Project Manager - Operations

About Valuebound

Valuebound is a technology services firm trusted by enterprises and high-growth startups to solve complex digital challenges. We specialize in Digital Transformation, CMS platforms, and AI/ML-led innovation. Our clients include Fortune 500 companies and global organizations across sectors like BFSI, Media, Healthcare, and Manufacturing.

As we continue to scale, we’re looking for an experienced Account Manager who will serve as the strategic point of contact for our key enterprise and mid-market accounts, someone who can foster long-term client relationships, drive revenue growth, and ensure seamless project delivery in collaboration with our delivery, AI, and pre-sales teams.

Key Responsibilities

1. Client Relationship Management
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3. Build strong, lasting relationships with CXOs, business heads, and key stakeholders across client organizations.
4. Act as the primary point of contact for ongoing engagements, ensuring high client satisfaction and proactive communication.
5. Conduct regular QBRs (Quarterly Business Reviews) and strategic check-ins with clients.
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7. Account Growth & Revenue Ownership
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9. Own revenue targets for assigned accounts and work towards achieving growth through upselling, cross-selling, and renewals.
10. Identify opportunities to expand Valuebound’s footprint by understanding client pain points and aligning our capabilities (CMS, Digital Engineering, AI/ML, etc.).
11. Collaborate with pre-sales and delivery teams to create tailored proposals and pitch new solutions.
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13. Project Oversight & Delivery Collaboration
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15. Serve as the bridge between client expectations and internal teams to ensure timely and quality delivery of services.
16. Work closely with project managers, solution architects, and engineering leads to proactively mitigate risks or delivery challenges.
17. Escalate and resolve client issues effectively and with urgency.
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19. Strategic Planning & Account Mapping
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21. Map key stakeholders and decision-makers within client organizations to understand business priorities and influence strategy.
22. Stay on top of client industry trends and how they might impact the client’s roadmap or create new opportunities for Valuebound.
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24. Operational Excellence
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26. Maintain up-to-date account health dashboards, risk logs, and expansion plans.
27. Ensure adherence to CRM hygiene, reporting frameworks, and internal governance processes.

Key Skills & Competencies

• Strong client relationship and stakeholder management capabilities.
• Excellent verbal and written communication skills, including storytelling, executive presentations, and negotiation.
• Strong strategic thinking and commercial acumen, and the ability to align client goals with Valuebound’s service offerings.
• High responsiveness, ownership mindset, and a proactive approach to solving problems.
• Collaborative team player who can work closely with delivery, marketing, pre-sales, and leadership teams.

Preferred Qualifications & Experience

• 3–6 years of experience in a client-facing role within a technology services company.
• Prior experience managing enterprise and mid-market clients (mandatory).
• Proven track record in retaining and expanding key accounts.
• Exposure to international clients (especially US-based) is a strong plus.
• Understanding of digital transformation, CMS (Drupal/Adobe/WordPress), AI/ML, or custom product development services.
• Bachelor’s degree in Business, Engineering, or related fields; MBA is a plus.

What You’ll Love About Valuebound

• Work with cutting-edge clients across industries and geographies.
• Collaborate with teams building AI products, next-gen CMS solutions, and more.
• Flat, transparent, and ambitious work culture focused on growth and innovation.
• Opportunity to grow into a leadership role as we scale toward ₹100 Cr ARR.

Attaching the Job description for reference -

Role : Automation Tester

EXP : 5+ yrs

Mode : WFO

Location : Coimbatore

Role Description

As an Automation Cloud QA Engineer, you will be responsible for designing, implementing, and executing automated tests for cloud-based applications. You will work closely with the development and DevOps teams to ensure the quality and reliability of software releases in a cloud environment. The ideal candidate will have a strong background in test automation, cloud technologies, and a deep understanding of quality assurance best practices.

Automation QA Engineer Responsibilities:

Automated Testing:

· Design, develop, and maintain automated test scripts for cloud-based applications using industry-standard tools and frameworks.

· Implement end-to-end test automation to validate system functionality, performance, and scalability.

Cloud Testing:

· Perform testing on cloud platforms (e.g., AWS, Azure, Google Cloud) to ensure applications function seamlessly in a cloud environment.

· Collaborate with DevOps teams to ensure continuous integration and deployment pipelines are robust and reliable.

Test Strategy and Planning:

· Contribute to the development of test strategies, test plans, and test cases for cloud-based applications.

· Work with cross-functional teams to define and implement quality metrics and standards.

