Assistant Manager (Finance and Accounts)

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

Job description 

Role : Java Developer 

Experience: 5+ years 

Work Location: Bangalore (Work From Office )

Requirements: 

Hands-on experience in Java/J2EE technologies in developing Web, Distributed Enterprise and Interoperable Applications. 

Expert level programming skills in Java OOPS concepts. 

Expertise in Spring boot ,Microservices 

Experience in using and developing RESTful APIs using JAX RS, Spring Rest using JSON and XML. 

Good to have Experience in developing SOAP API using JAX WS with (XML, XSD, DTD, WSDL). 

Good to have knowledge in Struts (Struts 1.0, JSP, JavaScript, jQuery, AJAX, Servlets) 

Prior hands-on experience & Knowledge in Docker & Kubernetes, Microservice Architecture (developing applications on cloud platforms) 

Good experience and understanding in Caching, Distributed/Scalable Architecture. 

Expertise in using GOF Design Patterns, Data Structures & Algorithms and reactive programming technologies 

Experience in Unit Testing Frameworks. 

Must have Degree in Computer Science or equivalent 

Experience with Product development companies will be preferred 

Experience in Gaming Domain using WebSockets in java will be preferred 

Strong verbal & written communication skills 

You will be responsible to develop product road map and go-to-marketstrategy for new epay products and service.

Key Responsibilities:

• Design & execute Euronet Prepaid Card Product & GTM strategy

• Design and execute Product roadmap for Government Payments, Mutual Funds, Credit Card Bill Payments and other TSP roles that Euronet can play in the market

• Work with Sales teams on new business opportunities evaluation, solutioning and implementation

• Validate product propositions, their value to end clients and cost/pricing impacts

• Work closely with engineering team on the technology development and deployment

• Contribute to both qualitative and quantitative market research as to validate trends and recommend functionality enhancements

• Manage complete product lifecycle, including strategy, conceptualisation, user research, feature requirements, user interface, prototyping, underwriting, execution and Go-to-Market

• Create new offerings by demonstrating cohesive end-to-end thinking and collaborate with cross functional teams to define the work required to successfully deliver and realize a winning product offering

• Determine current and future product needs through own expertise and market knowledge, competitive product benchmarking, feedback from clients, epay sales team and other internal functions

• Be the expert for a complete product solutions space by thoroughly knowing the product functionality, constraints, business process, value, customer profile and industry domain (across core processes), how it’s used, and where it meets or fails to meet customer needs, helps teams solve problems through problem domain expertise

• Track interesting trends on emerging product offerings that are relevant to business

• Liaise with internal marketing team for promotion of products/services

• Support epay sales teams in preparing their sales forecasts based on the product development roadmap and enablement strategy

• Liaise with epay finance team in business case profitability analysis

• Prepare and present business reviews to the Executive Leadership of Euronet

Job Description

This requirement is to service our client which is a leading big data technology company that measures what viewers consume across platforms to enable marketers make better advertising decisions. We are seeking a Senior Data Operations Analyst to mine large-scale datasets for our client. Their work will have a direct impact on driving business strategies for prominent industry leaders. Self-motivation and strong communication skills are both must-haves. Ability to work in a fast-paced work environment is desired.

Problems being solved by our client: 

Measure consumer usage of devices linked to the internet and home networks including computers, mobile phones, tablets, streaming sticks, smart TVs, thermostats and other appliances. There are more screens and other connected devices in homes than ever before, yet there have been major gaps in understanding how consumers interact with this technology. Our client uses a measurement technology to unravel dynamics of consumers’ interactions with multiple devices.

Duties and responsibilities:

• The successful candidate will contribute to the development of novel audience measurement and demographic inference solutions. 
• Develop, implement, and support statistical or machine learning methodologies and processes. 

• Build, test new features and concepts and integrate into production process
• Participate in ongoing research and evaluation of new technologies
• Exercise your experience in the development lifecycle through analysis, design, development, testing and deployment of this system
• Collaborate with teams in Software Engineering, Operations, and Product Management to deliver timely and quality data. You will be the knowledge expert, delivering quality data to our clients

Qualifications:

• 3-5 years relevant work experience in areas as outlined below
• Experience in extracting data using SQL from large databases
• Experience in writing complex ETL processes and frameworks for analytics and data management. Must have experience in working on ETL tools.

• Master’s degree or PhD in Statistics, Data Science, Economics, Operations Research, Computer Science, or a similar degree with a focus on statistical methods. A Bachelor’s degree in the same fields with significant, demonstrated professional research experience will also be considered. 
• Programming experience in scientific computing language (R, Python, Julia) and the ability to interact with relational data (SQL, Apache Pig, SparkSQL). General purpose programming (Python, Scala, Java) and familiarity with Hadoop is a plus.  
• Excellent verbal and written communication skills. 
• Experience with TV or digital audience measurement or market research data is a plus. 
• Familiarity with systems analysis or systems thinking is a plus. 

• Must be comfortable with analyzing complex, high-volume and high-dimension data from varying sources
• Excellent verbal, written and computer communication skills
• Ability to engage with Senior Leaders across all functional departments
• Ability to take on new responsibilities and adapt to changes

Business Development Executive Requirements:

• BE/ELECTRICAL/INSTRUMENTATION/OR EQUAVELENT DEGREE
• Extensive sales experience 3-4 years
• Intuitive and insightful, particularly regarding human behaviour.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.

At Arcana we are building a privacy centric decentralised data store that allows developers to build more secure and privacy preserving apps for their users.

We are looking to onboard an experienced Golang developer to work on the core protocol we are building. You must:

• Have 3+ years of development experience
• Have 3+ years of Golang development experience in production
• Have worked on distributed systems in production
• Have experience with Goroutine and channels
• Have experience with applied cryptography
• Write clean code and documentation
• Have clear bias for TDD
• Find Git very easy to use
• Have knowledge of Unix/Linux fundamentals - shell scripting, CLI tools etc.
• Have some knowledge of devops
• Have some blockchain experience