Junior Interior Designer

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in React/Angular

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

• 2 – 6 years of experience with in Java /J2EE.
• Hands-on experience working on Core JAVA, JSP, Servlets, Spring,Java script, Apache & Tomcat, Web services ,ReactJS and JQuery.
• Having experience on Multi-threading is added advantage.
• Exposure working on Linux environment is preferred.
• The ability to work in a fast, agile and nimble environment with frequent change
• Good communication & presentation skills
• Troubleshooting of issues

Experience creating PowerPoint slide decks and along with that experience in automating the PowerPoint slide creation using excel VBA Formats extracted data based on expected report output with batching capability and multiple data formatting requirements Consolidate and combine extracted data from multiple resources using automated tools excel, VBA macro, SQL database, and/or from different system/tools/Database in one single database using SQL queries to standardize data structure

Professional Attributes :
Gathers and analyse report requirements from stakeholders Identify the processing tool Excel / SQL and provide a robust solution which can be easily leveraged or extended to other domains Building complex VBA scripts to automate Excel spreadsheet processes

• 5-8yrs hands-on experience on Java, Springboot, Microservices
• Min 1yr experience in L3 support
• Should have good problem-solving skills, communication, and interpersonal skills
• Should have an understanding of the L3 support process
• Should be flexible to work in shifts on a rotation basis
• Should be able to take responsibility for the stream of work assigned
• Manage the high availability and stability of the given application
• Should be able to perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation
• Should be able to write and maintain scripts to monitor system functionality and performance
• Should be able to work on change requests and enhancements
• Should have basic DevOps understanding
• Should know deployment process

Who We Are

Getir is a technology company, a pioneer of the online ultra-fast grocery delivery service business, that has transformed the way in which millions of people across the world consume groceries. We believe in a world where getting everything you need, when you need it, sustainably, is the new normal. 

Getir is growing incredibly fast in Europe, but we want to grow globally. From London to Tokyo, Sao Paulo to New York, our global ambitions can only be accomplished with exceptional technology.

If you've got the experience and the ambition to be a Database Administrator (Postgres) at Getir and  a founding part of our technology hub in Bangalore, please apply.

What you’ll be doing:

• Work with engineering and other teams to build & maintain our database requirements and answer big data questions
• Use your past DBA experience and industry wide best practices to scale and optimize the database services.
• Regularly conduct database health monitoring and diagnostics
• Create processes to ensure data integrity and identify potential data errors.
• Document and update procedures and processes.
• Troubleshoot and resolve problems as they arise

What we look for in you:

• You have A Bachelor’s degree in Computer Science, Computer Engineering, Data Science, or another related field.
• 3+ years of experience as a Database Administrator
• Proficiency administering PostgreSQL
• Extensive experience performing general troubleshooting database maintenance activities including backup and recovery, capacity planning, and managing user accounts.
• Experience in identifying and documenting risk areas and mitigation strategies for process and procedure activities.
• Experience in managing schemas, indexing, objects, and partitioning the tables.
• Experience in managing system configurations.
• Experience creating data design models, database architecture, and data repository design.
• Strong understanding of SQL tuning and optimization of query plans.
• Linux shell scripting skills and experience with production Linux environments
• Experience working with software engineers in a highly technical environment.
• Knowledge of 1+ programming language (e.g. C++, Scala, Java, JavaScript etc.)
• Excellent verbal and written communication skills.
• Knowledge administering MongoDB (Good to have)
• Knowledge administering Amazon RDS for PostgreSQL & Redshift. (Good to have)

Responsibilities

• Installing and configuring Informatica components, including high availability; managing server activations and de-activations for all environments; ensuring that all systems and procedures adhere to organizational best practices
• Day to day administration of the Informatica Suite of services (PowerCenter, IDS, Metadata, Glossary and Analyst).
• Informatica capacity planning and on-going monitoring (e.g. CPU, Memory, etc.) to proactively increase capacity as needed.
• Manage backup and security of Data Integration Infrastructure.
• Design, develop, and maintain all data warehouse, data marts, and ETL functions for the organization as a part of an infrastructure team.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Develop and interpret organizational goals, policies, and procedures.
• Evaluate the organization's technology use and needs and recommend improvements, such as software upgrades.
• Prepare and review operational reports or project progress reports.
• Assist in the daily operations of the Architecture Team , analyzing workflow, establishing priorities, developing standards, and setting deadlines.
• Work with vendors to manage support SLA’s and influence vendor product roadmap
• Provide leadership and guidance in technical meetings, define standards and assist/provide status updates
• Work with cross functional operations teams such as systems, storage and network to design technology stacks.

Preferred Qualifications

• Minimum 6+ years’ experience as Informatica Engineer and Developer role
• Minimum of 5+ years’ experience in an ETL environment as a developer.
• Minimum of 5+ years of experience in SQL coding and understanding of databases
• Proficiency in Python
• Proficiency in command line troubleshooting
• Proficiency in writing code in Perl/Shell scripting languages
• Understanding of Java and concepts of Object-oriented programming
• Good understanding of systems, networking, and storage
• Strong knowledge of scalability and high availability