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The BMS Service Manager is responsible for managing the operation, maintenance, and optimization of Building Management Systems (BMS). The role ensures effective service delivery, system reliability, client satisfaction, and compliance with contractual and safety standards.

Key Responsibilities

Service Operations & Maintenance

• Manage and supervise service engineers and technicians responsible for preventive and corrective maintenance of BMS systems.
• Plan, schedule, and oversee routine maintenance activities and emergency breakdown support.
• Ensure availability of spare parts, tools, and resources for uninterrupted service operations.
• Provide high-level technical support and troubleshooting for complex BMS issues.
• Oversee system upgrades, enhancements, and integration of new technologies.

Team Management

• Set objectives, monitor team performance, and ensure tasks are completed on time and as per quality standards.
• Conduct training and skill development to enhance team competency.
• Ensure adherence to safety practices and standard operating procedures.

Client & Contract Management

• Act as the primary point of contact for clients on BMS service-related matters.
• Ensure compliance with SLAs, AMCs, and contractual obligations.
• Conduct regular client meetings and service reviews to ensure customer satisfaction.
• Proactively address client concerns and drive service improvements.

Compliance & Documentation

• Ensure all BMS operations comply with safety regulations, building codes, and industry standards.
• Maintain accurate service records, maintenance logs, and system performance data.
• Prepare and submit service reports, performance analysis, and energy usage reports.

Financial & Commercial Management

• Assist in preparing and managing the service department budget.
• Monitor costs, resource utilization, invoicing, and accounts receivable (AR).
• Ensure service operations remain cost-effective while maintaining quality standards.

Continuous Improvement

• Identify opportunities for process improvement and operational efficiency.
• Stay updated with advancements in BMS technologies and smart building solutions.
• Implement best practices to enhance service delivery and system performance.

• Job Description:      

• Team Leading experience upto 2 years

• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

• At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

#HiringAlert

We are looking "Senior Software Engineer - Angular " for Reputed Client @ Permanent Role.

• Experience: 4 - 7 yrs

Primary Skills

•4+ years experience in C#

•Minimum 2-3 years of experience in Angular 8 (2+) version with Type Script and JavaScript, HTML5, CSS3 and dotnet core

•Minimum 2-3 years of experience with Web API, Entity Frame work and Linq Queries

•Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions

•Should be able to understand the Functional Specifications and Technical Specifications and develop the application as per the specification provided.

Secondary Skills

•Minimum 1-3 years of experience on UI development using Bootstrap and Responsive Pages

•Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)

•Test Driven development using Nunit, Jasmine and Protractor

•Proven experience of delivering on-time and with quality

•Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

•Should have experience in developing ERP applications or Database Intensive Data Entry applications.

•Been on a support role for a period of 2 years or more

•Hands on experience of configuration management and version maintenance

•Prior experience of working in the shipping domain

•Hand on experience in writing technical specifications

•Should have skills to quickly learn the Business Process and understand the overall project scope.

•Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.

Location : Bangalore

• As a founding member of the Product team, you will be responsible for managing the roadmap, features and manage the product lifecycle of the Niro credit applications.

• Setup data-driven experiments to optimize for key metrics, conversions etc.

• Communicate extensively with users and stakeholders to understand their pain points and eliminate those.

• Define clear and well-scoped requirement documents.

• Work with engineers and designers and ship features and product improvements.

• 4+ years experience in Product Management and working closely with designers and engineering team members to ship products.

• Passion for solving consumer problems.

• Excellent communication skills.

• High affinity for making decisions with data.

• Prior Fintech experience and/ or experience in shipping delightful products is a plus.

• Prior experience with product experimentation is a plus.

• To work with smart, talented, fun people all around you.

• To work for a well-funded, fintech company with a good comp and benefits.

• Generous ESOP with no nasty clauses.

• Unlimited sick leave

• A learning wallet to upgrade your skills

What you need to have:

• 3 years experience working on Python, Django and DRF (must have projects)
• Back-end Development, Third Party SDK Implementation, CI/CD
• Pipeline with AWS, Containerization of Server, Caching, Micro-service Implementation
• Architecture design of the web applications.
• Implementation of a robust set of services and APIs to power the web application.
• Building reusable code and libraries for future use.
• Optimization of the application for maximum speed and scalability.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Implementation of security and data protection.
• Translation of UI/UX wireframes to visual elements

• Strategy Leadership – Creates the Enterprise level technical vision, sets the direction and objectives, then motivates and guides others to take actions that support the vision. Works on highly complex projects that require in-depth knowledge across multiple specialized architecture domains.
• Reference IT Architecture- Leads the development of reference technology architecture by collaborating with digital, apps, infrastructure, and security groups.
• Business Capability Model-Expert in business architecture and leads mapping of business capabilities and developing long term plans using a business capability model
• Innovation– Develop and apply knowledge and skills in specific areas of expertise such as Enterprise Mobility, Cloud, Big Data, Analytics, Digital Business, and related topics across Enterprise Architecture, IT, and business domains.  Apply knowledge and creativity to employ technology to drive business success. Run innovation pilots with emerging technologies.
• Application Portfolio Management – Lead application portfolio management across global company application portfolio and identify opportunities to retire, reinvest, upgrade and migrate applications to the cloud.
• Develops others: Acts as a leader and advocate of IT Architecture, including coaching and training staff.
• Continuous Improvement – provides a continually improving set of software and systems engineering practices that minimize development friction, enhance the effectiveness of the architecture and contribute to increasing the velocity of delivering industry-leading, quality, technology solutions. Performs complex cost/benefit analysis when researching future state capabilities. Ensures enterprise solutions are scalable and adaptable according to changing business needs. Promotes a continuous delivery pipeline and rallies the organization around a common technical vision. Advises on best practices (architecture, implementation, etc.).
• Communications - demonstrate excellent interpersonal, written, presentation, leadership, collaboration, facilitation, and negotiation skills and the ability to interact with all levels of internal and external stakeholders. Highly collaborative and able to communicate the value of the enterprise architecture to the organization. Reviews existing enterprise architecture or business processes and establish metrics for improvements, as well as the support of all architectural disciplines under their direction. Strong customer service, networking, and teaming skills. Demonstrated ability to work effectively in a team environment and interact with all levels of internal and external personnel.

• Bachelor’s degree in Computer Science, MIS, related field, or equivalent experience
• Experience working with solutions delivery teams using Agile/Scrum or similar methodologies
• Experience with enterprise systems, like eCommerce, Digital Marketing, CRM, ERP, Field Services Management, Supply Chain solutions, HR systems
• Exceptional written, verbal & presentation skills
• Exceptional interpersonal skills including collaboration, facilitation, and influencing
• 5+ years of experience partnering with business managers to develop enterprise-level technical strategies and architectures to support their objectives
• 5+ years of experience in at least three of the following disciplines – Solution architecture, infrastructure architecture, application architecture, data architecture, business architecture
• 10+ years of experience in a midsize or large corporation supporting multiple lines of business with a global presence
• 12+ years of experience in architecture, design, or development of enterprise solutions

• Advanced degree in business, computer science, computer engineering, electrical engineering, system analysis, or related field of study
• 5+ years of experience in SAP
• 5+ years of experience in Salesforce
• 5+ years of experience in Azure
• Knowledge of TOGAF and Zachman
• Ability to develop a business case with strategic and financial justifications
• Understanding of security-related regulatory requirements, such as NIST, PCI, HIPAA compliance
• Strong leadership, analytical and technical skills, experience leading multiple, complex work streams concurrently with demonstrated expertise as a technical lead on large-scale projects
• Knowledge of business process engineering principles and processes, modeling techniques (UML, Domain-Driven Design, Domain Models, Enterprise Architecture design patterns, system integration, performance testing), operating models, financial models, cost-benefit analysis, information security, and risk management