training manager

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

AWS & Cloud Computing Trainer

Ignite Careers. Inspire Innovation. Shape the Future of Cloud Technology.

KGiSL Educational Institution is looking for a passionate and dynamic AWS & Cloud Computing Trainer to empower the next generation of cloud professionals. If you have expertise in AWS and a passion for teaching, this is your opportunity to make a lasting impact.

Strong knowledge of AWS services such as EC2, S3, RDS, VPC, IAM, and Lambda.

Understanding of cloud computing, networking, Linux, and cloud security.

Excellent communication, presentation, and mentoring skills.

Passion for teaching and helping students succeed.

AWS certifications are an added advantage.

Key Responsibilities

• Instruction & Curriculum: Designing and delivering engaging math lessons (algebra, geometry, calculus, statistics) aligned with curriculum standards.
• Assessment & Grading: Creating tests, quizzes, and assignments; grading work in a timely manner to measure student comprehension.
• Classroom Management: Maintaining a safe, productive, and structured learning environment.
• Support & Differentiation: Providing one-on-one or small group tutoring for struggling students, and modifying curriculum for diverse learning needs.
• Technology Integration: Using digital tools, smartboards, and software to enhance mathematical learning.
• Communication: Meeting with parents/guardians to discuss student progress and participating in staff meetings.

Way2DreamJobs is building a premium cloud mentorship ecosystem focused on real-world Microsoft Azure and Modern Workplace skills.

We are inviting experienced Azure professionals to collaborate as founding weekend mentors for a remote mentorship program.

This is not a traditional full-time job. It is a flexible mentor collaboration model designed for working IT professionals who want to share real enterprise experience.

Responsibilities:

• Conduct weekend mentorship sessions

• Guide learners through practical Azure scenarios

• Support hands-on lab oriented learning

Ideal Profile:

• 4+ years Azure infrastructure experience

• Exposure to Microsoft Intune or M365 device management preferred

• Comfortable guiding professionals in live sessions

Benefits:

• Remote weekend engagement

• Build industry mentor brand authority

• Paid mentorship collaboration (structure discussed during call)

Technical Proficiency: In-depth knowledge of specific technical domains relevant to the industry, such as programming languages, software applications, or machinery.

Instructional Design Expertise: Ability to develop structured training programs that cater to various learning styles and effectively convey complex information.

Communication Skills::Strong verbal and written communication skills to explain technical concepts clearly and concisely.

Analytical Abilities: Skill in evaluating training outcomes and identifying areas for improvement.

The AI Trainer will be responsible for delivering engaging and practical training sessions on Artificial Intelligence to students of the School of Innovation. The role includes designing content, conducting hands-on sessions, mentoring students on real-world AI projects, and staying updated with AI trends and tools.

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

Job Description

We are seeking an experienced Trainer and Upskilling Lead to drive the design, development, and execution of both training and upskilling

programs across the organization. This executive role is responsible for conceptualizing training solutions, creating upskilling frameworks, mentoring trainers, and ensuring continuous development and alignment of these initiatives with organizational goals. The ideal candidate will have a proven track record in managing training and upskilling programs while collaborating with various teams to address technical needs.

Key Responsibilities:

1. Training and Upskilling Program Development and Planning

• Conceptualize and design both technical training and upskilling programs tailored to organizational objectives and individual employee growth
• Create frameworks that cater to both freshers and experienced professionals, ensuring knowledge transfer and skill enhancement across different technical domains
• Continuously update training and upskilling frameworks based on project needs, feedback from stakeholders, and evolving industry trends

2. Execution of Training and Upskilling Programs:

•  Oversee the execution of hands-on training sessions and upskilling initiatives, ensuring active engagement and effective learning
•  Lead or co-facilitate high-level training sessions and workshops to ensure quality and relevance
•  Implement customized upskilling paths for employees based on their current roles, growth trajectories, and future organizational needs

3. Trainer Development and Mentorship:

•  Mentor and guide a team of trainers, helping them to develop advanced skills in both training delivery and upskilling facilitation
•  Ensure junior trainers and lower-level facilitators are continuously developed and capable of executing training sessions effectively
•  Promote the continuous improvement of trainers by encouraging participation in professional development and certification programs

4. Performance Monitoring and Continuous Improvement:

•  Evaluate the success of both training and upskilling programs using participant feedback, post-training assessments, and predefined KPIs
•  Track the progress of participants in both training and upskilling initiatives, ensuring learning objectives are met and that employees are positioned for career growth
•  Regularly report on training and upskilling outcomes, including metrics related to trainer performance and employee development, providing  insights and improvement suggestions to senior management

5. Collaboration and Stakeholder Management:

•  Collaborate with department heads and project teams to identify training and upskilling needs, ensuring alignment with organizational goals   and project requirements
•  Engage stakeholders across the organization to align expectations for both training outcomes and upskilling pathways
•  Promote cross-departmental collaboration to create integrated training and upskilling solutions that benefit multiple areas of the organization

6. Innovation and Technology Integration:

•  Introduce innovative training and upskilling methodologies, such as e-learning, blended learning, gamification, and personalized learning paths
•  Stay updated with emerging technologies in education and training, ensuring the adoption of the latest tools and techniques to enhance both  training and upskilling programs

Requirements

• Bachelor or Master’s Degree in Computer Science or Mechanical Engineering
• A minimum of 3 years of teaching experience (preferred but not mandatory)
• Professors in colleges, trainers in private training institutions can apply
• People with good experience in programming and a passion for teaching can apply
• Good command on various teaching methods (preferred but not mandatory)
• Excellent in communication
• Good in planning, scheduling and execution of various training courses.

Nice to have:

• Knowledge of computer graphics, computer aided design (CAD) 
• Knowledge of Computational Technologies
• Good understanding of mathematics and geometry

Benefits

• Opportunity to work with a dynamic and innovative IT organization
• Collaborative and supportive work environment​
• Professional growth and development opportunities

Key Details:

We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.

• Role : Full-Time Trainer
• Type : In-Person Training
• Base Location : Chennai (with a willingness to travel to other locations when needed)

Job Role & Responsibilities:

● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our

training processes and implement the same in training session

● Handle daily sessions offline at the client location

● Ensure the sessions have a good mix of training classes and hands-on coding sessions

● Determine overall effectiveness of training and make improvements

● Use your own cutting-edge coding content including code-along projects, labs and notes

Skills:

● Must have experience in training on Frontend Technologies

● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint

● Minimum 5+ years of Training experience is a must

● Hands-on development experience is an added advantage

● Excellent communication skills with ability to connect effectively with a diversified student base

● Knowledge of various training and teaching pedagogies

● Prior experience delivering sessions for both freshers and experienced preferred

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint