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Overall 5+ years of experience required in Finacle Development/Support |
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
Job Details
- Job Title: Sales Head
- Industry: FMCG, Consumer Products & Energy Industry
- Function: Sales/Business Development
- Experience Required: 8-12 years
- Employment Type: Full Time
- Job Location: Bhubaneswar
- CTC Range: Best in Industry
Role & Responsibilities
The Inverters Business Head, Odisha will lead and scale Direct-to-Customer (D2C) operations. This role involves overseeing branch-level P&L, managing high-performing teams, and capitalizing on strategic opportunities such as the PM Surya Ghar Yojana.
What you will be expected to do:
- Lead and manage all D2C grid-tied inverter branches within Odisha, starting from the flagship branch in Balangir.
- Manage and mentor a team of Area Business Managers (ABMs), Associate Regional Managers (ARMs), Process Associate and commission-based agents (EOs).
- Establish and optimize processes for customer prospecting, sales conversion, installations and after-sales service.
- Oversee the entire customer lifecycle, from initial inquiry to installation and support.
- Drive business growth, profitability, and market share expansion in the region.
- Develop and implement strategic plans to achieve sales targets and enhance brand visibility.
- Collaborate with cross-functional departments to ensure seamless execution.
- Ensure compliance with relevant regulations, industry standards, and company policies.
- Cultivate strong relationships with DISCOMs, government agencies, and channel partners.
- Ensure operational excellence in all aspects of the PM Surya Ghar Yojana, including subsidy frameworks.
Ideal Candidate
- Strong State / Regional Sales Leadership Profile (D2C, preferable Solar /Energy sector)
- 8+ years of experience in business development, with strong D2C exposure
- Must have experience managing multi-branch or district-level operations with ownership of revenue growth and execution
- At least 2 years of experience in D2C sales industry
- Must have exposure to branch-level revenue ownership, P&L and market expansion responsibilities
- Understanding of PM Surya Ghar Yojana, subsidy mechanisms, and DISCOM regulations
- Fluency in Odiya is mandatory
- Candidate must be comfortable operating from Balangir, Sambalpur, Jharsuguda, or anywhere in Western Odisha
- D2C product companies (Solar/Energy sector preferred)
- This role will be an equal mix of IC and team management responsibilities
- People management experience, leading Area Managers, Sales teams or field agents with demonstrated team scaling
- Understanding of solar rooftop, inverter ecosystem, including installation lifecycle and customer conversion funnel
- Preferred (Education): Engineering background preferred; MBA is a plus
- Preferred (Market Exposure): Prior experience working in Odisha solar market will be a strong advantage
🧭 VP – Sales Framework
1. Job Description (JD)
Designation: Vice President – Sales
Department: Sales & Marketing
Reports To: Directors
Purpose:
To lead and drive the organisation’s revenue generation, sales strategy, and market
positioning across all real-estate projects. The VP – Sales is accountable for building a
high-performance in-house sales engine, nurturing a strong channel partner network, and
ensuring optimal sales velocity with a 70:30 ratio between direct and channel sales. The role
requires balancing strategic oversight with hands-on execution — from market mapping and
budgeting to team leadership, compliance, and brand representation.
2. Key Responsibility Areas (KRAs)
KRA Description Key Deliverables / KPIs
1. Sales Strategy &
Revenue
Achievement
Design and implement sales
plans to achieve quarterly and
annual targets for all projects.
Maintain 70:30 Direct vs Channel
Sales ratio.
Achieve ≥ 25 sales at launch and
≥ 6 sales per quarter post-launch-
Maintain approved sales ratio
(variation only with Director
approval)
2. Team Building &
Leadership
Recruit, train and lead a
complete in-house sales
ecosystem (Marketing,
Pre-Sales, Closures, CRM).
Team hiring completed within plan
timelines- ≥ 80% staff target
achievement- Attrition < 10%
3. Channel Partner
Network
Development
Identify and onboard
RERA-registered channel
partners; maintain strong
relationships to drive sales.
Number of active partners ≥ 50
per project- Channel sales closure
contribution ≤ 30% of total saleMarket
Intelligence &
Positioning
Conduct competitive project
analysis and define pricing, USP
and marketing narrative.
Quarterly market mapping report-
Price positioning and sales velocity
alignment with market data
5. Marketing &
Brand Direction
Oversee development and
approval of marketing collaterals
(flyers, brochures, videos,
hoardings).
Timely release of marketing
assets- All creatives approved by
VP Sales prior to publishing
6. Budget & ROI
Accountability
Manage marketing and sales
budgets — max 2% of property
sale value (all inclusive).
Quarterly budget utilisation ≤ 2%
cap- In-house incentives ≤ 0.2%
per sale- Expense-to-result ratio
review each quarter
7. Process & CRM
Governance
Establish robust
lead-management and
confidential CRM SOPs to
prevent leakage.
100% lead traceability and
confidentiality compliance- SOP
audit pass each quarter
8. Legal &
Documentation
Alignment
Finalise EOI, Booking Forms, CP
Agreements with Legal and
Directors.
Templates standardised before
launch- Zero legal deviation in
customer documentation
9. Events & Brand
Engagement
Plan and execute Channel
Partner meets and sales events.
Minimum 1 major CP event per
quarter- ≥ 75% attendance of top
partners
10. Reporting &
Performance
Review
Maintain weekly sales
dashboards and monthly
management reports.
Accurate report submission by 1st
week of each month- Variance
analysis with corrective actions
You will collaborate with a multidisciplinary engineering team to develop various
applications for the Additive Manufacturing process chain.
• You will be required to research and implement advanced algorithms and mathematical
models.
• You will optimize CPU performance and memory usage of applications.
• You will be involved in the design of the software architecture.
• You should be self-motivated and have strategic thinking abilities.
• The working environment and architecture primarily consists of C++ geometry processing
and simulation libraries, coupled with visualization frameworks
Writing and Documenting High-Quality Code for Additive Manufacturing applications
• Developing Algorithms for Performance Improvements
• Bug Fixing and Regression Testing
• Developing Test Cases
• Designing, Developing and Implementing Geometry Processing Libraries
• Leading a Team of Junior Software Engineers and Developers (This ability will be a plus)
• Good Understanding of OOPs Concepts, Design Patterns
• Hands-On Experience in Developing Applications for The Geometry Domain
• Math Proficiency - Linear Algebra, Numerical Analysis, Computational Geometry
• Ability to Work with A Multi-Disciplinary Team of Engineers.
• Technologies (Some combination of these will be suitable)
o Strong C++, C# Skills
o Python
o OpenGL, WPF
o C#.Net, ASP.NET
o JavaScript, React, Node.js
o GPGPU, CUDA
o Full-stack cloud development
o Familiarity with Azure Dev Ops
Roles and Responsibilities:
- Create interest in Metapercept solutions through social media, mail outreach, LinkedIn, and other channels.
- Generate leads and appointments, contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives.
- Help drive revenue within targeted accounts.
- Meet annual growth targets.
- Provide ongoing opportunity forecasting.
- Promote a high level of customer satisfaction.
- Researching organizations to find new opportunities.
- Developing goals for business growth and ensuring they are met.
Required Abilities:
- Highly motivated and have a hunter mentality.
- Excellent listening, writing, and communication skills.
- Ability to flourish with minimum guidance, be proactive, and handle uncertainty.
The Angel Broking Story
Incorporated in 1987, Angel Broking Limited is one of the largest independent full-service retail broking houses in India committed to providing accurate and widespread data for every online share trader. Angel Broking is considered as a home to the independent database on the web covering the Indian online brokerage industry. Our experience of over two decades has helped us to integrate our knowledge and expertise in the broking industry with the technology we provide to our retail clients through various platforms.
We are a technology-led financial services company providing broking and advisory services, margin funding, loans against shares (through one of our Subsidiaries, AFPL) and financial products distribution to our clients under the brand “Angel Broking”. Our broking and allied services are offered through (i) our online and digital platforms, and (ii) our network of over 15,000 Authorised Persons (the “Authorised Persons”), as of Sep 30, 2021.
We have a team of highly skilled technology and finance professionals and are currently looking for highly motivated field experts to be part of our high-energy team.
Role: Product Manager
What will you do
As Product Manager, you will play a key role in our journey to make trading & investing easily accessible and affordable to all millennials. You will be conceptualizing and executing ideas that create values for traders as well. The job will involve understanding traders & investors requirements, creating workflows, and coordinating with design, engineering, marketing & operation teams.
Roles & Responsibilities
- Define, understand & identify key success metrics.
- Track and analyze performance and constantly identify improvements to drive maximum usage and achieve business objectives
- Design & own product roadmap. Ensure steady execution of product life cycle processes from idea to final launch
- Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
- Collaborate with Data Analytics team and guide their investments in data analysis for a high impact conversational, prediction, and personalization strategy
- Coordinate with internal business verticals to collect requirements and convert them into clear actionable items
- Manage daily interaction with the tech team to clear their doubts if any in the requirements documents.
- Own features and experiments end-to-end, including writing product specs, creating wireframes, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
- Gather, review, and interpret qualitative & quantitative data to uncover new product insights.
- Ability to drive PAT, DAT & UAT along with QA team
- Take product ownership through the entire development cycle, from concept, design and development, through to launch and achieving business impact
- Ability to take initiative and address something hands-on, you persevere when others give up.
What we are looking for
- Engineering and / Management degree from a Tier 1 institution.
- We are looking for developer turned Product Manager with 1-6 years of experience in Product Management. (Preferably 1+ years of Hands of Application development (in Java / C++ / or any other programing language))
- Experience in the B2C/B2B segment
- Data-driven decision-making ability
- Sharp User Research skills - conducting Usability Testing, User interviews, Card Sorting & A/B Testing
- Obsession with the mission to improve customer experience
- Prior experience in understanding & working with APIs driven businesses and leading B2C mobile applications.
- Ability to conceptualize, manage and prioritise tasks
- Excellent Stakeholder management skills
- Amazing verbal and written communication skills
What you get :
- Chance to play a pivotal role in building the next-gen fintech product
- Top tier scale from Day 1 - related battle scars / glory
- Work with other world class talent ( ex Amazon, Uber, Google, Walmart Labs)
- Still be based out anywhere you wish - You can Work from Anywhere #WFA}
If you are #superpumped about the role, we would love to connect with you! APPLY NOW
Role Purpose:
As a presales manager, you will work closely across various verticals such as product development, engineering, sales and marketing, and project teams/customer relations to understand internal product and service capabilities. Build marketing and sales collaterals showcasing the company’s offerings and capabilities
Role will also include understanding the customer’s needs and building suitable solutions, working closely with engineering, delivery, and sales teams. You will also be required to actively understand customer preferences and predict future needs for product development.
Key Responsibilities:
- Engagement with the customers and understanding of their needs and putting together solutions (products and services) that are aligned with the customers’ demands.
- Responsible for supporting the business development team in putting together compelling proposals in response to RFPs.
- Responsible for bringing in industry/vertical specific expertise into building the solution and validating technical solutions from the service delivery team.
- Coordinating with 3rd party service providers and integrating their solution components into the overall proposals.
- Plan sales strategies in response to market and competitors’
actions.
- Work in sync with the product development team and develop
sustainable and commercially viable products.
- Understand customer needs and make sales presentations.
- Liaise with the marketing team to undertake demand-generating
activities such as trade shows, exhibitions or customer workshops.
- Prepare sales proposals and train sales representatives/executives
from time to time.
- Preparation of presentations about the products or services with their value proposition articulated for the usage of the sales team.
- Creation of marketing concepts and responding to customers’ RFPs and RFI’s for our local and global sales teams.
- Use domain expertise to articulate customer requirements appropriately to product and development teams
- Prepare and deliver solution-based product presentations and
demonstrations to customers.
- Execute on customer proof of concepts (POCs).
- Strong interpersonal skills, including the ability to present to an audience from C-Level to End User, clearly articulate the value Profile products will bring to an organization, gain trusted advisor respect, and help influence, make well-executed systems presentations and clearly articulate the product’s value.
