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Renewal Specialist
Renewal Specialist
BD Software's logo

Renewal Specialist

Zakir Rangwala's profile picture
Posted by Zakir Rangwala
1 - 2 yrs
₹3L - ₹3.5L / yr
Navi Mumbai, Mumbai
Skills
Antivirus
Cyber Security
Web application security
IT project management

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.


Job Overview


We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.


Qualifications and Skills



1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills



Roles and Responsibilities


Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About BD Software

Founded :
2016
Type :
Services
Size :
20-100
Stage :
Profitable
About
BD Software Distribution Pvt. ltd. "Distributing Safety; Helping Cyber peace!" BD Software Distribution Pvt. Ltd. is a Value Added Distributor (VAD) offering industry-leading consumer, SMB & Enterprise-level solutions in the Indian market. Incorporated in June 2016, BD Software Distribution Pvt. Ltd. were appointed as Country Partner for one of the top brands in cybersecurity industry worldwide, Bitdefender. This is an exclusive strategic tie-up. BD Software also distributes End Point Protector (DLP solutions) from CoCosys, Zecurion DLP & UBA, ZEROSPAM, MailVault (Email Backup Solution), PROGET (MDM), Digitware (Cloud Backup Solutions), Abbyy (Fine Reader & OCR), PDF AutoSigner (Digital Signing Solution). Since its inception, BD Software has more than 750,000+ users across India using their various solutions. Together with our channel partners, we focus on bridging the most comprehensive protection from malware and cyber threats to government and educational organizations, businesses and consumers. Our background, technical strength and partner network across the country enables us to lead some of the best practices in challenging and complex IT Security environments. BD supports more than 1000+ partner network spread across the country servicing from consumer, SMB to large Enterprises & Government. Team BD have more than 50 members spread across India to look into the Sales, Marketing, Support, Back Office and Administration process. Plans are on to expand to neighboring countries soon. BD Software Distribution Pvt. Ltd. has a registered Head office in satellite city of Vashi, Navi Mumbai and a branch office in Kolkata( East India). We are looking to connect with vendors who would like to offer their products in the Indian Market and with partners who would like to offer our solutions to their valued clientele. Divided we Survive, To-gather we Thrive. Let's join hands to grow & prosper together.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos