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Decoding Youth Talent (DYT) Private Limited is a sports technology start-up which aims to enable coaches, clubs and academies to scout, hire and develop youth talent through technology

DYT is incubated and backed by one of the most prestigious MBA institutes in Asia, the Indian Institute of Management, Lucknow (IIM-L).

Position Overview:

We are seeking a highly motivated and experienced Product marketer to lead a dynamic team of social media marketers, including social media analysts, content analysts, graphic designers, video editors, and a sales team. The ideal candidate will be responsible for creating, executing, and managing marketing strategies, campaigns, and sales efforts to drive user acquisition, engagement, and retention on our platform.

Key Responsibilities:

Strategy Development:

• Develop and implement a comprehensive product marketing strategy to increase platform awareness and user engagement.
• Analyze market trends and competitor activities to inform marketing strategies.

Social Media Management:

• Lead and mentor a team of social media analysts and content creators.
• Manage and grow our presence on social media platforms such as Instagram, LinkedIn, and Facebook.
• Plan and schedule social media content, including posts, stories, and engagement tactics.
• Analyze and report on social media performance metrics.

Content Creation:

• Oversee the creation of engaging and visually appealing content, including graphics, videos, and written materials.
• Ensure that content aligns with the brand and resonates with the target audience.
• Develop and maintain an editorial calendar.

User Engagement:

• Develop and execute campaigns and strategies to keep users engaged with the platform.
• Gather user feedback and insights to improve the platform's user experience.
• Implement customer feedback into product improvements.

Data Analysis and SEO:

• Utilize Google Analytics and other analytics tools to monitor website traffic and user behavior.
• Implement SEO best practices to improve the platform's visibility in search engines.

Campaign Management:

• Plan and execute advertising campaigns through platforms like Google AdSense.
• Monitor campaign performance, optimize ad spend, and maximize ROI.

Sales Team Leadership:

• Lead and manage a sales team responsible for selling platform subscriptions and services to football academies and other stakeholders.
• Set sales targets, develop strategies, and monitor sales team performance.
• Collaborate with the sales team to align marketing efforts with revenue goals.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field. Master's degree is a plus.
• Proven experience in product marketing and sales, preferably in the sports or technology industry.
• Strong understanding of digital marketing strategies, social media, content creation, and SEO.
• Proficiency in Google AdSense and Google Analytics.
• Excellent communication and leadership skills.
• Creative thinking and ability to generate innovative marketing and sales ideas.
• Ability to analyze data and draw actionable insights.
• Strong project management and organizational skills.

Requirements:

• Proficient in fundamental Software Design Principles, Data Structures, Algorithms, Problem Solving and Complexity Analysis.
• Proficient in programming languages like Python/Java/Javascript/Golang or similar.
• Strong understanding of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Hands-on Experience with SQL/NoSQL databases such as Postgres, Mysql, MongoDB.
• Hands-on experience with GIT, CI/CD, REST APIs and Cloud ( AWS/ GCP/ Azure) will be preferred.
• Understanding of Microservice Architecture and System Design Principles is a plus.
• Self-driven, detail-oriented and Strong sense of ownership, urgency, and ability to deliver great work.
• Demonstrated expertise in developing, releasing and maintaining large scale software applications.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Desired Candidate Profile

What you need to have:

US  based IT/ Software company Requires Backend Web Developer (Dot net  MVC )- Gurgaon(Sector- 34)

One of our client which was established in the year 2002 a part of US set up in the technological hub of North India, Gurgaon, with an objective to provide innovative and intelligent interfaces between you and the technological systems that play an ever-greater role in our lives. At Company we are committed to our customers satisfaction by providing them with ingenious end-to-end solutions using state of the art systems, the latest computing technologies, and all with the economic advantage of an overseas software consulting firm. We have built a honorable reputation in this industry by providing our customer's with the best price, quality, reliability, and support. Our strength is our continuous evolution based on market trends and client feedback.

We have a proven track record of delivering within budget and on time and are very versatile when it comes to understanding a new industry or market segment. Some of our core competencies are listed below.

v Systems Programming

v Embedded Programming

v GIS and Remote sensing

v Geospatial data Intelligence

v Enterprise level applications i.e. CRM, Knowledge Mgmt. System, etc

v Web based Content Management System (WCMS)

v Smart Mobile Device Applications

v Control System and Automation

v Systems Engineering

v Business Process & Document Management applications

We are looking for Sr Dot net  MVC developer  for our client office in Gurgaon.. 

 PFB the details

1) Client - IT & Consulting MNC

2) Location- Gurgoan 

3) Position-Dot net/ Sr Dot net MVC - Developer 

4) Experience- 2- 9  years in DOT NET  -MVC  development 

JD is as follows- 

-Sud have an experience of atleast 2-6  years with at least 1 year on MVC Projects .

Designation: Dot Net ( MVC) Developer

Job Description:

-Working experience in developing applications with .NET technologies.( Dot net/ MVC)

-Sud have handled MVC projects for at-least a years & Good knowledge of MVC

Experience of Entity Framework

-knowledge of object-oriented design and development (OOA/OOD) and the .NET patterns and practices

-Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems

Highly-motivated self-starter.

2) Good to Have

-Reasonable understanding of SQL Server and for integration using https://prolinks.rediffmailpro.com/cgi-bin/prored.cgi?red=http://ADO.NET&;isImage=0&BlockImage=0&rediffng=0">ADO.NET

-Experience with SDLC application/development methodologies

-Strong multi-task orientation with ability to prioritize workload.

-Demonstrated ability working in a fast-paced, collaborative team environment and effectively communicate ideas across business and technical groups

Location: Gurgaon (Sec-34)

-

• Experience in Design and Development of web-based applications using MVC, C#, & SQL Database at the backend.

• Experience in deploying web applications on server, knowledge on MVC framework

-Knowledge of Ajax, Java Script, HTML.

• Excellent logical and analytical skills.

• Capability to work with deadline.

• Good knowledge of identifying and solving problems and enjoy working in teams.

Kindly confirm

- Current ctc & notice period 

- Expectation

Current Location