Renewal Specialist at BD Software · Navi Mumbai, Mumbai · 1 - 2 years · ₹3L - ₹3.5L / yr · Profitable · Posted 24 May 2024
BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.
Job Overview
We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.
Qualifications and Skills
1 to 3 years of experience in a Renewal Specialist or similar role
Strong understanding of software solutions and the renewal process
Excellent communication and interpersonal skills
Customer-centric approach with a focus on delivering high-quality service
Ability to build and maintain relationships with customers
Strong problem-solving and negotiation skills
Ability to work collaboratively in a cross-functional team environment
Proficiency in CRM software and MS Office
Attention to detail and strong organizational skills
Roles and Responsibilities
Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction
Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues
Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions
Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns
Track and monitor customer accounts, identifying opportunities for upselling and cross-selling
Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities
Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning
Maintain accurate and updated customer information in the CRM system
Shubham Vishwakarma
Full Stack Developer - Averlon
About BD Software
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Renewals Specialist
Company Name - Inflow Technologies
Company details
Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.
Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.
Inflow has an annual run-rate revenue of USD 700+ Million.
Location - Bangalore - Indiranagar
Mode of Working - Work From Office
Days of Working - 5 Days a week
Responsibilities
Positions : 3
- Renewals - Server and Storage
- Renewals - Palo Alto / Firewalls
- Renewals - HPE Rukus / Networking Products
Position Overview:
A Distribution Renewal Team is responsible for driving contract or subscription renewals, software licenses, and maintenance agreements through partner and distributor channels. They ensure volume, maintain renewal pipelines, and minimize customer churn by coordinating with sales and operational teams
Key Responsibilities:
- Pipeline Management: Track and forecast renewal aging, backlog, and close rates across various distributor cohorts using CRM tools like Salesforce.
- Quote Generation: Prepare, validate, and issue timely renewal quotes to distributors well in advance of contract expiration dates.
- Partner Enablement: Work directly with channel partners to execute renewals efficiently, enforce pricing governance, and resolve potential blockers.
- Forecasting & Reporting: Provide ongoing visibility into renewal sentiment, opportunity stages, and monthly linearity to internal stakeholders
Skills Needed
Required Skills & Experience:
Core Requirements
- Education & Experience: Typically requires a Bachelor’s degree with 1–3+ years of experience in account management, sales operations, or contract renewals (especially in SaaS or channel ecosystems).
- System Skills: Strong proficiency in CRM platforms (Salesforce) and Microsoft Excel or data management software.
Soft Skills: Excellent negotiation, cross-functional coordination, and written/verbal communication skills.
Interview process
2 Rounds Virtual and Final Face to Face
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon