Sales Team Leader

Key Competencies:

• 2+ years of experience in React-Native based app development is a must.
• Must have published at least 1 major React-Native app
• 2+ years of experience in building consumer facing Mobile Applications in React or

React Native (Layouts, animations, etc.)

• Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces.
• Good understanding of Design and Architecture Patterns
• Strong focus on app performance
• Sound knowledge of any type of mobile app development Native(android) or Hybrid.
• Good Experience of working in React Native and its supporting architectures.
• Proficient in JavaScript, CSS, HTML5
• Strong working experience with third-party dependencies and debugging dependency conflicts.
• Ability to quickly learn React Native with Redux.
• Ability to write clean code.
• Familiarity with version control management system (e.g. git)
• Knowledge of Scrum development and DevOps

• Good time management, interpersonal and communication skills, team player.

Roles/Responsibilities: 

• Work on React Native on the front end to develop Android/iOS Apps.
• Write JavaScript code in React native for the app logic. Write business logic using Reducers, Actions and Redux framework.
• Create Android/iOS specific UI for Mobile apps.
• Integrate with Native plugins or custom written plugins for specific platforms.
• Write Modular, organized and robust code.
• Write Unit tests for your code.

ABOUT THE ROLE:

Job Description:

Overview:

We are in search of a seasoned Technical Lead with expertise in Micro services, Cloud Infrastructure,

API Integrations, Networking, Python, Database technologies, and strong proficiency in DevOps

practices. The ideal candidate will have a minimum of 5+ years of experience, showcasing a

comprehensive skill set and a track record of successful project delivery. This role requires

proficiency in cloud services, a deep understanding of DevOps principles, and experience with

database management. Additionally, cloud migration experience is considered a valuable asset.

Key Responsibilities:

• Technical Leadership:

• Lead and inspire a cross-functional team, providing technical guidance and

support.

• Ensure the successful implementation of technical solutions aligned with project goals and timelines.

• Microservices Architecture:

• Design and implement scalable and modular micro-services architecture.

• Enforce best practices in micro-services development, deployment, and

monitoring.

• Cloud Infrastructure and DevOps:

• Architect, deploy, and manage cloud infrastructure on platforms such as AWS, Azure, or Google Cloud.

• Demonstrate strong DevOps practices to streamline development, testing, and deployment processes.

• API Integrations:

• Develop and integrate APIs for seamless communication between system components.

• Prioritize security and reliability in API integrations.

• Networking:

• Design and implement network solutions for distributed systems.

• Troubleshoot and optimise network performance.

• Programming Skills:

• Proficiency in Python for backend development. Django or flask framework.

• Collaborate with the development team to ensure code quality and

adherence to best practices.

• Database Management:

• Design and optimise database schemas for performance and scalability.

• Experience with both SQL and NoSQL databases.

Mandatory Skills:

• Cloud services expertise any one (AWS, Azure, Google Cloud).

• Strong understanding and application of DevOps principles.

• Database management experience.

Preferred Skills:

• Cloud migration experience.

• Certification in relevant cloud platforms.

• Familiarity with containerisation, CI/CD and orchestration tools (Docker, Jenkins,

Kubernetes).

Qualifications:

• Bachelor's or higher degree in Computer Science, Engineering, or a related field.

• Minimum of 5+ years of experience in a technical leadership role.

• Proven expertise in micro-services architecture, cloud infrastructure, API

integrations, networking, Python, and database technologies.

ABOUT THE COMPANY:

FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual

credit facilities. The solution provides a 100% digital and paperless quick, transparent and secure

way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment

options.

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build

the best possible Financial Tech products that make the world a better place.

WHAT HAPPENS NEXT?

If selected for an interview, you will hear directly from someone from the HR department, usually

within a week of the closing date.

Experience

-3-6 years of experience in an HR Generalist role in a startup

-Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems

Role and Responsibilities

• Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Look after employees' growth who is ready for promotion, who needs to do something different within the organization, who are the high potentials
• How to measure performance
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across company
• Ensuring cultural homogeneity
• Employee engagement
•  Performance Management and its process
• Compensation benchmarking

Talent Acquisition

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.

Onboarding & Induction

Should have done the following:

• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about HR policies of the company. Discuss about future planning and expansion of company with employees Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer

Employee Grievance Handling:

 Should have been involved in the below:

• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.

Skills

• Proficiency in documenting processes and keeping up with industry trends.
• Excellent interpersonal and communication skills.
• Exceptional ability to screen candidates, compile shortlists and interview candidates.
• Experience in creating awareness of the company brand and establishing professional relationships with candidates.

Benefits

Too lazy to cook food? Delicious lunch served at office.

ESOPs, based on grade level

Comprehensive Health Insurance plans

• You will be building and Shipping Robust apps to Android / ios devices using a single codebase.
• Excellent Working Knowledge of an Object-oriented language.
• Experience using Restful APIs to integrate mobile applications to server-side systems.
• Willing to work with cross platform frameworks.
• Having good knowledge of MVVM architecture.
• Understanding Basic concepts of Design for Developing user Friendly applications.

• Basic experience in Development of Android / Ios Applications and have deployed them on Google Play/ App Store.
• Minimum 1 year of Knowledge in Mobile App Development.
• In depth understanding of Front end languages like HTML, css3, and JavaScript & Object - oriented Programming Languages like JAVA and C++
• Familiarity using Version Control tools like Git, Sub version etc. and IDEs like Android Studio, VS code etc.
• Knowledge of Dart Programming language, Rest APIs and integration of Various APIs from third Parties.

• Deepening the relationship with B2B2C channel
• Strengthening the relationship with existing customers
• Selling the company's diabetes management plans through outbound calls to a set of pre generated leads
• Managing relationship with onboarded customers and taking feedback and resolving customer queries
• Receiving in-bound calls from the customer and helping them to understand the company's plans and offerings
• Being the second point of contact for partner doctors and hospitals and visiting them when required, to resolve their queries
• Understanding customers’ requirements from the product standpoint and developing an in depth understanding of the healthcare eco-system

Desired Candidate Profile

• At least a graduate in any stream from a reputed university
• A decent understanding of the sales and customer acquisition processes
• Good social skills with ability to understand customer needs and developing relationships with people
• Past experience in successfully closing sales deals remotely is a must
• Openness to move around in NCR and meet doctors
• Past experience of 3-5 years in similar roles either with healthcare start-ups or in a similar role in related or other industries
• Fluency in English and Hindi is a must
• Proficiency in using internet and tools such as Microsoft Word and Microsoft Excel 

Current extensive hands-on experience in Mobile Application Testing on Android platform, analyzing requirements, creating test cases/scenarios based on requirements and mapping them through traceability matrix.

-           Strong proficiency in a black box, functional, API, regression, user acceptance, UI, Usability, Cross-Platform testing, and Client & Server Validations

-           Experience in API testing

-           Knowledge of Rest/Soap and Postman.

-           Experience with Defect Management tools like JIRA/Bugzilla and test management tools like Testlink/TestRail.

-           Experience with tools (Moenagage, Branch, Firebase)for tracking in-app event data and analytics

-           Experience in executing basic SQL queries.

-           Knowledge of at least one programming/scripting language(C/C++/Python/Java)

-           2 years of experience in automation testing using Appium and TestNG is a must

-           Hands-on experience in Performance Testing (Jmeter)

-           Hands-on experience in security testing(Burp Suite, Charles).

Please go through the Job Description Carefully

Duties & Responsibilities:

 Make about 250 outbound calls per day to potential customers

 Sales closure to processing

 Answering potential customer questions and follow-up call questions

 Strategic approach to retention & customer service

Required Skills:

 Telemarketing / Telesales or customer service experience (1 yr)

 A flair for sales with a go-getter attitude

 Ability to mould sales pitch according to the client behaviour & background

 Ability to withstand pressure & work in a fast-paced environment

 Proficient in Microsoft Office – basics of MS word & MS excel, with an average typing speed

Required Functional Skills:

 Process & product knowledge of the services offered

 Language skills – good English communication and a regional language (Marathi)

 Ability to negotiate & convince

 Sales, data & goal oriented

Required Behavioural Skills:

 Values – Integrity, honesty, punctuality, process adherence & customer centricity

 Patience, listening, influence & persuasion

 Resilience and persistence

 Energetic & self-driven, exhibit professionalism

Work & Logistics:

 Day shift on a rotational basis – Work From Home / Work From Office.

 Must have a desktop / laptop / VoLTE supported mobile phone

 4G VoLTE connection with good network / internet stability

Location : Mumbai

Job Type: Full-time

Salary: ₹10,000.00 - ₹14,000.00 per month

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift