11+ IBM AIX Jobs in India

• Should have experience in planning, Designing implementing, and configuring Versa SDWAN. Implement or Deploy SDWAN to clients with medium-sized and enterprise-level networks

• Should assist the service sales process with technical expertise and carry out product or solution demonstration.

• Should have hands-on knowledge of routers, switches, firewalls, and load balancers.

• Should be able to troubleshoot and optimize networks with SDWAN.

• Should preferably be a certified CCNA or CCNP

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.

We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.

Your Career   

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful. 

Responsibilities : 

 Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.

This enables our customers to develop an awesome product!  

Diagnose and troubleshoot concerns 

1. Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
2. Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
3. Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
4. Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product 

1. Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers. 
2. Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
3. Enable faster onboarding and go live by guiding them at every step of the implementation. 

Represent customer issues

1. Understand areas of product and service improvement during collaboration with internal teams and external customers.
2. Correlate technical and operational issues across product verticals as well as customer accounts.
3. Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services. 
4. Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience - 

 Must have skills -  

• 7 to 10 years of experience as a Customer Success Engineer.
• Problem-solving and troubleshooting skills.
• Strong will to provide customer services according to agreed SLA’s.
• Degree in Programming or scripting language and databases.

Good to have skills - 

• Exposure to mutual funds as an investor is preferable.

What’s in it for you?

• Opportunity to work on a unique developer first platform for the Indian wealth management industry.
• Opportunity to work with a highly respected & appreciated fintech company.
• Opportunity to solve deep domain and technology problems, at scale.
• Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
• Grow exponentially, by working in small and transparent teams.
• Who says you can’t make friends at work, we do!

Requirements:

·  UIPath certification

·  Proficient in UI Path Platform, Test Manage, Test Suite, with 6+ years of Experience on Test Automation

·  Hands-on experience in building automated scripts using Low-Code No-Code Platform (UIpath)

·  Experience on Testing SOAP or REST API

·  Experience building data driven tests and frameworks for Web, Windows, and Micro services.

·  Understanding of test methodologies (regression, functional, unit, integration, code coverage, performance, etc.)

·  Experience building data driven tests and frameworks for Web, Windows, and Micro services.

·  Designing and developing test automation frameworks and understanding of test automation design patterns and software testing principles.

·  Familiarity with Relational Databases and SQL

·  Bachelor's degree in computer science, engineering or related field

·  Minimum of 7 years of experience in software testing and test automation

·  Minimum of 5 years of experience in UIPath test automation

·  Strong knowledge of test automation frameworks and tools

·  Experience with continuous integration and continuous delivery (CI/CD) pipelines

·  Ability to analyze and debug complex issues

·  Excellent problem-solving skills

·  Strong communication skills and ability to work collaboratively in a team environment

·  Knowledge of agile methodologies

 Flexibility

Need to be flexible with respect to working times, provide two hours overlap with IST (Central Time) and UK time on an ongoing basis.

If you are passionate about test automation and have experience with UIPath, we encourage you to apply for this exciting opportunity. We offer a competitive salary, excellent benefits, and opportunities for growth and development.

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Escalate any issues to the Team Leader.
• Achieve agreed KPIs and Objectives.
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures and processes.
• Work collaboratively with the team.
• Candidates from voice/non- voice both will be fine. 
  Experience with the SAAS model will be an added advantage. 
  Ecommerce background will be an added advantage. 
  Communication skills should be good in verbal and written communication.

You will work on:

We help many of our clients make sense of their large investments in data – designing, architecting & building analytics applications. You will interact with our customers/partners to analyze & provide meaningful insights to their large datasets.

What you will do (Responsibilities):

• Analyze large datasets using SQL, file reading, scripting
• Generate billing reports by ingesting data usage reports from customers
• Assist customers’ technical questions and take care of any technical issues
• Document necessary details & continuously improve documentation
• Keep track of data deliveries and follow up with clients. Ensure the data arrives in good order.
• Communicate the progress to both internal and external stakeholders

What you bring (Skills):

• Exceptional communication skills 
• Attention to detail & problem solving attitude
• Knowledge of SFTP servers, Google Cloud, Amazon S3
• Knowledge of SQL (MySQL) and Linux systems
• Ability to write shell scripts and automate processes, do SSH into remote machines
• Experience with handling large files compressed and uncompressed

Great if you know (Skills):

• T-shaped skills are always preferred – so if you have the passion to work across the full stack spectrum – it is more than welcome.
• Google cloud experience – Google Storage, BigQuery, PubSub, Cloud CLI
• Amazon S3 – AWS CLI
• Exposure to coding in Python & Jupyter Notebook development
• Statistical & Analytical techniques to extract meaningful insights from large data.

 
Advantage Cognologix:

•  A higher degree of autonomy, startup culture & small teams
•  Opportunities to become an expert in emerging technologies
•  Remote working options for the right maturity level
•  Competitive salary & family benefits
•  Performance-based career advancement

About Cognologix:

Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business-first approach to help meet our client’s strategic goals.

We are a Data focused organization helping our clients to deliver their next generation of products in the most efficient, modern and cloud-native way.

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

• Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
• Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
• Create and maintain product-related documentation, internal and external
• Debug user issues and create reproducible test cases for engineers to resolve
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Understand user goals and their desired outcome from using the product.
• Document use cases and feature requests

What we are looking for:

• Previously done customer support role. Preferably technical customer support
• You're data-driven and analytical
• Excellent follow-up skills with great attention to detail
• You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• Good communication skills: English / Hindi / Marathi / Bengali 

Location:

• Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
• Kasba Industrial Estate - Kolkata
• Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 

Joining:

Immediately.

• Should have strong knowledge and hands-on with SQL, Java Selenium, and TestNG
• Good knowledge of the j-meter tool
• Hands-on with any of the defect management tools like Jira/Bugzilla
• Knowledge of Protractor, JavaScript, Soap UI is a plus
• Exposure to the usage of Testing Tools
• Hands-on JS/Scripting
• Knowledgeable in REST, XML/JSON, SOAP
• SQL Writing (Oracle DB)

Years of experience:

• 2+ years of actual QA experience comprising of both manual testing and creating automation frameworks.

Detailed Job Description:

• Experience in testing web-based applications.
• Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
• Experience in testing Web Services
• Logging defects/bugs in the defect management tool
• Tracking the defects and retire them with appropriate test execution
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills