creation and maintenance of solution documentation (process definition document, solution design document, user manual, process estimation etc).
• Help with the creation and documentation of test procedures and scenarios prior to launch User Acceptance Testing (UAT).
• Support business teams in testing activities, including integration testing, end-to-end (business process) testing and UAT.
• Problem-solve issues that arise in the day-to-day running of automation processes and provide timely responses and solutions as required.
• Manage end to end Project Lifecycle
• Act as a SPOC for customers, Project Teams, Leadership, and administration
• Run workshops with client SMEs to understand the end-to-end process
• Identify any automation blockers and the suitability of the process for automation
• Calculate automation % and FTE benefit and build effort estimates, No of BOT
• Present summary of findings to the client and walk them through to-be design of the automated process
• Work closely with development team to ensure requirements are accurately mapped and suitable for development
• Must be able to provide suggestions for the improvement of existing process and design to-be flows

Job description

• · Experience in Mobile App Testing - Android and IOS
• · Possess good exposure on Functional, Integration, Installation, Upgrade, Compatibility, GUI, Smoke, Accessibility, Ad hoc, and Regression testing. And also well versed with Persona-based testing.
• · Familiarity with NoSQL databases such as MongoDB for Database Testing
• · Experience in testing API's using Postman
• · Should have used tools like Xcode, Android Studio.
• · Own communication throughout the sprint/release cycle, quality and delivery of the entire feature.
• · Performance testing and benchmarking.
• · Familiarity with Agile development.
• · Logic and problem-solving aptitude.
• · Knowledge of automation tools like Selenium, Appium along with any programming language like JAVA/Python is plus
  
  

Responsibilities

• · Analyze and review system specifications.
• · Collaborate with developers to build test cases
• · Execute test cases and analyze results.
• · Find bugs early in the product development lifecycle and report issues.
• · Document and communicate the results of the test cases.
• · Review the product code.
• · Knowledge of capturing and diagnosing server logs.

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. 

Responsibilities

• Collaborate with the team to ensure consistency of designs across various media outlets
• Create compelling and effective logos, designs, print and digital media
• Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

Qualifications

• Bachelor's degree
• Full knowledge in the field of graphic designing
• 1 years of experience,or fresher in graphic designing
• Proficient in Adobe Creative Suite
• Photoshop/InDesign/illustrator/adobe animation
• video editing skills
• Strong communication, conceptual thinking,vedio editing , typography skills and design skills
• Portfolio of work