Inside Sales Consultant

SALES ENGINEER- Breweries and Spirit.

Responsibilities and duties:

• Experience- 1-3 years. (Brewery, Microbrewery, Distillery, Winery, Restobars).

• Road Runner handling the PAN India operations. Willing to travel extensively.

• Must Have Technical knowledge in Process & Packaging Equipments (Canning, Bottling, and

Kegging & Draught Equipment’s).

• Drives business by identifying and selling prospects and maintaining relationships with clients.

• Expands business opportunities by identifying prospects and evaluating their position in the

industry and researching and analyzing sales options.

• Sells products and services by establishing contact and developing relationships with prospects

and recommending solutions.

• Maintains relationships with clients by providing support, information, and guidance;

researching and recommending new opportunities; and recommending profit and service

improvements.

• Identifies product improvements or new products by remaining current on industry trends,

market activities, and competitors.

• Prepares reports and presentations by collecting, analyzing, and summarizing information.

• Maintains Quality service by establishing and enforcing organization standards

• Project planning experience (scope, schedule, cost, quality).

• Maintains professional and technical knowledge by attending educational workshops, reviewing

professional publications and other content, establishing personal networks, benchmarking best

practices, and participating in professional and industry organizations.

• Must be Target Oriented.

• Responsible for end to end sales process with clients, throughout the project development

stage, proposal stage, the final selection process, the closing, and delivery of the project.

• Follow up to get the payment in time from the customers.

• Strong written and verbal communication skills.(English & Hindi)

Skills and Qualifications:

• Education: Degree in Mechanical / Chemical (Preferred)

• Sales and account management experience

• Experience using sales tracking or customer relationship management (CRM) software

• Prospecting and lead generation and nurturing experience

• Sales planning and organization skills

• Closing skills

• Client relationships

• Customer-focus

• Presentation skills

• Communication skills

• Negotiation and collaboration

• Product knowledge

• Problem solving

• Business computing skills

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Candidate must have Experience with Language React, Angular,MobX, and SCSS .

Candidate should have Hands-on experience working with RDBMS

Candidate should have developed from scratch.

Candidate should be more stronger in Angular.

Candidate from service based companies will be preferred.

What We're Looking For :

● Excellent communication skills (written & verbal)

● Familiar with Excel, Google Sheets, and modern tools like CRM platforms, Notion, etc.

● Strong presentation skills and ability to simplify ideas for the team.

● Quick learner with a growth mindset and curiosity to explore.

● Tech-savvy and confident navigating digital platforms.

● Ground-level understanding of marketing fundamentals —including customer. targeting, value proposition, positioning, and campaign basics.

● 6+ months of experience in sales or business development will be preferred.

- Must have ground level knowledge and interest in Marketing fundamentals.

Qualification: -

- BBA preferred, or - graduation in any stream (with interest in marketing or growth strategies.)

- Final year Students from BBA Can be consiidered if they don’t have any examination in upcoming 3 Months.

Main tasks

• Development and maintenance of Innovative Radio Monitoring software
• Contribution of your development experience in all phases from Conception to Rollout
• Work within the framework of CI/CD and DevOps for constant real-work capability
• Collaboration in an Agile and Cross-functional team

Qualification Profile

• Completed studies or training in the field of Computer science or Software Engineering or comparable qualification
• Knowledge and 3+ years of experience in programming with C# and modern frameworks like .NET
• Passion and fun for software development in a self-organized manner
• Knowledge of Microservices and distributed systems
• Strong interpersonal skills, including a cooperation and team-based focus, experience in liaising between PMs, BAs, and testers
• Ability to communicate with both technical and non-technical people
• Practical experience with Jenkins, Kubernetes, and Docker is an advantage

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

We are on a mission to digitize millions of Indian SMEs so they can grow better. At TranZact, it all begins with a WE, including this description :) We all take culture very seriously as we believe whether we build it or not, Culture will happen. So why not create what we love, together! Technology is our backbone and hence for us, Technology is by far the best way to solve any problem! The problem that we are solving is a complex one because we know that it will impact the lives of each and every Indian SME. That's why the folks who work at TranZact are insanely driven towards creating value for SME businesses and helping them Go Digital.

Job Description

Responsibilities

Making conversation with the prospective SME business owners and moving them to a product demonstration Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution. Close sales with qualified leads to generate new business and ensure the client’s needs are met Encourage potential clients to buy premium products and close the best possible deal Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organisation unique

Responsibilities

MBA graduates preferred 2+ years of relevant experience as a business development executive Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

Why you will love Tranzact

Be a part of the journey to take a Series A startup to IPO Build world class products that will have an impact on the lives of millions Work with a world-class, industry-leading team of engineers, product guys and growth Learn from great mentors and industry leaders.We have an agreement with our AngelInvestors that they will help us build & grow our product & company. Ifrequired, ourteam members can work from their office to learn from them Competitive salary and attractive ESOPs Employee health insurance covered by us

🛎 CTC:

₹8,00,000 to ₹10,00,000

🚊 Location:

Mumbai (On-site)

👴 Experience:

2-6 Years

🔍 Notice Period:

Upto 30 Days

🔑

Sample CVs

✅ Must Have

MBA graduates preferred 2+ years of relevant experience as a business development executive

Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people

Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively

Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

👍 Good to Have

Zendesk and Fresh Desk experience

Product/SAAS/SME/SMB sales Background

🎯 Target Companies

Ok Credit

Khatabook

Testbook

Pagarbook

Flowbiz

Shiprocket

LendingKart

Razorpay

Paytm

Coverfox

Upgrad

Cleartax

Small Case

Udaan

Moglix

Dukaan

Dream 11

❌ Strictly Avoid

Candidates who are in their late 30s since the workforce of this company is young and they should be able to fit the culture.

30+ days of the notice period.

Don't consider the candidates from Byju's or Whitehat Junior.

Ignore the candidates from the Ed-Tech industry, who have completely worked with the ed-tech companies

Additional Hacks

There will be 5 rounds of interviews for this role

Client Screening

Aptitude

Discussion with the department head

Problem-solving round

Fitment discussion with the CEO

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts, and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers

• Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting