11+ Informatica PowerCenter Jobs in Delhi, NCR and Gurgaon | Informatica PowerCenter Job openings in Delhi, NCR and Gurgaon

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

🚀 Hiring: React Native Developer at Deqode

⭐ Experience: 4+ Years

📍 Location: Pune, Bhopal, Jaipur, Gurgaon, Delhi, Banglore, Chennai, Kolkata

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We’re looking for a skilled React Native Developer to build and maintain high-quality mobile applications across Android, iOS, and tablet platforms. You’ll work closely with product, design, and backend teams to deliver scalable, high-performance mobile solutions.

🔧 Key Skills & Experience

• 4–7 years of hands-on React Native development
• Strong JavaScript & TypeScript expertise
• Experience delivering multiple production mobile apps
• CI/CD, app signing, and store releases (Play Store & App Store)
• Testing with Jest, Detox, Storybook
• REST APIs, OAuth/SSO, Push Notifications, Firebase Analytics
• Performance optimization & debugging skills

🤝 What We Look For

• Strong communication & collaboration skills
• Ownership mindset and problem-solving attitude
• Ability to build responsive UI and handle complex business logic

⚠️ Important

• Immediate joiners only
• Notice period beyond 15 days not considered

We are seeking a skilled Content Writer to join our digital marketing company. The ideal candidate will have experience working with both domestic and international clients and will be capable of producing high-quality content that meets our clients' diverse needs.

Responsibilities:

• Produce engaging and original content for websites, blogs, social media, and other digital marketing platforms.
• Produce 2000-3000 words of qualified content each day.
• Create content for both domestic and international campaigns.
• Conduct thorough research to ensure content accuracy and relevance.
• Edit and proofread content to maintain a high standard of quality.

Qualifications:

• 1-3 years of experience in content writing, preferably in a digital marketing environment.
• Experience working with domestic and international clients.
• Strong writing, editing, and proofreading skills.
• Ability to meet deadlines and handle multiple projects effectively.
• Must provide samples of previous work.

Location: Noida, Sector 62

Working Days: 5 days a week (Monday to Friday)

Work Mode: Work from Office

What you need to have:

• 5+ years of software development experience in Java 8+ and Microservices.
• Experience in developing micro services. Experience in developing High Cohesion & Loosely Coupled Micro Services.
• Experienced in skills of requirement, analysis, design, develop, Java, springboot, microservices, rest api, AWS, lambda, EC2, Jenkins, design pattern, spring security, splunk, auth, docker, SOLID
• Hands on experience on Microservices Architecture.
• Should have excellent acumen in Data Structures, algorithms, problem-solving and Logical/Analytical skills. Thorough understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.
• Experience with Multithreading, Concurrent Package and Concurrent APIs
• Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
• Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
• Hands-on experience with Message Broker like Kafka/Rabbitmq or other. Hands-on experience in creating RESTful webservices and consuming web services. Hands-on experience with spring Cloud/Spring Boot.
• Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
• Experience of writing Junit test cases using Mockito / Powermock frameworks. Should have practical experience with Maven/Gradle and knowledge of version control systems like Git/SVN etc.
• Hands on experience on Cloud deployment/development like AWS/Azure/GCP.
• Good communication skills and ability to work with global teams to define and deliver on projects. Sound understanding/experience in software development process, test-driven development.

• Gender Neutral /Diversified Culture
• 51 Leaves annually
• Insurance covered for family
• Incentives, Bonus
• Permanent WFH Option
• Generous parental leave and new parent transition program
• Flexible work arrangements

• Implementing and managing front desk objectives and procedures
• Participating in daily operations meetings to coordinate closely with support departments regarding general administration and operations issues
• Maintaining front desk office supplies and equipment and managing budgets regarding the same
• Ensuring that the reception area is kept well-organized and neat
• Handling and managing all front desk activities including but not limited to phone calls, emails and appointments
• Performing various administrative duties as assigned by the organization by working closely and in coordination with the facilities and housekeeping teams
• Answering front-desk complaints and questions from visitors
• Obtaining or sending documents through email or fax
• Maintaining employee and department directories and notifying company personnel regarding arrival of visitor(s)
• Maintaining and updating relevant data, collecting feedback and reporting all these to the management in regular intervals

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 2 – 5 years handling front desk/ reception
• Candidate should be from South Delhi
• Excellent English and Hindi communication skills
• Proficiency in using a computer
• An ability to multi-task    

What you must have:

Current extensive hands-on experience in Mobile Application Testing on Android platform, analyzing requirements, creating test cases/scenarios based on requirements and mapping them through traceability matrix.