1. A Proven Track Record in Pre-sales/ Consultative Sales.
2. Domain expertise in IoT, Industrial Automation, Digital Factory and smart manufacturing solutions in the industry verticals of Manufacturing, Aerospace/Defence, Medical, and Energy.
3. Excellent communication skills, both verbal and written
4. Experience in integrating solution components into cohesive proposals that meet customer requirements and company’s business objectives.
- Graduate degree with a strong academic performance from a top tier university
- You can think in terms of the big picture but deliver on the details
- You have an instinct for great product design and are an advocate for new features with qualitative and quantitative reasoning
- You do whatever it takes to make your product and team successful, whether that means writing a testing plan, analyzing large data sets, or hunting down the root cause of a user’s frustration
- You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
- You communicate with empathy, precision, and clarity
- You are technical enough to ask engineers good questions about architecture and product decisions alike
- Beyond just shipping new products, you obsess about continuous product improvement
- While we generally value attitude over skills, we expect that you’ve spent at least five years in a fast-paced product management role
What you will be doing:
- Grow an efficient, collaborative team of data scientists, data engineers, and BI developers by hiring, coaching, mentoring, and sharing feedback that preserves company culture and values
- Prioritize work for your team, making rational tradeoffs on priorities based on business constraints, ensuring on-time deliverables and high-quality solutions
- Working with our Engineering teams to improve and advance our development practices based on a data-driven and analytical approach
- Collaborate and maintain a high level of interaction and cooperation with technical and non-technical stakeholders across Gelato
- Partner closely with our product team and stakeholders to improve planning and prioritization
- Drive the analytics and data science roadmap in Gelato
- Work in European time zones
- Who you are
Job Title: Project Associate - Mixed Signal Design Profile
Industry: Wireless communication, 5G
Organization: 5G TestBed-IIT Hyderabad- Hyderabad
Job Description
Work Profile:
· Work on development of custom Analog circuit boards for applications related to RF, interfaces etc.
· Implement new features and bug fixes
· Verify analog/mixed-signal integrated circuits
· Develop test cases to verify new features and bug fixes
· Review and update the user manuals for software tools.
· Supporting digital modelling of analog circuits for mixed-signal verification
· Creating design specifications and circuit schematics
· Work both independently and in a team environment, with the opportunity to provide technical leadership to other members of the engineering team
· Create and/or modify specification documents detailing system design and enhancements to meet marketing requirements
· Collaborate with others in the creation of technical reports, whitepapers, and user documentation
Requisites:
· EE/EEE/ECE graduate, undergraduate degree from reputed Tier 1 or Tier 2 colleges .
· Strong knowledge of analog integrated circuit design fundamentals
· Proven experience taking designs from concept to production
· Experience in analog/mixed-signal IC design & verification
· Understanding of BJT, CMOS and Op-Amp technologies.
· Good understanding of analog/mixed-signal design flows (Cadence, Synopsys)
· Transistor and system level simulation skills
· Discrete time and continuous time signal processing skills
· Strong lab and silicon validation skills
· Verilog based digital design and test bench development, is a plus
· Strong communication skills, both written and verbal
About us:
For more details please visit: http://5g.iith.ac.in/
IIT Hyderabad in collaboration with top Indian institutes including IITM, CEWiT, IITD, IITK, IISC and SAMEER is building the largest 5G testbed of the country, with the support of Department of Telecommunications (DoT) Govt. of India. This project will create a 5G prototype and testing platform that will be developed under the guidance of IIT-H faculty.
The project will deliver an end-to-end 5G testbed comprising 5G BS and UE nodes that support enhanced mobile broadband (eMBB), Ultra low latency communication (URLLC), and massive MTC including NB IoT services. The operating frequently includes both sub 6 GHz and mmwave frequencies. The system will exceed IMT 2020 5G performance requirements including Low Mobility Large Cell (i.e.., LMLC) targets introduced by India at ITU.
The 'Indigenous 5G Testbed' project is a long-term effort with a team of 100+ researchers/engineers based out of IIT-H campus.






