About us
Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.
We work with 45+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).
We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.
Job Description
This is a remote position.
We at Cogno AI are looking to hire a motivated candidate for the role of IT Project Manager.
As an IT Project Manager at Cogno AI, you will work on the projects of some of the largest companies - ICICI Bank, Kotak Mahindra Bank, IDFC FIRST Bank, etc.
Responsibilities:
- Create and communicate project plans that meet client objectives.
- Track and assign ownership of project-level tasks. Communicate with appropriate teammates and leadership regarding the status of specific projects.
- Set and manage timelines, holding internal and external stakeholders accountable to them, while understanding the flexible nature of client deadlines.
- Monitor timeliness and quality of deliverables to ensure compliance with standard processes and methodologies.
- Demonstrate an understanding of business priorities and the ability the exercise keen prioritization skills between projects and within projects to effectively handle competing and evolving priorities.
- Maintain or request status updates across all milestones for all clients (existing and onboarding) within a team to drive transparency and accountability.
Eligibility:
- A B.Tech degree in Computer Science or IT is mandatory.
- 2 to 4 years experience in project management would be preferred.
- Prior startup experience is preferred
- Proficiency in Microsoft Office and project management software.
- Highly organized and able to multitask.
- Strong attention to detail and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Able to work independently and as part of a team.
- Must have a laptop or desktop to work.
Location: Currently remote, eventually Mumbai
Compensation: As per industry and company standards.
Benefits
- Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
- Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc. and understand their business model and operations.
- Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
- Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
- Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
- Lots of creative freedom!
- Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
- Fantastic company culture. No politics. Just pure work and play!
- Very approachable and helpful seniors and peers.
Subodh Popalwar
Software Engineer, Memorres
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Job Summary
We are looking for an enthusiastic Travel Consultant to handle and support the Queries of our clients who call us and resolve their queries and provide them an accurate solution as per their need
You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
He/She must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by providing good support and resolve customer's Query.
Should be fluent in HINDI and ENGLISH
Responsibilities and Duties
Answer the Calls and guide our customers to choose, book and handle other queries. Contact potential or existing customers to inform them about a product or
service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Generate Sales from Inbound Calls
Provide support to customer
Coordinate with 3rd party vendors for Support Coordinate with Corporate
Sales Managers for Sales and Provide them support
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Good Communication skills, Good knowledge of MS Office , Outgoing and energetic attitude, Good listening skills, Multi-tasking ability, Excellent problem-solving capabilities, Computer experience, Able to work on CRM
Required Experience and Qualifications
Any Under Graduation Degree.
Freshers are mostly welcome.
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Training on different Modules & Mentoring.
Job Type: Full-time
Salary: ₹12,000.00 - ₹15,000.00 per month
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Software Engineer, Memorres