Defect Management:

· Identify, document, and track defects using established tools and processes.

· Collaborate with developers and product teams to ensure timely resolution of issues.

Performance Testing:

· Conduct performance testing to identify and address bottlenecks, ensuring optimal application performance in a cloud environment.

Collaboration

· Work closely with development teams to understand system architecture and functionality.

· Collaborate with cross-functional teams to promote a culture of quality throughout the development lifecycle.

Requirements And Skills:

· Bachelor's degree in Computer Science, Engineering, or a related field.

· Proven experience as a QA Engineer, with a focus on automation and cloud technologies.

· Strong programming skills in languages like Python, Java, or other scripting languages.

· Experience with cloud platforms such as AWS, Azure, or Google Cloud.

· Proficiency in using automation testing frameworks (e.g., Selenium, JUnit, TestNG), Selenium is preferred.

· Solid understanding of software development and testing methodologies.

· Excellent problem-solving and analytical skills.

· Strong communication and collaboration skills.

· Maintain documentation for test environment

Regards

Divya

·        Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives.

·        Create research summaries in multiple formats, including spreadsheets, PowerPoint presentations, and written summaries.

·        Summarizes and analyses data; makes recommendations related to research findings.

·        Recruit the participants and assist and complete the project surveys on their behalf.

·        Prepare findings and update databases to include newfound information, and create a summary of that analysis to pass on to the project manager.

·        Assist other researchers with various tasks, including data entry, sample care and storage, field research etc.

·        Perform internet searches to gather relevant information, and record any findings.

We are hiring candidates who are looking to work in a cloud environment and ready to learn and adapt to the evolving technologies.

Linux Administrator Roles &  Responsibilities:

• 5+ or more years of professional experience with strong working expertise in Agile environments
• Deep knowledge in managing Linux servers.
• Managing Windows servers(Not Mandatory).
• Manage Web servers (Apache, Nginx).
• Manage Application servers.
• Strong background & experience in any one scripting language (Bash, Python)
• Manage firewall rules.
• Perform root cause analysis for production errors.
• Basic administration of MySQL, MSSQL.
• Ready to learn and adapt to business requirements.
• Manage information security controls with best practises and processes.
• Support business requirements beyond working hours.
• Ensuring highest uptimes of the services.
• Monitoring resource usages.

Skills/Requirements

• Bachelor’s Degree or Diploma in Computer Science, Engineering, Software Engineering or a relevant field.
• Experience with Linux-based infrastructures, Linux/Unix administration.
• Knowledge in managing databases such as My SQL, MS SQL.
• Knowledge of scripting languages such as Python, Bash.
• Knowledge in open-source technologies and cloud services like AWS, Azure is a plus. Candidates willing to learn will be preferred.
• Experience in managing web applications.
• Problem-solving attitude.
• 5+ years experience in the IT industry.

• IIT/NIT Graduates Preferred
• B.E/B.Tech with 1-2 years of experience in Ruby on Rails
• Hands on experience with using libraries such as RSpec, Beanstalkd, Faye and   background processing.
• Good knowledge of at least one of the Javascript frameworks like EmberJS, AngularJS
• Have a background in functional composition of web pages using HTML / CSS, and  turning a wireframe design into a well-formatted, user-friendly responsive web page
• Follow best practices like test-driven development, continuous integration, Agile    methodology, refactoring and code standards
• Proficient understanding of code versioning tools e.g. Git, Mercurial or SVN
• Good knowledge of schema less databases such as Elastic search, redis as well as  Relational Databases such as PostgreSQL
• Excellent problem solving skills and bringing in new, innovative ideas to the table to  make the platform more productive
• Hands-on experience on deployment and maintenance of server (knowledge about AWS  and performance monitoring tools like NewRelic / CloudWatch will be a great plus)
• Should be committed to the job and the growth opportunity in a startup
• Should enjoy working as part of a team
• Should be  proactive, self-driven, and able to thrive in a fast-moving startup environment 
• Should communicate fluently and effectively in English, internally and with external partners

• Sales and marketing of travel related products and services to various corporate and business houses.
• Corporate relationship build up
• Business Development

• Graduation : Graduation ( Any)
• Fluent in English
• Shall be smart, dynamic and motivated
• Willing to travel.
• 2-6 years of experience in travel industry / corporate sales (preferable).
• Compensation :
• Salary - As per Industry Standard.
• Benefits - Incentive, Mobile bills and Convenience, Health Insurance (post confirmation)