-           Strong proficiency in a black box, functional, API, regression, user acceptance, UI, Usability, Cross-Platform testing, and Client & Server Validations

-           Experience in API testing

-           Knowledge of Rest/Soap and Postman.

-           Experience with Defect Management tools like JIRA/Bugzilla and test management tools like Testlink/TestRail.

-           Experience with tools (Moenagage, Branch, Firebase)for tracking in-app event data and analytics

-           Experience in executing basic SQL queries.

-           Knowledge of at least one programming/scripting language(C/C++/Python/Java)

-           2 years of experience in automation testing using Appium and TestNG is a must

-           Hands-on experience in Performance Testing (Jmeter)

-           Hands-on experience in security testing(Burp Suite, Charles).

Designation: Client Experience - Territory Manager

Experience: 2-5 years

Work Location: Gurugram, Haryana

About the role:

The Client Experience team is comprised of subject matter experts that drive Bizongo's 
solutions nationwide, for its clients. This team will need to ensure Client stickiness by leveraging on intelligences that can be derived through Operations, Product, Packaging and Design. 

Key responsibilities:

• Adopt a data-driven solution based approach to work on internal operations that impact Client Experience
• Work in collaboration with all internal teams to ensure seamless operations for order fulfilment of Strategic Clients 
• Strategize, create, track and report important metrics to monitor the "experience" of clients
• Increase the adoption of Bizongo's tech products amongst clients and internal teams
• Analyze data and identify trends that can aid in procurement planning, inventory management and increasing overall operational efficiency
• Understanding company’s internal operations, technology, capabilities and targets

 Job Requirements:

• Candidate should have clarity of thought to convert complex operational problems into clear solutions
• Must possess excellent Communication skills, both written and verbal to present the above solutions and to effectively manage different stakeholders
• Must be able to follow multiple processes routinely, and should be someone who is always on the lookout for improving the efficiency in the same
• Prior Account Management/Client Service experience can be beneficial, but not mandatory
• Proficient at Microsoft Office and should be inclined towards Data Analytics.

Why work with us? 

• Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo.
• Opportunity to work with most dynamic individuals in Asia recognised under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL.
• Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment.
• Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017.
• This year ,Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category.
• Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company.
• The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce.

  About the Company: 

• Company Website: https://www.bizongo.in/">https://www.bizongo.in
• Bizongo is a B2B marketplace for packaging, where we make trade, simple! Our doors are open for anyone looking to work in the - Next-Big-Thing- of the ecommerce industry. We believe that strong teams are the backbone of a company and getting best people on-board is a challenge for any growing organization. We are looking for passionate people at the top of their work who would like to take the company to the next level of growth and innovation.  
• We have been recognised as a game changer in the packaging industry; being heralded as the Industry Leaders at World Tea & Coffee Expo 2016, Startup Winners at IBM Global Entrepreneurship Program Smart Camp 2015, The Marketplace 2015 powered by Accel Partners, Red Herring Asia Top 100 2015, Best Innovation Award IndiaPack 2015, Top Five Businesses at Wharton India Economic Forum 2015, USA, Owl Open at Rice University 2015 and more, for bringing innovation to a market in dire need of technological solutions. We have featured in the list of '50 Best Startups to Work for - 2017' of Silicon India magazine.Our CEO, Aniket Deb's featuring in the Forbes Asia 30 under 30 in April'17 has also conferred the team with the appreciation and validation of our efforts, clearly highlighting the passion and devotion of the team. 
• Founded in 2015, Bizongo was started by 3 former IITians Aniket Deb, Ankit Tomar and Sachin Agarwal. Bizongo is backed by prominent venture capitalist Accel Partners (investor in Facebook, Flipkart, etc.) and IDG Ventures (investors in Baidu, Myntra, etc). The company has grown from a small team of 3 to a creative family of 70 in two years. The culture at Bizongo comes from diversity in cultures, thoughts, and professional goals who collectively work towards the vision of the company everyday. The culture self -evidently has come to be a beautiful amalgamation of the Team's collaborative ways, upscaling on processes, technology, etc, allowing employees to work and lead freely on opportunities while still being accountable and transparent for all actions.